1. Facen4Ward Venues

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Frankfort, IL

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Facen4Ward Venues

5.0 (1 review)
Closed • 10:00 am - 11:00 pm

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3 years ago

Helpful 4
Thanks 1
Love this 4
Oh no 0

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Tuscany Falls Banquets & Events - Reception Hall

Tuscany Falls Banquets & Events

(39 reviews)

Beautiful room. The staff is amazing and attentive all night. Very helpful planning your event…read moreand staying within your budget. I really can't say enough good things. The Room, decor, food, location, bathrooms, and staff were just wonderful. If you need to plan a wedding this is the place to start. You won't be disappointed.

I picked this venue because it was very pretty and Maria sold me on the attached courtyard. I…read morewasn't able to taste food beforehand because they don't do tastings. But it was good. From the start we didn't like a couple of their rules but after writing the owner we worked out a suitable solution. I had 3 specific beers i wanted to order just a case of for certain people. so, for 200 extra dollars I got my 3 cases of beer. It was very difficult dealing with anyone else but Maria, the men were all condescending. it was raining at the start of my wedding, so I did not go outside to decorate the courtyard. Rain stopped 7:30pm. dinner was very slow service took forever in-between soup, salad and entrees. my timeline was being throw off, so had to go right into schedule without eating much. The coordinator and our server were very good that night. no complaints about them. she asked if I wanted anything boxed up. I said yes but never received anything(so not sure what that was about). around 10:26 noticed I forgot to put cigars in courtyard. went to put them out and it was locked. never opened no fire on no waterfalls. had it unlocked. also noticed my friend that I purchased a special case of beer for wasn't drinking. I asked why she said because at the beginning of the night the bartender said they didn't have any. she had 5 beers. This is where it goes really bad. Monday, I returned because someone had packed an easel in my things, I was returning it to them. I did not get a name of the man I spoke to, but I told him I had some concerned to tell him about and he immediately was defensive. He said it isn't that you didn't have fun because you did. I'm the type that has fun anywhere, so I said just that, I have fun no matter what. I told him courtyard wasn't unlocked he said it was at 8. I said we were still eating at 8 and that I hadn't noticed until 1030 or 11 so he was not correct. He said he didn't have a clock on him, but I was wrong and I had use of my courtyard. umm at 11 when my party was over and only when I noticed. also, no waterfalls or fireplace going. he said uplighting was on. I said didn't mention that because I knew it was on. he said it was because of the rain that stopped at 730. I told him about my friend's beer and he said the other two beers were gone. Later I found out this was a liie as well but . I said again wasn't talking about the other two. Just the one and he said 18 beers were gone. She had 5 and another girl had 1 . He said he counted himself and brought me the 6 pack to take home. people later said how staff kept taking full glasses and the wine from the tables beefore finished. All that and I am called a liar. I don't think I'm very difficult to deal with, but I would not waste your time with this venue. There are too many honest venues out there and you will get everything you paid for. and not be talked down to, when what I was saying was not out of line.

Creative & Elegant Events

Creative & Elegant Events

(5 reviews)

Venue was spacious and clean. Ms. Marlow and her staff were great! I would truly recommend this…read morevenue to anyone looking.

I recently hosted my birthday party at this venue. First, let me say the space was beautiful, and…read morethe bartender did her thing! However, I had asked her to tell my friends I was cut off (playfully), and she didn't relay that message, which led to some things happening that weren't addressed until later--because my people know I flip tables, lol. Here's where things took a turn: Water Situation: My mother was told I needed to provide my own water and that it was in my contract. I said I didn't remember seeing that, so I checked--nothing in my contract mentioned supplying my own water. The Mimosa Issue: This was a brunch with a cash bar. How is it possible you told my family you didn't have the ingredients to make a mimosa? That's a brunch staple. On top of that, you told my mother she had to pay $100 just to pop a bottle of Champagne that she went ahead and paid. Then you claimed I didn't tell you it was needed. But in your texts, you asked me what I drank and said you'd have everything, just wanted to confirm my preferences. How are mimosas not part of "everything" at a brunch? Countdown & Exit: Around 3 PM, I told my family to start wrapping things up since our rental ended at 4 PM. You then made a comment about how if we weren't out by 4 PM, I would be charged--even after I had already told my guests to wind down. Then you asked me if you could take one a plate (you and your bartender) and at the same time were telling my family they were on a countdown. That was confusing and honestly felt unprofessional. After the event, you emailed me a slideshow, which was very cute, and asked me to leave a review. When I didn't respond right away, you texted me asking for my Zelle info to return my cleaning deposit and asked if I had done the review. It honestly felt like you were trying to get a positive review before sending my deposit back, just in case I gave honest feedback. So I waited until I received my deposit before sharing this. The venue is nice but i feel like things could have been handle a little better day of.

Facen4Ward Venues - venues - Updated October 2026

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