What a wonderful experience! Our showroom experience in the Folsom store was easy, informative, and…read morepressure-free. Thank you, Greg! Our hot tub was delivered Friday (flawlessly). Greg even checked in to make sure everything went smoothly. The electrician got it wired up Saturday (yesterday). My family enjoyed our first soak last night and it was pure HEAVEN!! Victor is coming out Tuesday to walk us through maintaining our hot tub. Top notch service all the way around! WORTH EVERY PENNY!!!

I am extremely frustrated that I was required to pay a $249.00 service appointment fee to have a…read moretechnician inspect my hot tub. The service technician confirmed that the jet pump motor had failed and verified that the replacement jet pump motor is covered under the manufacturer's warranty. Given that the failure was determined to be a warranty-covered defect, I do not believe I should be responsible for the diagnostic service charge. I purchased this hot tub with the expectation that warranty-covered failures would be handled without imposing significant out-of-pocket costs simply to confirm a defective component. Charging customers a substantial service fee to diagnose and validate a warranty claim undermines the value of the warranty itself. I respectfully request reimbursement of the $249.00 service fee, or an explanation of why this charge is not covered when the repair has been confirmed as a valid warranty claim. I appreciate your prompt attention to this matter and look forward to a fair resolution.

I bought my spa several years ago from Capital Spas. I have stopped at the store when in need of…read moresupplies. But after years and years of faithful performance, this winter my spa was COLD! I called on the weekend, no less, left a message and a a repairman was out in two days! My spa is built into my deck and the access door is undersized. Kevin had to crawl into the little passage and then had to cut a new access door to get to the heater! I was so surprised that he did this all so well, in what I thought little time. If you want a place that you can be assured of excellent service, that will always be there for you, Capital Spas is the place to go! BTW, they also have other great things for your backyard as well.

The 2 men were eating when my husband and I walked in, 3 cats sitting on the table that they were…read moreeating on. Disgusting!! We told the young man what we were looking for. 2 to 3 Seater, with a lounge. He told us nothing was available on the floor. And he showed us a brochure with diagram. I asked what was the delivery expected time, and there was no real clear answer. The older man was very sarcastic. I told him I understood about the Covid delay. I want to buy spa, I'm seriously making a decision tomorrow. He continued to be rude about delivery time. I confronted him about how rude he was acting toward me.... he actually told me "just go" !!! OMG... really couldn't believe The customer service. He was waving his hand shooing me away. Stilling in his chair, mouthing off to me. It was very upsetting , he should be embarrassed. If he treats people this bad when they first come in. Can't imagine how horrible it would be to get your hot tub. They do not allow wet test either ! Note: I went into this website and I seen the hot tub that would be suitable. The young man was too lazy to show us. I see his response: read below and you'll be able to see that he continues to be rude. Very unprofessional! For the record I love cats and all animals. Just don't want them eating on top of my dinner table.

I have hesitated for several days in giving a poor review to California Backyard's Gold River…read morestore. I am a longtime customer (well over a decade) of both the Gold River and Roseville locations - and generally have been very pleased with both the products I have purchased and the customer service experience I have had. Unfortunately, for the past six months, my experience has been nothing short of abysmal. In March, I ordered replacement outdoor cushions for furniture I originally purchased from CB in 2017. I was told the order would take 4-5 weeks for delivery, which would have meant I would have my new cushions by early May - in plenty of time for the summer season. However throughout the entire month of May and all of June, I was repeatedly told that the order had been "pushed" - meaning the delivery was delayed. I only received updates when I either called, texted or physically went into the store to inquire on the status. In late May, I was informed the delay was caused by the vendor (North Cape) because they had relocated their manufacturing facility from the midwest to Atlanta. More weeks went by with no additional information until I finally took it upon myself in mid-June to Google and discovered that this relocation had actually occurred in February as a result of a corporate acquisition. This acquisition led to significant issues with the ability of this vendor being able to manufacture and deliver products in a timely manner. After feeling extremely frustrated that CB either didn't know or didn't share with me what was really going with their vendor, I pivoted on June 30 by canceling this first order and choosing a different set of cushions from a different vendor (a vendor I was told was far more reliable- and by the way - more expensive). I placed this second order on June 30 - and was told it would take 5-6 weeks for delivery. While I was very disappointed I was going to miss a good part of the summer, I figured getting a new set of cushions by mid-August was still acceptable. Unfortunately it is now Sept. 4 and I still do not have the cushions. I only learned four days ago (8/31) that CB failed to submit the specific sizing requirements for one of the cushions to the vendor until July 12, two weeks after I had placed the order. This error led to more delays. Most frustrating is that this information was withheld from me despite my making multiple inquiries throughout August as to the status of my order. I have now lost an entire six months of the outdoor season due to circumstances entirely out of my control. I do not want to assign blame to any single person at CB. Instead, I believe this situation is likely the result of a systematic customer service failure within this company. There has been both a complete lack of proactive, regular communication to me (as the costumer), and a failure to proactively take whatever steps necessary internally to resolve this problem and get the product to the customer as soon as possible. I directly requested several times that CB explore an expedited shipment of the cushions - but these requests were either never fully pursued or an explanation of why this wasn't possible was never provided to me. I hope that CB will take my comments as constructive feedback and evaluate what improvements they can make so that this situation does not occur to other customers in the future. I also want to acknowledge that CB - to their credit- has offered me a substantial discount on the final purchase of these cushions. While I do appreciate this gesture, I would have much preferred to have received my cushions in the delivery timeframe that was promised.

My husband and I went to this years home show on a mission to get information about a Hot tub for…read moreour back yard. As soon as we entered we saw CB with a big tent and a huge selection of Hot TUbs... We met Kenny and he was super super nice.... he caught on to my skepticism of hot tubs as I owned one of a different brand prior. He was so helpful and answered all of our questions.. we wanted to look since we had just arrived at the show so he said tottally fine --no hard sales and we went about our way... but we realized quickly after looking at all the other Hot tub sales at the show that Kenny knew his stuff!! So on our way out we stopped back in, shook hands and he had a deal! He even offered to come out to our house once it was delivered and hooked up to do an orientation for us!! This was awesome!! There were some hiccups with the portion where we needed to schedule for delivery as I sent in a ton of photos even with measuring tapes in the photo -- Samantha had concerns but I told her we would make it happen. The delivery guys Fizz and his team were the BESSTTT!! They were so so nice and did a great job with no issues on our path to the slab. We just had the Hot tub wired by our electrician and I texted Kenny who came out the same day for the VIP service!! Kenny is the BEST!!!! Highly recommend as the value and customer service has been top notch!! THank You Kenny & Fizz -- woot!!!

Just finished a pool with PoolTime. Top notch organization! My sales representative, Keith, kept me…read morein contact throughout the entire process and their team in the office always answered my questions if he were not available. It came out great, fabulous finishes and great product. Highly recommend

Unfortunately, because I'm not the homeowner, I'm stuck with this circus of a company. But if you…read morehave any choice in the matter, let me save you the headache: STAY AWAY. RUN. DO NOT EVEN THINK ABOUT USING THIS COMPANY. Let's start with the basics: every single time I call, they act like my account is part of some secret witness protection program. They can never find it. Not once. Not quickly. Not without me repeating the same information like I'm reading lines in a hostage video. Now onto the disaster that pushed me over the edge. We had a pool leak. Pool Time recommended Leak detection, they came out, pointed to a spot I already knew wasn't the issue, but whatever--Pool Time took their sweet time (about two weeks) to show up. When they finally did, they dug a 4x4 crater in my yard next to the pool like they were searching for buried treasure. As you can tell from the pictures, they also used an old table I had in a trash pile along with my ladder to cover the freaking hole. Knowing damn good and well that I have a dog. Shockingly, there was no leak there. Leak detection returned, admitted their mistake, sent corrected paperwork... and Pool Time? Radio silence. Absolute crickets. No call. No scheduling. No urgency. No accountability. Just a giant hole sitting there like modern art. I've called multiple times. Left messages. Followed up. And every single time, they STILL can't find my address or contract. It's like dealing with customer service powered by a Magic 8 Ball. Meanwhile, my pool is turning green--because someone, for reasons unknown to humanity, turned off the pumps during the hottest week of the year. So now I have a swamp, a crater, and a company that apparently doesn't believe in returning calls. Their customer service isn't just bad--it's nonexistent. It's a void. A black hole where competence goes to die. If you value your sanity, your time, your money, or the color blue in your pool, stay far, far away.

My wife and I attended a Premier Pool Open House at their offices with the intent to just "to…read morelook". We met Jeremy and he gave us an idea of what to they do, what to expect, and some light design options from the showroom. He offered to visit our house to make measurements so that he could create some design mockups of possibilities. Within a week or two, Jeremy sent us a "first look". We asked for a few edits here and there given we had no ideas where we wanted to go with it as we completely leveled our existing yard and kept nothing. We were amazed by the first drafts given that we didn't think a pool would fit in our yard comfortably. Jeremy was extremely patient with the design iterations as we played around with ideas. The designs sold us and we were all in! Initially we thought it would take 6-8 weeks for permits to be pulled after we gave the green light to proceed. They ended up being approved in less than a week and we broke ground about week later. Premier was extremely fast with their team of contractors and subcontractors from demolition to full completion. From breaking ground to filling with water was less than a three-month turnaround. With several of those weeks the result of Christmas to New Year's vacation and time it takes for various components like decking or pool interior to cure. Premier was great with communication in terms of letting us know each morning who was coming on any given day. Usually we heard from Jeremy and our construction manager Teo a day or two earlier than Premier's automated emails on next steps. While Jeremy and Teo were clear, it was nice to receive the emails to make sure we heard everything correctly. Pros: Showroom has too many option to choose from! LOL! From textures to colors, there was almost too many. They even recommended visiting tile shops if we wanted to explore other colors. Jeremy was extremely polite and patient. He was readily available by both text and email for any questions we had. Teo was also great at stopping by to check on progress and see if we had any questions. He was also readily available by text message. We had them install a specialty BaduJet Turbo Pro. We pointed them to the website and they took care of all specs to fabricate the pool around it, all additional electrical work, and all additional plumbing. Recommendations for Premier: It would be great if some of the subcontractors were brought "in house" to provide full wraparound services. We opted to install tempered glass so that the pool could be enlarged and moved closer to the house. But we had to coordinate that on our own with a window contractor. We will use their subcontractor to install rock facades on our house. It would be great if they could have done in under the Premier contract at the same time they were doing the pool facades. I get it, they do pools, not houses. Premier took care of all the electrical, water, and gas hook ups that were related to the pool. We had to work with a couple of the subcontractors on the side to add additional sprinkler lines and move some electrical wiring on the side. Those also would have been great if it was done under the Premier contract as well. Premier's contractors and subcontractors obviously knew what they were doing so they pool just kind of came together. It would be great if Premier had a larger portfolio album of actual photos of pools so that we knew in advance what we were getting. We "trusted the process" and it all came together, but I could see some clients desiring to know more in advance. We subcontracted out the construction of a custom kitchen island because Premier doesn't build them (again, because they build pools), providing subcontractors provides another opportunity for Premier to be full service.

One year update... our grass is now filled with valleys from sinkage so rolling your ankle WILL…read morehappen. You can see where all of our pipes were ran in our yard. Our concrete is completely lifted from the ground and will most likely break soon and our pool sweep that comes with the pool does not work and has honestly never really worked. The pool itself is good but everything else that definitely costed a pretty penny, looks like crap and is dangerous. Very disappointed.

Joe is the best, he knows the equipment better than anyone hands down. Our spa is over 11 years old…read moreand is used at least 3-4 times a week. Joe has made to swim spa experience as painless as possible. The support received long after the warranty expired is greatly appreciated. I'm glad we purchased our spa from Joe and not one of those traveling road shows which will leave you out to hang after the purchase.

I have to workout in the water 2 to 3 times a week because of joint pain. We went to swim fitness…read moreto look at the swim spas. Joe Stone the owner was there and have us all the information we needed the swim spa is from master spas from fort wayne indiana . The swim spa and components of are made in the USA. We ordered the spa and waited for them to build it safely because of covid-19. Joe kept us informed weekly on the progress. The spa arrived, joe set up a date for delivery and installation, Ray Evens the electrician was here to hookup the power.the swim spa works great. The great part is the support Joe Stone after the sale I have never owned a pool or spa Joe has educated on proper spa care and chemical use, for economical and safe spa maintenance. Master spas has videos on youtube very informative, very helpful. Swim fitness and Master Spa are highly recommend.

This is a really awesome shop. They're over 30 minutes away from me, but I always make the drive…read morebecause they're honest, fast, flexible, and incredibly knowledgeable. I've only had good experiences here. They've never tried to upsell me or rip me off, they've always given me fair pricing, and they've always been upfront about what actually needed to be done. It's hard to find a shop you can truly trust, and that's exactly why I keep coming back. I highly recommend them.

Our pool pump died and was no longer available. Pentair had a new model. Scott talked to me about…read moreinstallation of the new pump. He said he had 12 in storage and he would go get one for me. When we arrived, it was in the counter waiting for me. They carried it to my car and told me if I had any questions with programming, just give them a call. It was well worth the drive from Stockton to Rancho Cordova to find a place that cares about their customers and takes time to answer all your questions. The pump was also $150 less than the major pool place in Stockton, where I hate to go. Callen's has earned my business and we will be back. Thanks Scott and staff. We appreciate you!!

What a great experience with Blue Lagoon Spas, John and his team. From visiting the showroom, to…read morethe great communication and the install, there was not one negative thing. Their showroom was filled with various models to choose from and while they didn't have one currently in stock that fit my needs, within a couple of days they messaged me saying they had a model in that would. It was the perfect fit for my area and the purchase was easy. The delivery was exceptional. I had been given a window of arrival time between 9am and 10am, and at promptly 9am John arrived with the spa. He and his team had it in place in no time and watching them maneuver it in was a work of art. John had to return the next day to go over the workings of the spa (as I had to have the electrical wired to it before it would run obviously) and again I was given a timeframe of between 10am and 11am and by 10:30 John was onsite and going over it with me. What a great experience with Blue Lagoon. I HIGHLY recommend them!

Everything went well! John and his son Dean were great! They arrived on time to drop off my tub and…read moreworked so hard/efficiently in like almost 100 degree heat! I would highly recommend blue lagoon spas to anyone in need of one, or removing one to a new home location. I am very happy and can't wait to use my new tub tonight!

Sorry for the long review, but we figured more information is better!…read more We would like to strongly endorse and recommend Robert Terry and Majestic Builders for your pool and landscaping needs. At our family home in Fair Oaks, Robert and his wonderful team completed a comprehensive project that included a pool with beautiful water features, a firepit and sitting area, extensive concrete decking and walkways, and lovely landscaping. We couldn't have been happier with Majestic Builders due to the incredible final products, the efficient and clean building process, the creative approach, and the competitive pricing. From the very beginning, Robert and his team showed excitement over our challenging project rather than apprehension. Some other pool companies declined to bid on the project or were deterred when the county prevented us from removing some trees. Rather than be deterred, Robert and his team found a way to incorporate the pool into a different part of the yard, something that made our dreams a reality. And when it comes to pricing, they were very competitive. Additionally, there were no surprise costs, which was a great relief after some of the pool building stories that we heard. Our project finished well ahead of schedule. Almost every day, his team was on site working on our project. Our neighbors frequently stopped us to express gratitude for the clean building site and surrounding areas, something that we understand after witnessing other constructions that seem to fill the streets with debris and waste. At Majestic Builders, they are cognizant of every small detail. Our home builder included an obtrusive retaining wall in our backyard, and Robert and his team found a way to shave it down and incorporate it so that it became less obtrusive while maintaining its same purpose. This small detail demonstrates one of the many ways that Robert and his team focus on every detail to make the project a masterpiece. They notice and incorporate details for aesthetic purposes, like the shape of our deck. They also care about structural details, like a small addition to an existing retaining wall. Now, the most important part: the pool! Robert and his team built us a beautiful pool. Though a bit smaller (30 feet by 12 feet), they treated our project with care. And the end product is spectacular! Our attractive rectangular pool includes two beautiful concrete bowls that cascade water into the pool. The beautiful gemstone bottom will remain strong for the next 25 years. Our pool equipment is state of the art. Our pool will be a source of relaxation and memories for many years to come. Around the pool and throughout our yard are the lovely plants that we chose with Robert. We couldn't be happier with Robert and Majestic Builders.

Rob and team were awesome to work with. When you embark on expensive large scale projects, you need…read morea contractor that you can trust. Majestic was everything we were looking for. We love our pool and backyard. The quality of work was superior. The communication was excellent. The team was professional and met all of our expectations.

We received excellent start up & initial maintenance services from this company after putting in…read moreour new pool. Kevin came out & was SO helpful & informative! He provided great customer service with his pleasant demeanor & professionalism. He gave lots of instruction, useful recommendations, & did some problem solving. We appreciated how accessible he made himself to communicate with & all the knowledge he shared.

Recently a tree fell in my yard and destroyed all my pool equipment, I selected M&M Pool…read moreConstruction, a local company in Carmichael, to do the replacement. Mike, the owner, was extremely knowledgeable. Before beginning the new installation, he took the time to identify for me all the old and unmarked water and electrical lines in the area. if there was a. better way to do something, he discussed it with me. And, when he and his worker came with the new equipment, they had it all installed in a day. The end result is so much better than what was there before. Lights, slide, jets, all work great. Best of all, I can now operate the pump, heater, timers, etc, from my phone and the app is so easy to understand. I would highly recommend this company to anyone in need of pool construction, repair or routine service. I feel my pool is in very good hands!