Amazing experience with Carrie! I highly recommend her, whether it be your first time or not, she…read moreis going to make sure you're comfortable and taken care of. Her space is so beautiful, very clean and tidy! Will be returning again

I was lucky enough to get into Carrie's book as a customer during the early part of COVID. I've…read moregone to her for my Brazilians since 2020, and she always makes the waxing session a pleasant time. I've only had one other experience with soft wax, as most of my other Brazilian wax sessions have been with hard wax, and I've had no problem with the soft wax. Her studio is located in the Garden Walk shopping strip in downtown Chico. The wax room itself is cozy and nicely decorated, and she provides wipes for before and a hot towel for after the session. She also sells items in front, but I haven't looked into what they are. Contrary to what the Yelp description says, Carrie had 20ish years of waxing experience--so you'll be in very good hands if you make an appointment with her!

Lindsay "Lou" waxed my eyebrows today. She was so professional and kind. My eyebrows look…read morefantastic! Thank you Lindsay.

All of the hair was not fully removed. The esthetician was very nice and made it comforting.read more

We women hate those bikini waxes, especially the more real estate is involved!…read more Courtney is the best! I will return to her soon! real nice and down to earth... Kim B.

I cannot recommend Joanna enough! She was the reason I fell in love with waxing and never looked…read moreback. She makes the whole experience so comfortable and also quick which is a huge plus! As someone who was a first timer, Joanna answered all of my questions and walked me through the whole process during and also aftercare.

I had an amazing massage with Maria! Highly recommend her, and the space is clean and new.read more

I came in today for my first wax appointment with Alyssa and it was wonderful! The place is so…read morenicely decorated and clean. I was very comfortable. Alyssa did an amazing job! I cant wait to come back.

Being away from home and trying to find people that you can trust when it comes to your self care…read moreneeds is always hard. No one wants to stray from their usual eyebrow threader or hairstylist . Same goes for waxing, but the reviews with Kathy speak for themselves!!! She truly is AMAZING!! Kathy is the friendliest person and she makes you feel comfortable and welcomed. She'll keep conversations going to distract you (from nerves if your a first timer) aside from that she educations you about hair anatomy and growth process. Overall great experience, definitely recommend!

Kathy made me feel so comfortable! It was my first time getting waxed, and will definitely be…read morecoming back.

Kaytee is amazing at what she does and has so much knowledge about skin! I came to her with a face…read morefull of acne that was making me so insecure and she has since cleared that up. We are now working on clearing the dark spots that are leftover, but now I get compliments on my skin! I am so grateful to have found Kaytee for my acne specialist.

I was lucky enough to get a facial from Kaytee and my skin has never been better. Ive had horrible…read moreskin flare ups for years not understanding what's going on and ONE time going to Kaytee changed my skin. Shes so knowledgeable and the vibe is so welcoming and safe. I cannot wait to go back :)

Sandra is gentle and kind and I always feel amazing when I leave her. She listens to me and…read moreresponds appropriately as I have special needs skin. So grateful to have found her.

Kayla was fantastic! I instantly felt at ease and relaxed as soon as I entered. The spa is gorgeous…read moreand calming. Plus the facial?! Simply amazing. Exceeded all my expectations and included some phenomenal skin care and a light massage. Looking forward to coming back & will definitely be recommending this to friends & family.

great prices, super nice people, always love my pedis. biggest bang for your buck & they have stamp…read morecards!

Vina is absolutely amazing, any design you show her she will perfect it and get it done. The…read moreatmosphere is calm everyone is super sweet. 100% recommend this place.

New to town and trying to find a good place for my monthly massage and facial. Decided to give…read moreRenew a try. Please note this review is not a reflection of the staff, just my personal opinion of the overall experience. The masseuse and esthetician were good however I had a few issues with the location. Located in a business park and very close to a main road right across from a high school. Upon entering the clean waiting room I was greeted and given paperwork to complete. There was a diffuser on, with a pleasant smell however the scent was extremely overwhelming...like hit you in the back of the throat, coughing overwhelming. While I waiting I noted there are two treatment rooms directly off of the waiting room, odd as I've always been to places where the check in/waiting area is separate from any treatment rooms. So close in-fact I could hear another guest talking to her masseuse. I was praying I wouldn't get the other room off the waiting area, but just my luck that was my room. My masseuse was very pleasant and did a good job. I had no issue with the service but the environment was so far from relaxing. Upon entering my room I noticed how bright it was. No overhead light but a lamp on and a large window with sheer drapes which let in a lot of light. This window also received direct sun which made the room very warm on a 100+ degree day. The massage started and I was trying to relax when there was conversation in the waiting room, a man was checking out and speaking very loud, he then excited the spa. There is a literal bell on the door handle which goes off every time someone enter or exits, if that wasn't enough there is an electronic chime that ALSO goes off every time the front door is used. I understand the purpose but it is far from relaxing hearing multiple chimes/bells when the front door is used. The bell/chimes went off multiple times during my service, very distracting. My treatment room shared the front wall of the business which has parking spots a sidewalks length away. I had the joy of hearing every car door open/close, honks from doors being locked and someone's very loud stereo, don't forget the motorcycle rev. The business is close to the road so you hear the traffic going by. I was there on a weekend so the traffic from the high school wasn't bad and most if not all businesses in the business park were closed. I can't imagine how loud it would be during the week. Following my service I was instructed to put on a robe and wait in the waiting area for my next service. I found it uncomfortable siting in my robe in a public waiting area while I held my clothes in my arms. I was then escorted to my next service, I was optimistic as I was taken back into the spa. Just my luck my next room was located with the main wall against the roadway. Thankfully I had a head wrap on and the facial steamer helped mask the sound of the passing traffic. But again, I could still hear the electronic chime every time someone used the from door. My service was good and the esthetician was pleasant and knowledgeable. I booked my appointment the night before and received multiple "reminder" texts the day of which was nice I'm on the fence if I will return or not, if I did it would only be for a facial as the environment is not relaxing for a massage in my opinion. .

Excellent, exceptionally clean facility. The staff are wonderful . The therapist did an outstanding…read morejob with the relax/swedish massage that really helped reduce the stress, sore neck and back muscles and help me sleep. I am looking forward to returning as I am from out of town. I had been searching for a replacement after Chico Massage Envy disappeared with no notice. This spa checks all the boxes.

My experience was amazing just an hour of sheer pleasure. The best facial I've ever had the…read moreatmosphere. There is amazing the minute you walk in the door.

Urban med spa- my new favorite place in Chico. The moment you walk in you immediately feel like…read morefamily. I came in for routine Botox on the forehead and I can't wait to come back! They entire staff was very skilled- informative and the place was spotless! It's so nice to find a solid Botox service in town! The price per unit was average, and I didn't have a single bruise or blood spot. Bravo!