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    The Southbound Group

    4.9 (43 reviews)
    Closed 8:00 am - 6:00 pm
    Updated over 3 months ago

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    Buyer's agent

    Listing agent

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    Jenn Rowan constantly went above and beyond to make sure we got the home we wanted, and helped guide us through the home selection process with insight and help that would have otherwise made poor financial decisions on. She helped us get the right house, and even helped push the lender to act quickly when we were at risk for not closing at the designated closing date/time. Jenn was an advocate for us from start to finish, and kept us informed and apprised of the housing market and when to take action vs. when to take a pause on looking. I can not say enough positive things about Jenn in just one Google review, but I will always go back to Jenn when we are back in the housing market and would recommend her to anyone that is searching for a home.

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    4 months ago

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    2 years ago

    Business owner information

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    Jessi S.

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    Jessi S.

    Thanks so much, Alan! We’re thrilled for y’all!!!

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    2 years ago

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    Jessi S.

    Thanks so much, Irina! We’re so happy for you!!!

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    8 years ago

    Their attention to detail is amazing. Felt so comfortable with using Jessi's team for my first time selling a house!

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    Ask the Community - The Southbound Group

    Review Highlights - The Southbound Group

    But that's when things changed, and when we got to see the true professionalism come out with Jessi and Cierra.

    Mentioned in 22 reviews

    Read more highlights

    You might also consider

    Marshall Reddick Real Estate - Nashville-Clarksville Annual Team Photo 2025

    Marshall Reddick Real Estate

    (15 reviews)

    Me and my wife were excited to move into our new home, but our entire move in experience with…read moreMarshall Reddick has been extremely frustrating. From the very beginning there were issues that should have been handled long before we arrived. First, the security system situation was honestly unacceptable. I was told in writing that there was no alarm system installed. I still have those messages. Then on move in day, when I walked in with my new keys, the alarm immediately went off. I was never given a security code, no instructions, nothing. They also never communicated to me that the security system code was the same code as the house code. The alarm was blaring and warning that police would be alerted, and I had to literally guess that the house code might disarm it. Thankfully it worked, but being told the system didn't exist and then not receiving a code made for a very stressful and unnecessary situation. Next, basic maintenance in the home was not taken care of. Every smoke detector was low battery on move in and I had to pay out of pocket to replace them. Both HVAC air filters were extremely dirty. They eventually mailed a filter, but that does not fix the fact that this should have been handled before we moved in. We also did not have any bathtub plugs, which they sent after I requested them. The fridge water was turned off, so my father in law had to pull the fridge out to get it working. The fridge light bulb was out, and while they offered to reimburse it, again this is something that should have been ready on move in. With our thermostat, it would have been helpful to be informed of the make and model ahead of time so I could at least look up how to use it. This particular smart thermostat was not nearly as simple to figure out as it might seem, especially with no instructions provided, and the battery in it was dead as well. Having to troubleshoot and research all of this on move in day added even more unnecessary stress. There was also confusion about key pickup. I was originally told to pick them up at their office. When I reached out closer to move in, they forgot they told me that and instead said to use a lockbox at the property. This would have been more convenient, but I only found out because I asked. If I hadn't reached out right before move in to remind them about the key pickup, I might have driven all the way to their office in Clarksville only to find out the keys were actually at the property. This is something that should have been communicated clearly without me having to chase the information down. On top of that, the alarm system was still under the previous resident's account. Again, nothing was communicated about this and I had to figure it out myself when the system would not set up correctly. The biggest and most stressful issue has been our HVAC. Since early November we have had constant problems with our heat. It has gone out five different times. We have had to rely on space heaters just to sleep and stay comfortable, and this has been incredibly concerning especially with my wife being pregnant. We have put in multiple maintenance requests and yet we still have not had consistent heat for the entire month and a half we have lived here. As I am writing this review, the heat has gone out again. This has made us extremely uncomfortable in a home we are paying full rent for. To be fair, they offered to reimburse the fridge light bulb, sent bathtub plugs, mailed an air filter after I asked, and they have been communicating with me throughout this process to try and resolve these issues. That effort is the reason this is not a zero star review. Still, none of that changes the fact that nearly every issue I listed should have been handled before move in, and it does not undo the stress we have been under because of the HVAC problem. If you plan on moving into a home in Nashville with Marshall Reddick, I strongly recommend doing a very thorough inspection before committing. Check all batteries, confirm every system, make sure you are given the correct codes, and definitely verify the HVAC is working properly. I hope no one else has to experience the level of inconvenience and discomfort we have gone through.

    I had the pleasure of working with a local agent in California, Tyler Daigler, who presented…read moreoptions in Nashville. The homes and service were amazing. Although we purchased in a different location, we had to stay with Tyler at Marshall Reddick because of the amazing service. After several weeks of research, he found us the next perfect purchase. His connections and network made it possible to get a deal done. We are thankful for him & his team for their efforts. Me and my wife cannot recommend Tyler or Marshall Reddick highly enough.

    CHORD Real Estate

    CHORD Real Estate

    (19 reviews)

    Music Row, Midtown

    Working with Ashley and the CHORD Real Estate team has been an outstanding experience from start to…read morefinish. Their professionalism and attention to detail were evident at every step, and their deep understanding of the local market gave us confidence and trust in every decision we made. They took the time to truly understand our goals, offered thoughtful guidance, and communicated clearly and consistently throughout the process. What really sets Ashley apart is her willingness to go above and beyond. She was incredibly responsive to our needs, proactive in addressing questions, and always one step ahead. At the same time, her team brought a warm, friendly, and approachable style that made the entire experience both comfortable and enjoyable. CHORD Real Estate strikes the perfect balance between expertise and genuine personal care. They operate as a cohesive, dedicated team that clearly takes pride in their work and in the relationships they build with their clients. We would confidently recommend CHORD Real Estate to anyone looking for a knowledgeable, reliable, and truly exceptional real estate partner.

    I happened upon Ashley and Chord Real Estate when she had a listing next door, and that seller…read morespoke very highly of her. I cannot say enough about she and her team. They handled everything involving my sale with the utmost professionalism - from contract to staging to showings to the sale. Though my house was on the market during the worst possible time - the November/December holiday period - she still got it sold promptly. She stood up for me when it came to negotiating a price and the inspection and requested repairs. I don't think that you can go wrong when it comes to choosing Ashley and Chord Real Estate!

    Sam Graham

    Sam Graham

    (3 reviews)

    Edgefield

    I cannot say enough amazing things about Sam!…read more As first-time home buyers, my husband and I came into this process both nervous and unsure of what to expect. From the moment we met with Sam, he gave us an extremely thorough run down of what this process would entail and what to expect during each phase of the home-buying process. Sam takes the time to really listen to your ideas, wants, and needs while also providing extremely valuable input. When viewing homes, Sam really helped us try to envision them as if they were our own. He would ask us "So what would the set-up look like in this room?" etc. He would also point out different details regarding repairs/ work that would need to be done to the home based on his experience. This was very helpful as most of these details are things we would likely have never noticed. When we were ready to submit an offer, Sam walked us through each step and gave us helpful tools to make our offer stand out. Sam is quick to respond and was always there to reassure us or answer our questions. He has the biggest heart; you can tell that he truly cares for his clients. We will absolutely be recommending Sam to anyone who is trying to purchase/sell a home. We couldn't have asked for a better experience, and we have Sam to thank for that! I would also like to say that Sam's assistant Robyn is equally as amazing and also played a huge role in making this such a smooth and enjoyable process. She is so kind and was also always there to answer our questions. She is a huge reason as to why we were able to have a stress-free experience. With the amazing help of both Sam & Robyn, my husband and I purchased our very first home last week. We will always be so thankful that they got to play a role in one of our biggest accomplishments.

    Sam is simply the best!…read more I have been fortunate enough to get to know Sam prior to even looking into purchasing a home. He has always been extremely kind, friendly, and overall just a great human. When it came time for my wife and I to look into purchasing our first home, Sam was the obvious choice. Sam's knowledge, experience, and honesty is what I think sets him apart from the rest. He was quick to respond to any questions we had, provided us all the tools and resources to help us find the right place, and genuinely cared about us finding a home that we loved. There were several times that he went above and beyond to make things work especially when it came to working around our toddlers schedule. Also my daughter absolutely loves Sam and always asks about him, which surprised me because she is extremely shy. He also has amazing connections and set us up with a fantastic lender and title company which made for the most comfortable and fun buying process. I can't recommend him enough!!!

    The Southbound Group - realestatesvcs - Updated May 2026

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