When we started looking for a new house in Nashville, it was a frenzy! We started with a realtor that was referred to us by a family member and we just weren't getting the results we wanted - houses being shown, contacting with us for updates, and most importantly the knowledge and effort by the realtor. After about three months of frustrations, parting ways with our previous realtor, and almost giving up hope, we contacted Jessi. Afterwards, Jessi and Emily practically parted the seas to make us feel welcomed, important, and treated like we were their only client (when we are just one of many). They were extremely communicative and were able to provide so much needed guidance during our home buying process. We got the same expertise from both Jessi and Emily and were overjoyed with their dedication and friendliness. We ultimately decided on buying a new home that needed to be built. Which was a long process and had a variety of bumps along the way. With said "bumps" Jessi and Emily were on top of any concerns we had as well as being proactive with protecting us from being taken advantage of or misled by any new construction jargon. Jessi and Emily stayed course and were the most helpful with "Building a new home 101" stuff, explaining and reexplaining any of the home loan information, selection process for our construction design, so on and so forth until the actual closing day. They have continued to be available for our needs even AFTER being in the new home! Jessi and Emily helped us so much. We never felt out of the loop, always constant contact (even with tiny questions), and always checking in with us along the way. They captured our first moments in our new home, shared our joy with completing the construction process, and we could not have been happier with our choice to use Village Realty. read more

My husband and I recently relocated from San Diego to Nashville and purchased a beautiful home with the guidance of Jessi Sgarlata's Southbound Group team. From the moment we contacted the Southbound Group to discuss purchasing a home in the Nashville area, it was evident that we chose the best realtor team to work with based on our preferences, budget and timeline. Each step of the process was clearly communicated and outlined in a manner that was easily digestible for first-time home buyers. After we completed a questionnaire detailing all of our home specifications and preferences, Jessi and her team scheduled a call to discuss our wants, needs and timeline for our home purchase. We were paired with Melisa to tour homes that we had selected based on personalized MLS listings sent to us daily. The home that we purchased was the home my husband and I loved the most and the home that we hypothesized purchasing before we even visited the property. What made our experience with the Southbound Group really special is that we put an offer on our home and it was accepted on my husband's birthday. Melisa helped me facilitate a birthday cupcake and champagne surprise at our future home that day, which was so fun and appropriate! The Southbound Group's attention to detail and thoughtful gestures combined with their professionalism and experience make them a true dream realtor team! We highly recommend their expertise for your home purchasing needs in the Nashville area! read more

Jessi, Emily, Molly and the entire Southbound Group team are AWESOME! My husband I were in the process of relocating from Texas to Nashville and were in a bind to find a place to live. I originally found Jessi via Yelp (great reviews, now I see why!) and reached out to her team to see if they helped with finding rentals in the Nashville area. After a few conversations, we decided that buying was indeed a great option for us. Not only are my husband and I new to the Nashville area, but we are also first time home buyers. The entire home buying process can be intimating, but Jessi and her team made us feel comfortable throughout the entire process. They are very knowledgeable and on top of their game. They are a tight-knit team that cares about their clients and will do everything they can to make the process easier for them. Emily was super responsive and flexible when it came to setting up showings. We loved working with her! When it came time to make an offer, Jessi fought for us. She knew we had found the house we couldn't live without. She did everything possible to make sure we were happy. And, from a logistical standpoint, Molly did a great job ensuring everything worked out smoothly. Thank you ALL for making our home happen. We are so thrilled! We found the perfect home AND are building equity! We highly recommend Jessi and The Southbound Group! We look forward to working with them again if we ever decide to sell and find our next home. read more

The team at the Southbound Group was a pleasure to work with during our home buying experience in the Nashville area. We were moving from Knoxville, so we had to be efficient with our time when looking at houses. We had a tight window to look at houses, and Melisa was a wonderful host as she showed us a full slate of houses that fit our search parameters. When we didn't find the perfect match that day, she met with us again two days later on short notice for a house we really wanted to see. That house ended up being our new home, and we couldn't be more excited. The Southbound Group functions as a well-oiled machine. They each take on different roles at different stages of the process, and it really does make for an efficient, frictionless buying experience. Even better, when a member of the team has an unavoidable obligation that results in a time conflict, someone else can step in without a drop in the level of service. This allows for everything to be scheduled around a timeline that works best for you. They work in a highly professional manner while still projecting a feeling of friendliness that demonstrates that their clients' needs and wants are of the utmost importance to them. We will absolutely recommend the Southbound Group to our friends and family. If the day ever comes that we are again looking to buy a new home, we hope to be able to work with the Southbound Group. read more

In May of 2013 my wife and I worked with Jessi for both the sale and purchase of our homes. On the sell side, Jessi's experience and expertise truly shined when she listed and sold our home. Jessi took detailed notes of every nook, cranny, closet and bathroom and developed a custom punch list to help us prepare to put our house on the market. The staging ideas were designed around our budget and our time frame which we greatly appreciated. Hiring a professional photographer was Jessi's icing on the cake and probably what helped our home sell not only on the first day it was listed but also for 10% above our expectations. On the buy side, Jessi was an incredible full service agent, handling every aspect of our purchase. Jessi handled what turned our to be one of the most difficult transactions in her career with grace and professionalism. Late in the negotiations my wife and I realized we were dealing with difficult sellers and an even more difficult selling agent. Jessi worked tirelessly days, nights, even on her family vacation to facilitate our purchase. Without Jessi and the full resources of Village Real Estate I doubt we would be in our dream home right now. My wife and I can't say enough good things about Jessi, we highly recommend her and honestly if you don't utilize her services you are probably leaving money on the table. read more

My sister and I were moving to Nashville from out of state and found Jessi through Yelp. She did not disappoint! We loved our experience with Jessi and her entire team. They were extremely understanding and accommodating to our schedule and limitations we had from not living in town. Jessi and her team's communication with us was extremely helpful. They were always quick to respond and always provided the information we needed. We were in a time crunch to find a house and Jessi and her team were very understanding and accommodating of that. Emily, who is Jessi's showing specialist, is THE BEST! The entire family loved having her show us around the East Nashville area. We felt like she really "got" us and we trusted her and her opinion of the houses we were viewing. If Emily thought there was a house that was our vibe and we needed to see, she was always right. As soon as she got a feel for our style of home she ran with it. We trusted Emily entirely. Jessi had a ton of recommendations for everything we might need during the moving process. Because we aren't from the area and knew no one, we used every single one of her suggestions. Every service we used that she recommended, we would recommend to any of our friends. read more

My daughter recently worked with Jenn Rowan on a first time home purchase and we were very impressed with Jenn's services. Her integrity, market knowledge, her work ethic and her cheery attitude, along with the professional touch of the whole Southbound Group team is what made this transaction successful. What made Jenn's own services very special to me personally is that, among other things, she allowed me, an overprotective dad and a real estate broker in the Seattle area, just enough long distance input to make me feel at ease. As it turned out, she was dealing with an owner/agent that wasn't communicating and a complex title situation on the seller's end; yet Jenn stayed professional, on task and got the deal done. Another aspect of Jenn's ability that was impressive was that she seemed able to manage much information and all the loose ends without loosing site of the details. Just tell her once and it gets done! Her eye was on the big picture but she never lost sight of the small things. I'm picky and have been a real estate broker for 36 years. I would not hesitate to work with Jenn again. Integrity and performance matter to me. That is what Jenn is all about. read more

These ladies are simply wonderful! They are highly professional and actually care about keeping you safe during the sometimes scary process of buying a house. My family had to relocate from a different city for my husband's work on very short notice. The entire group moved seamlessly and worked very quickly to make sure we were in a new home before my husband's start date. We even had to change lenders halfway through the ordeal (and saved a ton of money on closing costs by going with a group they recommended). We noticed little things throughout the process that made us feel so much more comfortable than we have in the past with other real estate groups. We never felt like we were being "sold" a house. In fact, as we toured houses and looked at the superficial things, we noticed Jenn checking out the smaller details to protect us as buyers. She even pointed out a code violation that we would have otherwise missed and would have likely delayed the process. We could not recommend this group enough! They really worked with our budget and time constraints and they work very well together as a team to ensure a stress-free move. read more

What can I say about Jessi and her team. My wife and I were first time home buyers, so naturally we had lots of questions about every step of the process. We worked with Melisa, as she was our buyers agent and she was very sweet and understanding of our needs and wants. She was always very responsive even during "off hours" and more than happy to schedule an impromptu showing at our earliest convenience. Emily was great helping us to stay on track with milestones we had to hit as we got closer to closing so closing was no biggie. Jessi know's her stuff. She understands the crazy market here in Middle TN, and was able to help us put in a reasonable offer that was quickly accepted by the seller, and was more than happy to take time out of her evenings to get that offer in. Any questions we had we would have a response within 30 mins. There is a reason why each of these people are on Jessi's team, they understand what it takes to buy a house in this market. If you want a rock-star of a team that wants whats best for you, you need to go with The Southbound Group. I cant recommend these ladies enough. read more

After our first meeting with another realtor group, we were extremely uncomfortable with entrusting our first time homebuying experience to just anyone. We took to Yelp to help us find the most recommended realtor in Nashville.. and that's how we found Jessi. I was really upset and nervous when I first called her - she answered on first ring, even tho she was out of the office. She made me feel super comfortable and set up an appointment to meet the next evening. Every step of the way, her and Melissa were holding our hands through every anxiety-ridden question and experiences we'd never been through before. They were easily accessible anytime we needed to contact them, honest and open with us, and helped us find the home of our dreams while helping us to keep realistic expectations. I would have never expected things to go as smoothly as they did, we will recommend them to anyone and everyone looking for a realtor! Thank you Southbound! read more

If you're reading this post trying to figure out which realtor to use let me make it easy for you because Jessi & her team sure made the home buying process easy for us!! Homes in the middle TN area can get snatched off the market pretty quickly so you need a good realtor to make sure that house you want doesn't slip through your fingers! We found ourselves in a multiple bid situation on a house that had only been on the market for a day or two. We ended up getting the house while not paying more than we needed to as a result of a few words Jessi suggested we put in our offer!! Once under contract, Jessi and her team kept us well organized with constant communications throughout the process. Katie was our hero behind the scenes keeping us on track with dates for things that needed to be done, scheduling our home inspection for us and getting us in touch with a good insurance agent. Give Jessi a call, you'll be happy you did! read more

My family relocated to Franklin from Chicago with the help of The Southbound Group. We were so fortunate to be able to work with the Southbound Group because he were probably not the ideal customers. When originally working with the team we were not 100% sure we would be able to relocate. Then when we made our decision we had found a house that hadn't yet come on the market. Southbound Group was able to guide us through the process. It was nice to have a team that was able to handle all our late night or frantic requests. It was a quick closing with a few speed bumps, but the Southbound Group had the expertise and patience to guide us through the whole process. They even held onto the keys for us since we did a "mail away" closing. Thank you so much for the help in relocating our family to Franklin, TN. You are all so great and we were fortunate to have been connected with you. read more

We were referred to The Southbound Group by our daughter-in-law in Atlanta. We had inherited a house and had not lived in it. Jessi and Cierra were very understanding about the circumstances and explained the procedures for selling a house under these circumstances. Cierra placed a "Coming Soon" sign in the yard and within days, there were people wanting to "look" at the house. Cierra, being a lover of dogs, met our dog and was loved on immediately by Louey. We were made an offer on the house before it ever officially hit the market. Jessi and Cierra knew an estate sale was planned and we had to bump the closing date back a few days in order to accommodate the sale. Cierra kept us notified about closing out utilities. The closing went smoothly. We will definitely use Southbound Group should the need arise in the future. They will definitely take care of you! read more

We just closed on our new home less than a week ago. Jessi and her team were so fantastic to work with. From start to finish they were very personable and showed great care in what we wanted and needed in a home. Jessi took great time and care in explaining her role to us as a realtor and explaining the home buying process (as we were first time buyers). There was great communication between us and the whole team. Phone calls, texts, and emails were always returned in a timely manner. We were able to see every home we were interested in within 24 hours, which is crucial in the Nashville market. Once our offer was accepted Jessi had the proper referrals in place for inspections and all the goes into getting you to the closing table. If anyone we know is thinking of purchasing a home in the Middle Tennessee area we would strongly recommend Jessi and the Southbound Group. read more

The Southbound Group helped us with our relocation from Texas to Williamson County. Jessi, Melisa And Emily worked with us for a number of months, sending home listings, providing advise as well as other much appreciated support. Once we finally arrived, Melisa showed us homes, making us her top priority. Once we found a home and wanted to make an offer, Jessi gave us her full attention through completion of the negotiations. And through the inspection and closing process, Emily stayed on top of things, even reminding us to setup utility accounts. We highly recommend the Southbound Group, and we can't praise them enough for all of the support we received. Jessi and her Team run a top notch organization, so if you need an agent, these are the people to partner with. You will be very happy with the results. Thank you Jessi, Melisa and Emily !! read more

We had a great house shopping experience with Jessi and her team. Trying to buy a house in Nashville from California during a hot sellers market is a challenging prospect. Our son, who was a college student in Nashville, was shown houses by Melisa, who kept us informed and up to date. The team communicated efficiently by text, email and cell phone, so they were always available. When it came time to make offers, they acted quickly and we were able to electronically sign from computer or cell phone. I especially valued their contacts with inspectors to see us through the negotiations with the Sellers and the multiple trips to the house to let in the inspectors. They went beyond their jobs to help us make contacts with tradesmen to make the necessary repairs once we Closed. I have no hesitation to highly recommend them. read more

Jessi and her team have been absolutely fabulous from start to finish with the home-buying process. They considered every detail of the process and delivered exceptional customer service. From the start, Tayllor came to show me various houses. She was such a delight! She was so professional and even-keeled. Once we made an offer, Jessi went to work with her top-notch negotiating skills. She is a master at negotiating! From there, Emily did not miss a single detail in terms of scheduling the inspection, termite inspection, final walk-through, etc. She communicated with my lender regularly. Lastly, Tayllor brought me a house-warming gift from the Southbound Group. What a nice touch! The whole team made the process not only seamless, but enjoyable. I will most definitely use them again and give them my highest recommendation. read more

If we could give The Southbound Group TEN stars we would! Having recently relocated from Iowa, we certainly needed the perfect realty firm to help us navigate our new Tennessee home search. Our realtor, Melissa, was simply outstanding, and now feels like family - her warmth and attention to detail (and lots of patience) were like receiving a warm hug each and every time we went looking for new homes. When we had struggles with the builder who was finishing a home we purchased, Jessi and her crew stepped up to the plate and took charge, which was a true lifesaver for us! Professional and patient describe their entire firm, and we were BLESSED to work with them. I truly can't say enough superlatives about their entire team and would recommend them to everyone and anyone who needs a first class realty group! read more

Jessi, Cierra and Emily were awesome to work with and we would highly recommend them to anyone needing their expertise to sell or buy real estate. The Southbound team did a ton of leg work to make sure the preview weekend was highly successful. We had dozens of showings lined up the day the listing went live and we received multiple offers. None of that would have happened without Jessi and her team's proactive approach to managing the listing! They worked together seamlessly to achieve great success for us. We have purchased and/or sold numerous properties over the years but we've never had things go this smoothly before. If you need a seller's agent or buyer's agent for that matter, you cannot go wrong with the ladies at the Southbound Group, they are best in class. read more