Arrived at the shop 9:57 am thinking I needed a full iPhone screen replaced but in less that 5…read moreminutes a new protector screen was installed and the $17. fee was paid. These folk are amazing.

I had an excellent experience here at KW Cellular on Weber St, Kitchener. The two gentlemen that I…read moredealt with were knowledgeable and helpful. The service they provided was speedy and of good quality. I would definitely recommend using this business for your cellphone repair needs and will be coming back when I have a need of cellphone repair in the future.

I purchased a phone here in nov 2020 from Kayla and she made it very easy for me explained things…read morevery well so my niece need a phone and i brought her to the source and once again Kayla was very helpful excellent customer service. also Alex was very helpful installing a screen protector for my niece thanks again Kevin Avey April 4 2021

I had a terrible experience at this Mobile Shop and would not recommend it. After driving in from…read moreout of town (and after hours of waiting), they could still not help me purchase a phone. They were not aware of the information posted on their website and tried to tell me that what I was asking for was not possible. There was only one staff in the shop to help customers (other than when they overlapped for about 20 minutes to switch shifts) and the support the worker needed from the Mobile Shop support line was not available to her (so really it's not entirely her fault). I just would have appreciated knowing right away that I wasn't going to be able to get a phone rather than waiting and waiting and waiting just to be told that my child and I had to wait some more (this is after being asked to return at a time when support would be available only to wait another 1/2 hour for her to finish up with a customer, have her wait on hold with the support line again, and then be told that support was too busy to help). It was a huge waste of a day I could have spent doing many other things. However, our Zehrs doesn't have a Mobile Shop, so these jobs always have to be done when we are out of town.

Always have a smile on her face. She is top tier and next level of kindness would recommend that…read morestore to anyone..

I want to thank Nick as a source in St Thomas for his amazing customer service you are very helpful…read morekind and understanding keep up the great work

Great experience with Sam S he was helpful courteous kind ....went above and beyond to help us,…read more Myself and Daughter. Other staff was friendly helpful also. I would buy from there in a heart beat great deals also. We got 2 great phones and a lap top 4 her 2 go to school in future.. Thanks Again Sam....ur the best If I could rate higher it be a 10....

I hate writing these types of reviews but I need to be honest. Avoid this place if you need a cell…read morephone repair. They lose parts, can't keep track of their repair techs, and have terrible customer service if things do go wrong. I'd pick another place, even if you have to go to Kitchener. I called ahead to ensure that they could fix my phone. They said they had the part and they told me to come in on a specific day because they would have a tech in for the repair. It was a repair that would take 30 min. Perfect! I drove 1 hour into town with my seven month old baby in tow only to be told that the customer service representative "Halvsa?" was mistaken and that the tech wasn't in that day (no apology). Ok fine. She said they could have my repair completed by noon the next day. I asked for her assurance as coming back the next day meant another hour long drive with a baby. She assured me the repair will be completed by that time. So the next day I arrived on time and naturally the repair wasn't done. According to her they lost the part and now needed to order in a new one. And instead of apologizing and trying to problem solve or make it up to me or any of the normal customer service things she instead kept repeating over and over again "it's not my fault, you have to understand" and blames it on her manager who is on vacation. I honestly found the entire interaction completely unprofessional and childish. So if this company wants to endorse this kind of behaviour that's their prerogative but I will be taking my business elsewhere.

I experienced courteous and excellent service at M-Tech. They gave me a choice of options and…read moreexplained everything clearly. I am very satisfied with a Samsung Galaxy refurbished (older model) cell phone that I purchased there recently.

Worst Apple experience of my life! Horrendous service, worst, I have ever encountered in my entire…read morelife. I am a devoted Apple person- was shocked. Was helping an elderly friend try to sort out her iPad login issues and after talking to online four times plus having a really nice young man by the name of Josh try to help us at Genius Bar on August 8, we had to come back on August 9. A young pretty girl, long dark hair came to help us and it was immediately clear that she was absolutely not interested in providing us with any support; unbelievably, after 30 min or so, she told her she had to go on break and we could just call Apple support if we need help. I could not believe it. Supervisors & management of Apple - is this the kind of employee you have working for you? She literally walked away. (We went back online & Apple support was eventually able to assist).

Went to store to purchase new IPad Dardanelle waited on me &…read morehelped me to choose IPad most suited to my needs. He helped me to set it up & transfer my data from old IPad. when he had to leave to go on his break Arsh took over helping me complete transfer. Both were patient, knowledgeable, courteous & helpful. A very positive experience.

These Guys replied super quickly to my emails. Fixed my laptop while I waited. They were very…read moreknowledgeable and professional. Would 100% use they again.

Top notch service today. Got my iPhone charging port unclogged on the spot and no charge! So…read moreimpressed. Definitely will take any tech problems here in the future. Hidden in behind an Auto Parts store on the corner of Brant and Plains Road.