Terrible management and customer service. The place used to be okay until management/ownership was…read moreturned over to 5 Star Property, which I believe operates out of Kirkland, WA.
Upon the change over of management, they issued a notice stating the managers/owners/whoever would be doing a walk through/meet and greet, and if the tenants weren't available they would be fined some absurd amount. This normally wouldn't be a problem with me, but this was in the middle of the work week(Wednesday), with no indication when they would knock on my door. I stayed home all day, and they didn't commit to their word.
Additionally, they changed their accepted form of payments, and you either had to get a cashiers check to pay rent, or pay online with a $2.20 convenience fee. They no longer accepted personal checks. We had been behind a pay day, and had given them a post dated check on the 1st, saying that we would need a few days before the paycheck would come through electronically. They had cashed the check as indicated on the post date, then issued a late fee shortly after. It was poor planning on our part, but even after living here for 4 years paying rent, they were not hesitant to milk the opportunity of a late fee. Expect no sympathy.
In addition to the convenience fee online, there have been 2 occasions where the rent was paid on time, with a confirmation invoice/receipt dating the 1st, and 8 days later they had posted a 3 days to vacate notice/or pay rent by the 10th with a $100 late fee.
I've had several problems within my unit, and have requested many times for these issues to be fixed by maintenance, however they came to look at the discrepancies 2 months ago, and I haven't heard from them since. Under the old management, when I had a problem with my back door glass being broken, it was replaced almost immediately.
Lastly, a bulletin was posted above the units mailbox indicated the laundry room had been taken over by lice. It was posted by a fellow tenant, and not removed for a few days. The management hadn't even taken the time to inform the tenants that there was a situation, or whether or not the laundry room was safe to use again.
I don't have a problem with any of the other tenants or location. My only complaint is that everything must be done at the convenience of 5 Star Properties , and their customer service/relations leave one to be desired. They are simply here to collect your checks, they have made that point clear. Don't expect much more.