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    The Smart Fit Method

    5.0 (2 reviews)
    Open • 6:00 am - 7:00 pm

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    1 year ago

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    3 years ago

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    Bay Club Carmel Valley - Outdoor pool and tennis courts

    Bay Club Carmel Valley

    3.7(314 reviews)
    3.5 mi•Carmel Valley

    I came with two guests who had previously been on my membership, and I am the primary member. Even…read moreso, we were required to drive all the way home to get their IDs. I'm not sure why their membership history couldn't be verified. Derek was not helpful, and the overall lack of customer service, combined with the dirty amenities, was extremely disappointing. The front desk staff always seems frazzled, and unfortunately, this experience has me seriously reconsidering whether I will renew my membership. As a member, I shouldn't feel like I'm being met with confrontation when simply trying to use the club.

    I've been a member of the Bay Club on and off for nearly 20 years, and unfortunately, I've never…read moreseen such a decline in customer service, particularly in the membership office. The entire reason for my recent inquiry was simply to add members to my account--something that should be straightforward. I've left two messages, and neither call was returned. Even after bringing up the fact that my calls have gone unanswered, there seems to be no response or indication that anyone really cares. Membership rates continue to go up, and at this price point, I would expect responsive customer service to be a pivotal part of the club experience. If a longtime member is trying to add people to an account and can't even get a return phone call, something is seriously missing. Even when visiting the membership office in person, the atmosphere feels completely different than it used to. The employees often seem disengaged, almost as though they don't want to be there. I've enjoyed the Bay Club for many years, which makes this decline even more disappointing. What happened to customer service? Come on, Bay Club--get your act together.

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    Bay Club Carmel Valley
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    Planet Fitness

    Planet Fitness

    3.7(24 reviews)
    4.6 mi•Rancho Penasquitos

    I've been a Member of another gym in the past, however this…read moreis my 1st time with Planet fitness. I had initially joined when they were running special last year for the grand opening, I ended up canceling because it took forever for the Black Mntn location to open. I finally decided to give it another try. Signed up a few months ago. First visits were good staff were nice. I got a tour my 1st visit and I wish i remembered his name but it was his 1st week there. He was great and explained how everything works. I wish they had trainers at this location. I heard trainers are only available for the Location on University. Not all the equipment have bar codes for you to see how to use it on the APP. I stuck to what I knew and tried a few new ones. It took a couple of times for me to figure out when it's not so crowded. The APP does show crowd meter but it's not always accurate in my opinion. What they could improve on. Do away with the free teen program during the summer. Nothing against teens but to me it made the place even more crowded. I also noticed most of the teens were not following gym etiquette by wiping the machines down when they were done. I also saw quite a few of them just sitting at the machines on their phones. Overall I like the gym and the Black Card membership is ok. Quite a few times the Black card membership perks like the hydro massage were closed. I wish the were 24/7. But I think the membership price is fair for what you get.

    I have a black card membership, so I've been to almost all of the PF locations in SD and SD county…read more I am over in this area a little bit here and there. I have tried this gym a couple of times. It's brand new. Staff isn't really very professional acting. I mean it's a gym, but they could make any amount of effort and they really don't. My persisting issue here is that they have little or no hot water! I even called them before I came today to see if they repaired whatever issues a brand new gym can have, to not have hot water. The guy straight up lied to me and told me it was fixed, and joke's on me, there's no hot water. Fool me once... Their Google and Yelp reviews make multiple complaints about the lack of hot water. They know about it and they definitely aren't going to fix it. Fellow black card members, bypass this location altogether. You can thank me later.

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    Planet Fitness
    Planet Fitness
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    LA Fitness

    LA Fitness

    3.0(485 reviews)
    5.3 mi

    My family recently joined LA Fitness and we've had such a positive experience so far. The location…read moreis fantastic, right across from 4S Commons Town Center, so it's super convenient to grab groceries, coffee or tea before or after a workout. It makes fitting the gym into my routine so much easier. From the beginning, the staff has been friendly, welcoming and helpful. Brandon especially made the whole process easy by taking the time to explain the membership options clearly and answer all of our questions. We really appreciated how patient and knowledgeable he was. I've already tried the yoga and aqua fitness classes and loved both of them. The atmosphere is really positive and motivating. The only challenge is that the gym can get pretty busy at certain times, so some of the equipment is often occupied. I'm still figuring out the best times to come in for a smoother workout experience. Very excited to try the newly opened Glute Room next, and maybe Pilates too. Really looking forward to continuing my fitness journey here!

    I had been lifting here for 4 years 3-4 times a week and it's sad to see how far it's fallen. The…read morefront desk staff and the gentleman at the smoothie/snack area are very nice but that's about it 1. NO a/c or proper ventilation; recently it has been borderline dangerous to even attempt a full workout here with how hot and musty it is. The building genuinely stinks and it's extremely hot with stagnant air that will make you feel sick 2. No new machines/ outdated machines/ machines taking ages to fix; the fact that they have 4 rooms (2 which were freshly remodeled) for things like zoomba, treadmills, Pilates and glutes with an upper floor solely for treadmills is outrageous considering their weight lifting machines are constantly breaking and taking weeks to fix. 3. No parking due to how many people will come at one time to partake in the Pilates, zoomba, glute, and treadmill class 4. Over priced with no amenities. The pool is nasty, locker rooms are gross, sauna is full of creepy old dudes. 5. Horrible hours of operation on weekends. All of these would not be a problem if they didn't charge 40 dollars or more for passes. Not to mention the lack of cleanliness from other gym goers who don't wipe down machines or use two at once and waste other people's time. Still a decent gym with good people but not worth it compared to things like the new gym that opened in RB that's open 24/7.

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    LA Fitness
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    The Smart Fit Method - gyms - Updated September 2026

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