I came with two guests who had previously been on my membership, and I am the primary member. Even…read moreso, we were required to drive all the way home to get their IDs. I'm not sure why their membership history couldn't be verified. Derek was not helpful, and the overall lack of customer service, combined with the dirty amenities, was extremely disappointing. The front desk staff always seems frazzled, and unfortunately, this experience has me seriously reconsidering whether I will renew my membership. As a member, I shouldn't feel like I'm being met with confrontation when simply trying to use the club.

I've been a member of the Bay Club on and off for nearly 20 years, and unfortunately, I've never…read moreseen such a decline in customer service, particularly in the membership office. The entire reason for my recent inquiry was simply to add members to my account--something that should be straightforward. I've left two messages, and neither call was returned. Even after bringing up the fact that my calls have gone unanswered, there seems to be no response or indication that anyone really cares. Membership rates continue to go up, and at this price point, I would expect responsive customer service to be a pivotal part of the club experience. If a longtime member is trying to add people to an account and can't even get a return phone call, something is seriously missing. Even when visiting the membership office in person, the atmosphere feels completely different than it used to. The employees often seem disengaged, almost as though they don't want to be there. I've enjoyed the Bay Club for many years, which makes this decline even more disappointing. What happened to customer service? Come on, Bay Club--get your act together.

Took their evening sculpt class. It's a nice class with a light hand weights and ankle weights…read more Completely doable for those who are coming out from PT or had a baby. I think if you workout a lot, this class may be more of a rest day. The instructor was really fit but I wish she did more of the class with us because the moves are a little awkward sometimes, but again doable. What I did like about the class was its emphasis on balance. That is huge because as someone who hikes and plays sports, I'm always trying to find things to improve my balance so I don't fall. I did like this class for that. Glad I gave it a try! And I will add it into my routine.

I really enjoyed the instructors and the studio environment, but the way "no-show" fees are applied…read moreis not reasonable. I was charged multiple $20 "no-show" fees despite being physically present at the studio--just a few minutes late and not allowed into class. I stayed to try to attend the next class immediately after, so calling that a "no-show" does not accurately reflect the situation. A late arrival that is denied entry is not the same as not showing up at all, yet it is treated the same for billing purposes. That approach feels overly rigid and not customer-focused. Although the charges were eventually refunded after escalation, the process to resolve it was unnecessarily difficult. The instructors and front desk team were consistently positive and professional, which makes it even more disappointing that this issue appeared to be handled at the franchise owner/management level. The instructors are great, but the way this policy is enforced can be misleading and significantly detracts from the overall experience. 29 Apr 2026 Thank you for the response. To clarify, I did reach out directly to Nicole multiple times, as well as to the studio, to resolve this before posting. Despite that, the same "no-show" charges continued to be applied, including an additional charge after I updated my payment method, which directly contradicted the agreed plan. I was physically present at the studio each time, just a few minutes late, and stayed to attend the next class immediately after. Classifying that as a "no-show" more than once and continuing to apply charges after the issue was raised, was the main concern. The charges were only refunded after I escalated the matter beyond the studio level. In addition, the refund was processed to a card that was no longer active without any communication with me, which required me to follow up with my bank to resolve. I appreciate that the refunds were ultimately processed, but the overall handling of this situation required far more effort than it should have. Going forward, I hope the studio applies the "no-show" policy in a way that more accurately reflects actual attendance, so members who are present are not treated the same as those who do not show up at all.

Haley is my trainer and as tempting as it is to gatekeep her, I want you to come meet her. This gym…read moreis so nice. It's clean, the music is fantastic and the vibe is serious but not intimidating. Back to Haley. I've always been a runner and did yoga but I was intimidated by the gym. Haley comes from a holistic background. Her approach to training is about growth, but never force. I feel supported but not shamed. We've focused on stability and flexibility, which means my workouts look like nothing but are actually just slow and INTENSE.

Very disappointed with my experience with Crunch and the lack of communication, transparency, and…read morecustomer service. I was one of their first members nearly 9 years ago, back when memberships were $19.99. After moving to Del Sur, I canceled my membership and recently decided to rejoin. Since the gym has been under new management for the past couple of years, I paid the initial rejoining fee and was paying $89.99/month for Peak Plus. I was willing to give Crunch another chance and expected a better experience. In July, I decided to downgrade to the $59.99 plan. I was told there was a $10 downgrade fee, but I was never informed about the 10-day billing policy. I was charged $89.99 for August and then $59.99 for September. I haven't used the gym in 5 weeks because I've been out of town. I tried calling to address the situation, but was told I needed to come into the gym in person. So I came in specifically to speak with a manager, only to find that the manager wasn't there. I asked the front desk if anything could be done since I hadn't used the gym, but was told there would be no prorated adjustment. At that point, I decided to cancel. I'm now in the middle of September and was told that I still have to pay for the entire month of October, with my membership ending October 31. So here I am, having not used the gym in 5 weeks, with another 6 weeks to ride this out. What makes this even more disappointing is that four other members of my family pay $89.99 a month here, and I have many friends, colleagues, and neighbors who are also members. These are people who should be informed about my experience because they deserve to understand the billing, freezing, downgrade, and cancellation policies before making decisions about their memberships. I wouldn't mind paying more for a gym if the customer service and policies reflected that value. I'm willing to pay for good service, communication, and being treated like a valued member. But when every option seems to come with another fee, restriction, or complicated policy, it starts to feel like a no-win situation for the customer. After nearly 9 years as a member, I expected much better communication and professionalism. My frustration isn't simply about the money. It's about the lack of transparency, the complicated cancellation process, and feeling like no one actually cared enough to help find a reasonable solution. And honestly, how are you supposed to "ride out" another six weeks and walk into a gym with a good attitude when you're already frustrated by the experience and feel a lack of compassion from the people you're dealing with? I'll be finding a gym that is more transparent, communicates clearly, and actually makes its members feel valued. Definitely ask questions about billing, downgrade policies, freezing policies, fees, and cancellation BEFORE joining Crunch. Read the FINE PRINT. Don't assume the process will be simple.

I have stayed with F45 del mar for more than two years. The best part s that No two days are the…read moreSAME -- no chance to get bored. Also I love that I can show up stress-free, with zero thinking -- just follow instructions. My brain gets a break while my body does the work. Also the coaches and peers are friendly and encouraging.

Been coming here for 7 years now and it's my favorite workout bc I never get bored with the ever…read morechanging class formats. I love the mixture of high intensity days, strength days and combo days so it's the type of workout you can do every day without getting too sore. I love the friendly atmosphere and community events they always host so you get to know the other members. Everyone is so friendly!

Did a consultation with Liv last week. He's a great trainer-very knowledgable and personable…read more Totally professional and straight forward.

I had never lifted or dialed in my nutrition until I worked with Liv at Anchor. I was always…read morenervous to hurt myself or to look foolish. My body has changed for the better and I have much more confidence at the gym.

I love Bodyrok and have visited several of their locations, from Laguna Beach and Encinitas to…read moreCarlsbad. I usually feel great after a workout at their studios, but unfortunately, that wasn't my experience at this location. I was left a bit confused because most locations are led by experienced instructors. Maybe our instructor was new, and since it was my first time here, I'm open to giving it another shot with a different instructor. She wasn't great at leading the class. It was hard to hear her, and she sounded very muffled. For most of the class, no one seemed to know what her instructions were, and it was pretty apparent. I'll come back and see how it goes again.

Visiting San Diego and wanted to do a workout class. $40 for a drop in class, also available on…read moreClassPass if you are more flexible with timing. Love the instructor! I taken over 70 classes in NorCal and Carla is a great instructor. Facility is in One Paseo, so parking is pretty easy and the plaza is nice. The studio itself is a bit outdated. Reformers are not pre assigned. Class schedule does not focus on what muscles groups will be targeted. My reformer didn't have foam on their handles so it kept scratching against my rings. The bathroom lock has been broken? The girl who walked in on me, mentioned it's not new... and that's why she proceeded so slowly.

How I haven't written a review for High Voltage Fitness yet, I have no idea!…read more Since I live at Torrey Gardens, I get full access to the facility here, along with the classes that are scheduled. Unfortunately, I have not attended any of their classes, but I have made use of pretty much every piece of equipment they will allow me to have. I say this because the trainers here have a closet full of goodies that they use for their clients. What they do have out is already pretty outstanding, especially because it's part of Torrey Gardens. Key fob needed to get in, open 24 hours. Equipment uses air pressure for resistance. This is totally new to me, but I have used it and have found very positive results. There's no barbell or a bar to hang from to do pull ups from, but there's plenty of workarounds. The dumbbells are easily the best thing about this place, as they go real heavy (up to 100lbs!). Their cable machines are good, and they have a great assortment of leg machines. They have good kettlebells, good cardio machines to include one rower and hand crankers. They also have two foam rollers, which are essential! The trainers are always busy with their clients, and they know what they are doing! If you live here, you need to utilize what you are paying for included into your rent! I will definitely continue to workout here as long as I'm living in Torrey Gardens!

I really love this gym. Of course it's convenient cause I live here. The equipment is nice and…read morealways works. Way better then most gyms I have been too! They have showers if you are in a hurry in need to be somewhere they are clean! The only complaint I have is the wipes for the equipment are always out... oh and there are quite a few guys here who don't like to wear deodorant so when that happens it's hard to stay cause the smell is rough. One of the things I like about the cardio equipment here is it is timed for 30 minutes so usually people are not on it for an hour. It really frees it up for other people to use so your not waiting. One of the best apartment gyms for sure. I have not tried the personal trainers but they do offer them. They also have classes like yoga if your interested.

This was my first class with Revel, and I left with mixed feelings. It is definitely not a workout…read morefor everyone--personally, it felt like Orange theory studio but "on steroids". I understand the vibe they are going for with the dark studio, pulsating lights, and loud, heavy bass, but I didn't find it to be a great workout experience. While the instructor had great energy, he had to shout to be heard over the music, and there were absolutely no form corrections. It felt very much like do as you please. The workout included a lot of treadmill cardio, which isn't my preference. Ultimately, the intense visual and auditory stimulation was just too overwhelming for a workout session. It's a specific style that the studio is going for but it's just not my cup of tea.

Everything huuuuurrrrttttssss. Yes, in a good way. Revel is a hard workout which incorporates the…read moretreadmill along with hand weights. No two classes seem the same and they mix the workouts up quite well. They have periodic sales on packs or memberships. Completely worth it along with getting a smoothie!!

I've been working with Kevin the last few months now and I cannot recommend him enough. He takes…read morethe time to personalize your workout based on your overall goals and is highly knowledgeable about muscle growth and how to achieve optimal results. I've seen amazing progress the last few weeks and very happy with the service.

From the owner: Welcome to Iron Rhino Fitness! I'm Kevin Lee, a weight loss and body transformation specialist, and…read morefeatured expert in Men's Journal. At Iron Rhino Fitness, my mission is to help you achieve your fitness goals through customized programs designed for strength, fat loss, muscle building, and body recomposition. I believe that every individual has the potential to transform their body and improve their health. My tailored approach ensures that you receive a personalized plan that fits your unique needs and lifestyle. Whether you're looking to shed those extra pounds, build lean muscle, or completely transform your physique, I have the expertise and dedication to guide you every step of the way. With years of experience and a proven track record of success, I've helped countless clients achieve their fitness goals. My partnership with Men's Journal highlights my commitment to excellence and my ability to deliver outstanding results. At Iron Rhino Fitness, I focus on sustainable practices and long-term success, ensuring that you not only reach but exceed your fitness goals. Join me at Iron Rhino Fitness and embark on your journey to a healthier, stronger, and more confident you. Let my expert guidance and personalized training programs be the catalyst for your incredible transformation. Together, we can achieve greatness. We Offer 1-1 Coaching, Semi-Private Training, and Online Training

I was a Club Pilates member for a long time & loved the classes. However, no one EVER answers the…read morephone, classes always seem to be fully booked and/or unavailable, and every time you want to book with a new location, you need to log into the app u see that specific location, meaning you need several profiles just for this one company. Way too much hassle.

Hailey Sarrett's class here was phenomenal. Her class had such a good flow and rhythm to it. Great…read morecues.