Hey, I had a great experience at mattress firm! Alex was super helpful, clear, honest, calm!! You…read morecan not find a better place to shop for your mattress:-)

Really appreciated the service provided by sleep agent Roz. She allowed us to move at our own pace,…read morekept me and my husband on budget while being honest about was or was not worth paying more for in our price range. We both walked out pleased with our selection (win for her as we initially had different preferences!). Also thanks to the manager Alex for being kind and sharing his knowledge with us as well.

The professionalism of Exceptional is beyond exception . I bought two bedroom set and dining room…read morefrom them starting Twenty Thirteen and am totally satisfied with items delivery and service not to mention sales guy . Thank you wish I could see your showroom online

The best experience I've ever had when dealing with someone in the furniture business. Always…read moreready to answer questions and help us with prices and delivery of furniture. Will only use you guys from now on! AAA+++ Thanks a million

Highly recommended good value on furniture and the service from the sales representatives are…read moreamazing !!

What an absolute POS company they don't pay their sales people. That's why they're badgering you…read morefor payment plans and loans with high interest rates and every other thing as soon as you walk through the door, the quality of their furniture is absolute garbage and after badgering you to get Bob's payment plan/goof proof they never honor the goof proof it's a scam go to a better place.

They have no showroom. Limited selection and it's like a warehouse where you just pick up a generic…read moremattress. I didn't even see various types of mattresses to pick from.

This is my first Yelp Review - I never take time to review companies yet this company deserves all…read morethe praise. Being a New Yorker it's important to always expect the worse. Every time I contact a company I expect them to show up hours or sometimes even days after they planned - I expect rude service or I expect a massive language barrier. NY Mattress Outlet was more reliable than a long term boyfriend. Not only are their prices WAY better than IKEA, the second I put my order down, I called them and they gave me a delivery time frame of 4-7pm. At exactly 3pm they contacted me to say they were on their way and they arrived precisely at 4pm. I was greeted by two very friendly gentlemen who had the mattress in my 3rd floor apartment in less than 15 minutes. I literally thought I was dreaming. If you get a mattress don't you dare waste your precious time anywhere else - this company is the greatest!

The Sleep Loft ended up being the right decision and was by far the best experience I have had…read morepurchasing a bed. The credit goes to Jerome who helped us pick the perfect bed that was affordable and was also set up within days (impressive considering there was a snowstorm the weekend of our delivery) with the white glove service; all included in the final price. Jerome took the time to listen to our issues with our previous bed and gave us the chance to try just about every bed they had in the showroom. I am pleasantly surprised with our new bed and so far am getting better sleep than I have in years. A sincere thank you from us and we highly recommend The Sleep Loft!

It takes a lot for me to leave a review, but this store has truly pushed me beyond my tipping…read morepoint. Upon purchasing our mattress, we were told by the salesman Jerome, that their mattresses are typically delivered within 1-2 days. (I have since read other reviews with this same issue so realize he was lying to me from the start). As of this time, it has been three weeks, countless hours of calling and waiting on long holds, nearly a dozen emails... and still, no mattress. Not even a scheduled date for delivery. Will I ever receive it? Who knows. I have a herniated disc, and was advised by my doctor to get a firm bed as soon as possible. Had I been told the honest truth that it would be likely over a month (longer?) before receiving the mattress, I would have gone elsewhere. This review is now an act of desperation in the hopes that it will motivate them to stop giving me the run around and actually deliver my purchased mattress. Go elsewhere if you can.

agnes and jon were great! very knowledgeable and excellent customer service. smooth delivery from…read morestart to finish. they have a elegant selection of couches, and we love ours.

Stop! If you're looking for furniture, you've got to read this one... Do you need a sofa and you…read morehave no idea where to begin? Are you apprehensive because product photos never live up to expectations? Have you ever ordered furniture with promised 3 month delivery time but it really took 6 months? Sure, you can pick up cheap crap at IKEA on the fly but you're an adult now and you deserve quality. Welcome to Brooklyn City Furniture. We live in era where big box store chains and the likes of Amazon and Wayfair are putting independents out of business. Brooklyn City Furniture is bravely putting up a fight against this commercial crass. They are a throwback, a typical small footprint store jam packed with a well curated and eclectic mix of furniture and accessories. Still, you ask, "How are they better?" The owner of Brooklyn City Furniture is John, a casual guy who can be formal if required but hits his stride with laughter and ease, and he has a discerning eye too. He knows great art and he knows great furniture. John sources his inventory from stellar furniture makers such a Gus Modern and Foundry. Where in NYC can you go to a furniture store and the owner is there to help you? Find something you like and John might be able to sell it to you with ssshhh... our secret, a 15% discount. John isn't looking to rip you off. He sells great furniture at a great price. Wow, what a concept. Oh, it gets better. John's partner in crime, Agnes, knows all. She will help you with fabrics, pricing, and logistics. Ask John a question and Agnes hears every word. She'll even crack the whip when needed. It's a hoot to behold and worth the price of admission. Never has buying furniture been so much fun. At Brooklyn City Furniture it's John and Agnes. That's it. They are a perfect duo. One thing's for sure, you won't get this level of service at Crate & Barrel. Then came delivery day, of the beautiful Gus Modern Wallace 84" top-grain leather sofa. John and his very kind helper, Michael, showed up on the day and time they said they would. Since when does the store owner personally hand deliver their own goods? There was constant communication between John and I and he arrived in a gorgeous delivery truck... yes, it really is gorgeous. The sofa was triple bubble wrapped and taped. I was gobsmacked. My worries about the sofa being dropped on concrete or the leather being scraped on a wall, vanished. John and Michael wheeled the sofa up to my apartment, centered it along my living room wall, removed the bubble wrap and, voilà, my boring white living room turned into Versailles. I enjoyed John and Michael so much. Afterwards, we had a nice visit complete with the requisite selfies. Never was buying a piece of furniture this easy and painless. I've got a quality sofa at a great price and I made friends along the way. Stay tuned guys, I'm bringing you donuts this week so we can keep the party going. Five stars? Chh. I give Brooklyn City Furniture all the stars in the Milky Way. Thank you... oh, and the cat thanks you too!

Simone Pryce at the Nostrand Avenue (Junction) location in Brooklyn is the best!! She is very…read moreprofessional and is the perfect example of what GREAT customer care is! Without her assistance with a warranty issue I was having, I do not think I would have a resolution. She not only called me when I sent a complaint but she went the extra mile to follow up with an email.

From the owner: Everyone in our store is committed to making sure you get your best sleep, every night. How do we…read moredo it? Our Sleep Experts® train more than 200 hours to put together a complete solution just for you: mattresses, bedding and all the essentials. Plus, you'll shop confidently with our Love Your Mattress Guarantee®. That means you'll get a low price on America's best brands, including Sealy®, Tempur-Pedic®, Sleepy's, Serta® and more. You'll also get your new bed delivered your way and with a 120 Night Sleep Trial® to make sure the bed you chose is the perfect one for you.

Shane O. is an incredible salesman. I heard from several friends how pleased they were with their…read moreKeetsa mattress, so I walked into the store to check it out. Shane was very helpful with all of my questions and went out of his way to explain various product-issues of the Keetsa mattresses. He convinced me in no time to buy a mattress. I received it within a week, and the delivery team set it up quickly and took the old mattress away. For the first time in years, I slept through the night: no backpain and no night-sweats/mattress hot spots anymore.

We've had a Keetsa for eight years, and it is now an indented, painful mess. Forget their eco…read morefriendly process: this is another mattress that will be going to the landfill well before its time. To make it even worse, Keetsa refuses to honor our warranty, and likely had no intention of ever doing so (read the clauses in their warranty to find all the ways they will weasel out of doing so) Some key facts to counter Keetsa's sales lies: - The mattresses are still made of petroleum product in China. They're just made from 12% castor oil - The 12 year warranty would be the best in the business IF they had any intention of honoring it - The mattresses are only considered defective if they have up to a 1.5" indentation. 1.4" is plenty to make them very uncomfortable and unhealthy Google "Keetsa Mattress" if you want all of the details of our experience. I own keetsa-mattress (dot) com among others, as I informed Keetsa I'd be telling this story far & wide. UPDATE: I'd like to add here that Josh at the NYC store is actually very nice and was quite helpful and kind in email. It's not his fault that this product is really terrible and the warranty is a lie.