Stayed here recently while in town for the weekend, and then for a week while having some remodel…read morework at the house done a few weeks ago. This hotel is located in the heart of downtown inside the original RJR building. The front desk staff are all professional, friendly and kind, each encounter with desk staff was exceptional. Valet parking is the only real option, unless you want to drive around looking for a limited parking spot. All of the valet team are professional, courteous and timely each went above and beyond for us. Very comfortable accommodations. We stayed in a king room the first time for a weekend and a king suite for the weeks stay. Both are comfortable, the suite's size and separate seating area definitely make it worth the difference if your stay is extended. King bed, very comfortable, quality linens, very quiet soundproofing with high ceilings and heavy drapery with modern minimalist wall decor. The bathrooms in both are nice the suite, another level of comfort. Walk in large shower with a vessel tub within the shower enclosure. This hotel is one of the higher end in town, it trys to hit those marks. Better than most. 4 Stars rounded up a full star for the steller staff here from the front desk, to valet team, housekeeping and room service everyone makes your stay here better. 01150

A very high price point that does not live up to its reputation…read more We noticed multiple design feature that were simply awkward and not up to its purported level. Like the shower door positioned so you could not turn the shower on without getting soaked: a cold surprise every morning. It also seemed like profits are prioritized over good service. For example, there is nowhere you can get the usual incidentals of eating and drinking, but instead are channeled to the restaurant. But in the restaurant, as elsewhere, you discover the typical profit milking that all places have, but substandard service, as if they cut costs in personnel to increase their profit margin. Want caffeine in the morning? You need to go to the restaurant, with the time it takes, inflated prices, and substandard service, or venture out into a downtown area that is decidedly dicey. (The bus station is located only two blocks away and it is like every other bus station I've ever seen: don't go near it after dark and it's sketchy even in the morning.) It is clear the restaurant staff have had no training. During flu season, the server will deliver your water carafe with their hand around the lip where you will pour the water. Ditto with silverware: watching hand gripping the surface that will touch my food. Also, I ordered a two-egg omelet and a bowl of berries, listed as $6 each on the a la carte menu: $12. I was served and charged for the full 3-egg omelet plate (plus greens and potatoes) and a bowl of berries, at $17 and $6: $23. The first day I thought it was a simple mistake but it happened the next day. Just price gouging through markups. We were in town for a death in the family and coincided with a major local conference. So we were half at the Kimpton and half at the nearby Hampton, with its generic breakfast and architecture. But you know what? Both my wife and I agreed that Hampton would have been an easier and better stay. We just rolled downstairs for some caffeine and fuel to start the day. Things worked better, we didn't have the long wait and risk of getting ill, and nobody was trying to upsell us: overtly or covertly. Easy choice. Oh, and I stayed in a Kimpton a couple years back, in Cambridge, MA. MUCH better. There's something wrong here. Or maybe Private Equity bought the company and they are doing what private equity does to everything: platform decay because of squeezing profits for shareholders. That's my hypothesis. I'm sticking with it. And maybe it did serve as a template for the Empire State Building and maybe it did not. Who cares? It's overly dark inside and we can't see things. AND, to top it all off, we were awakened before 6:30 one morning by a fire alarm. We all piled out in the pre-dawn cold. So another dubious first: first hotel where I've ever experienced a fire alarm.

Queue the music! We were invited to the Graylyn Estate to witness the union of two extraordinary…read moreyoung adults. Chosen family- John has been family to the brides side since before she was born. We arrived at 3pm on a cool, fall Saturday in November. The grounds beg to be explored, the history of the house has secrets in her stairwells and rooms. The architecture breathtaking. We waited by the koi pond until it was time to take our seats in the lower garden for the ceremony. Cocktail hour was outside as well and the temperature was dropping. We couldn't wait to get inside for dinner. Well- it wasn't much warmer indoors. The dining area was split between two rooms, one of which was a sun room- all glass doors around the room. The interior room had a giant fireplace blazing in the center. We sat in the outer room- my shawl stayed on throughout dinner. I wore fleece leggings under my gown because I am always cold, but even that wasn't enough. The staff! They wowed me- from escorting guest to the powder rooms (clear on the other side of the house), to the bartenders making drinks the whole night, to the servers working our side of the dining room. Every member of the staff was beyond helpful and friendly. Amanda and Katherine worked the bar & were fantastic! And the servers I encountered all hustled while helping the guests- Christian, Dylan & Kelton were on our dining room team. Special shout out to all of them, they made a great impression. Food- fresh salad and warm dinner rolls were set down first. Wine glasses filled & water glass too. John and I both opted for steak as our main- cooked perfectly and I know that's not easy when catering an event. The whipped potatoes and green beans perfection. The table were set beautifully. The dance floor was in the pool room, the put the floor down right over it! Which was comical because of the bounce in the floors once the dancing began. Being cold the whole time, I couldn't wait for the dj to turn it up. They had the doors open for the dance floor room leading out to the lower gardens where the nuptials were earlier. At this point the sun had set and all of the guest were cold. That was my only complaint- we needed heat for cocktail hour and definitely heat for dinner. Once the dancing began, I warmed up quickly & even had to take 10 outside, without my shawl, to cool down! The festivities were to go on till 10:30pm, but some of us more seasoned guests departed before that. I really hope to come back and explore the estate in the future.

The most beautiful hotel of North Carolina! Definitely worth a trip out to Winston-Salem to pay the…read moreGraylyn Estate a visit.

We had such a pleasant experience during our stay at this Embassy Suites. We were in town for a…read morewedding and booked based on the recommendation for the bride and groom. This hotel is situated right in the heart of downtown Winston-Salem and is close to a bunch of restaurants. There is a parking deck right beside the hotel but it is city parking, so it is $20 - $25 a day. Plenty of parking though so very convenient. We were able to easily check in - even getting in a little early, and we had a nice spacious room with a delightful view of downtown. The hotel is a little older but it is very clean and all amenities worked as expected. The price was also incredibly affordable. I would recommend staying here if you are in the area. In fact, I will be back in the area in the next week so I booked here again because I liked it so much.

From when I called to book, to when we left, we had a good experience. I was glad we stayed here…read moreagain. (We stayed last year and it was good because it snowed the weekend we were there and the tunnel directly to the conference center is great!) The breakfast they have in the morning is great. My girls and I love the waffles and I like the omelettes that are made to order. If you're in Winston-Salem and need to stay downtown, this is the best place!

The hotel staff were so great! We needed some first aid supplies for a cut and they ran to provide…read morethem for us multiple times and made sure we had everything we needed!

Stayed here over the weekend and enjoyed my stay. It cost $22 a day to park here but once you park…read moreyou don't need to leave for anything! It's close to everything and you can just walk. Breakfast is free and they have a variety of foods to choose from. The bed was a comfortable. I slept like a baby!

This hotel is absolutely beautiful. The staff was so friendly and helpful!…read more They had some amenities that your standard chain hotels do not offer much anymore- a two hour cheese and wine "happy hour" in the lounge, milk and cookies for an hour each evening and the hot breakfast the next morning was great! The room we stayed in was so nice. We only wished the lounge was open during the entire evening so we could have come back after dinner to enjoy the space and a couple drinks. I will definitely stay here again when in the area.

What a hidden gem on so many levels. Apart from its historic significance, everything exudes charm…read morewith a rustic colonial vibe of red brick and exposed wooden beams. The staff was remarkably attentive, treating us as if we were guests in their own home. Our happy hour host "Matt" was engaging, fun and personable. Everyone there for the complimentary wine and cheese really enjoyed the fun and camaraderie. We will definitely stay here again and an again whenever we visit the area.

My husband and I made a last minute reservation and they accommodated us so quickly. We chose to…read morevalet our vehicle which was an added perk. Joseph at the front desk treated us like royalty. The beds were clean and comfy. The view of winston was wonderful at night. We also had a drink at the bar before bed. And breakfast the following morning. We will definitely choose nothing but the Marriott from now on. This sold us.

From the owner: A Hotel and Convention Center complex conveniently locarted downtown Winston-Salem featuring the…read moreMarriott, Embassy Suites and Benton Convention Center. The complex has over 460 guest rooms and suites as well as over 170,000 square feet of meeting, banquet and exhibition space.

love it here, friendly front desk staff/management and easily one of the cleanest properties I've…read morebeen to!

Jannette is very nice. she keeps the dining area clean and hospitable. really appreciate her.read more

This is a nice, upscale hotel and I stayed for over a week after bad experiences at local hotels…read more I paid day by day which seemed to put them out a little. I stayed up all night and would sometimes have to wait many hours for something from housekeeping like linens or towels. They changed my room to one (128) where cigarette smoke blows into a lot. It smelled horrible, so they changed my room again. There is a washer and dryer on the first floor and they are convenient. Some of the staff is a little snooty, but they eventually get the job done. It was such a relief after the Ramada and Quality Inn that it seemed like a dream come true except for a few things. There were some issues with the phone. However, the maintenance man fixed it twice. He also unclogged the sink. I appreciated the front desk several times including when I left and they printed out my bill, took off a small charge and gave me a taxi's number. I joined the Hilton Honors rewards program and earned enough points to nearly pay for a night at the Hampton Inn in Wilkesboro, North Carolina one week later.

I recently stayed here and didn't have any problems until after I checked out. I was charged for a…read morepet fee because a housekeeper claimed they witnessed a big white dog leaving the apartment. After I told the front desk I didn't have a dog, they escalated it to management and was told I'll find out what the verdict is the following day. When I got no phone call I made an inquiry claim with customer service and was told I'll hear back within 3 days. The manager never contacted me until I decided to call the actual hotel and demand to speak with her, she made some B.S saying she emailed me but I never had an email. A few minutes after the phone call, she emails me back saying the cleaner is certain seeing a big white dog come out of your room on the date in question. I'm sorry I understand people may try to sneak pets in but if I fight the house cleaner's claim, I would expect them to investigate a little more and not back up a previous claim more. The front desk was telling me the cleaners have to document the proof but the manager said they don't have any photo evidence and they still won't give me a refund. I'll never stay here or any other doubletree again.

12/30/25 I reserved…read morea room at the Marriott Winston-Salem for one night through the Marriott app. My wife and I were on our way to Asheville for New Year's, and I thought this would be a good stop to explore the area before continuing the trip. We are Titanium Elite members, and I still had a few Suite Night (upgrade) rewards available. After booking, the app wouldn't allow me to apply the upgrade, so I emailed the hotel to ask if one could still be used. I also mentioned that we were celebrating my wife's birthday and our 15th anniversary. When we arrived, the front desk associate thanked us for being Titanium Elite and told us she had upgraded our room. She then wished my wife a happy birthday and mentioned she had received my email -- which was very much appreciated. The room was an excellent upgrade. It included a small kitchenette, a family room with a couch and large TV, and a dining table that could seat six people. The bedroom was spacious with another TV, and the bathroom was a nice size with a walk-in shower. Everything was very clean and well maintained. The only negatives were related to lighting. The family room could really use more lighting, as there was only one lamp behind the couch. During the day it's fine with natural light, but at night it felt dim. Also, there is no light switch between the bedroom and bathroom, so we had to leave the shower light on because the hallway to the bathroom is very dark. One nice bonus is an excellent Mexican restaurant located right outside the hotel's front entrance. The food was very good and made for a convenient dinner option. Overall, a great stay with a fantastic upgrade and attentive service. We would definitely stay here again. Also after returning from dinner we came up to our room and there was a wonderful cheese and meat board on the coffee table with a Happy Birthday card for my wife. Very generous

1- under renovation very dusty air 2- deep padded carpet in…read morenewly renovated halls, suitcases do not roll, they must be dragged 3- many of the few and very poorly placed electrical outlets in the room do not work 4- lights in bathroom of first newly renovated room did not work 5- ice machines are not available on all floors as they have been removed during renovations and not replaced 6- parking is an issue 7- customer service is not what I expect at a Marriott hotel Expect a very different experience and am pretty disappointed, and am considering moving to a different hotel! Melissa J

The house felt very comfortable and cozy. The hosts were amazing and a wealth of knowledge about…read morethe area. I really enjoyed my time there and would go back again.

Where to start As you walk in you are greeted with warm hospitality. Owners tell you the history of…read morebed and breakfast and was very interesting. Rooms were warm cozy. All amenities were available. So what I'm saying is it was a great time . Oh I can't forget about great breakfast owner made for us .