The entire process with Designs Blinds & Drapes from selecting the perfect draperies, with regard…read moreto appearance and materials that matched my vision, to installation was not only seamless, but also thoroughly pleasurable. Mike made a personal visit to my apartment initially to take measurements and he brought a variety of swatches that closely matched the initial request I made while at the store. I felt very heard because my request was not the most common (100% cotton velvet); yet, Mike clearly directly responded to the design guidance I gave to the shop and came fully prepared. Because I live in a rental apartment, I wanted to install draperies that would serve as a wise investment and be versatile even when I eventually move. Mike helped me to make specific, cogent choices along these lines that will serve me well in the longterm. Mike also sent a full catalog to me so that I could browse rod and finial options and replied promptly and with care to my various follow-up questions. When the order arrived, I received a call to schedule the installation. I appreciated the clear, proactive communication. Mike, Chris and Peter, a capable trio, arrived on time on the appointed morning and worked meticulously, precisely and with thorough zest and dedication to their craft. They planned ahead and spent a generous amount of time to ensure that the draperies were installed to the highest standard. I felt that they deeply respected my space, not hesitating to take off their shoes at the door. They came prepared with tarps on which they laid their tools to protect my rugs. They made sure I was happy with the work and even went to great lengths to steam each velvet pleat, resulting in an impressively polished and opulent appearance. Clearly, Mike (and DB&D) bring decades of experience and refinement on all levels of the business. This is a local business that deeply cares about and invests in its relationships with both its customers and other local businesses. The entire experience was luxurious and it's really the kind that can only derive from extensive pre-planning, comprehensive logistical coordination, and a developed intuition for emotional attunement - because making the customer feel comfortable and the entire process feel effortless is ultimately the acme of immeasurable value. If you are looking for a local, truly values-based, customer-oriented experience of the highest grade, Designs Blinds & Drapes is for you.

First time working with Designs in Blinds & Drapes. Excellent experience. Lisa was unbelievable…read moreand offered her design experience, but was open to what I thought. Dan the installer of my drapes and shade was on-time, very polite and a perfectionist to make sure my drapes hung correctly. I will refer to all my friends and will use Designs in Blinds & Drapes again.

This company was flexible and reasonable in timing, service and price. Quick simple work and…read moreadvice. Very happy.

Fantastic job restringing our Roman shades. Great service…read moreand value. They went above and beyond making the shades functional again.

Budget Blinds of Wellesley recently installed gorgeous custom shades in our new business, Pure…read moreBarre Brookline. The shades elevated the space to a truly sophisticated boutique level. We highly recommend Budget Blinds of Wellesley!

Excellent service throughout my experience with budget blinds of Wellesley They were reliable and…read moreprofessional very happy with the results and would highly recommend them

Roger and his assistant were prompt and professional and completed the installation of our many…read morelarge paintings, framed photos, and acrylic photos quickly and skillfully. Attached are just a few examples of Roger and his assistant's work. Many of our paintings and photos were extremely large and very heavy, and something we wanted a professional to take care of. I will be calling Roger again for another round of art and photo installation. Thanks Roger for your professionalism!

Really beautiful blinds. We chose a fabric/cloth material of a thicker 3 inch spacing. It looks…read morereally wonderful, when open it allows in ample light. When closed it is not blackout, but blocks just the right amount of light. The technology is fantastic allowing control with a remote, and wifi/bluetooth connectivity so that you can control with an app on your phone. You can store favorite settings with the blinds a certain height, or a certain degree of tilt on the shade so it moves to that location with one click. You can also set programs daily or weekly as a sort of "alarm" if you want to wake up to the light, or have it drawn shut when you're going to bed. Roger M. was wonderful to deal with. He is professional and highly skilled. On time, and quick with installation. He also goes over in detail every aspect of the system and gets it set up and ready to use before leaving. Highly recommend based on quality of product AND service by Roger.

Can't wait to visit them for help with our new living space! The showroom is bright and inviting…read more I need furniture, window coverings and closet fittings. I know that you will do a wonderful job!

A key to business success is setting customer expectations and having good customer communication…read more This business did neither. I called for information on Hunter Douglas shades and had a good talk with a woman here, after which we made an appointment for her and a technical person to come by the house a few days later to discuss details about how the mechanized shades work, and look at colors and fabrics.. About five minutes before the expected arrival that day I had a message saying "we" are running late but "we" expect to be there within 15 minutes. About 30 min later though, the doorbell rang and a man stood there. He did not introduce himself but his shirt was labeled "Hunter Douglas". I asked where the design person was with whom I had spoken and who had sent me that message. He didn't know. He came in and I asked if we should wait for her. He didn't know. No attempt to wear a mask or ask if I preferred he do so, and as he walked into the living room I saw he was wearing dirty tennis shoes as he walked on our Oriental carpet--no attempt on his part to remove or cover them. He was very terse (I could not tell if he was shy or upset about coming alone) but did the measuring. I asked what was going on, as I was expecting a designer to come with color books, fabric etc. He offered he had a color book in his car and could go get it, but I had expected to interact with a designer. He was in and out within five minutes. I called the shop, and another employee explained my contact was with a customer, and then, most oddly, proceded to explain to me what this other customer was asking about and was going to order. I stopped her as I wasn't interested at all in another person's order, said I had had a message that "we" were coming and who was this solo quiet man who turned up without ever giving his name even. I asked for my contact to call me back but was told they close at 2p and she would be leaving (heaven forbid they return a call past 2p apparently). I got the email address and sent off an email saying I found this all very unprofessional. I very well could understand running late with a client, but then why not call to say that and ask if we could re-schedule? But sending out this man alone, an employee who clearly was not at his best when speaking directly with customers and who didn't know what was going on even with his own workmate, was unacceptable. She had my email and phone number, but now five days later still no response. Very unprofessional and apparently don't like being called on it! The whole effect was very disorganized and unprofessional.

I've used Debsan for both wallpaper carpet and shades. They always do a fabulous job. selection is…read moregreat ! They discount the wallpaper. I've worked with Sandi many times and she is very knowledgeable and talented. they have my repeat business because I am so happy with them. recommending them to my daughter who just bought a condo.

Beautiful Flooring. Disapointig customer service experience…read more I recently purchased and installed LVP I purchased from DEBSAN in downtown Natick. The flooring is beautiful but I am disappointed in the way a few of the personal interactions went. 1. I always do my own measurements so I can estimate costs while shopping.. The installer Debsan sent came up with a number that was 70 square feet higher than mine. I had another installer give me a quote and his measurement matched mine almost exactly. If their installer was this careless doing a measurement, what type of job would he do? I went with the second installer. DEBSAM has a strict no refund policy. If I had not done my own measurement, I would have paid for an additional 4 cases of flooring plus extra install costs, since they charge by the sq.Ft. That would have been hundreds of dollars more. 2. The flooring arrived 3 weeks before the project was scheduled to start. When I went to pick it up, I Was told by Valleri that a threshold was missing, but it would be in soon. On the Monday morning of the install, I emailed Valleri to find out about the threshold. I let the installer know we were missing the threshold and he suggested we could use one of the other transition pieces. He showed me what it would look like, I liked it and went with his suggestion. Valleri finally got back to me at the end of the day on Tuesday, after the install was completed by-the-way, and told me the vendor had been waiting for "Clarification" and had not sent the piece. I told her the job was now completed and I no longer needed it and asked for a refund. From her response, it seems either the vendor or Valleri made an error which resulted in me not recieving the piece on time. Since an error was made, I asked for an exception to their no refund policy. Valleri's response, "Sorry. Too late." As of the writing of this review, which is 4 days past the completion of the project, I still do not have the piece they are insisting I pay for. The piece cost $45.00 plus shipping.and the total sale was about $4,200.00. Now that $45.00 is not going to break me, but it felt like a total lack of respect and caring about their customer. You do better price wise at a big box store or online, but I paid a little more because I thought a small business like theirs would go the extra mile for their customer if something came up. That is just about the only thing a small business has gong for it over the cheaer discount stores. I was wrong. You may not get personalized service at the big box stores, but the chain stores and online vendors all allow you to return unopened boxes and unused finishing pieces. The flooring for this project cost 4,200.00. I purchased flooring twice before from them. One project cost 1,800.00 and the other was around 3,000.00. I remember the days when being a loyal repeat customer meant something

We just welcomed our first child in May and had no idea what to do for a nursery. Josh was so…read morepatient with our ideas and really listened to what we needed and filled in a lot of blanks. We absolutely love our finished nursery and so does our baby boy. I would highly recommend Tyler and Sash and will be utilizing their skills again once we make more renovations.

I worked with Tyler and Sash to install custom plantation shutters in a few rooms of my home. The…read moreconsultation was so helpful to hone in on the best option, and the technician did a great job. I'm so happy with the outcome!!

Blinds to go did a great job. Omar was wonderful showing me samples measuring and explaining …read more Then Jeff comes ( about 3 weeks) he does the best work installing and taking away old ones. I would highly recommend this business. Judy Hanlon

I purchased over 15 vertical blinds less than 1 year ago. 2 months ago, 1 of the window's verticals…read morewould not open, then it happened with 3 more sets. Also, after only 2 months in, the blinds, very easily started falling off (with just being brushed against), but they're usually easy to put back on, but not when it happens continuously. I didn't bother calling about slats falling off bc i knew I didn't buy the best quality & it happens with the verticals. I only called after I couldn't open a set. Now have 3 sets I can't open. They told me I'd have to remove the mechanism & take it in. I said there was no possibility of my doing that. He said the other option was to pay over 85.00, & his words "just to have them come out to look at the problem". (I only remember over $85, but less than $90). He knew they weren't old bc he looked up the account. I do want to mention that I did hire an outside person, that did this work, to install them. It was much less than their installation cost. I'm not sure if the outcome would've been different, but wanted to mention it. I'm also not sure if that should even be an issue. Have had verticals for many years purchased elsewhere & never had this problem