Dan came out and handled some repairs to our shades we had installed a few years back. He was incredibly efficient and professional. Highly recommend The Shade Store and their commitment to customer service is top notch read more

Buyer beware. The shades I purchased are lovely but after two years I requested a "warranty" repair that is now six weeks old and no service. They were "No shows" to two separate appointments for the repair. They offer a great warranty but when it comes time to execute on it, they are horrendous service, no warranty service. Buy shades from a local business, not one owned by a private equity firm that just wants to squeeze every dime out of it and not put any money into it...like their service department. My location is Charlotte NC. read more

The drapes themselves were just fine, not for the price though. The service I receive left me extremely disappointed. The timeline I received to install these drapes was 6 weeks (that was already most of the summer and that is when I desperately needed the shades). They were not super communicative or responsive about what item I am receiving when. In fact when they told me one of the shipments was destroyed in the mail I thought it was the one I had already received and I almost threw it away as it was blocking my doorway. To replace this piece it took yet another one month. When the piece got finally installed they gave me a bad remote that was not replaced for a whole another week. When I asked to be compensated for the wait as that was basically the whole summer without the drapes Matthew Robinson kept beating around the bush in the email not addressing my issue at all. When you are paying over 5 grand for something you are expecting a certain quality of service. I would avoid this place. read more

We absolutely loved working with Danny Fuller-Katz at The Shade Store. He came highly recommended from an interior design friend and Danny delivered. He was so patient, understanding and flexible with both our budget and timeline. It was such a significant investment, we wanted to make the right choices and Danny helped guide us while making expert recommendations and finding cost-saving solutions. I appreciated his insight and patience with us and never felt pressured or rushed to make a decision or purchase, which is fantastic when investing in curtains and shades of this quality. Now with the installation complete, we are so so happy with the results. It was worth every penny and waiting for the perfect pairing. Thank you Danny for being such a great partner and collaborator in this process. read more

Such a fantastic experience from start to finish! Thank you to Danny Fuller-Katz & Ryan Colburn for making this a seamless process! read more

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I ordered 4 Roman shades for my living room on Nov. 1, 2023. I supplied pictures , and was specific on the look I wanted. The shades were first installed on Nov. 30, 2023, but were too narrow, and had to be remade. The material, which was highly recommended by the staff, was wrinkled with irregular folds. The installer said they would "fall out" in time, however, they did not. I had to wait until Jan. 15, 2024 for the second installation, which also had wrinkles and irregular folds. I questioned this, and the staff said that's how they should look. There was no indication of this in the samples in the showroom, or the catalog. The Shade Store has excellent marketing, and seemingly competent staff, but the finished product is what counts. There is little correlation between price and quality. I'm disappointed. I would recommend looking elsewhere for window treatments. read more

I was happy to support American-made window treatments and where better to go than The Shade Store. Danny Fuller-Katz did an amazing job understanding my office lighting issues and worked tirelessly to make sure we ended with a solution that would work. I will be shopping here again and am grateful for the wonderful customer service and experts that work at The Shade Store! read more

Smooth process from the beginning to the end. Danny and Robert are the best. There were a couple issues with the treatments, they quickly addressed and made sure I was happy with the final results. Robert is a very detailed and knowledgeable installer. Danny was very helpful with the ordering updates and facilitating the install. Would highly recommend! read more

The Charlotte Shade Store delivers exemplary service for an outstanding product. I have 9 large, custom windows on the front of my house that are difficult to access. I was not sure we could find a workable solution, but they did. We now have solar-powered shades that have made an incredible difference in afternoon heat in our living space, as well as privacy at night. Sara is extremely kind, service-oriented and responsive. Even at a distance she worked hard to make sure that we had an outstanding experience and result. I'd highly recommend working with this company! read more

The Shade Store - Shades & Blinds Near Me - Charlotte, North Carolina

Do Not do business with this company. They are not transparent and are completely incompetent. Without getting into it I have had shades hanging in the upright position in my home since mid December 21'! And they still are not operable. The are motorized and never was i told that i would need an electrician to be at the installation till AFTER the install. Now i can't get an electrician out to my house for such a small job to coordinate with the techs at the Shade Store to program the remotes. So, they are all stuck in the upright position after spending thousands of dollars there and they refuse to budge on having an electrician on site while they do their programming of the remotes. DO NOT DO BUSINESS WITH THIS PEOPLE AS YOU WILL FIND YOURSELF IN THE SAME SITUATION AS I DO. Never was it disclosed to me that an electriciain was going to be needed for the program/install. Never. Protect yourself from this company and they are everywhere! read more

From the beginning to the end of our project Danny Fuller-Katz was wonderful... patient, gracious and extremely knowledgeable! He consistently responded in a timely manner with my many, many questions and project delays. The blinds were installed today and they are wonderful. The install team was on time, professional and they went over the warranty/remote, details with us until we couldn't think of any more questions. They even triple checked them to make sure they work exactly to our liking. My designer, Leigh Moran, told me their service was worth the extra cost and she was right. Grateful! read more

Poor response after using inferior parts in a Roman shade. No extra effort to fix and install replacement Just a get in line approach read more

We needed two remote controlled shades for our high bay windows. The selection and service at the store was impressive. After we decided on what we wanted things went smoothly. Our salesperson Robert kept us informed on the progress and was there for us if we needed anything. We've been really happy with the blinds we selected read more

I have never been so pleased with a business before. These people were so professional from start to finish in assisting me choose my window treatments to installing. Then later when I had issues with the window treatments they came back and repaired the problem without any question. I will always use them when I need window treatments. Best quality and best prices in the State. I highly recommend them. Connie in Southern Pines, NC read more

Just had my blinds installed today. They look fantastic, well made, and fit the windows perfectly. They covered all the bases from design help to measuring and the install. They ship very quickly as well. Had my entire new home done and couldn't be happier. Kudos to Lisa at the design center and Dan the installer. read more

The Shade Store - The blinds make the kitchen! - Shades & Blinds Near Me - Charlotte, North Carolina

This was my first experience with The Shade Store and it was great! My salesperson (Danny) was incredibly patient as I vacillated between styles, requested more & more swatches, and required several changes to price quotes. I am located about two hours from their store, so had to wait a bit to schedule installation, but our installer (Robert) was on-time, professional, and ensured shades functioned perfectly. He had to make three trips because of a mix-up in manufacturing of a valance, but showed up cheerfully on each visit and wanted to make sure we were fully satisfied with the final setup. Products are not the least expensive on the market, but the selection, quality and service make their window treatments worth the expense in my opinion. Highly recommend! read more

We had multiple electric shades installed all over our house, and over the course of a few months, we worked with three separate installers. I just want to report that Kim was an *excellent* installer who outshone everyone else. She was extremely competent, thorough, and most importantly-- she LISTENED to all our concerns. There was an incident where one curtain panel did not match the same ripple fold effect as the other, and Kim went above and beyond in order to fix the issue and make them match to our satisfaction. I felt like she really cared about our concerns and did not just try to placate us by saying "That's just how it is" like the other installer did. Kim expressed her desire to do whatever it took to make sure we were happy with the outcome, and we are incredibly grateful to her. If anyone in Charlotte, NC is considering The Shade Store, do yourself a favor and request Kim to install your shades. Her expert precision perfectly matches the level of quality that The Shade Store advertises, and she continually holds herself to those high standards. She's been to our house multiple times, sometimes with other installers, and her attention to detail was clearly superior. A huge thanks to Kim for giving us such a great experience with The Shade Store. I hope someone gives her a raise or promotion-- she is that good! read more

I've used The Shade Store on multiple projects and they have never disappointed me or my clients. The selection of fabrics is extensive, and if that's not enough, you can have their products made with your own fabric choices. Danny and Sara and the rest of the team have always provided top-notch, extremely professional service and keep you informed of steps and progress throughout the entire process. Sadly, it's expected today to have to settle for sub-par customer service and chasing down people for quotes or appointment confirmation or whatever the case may be. Not so here. These folks are on TOP of it. Communications are typically returned within hours (often less) and they follow up to be sure that every expectation has been met or exceeded. I can't say enough good things about the company, the team, and the products. There are cheaper products out there, but it's so true that you get what you pay for. And when you plan to live with custom-designed products like these for years, if not decades, it's so worth the investment. 11/10 stars! read more

This was my 2nd project with Sara Brown and the Shade Store. From my initial contact through the install by Glenn, everything was great! I have one more project and will use them again. read more

I highly recommend The Shade Store! I had the pleasure of working with Danny when purchasing window treatments for my entire home. We worked in phases since I was unsure of the design that I was looking for. Danny and his team were professional, knowledgeable and patient throughout the entire process. From start to finish, my experience was outstanding. I also want to mention Colin from their installation team. He is knowledgeable, patient and makes sure that you are happy with the end result. I look forward to working with Danny and his team again soon! read more

I had a great experience (first time) at The Shade Store, and in particular, with Katy Widrich and Colin, the installer. Both were professional, personable, and reliable. I think the product is very good and would shop here again, when I have more windows to cover. Thanks, Shade Store! read more