It is quite unfortunate that I have to leave such a bad review; however, after my last encounter with The Sewing House, I am very disappointed. I went in to have a bridesmaid's dress altered: shoulders and hem lifted, as well as both sides taken in. The first time I went in, my experience was fine. Nothing special, but I can't complain. I was charged almost $100.00 more than I should have been, but the bride contacted the shop and was told I would be given a refund for this amount. I went in at 1:30pm on the day they told me it would be ready for pick-up (two weeks later) and was told that it was next in line to get altered. I was a little disappointed at this point, but I asked if I could receive my refund at this time. The employee who served me was unable to do a refund, and the owner was in with a bridal appointment. I left the store a bit frustrated and asked for them to call me when my dress was ready. I picked up my dress the following week and tried it on in the store - it fit quite well and the alterations I had asked for were complete. I received my refund this day and left the store pleased. When I got home, I tried on the dress once more and noticed that the stitching on the shoulders (where the alterations were done) was coming apart. I told the bride and she brought it back in, along with another bridesmaid dress that had alteration issues, to be fixed at no extra charge. When we went to pick up my dress, I noticed that the one shoulder hadn't been touched and there was still a hole in the seam where the stitching was coming undone. I was very upset, as I had paid good money to have it altered and the wedding was the next day. I went back into the store after examining the dress in my car to inform them of the hole and to tell them that I was very disappointed in their quality. I did not raise my voice or get angry, I just wanted them to know what was coming out of their store; as a business owner myself, I would want to know if poor quality items were leaving my doors. The employee just stared at us, not saying a word, and the owner did not come to the desk to talk with me (she was sitting in the back room, in plain view and earshot of the counter). Once I was done speaking to her, she said "Thanks ladies, you have a great day" and motioned toward the door. I understand it was not the employee's fault that my dress was not fixed properly; however, the way in which it was dealt was completely unprofessional and disappointing to say the least. I felt as though we were being kicked out of the store because we had a complaint. I have two friends getting married in the next couple of months, and I just recently got engaged, and I can say with certainty that I will not be recommending The Sewing House to my friends, nor will I be using their services for my wedding next summer. read more
