Ok usually I do these reviews on Weedmaps , however this place is worth a yelp . I finally stopped by The Sanctuary with my husband, and honestly, I knew I was going to like the place before I even walked through the door. As we were heading inside, I passed a girl coming out who looked so much like Billie Eilish that my brain completely short-circuited and I accidentally called her "Billie Eyelash." Thankfully, she knew exactly what I meant and laughed about it. That little interaction pretty much set the tone for the whole visit: good vibes, friendly people, and nobody taking themselves too seriously. Once inside, the experience only got better. As a first-time customer, I was able to take advantage of the new customer discount, which is always appreciated. More importantly, the staff actually took the time to help me figure out what I wanted. I wasn't looking for someone to point at the most expensive thing on the shelf and send me on my way. I had questions, I explained what I normally buy, and the budtender took the time to walk me through options that actually fit what I was looking for. Shoutout to AK, who was incredibly patient and helpful while my husband and I stood there trying to make decisions. I even managed to get what might be the most studious-looking photo ever taken of a budtender. The man looked like he was preparing a dissertation on flower selection. I ended up picking up some flower and a pre-roll, and I left feeling like I got exactly what I came for instead of settling for whatever happened to be on special that day. What stood out most to me, though, was the atmosphere. Everybody working there had their own personality. You'd see someone covered in tattoos helping a customer on one side, someone else who looked like they should be coaching a high school sports team on the other, and another person who looked like their mom's life goal was making sure they stayed focused on school. Somehow it all worked perfectly. The staff was a mix of completely different people, but everybody was welcoming, knowledgeable, and easy to talk to. That's the kind of place I enjoy coming back to. It felt comfortable, not intimidating, and definitely not pretentious. The Sanctuary is also dangerously close to my house, which means they may have accidentally gained a regular customer. Great service, great atmosphere, helpful staff, and a genuinely welcoming vibe. Sometimes you walk into a business and immediately feel like you belong there. This was one of those places. And at the end of the day, it's kind of funny that a bunch of completely different people can come together over one common interest. That's exactly the energy this place has. And I hope no one took any disrespect for my version of my first introduction because I mean everything with the most sincerity and love . read more

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I was seriously disappointed by my experience! When I got there... I was a new customer. They were having issues with their system... for checking people in. They needed to scan my ID. (They also take all your info. Including my phone number.) It kept formatting in a way that wouldn't scan. After the 9th or 10th try it worked. I wasn't stressing off of it. The gal at the front desk was nice and trying her best. They weren't busy and ai wasn't in a rush. Yet, when I found out they don't carry the Stiiizy gummies. I was like... that sucks but oh well. I would have tried another but all of their gummies were $25.00!!! I pay like $12.00!!! I get the same amount and the same concentration. They are to help me sleep. I was going to buy $60.00 worth. Which at Stiiizy, would be like 6 bags! Which would have 10 in each baggy. Not here! It would have only been 2 packages and a total of 20 pieces. Not worth the price. My friend bought a bunch of stuff. It wasn't till we were about 15 minutes away. That I realized that I left my ID. No one on staff said anything!!! Yet, they clearly had to know. They didn't call me and let me know. By that time they were closed. It wasn't till the next day. When I called them and they checked. Thank GOD they had it! Not that it was in question but who knows. The most frustrating thing was... I called and got put on hold for 8 minutes!!! (This was the manger's line!) I don't think they were coming back on the phone. I called back and got a lady this time. She was not friendly at all and rude!!! Which is surprising since the staff there are so friendly! I guess management doesn't believe in good customer service!?!? On top of that all. When I went to pick up the ID. There was no apology! Nothing!!! Oh and they had easily 50 to a 100 IDs stuffed in this container. Like an old tin money container. Like you use at a garage sale. To hold all the money! I bet they haven't reached out to any of those customers!!! Which is really bad customer service and retention! If you are missing your ID and have gone here. They may have it!!?!? I am not ever going here again! read more

The worst dispo in sac area, no matter what time you go you're gonna be waiting for a while. I'm pretty sure the hiring manager just doesn't exist here because nobody ever gets a phone call back for an interview. Staff Is always rushed or confused and takes 10 minutes for a manager to show up. And the worst part is they price gouge you so you're paying 30$ for shake!!!?? A item that shouldn't be more than 20$ top shelf. Save your time, money and respect and go to perfect union. You'll get 5 times the product for half the price. And you won't have to wait. And they don't call you slurs under their breath! read more

10/10 customer service 10/10 products wonderful selection amazing value. Favorite place to go in sac.

Top notch service by Sebastian. Easy check in then wait for name to be called as you browse around. Good deals on all your needs and a great selection. read more

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This place always takes care of me. I will ALWAYS go here! Just put in an online order with Alyssa, she was so sweet and warm. Till next time! read more

The service is always great and they have a great selection of prerolls, flower and cartridges as well. If you know an IG ambassador, they also give a discount for that! read more

I love this place. It's quiet, the bud tenders make you feel like family. However it has become so corporate over the years I've been coming here. Bree and Chet have turned it into something that should never exist in this type of space. We used to get in strangers cars for this product and fought for it to be legalized. Now people like them need to turn it into something for tech bros to feel welcome, gtfo with your cyber truck! read more

Worst customer service experience I've had. Makes going to the DMV feel like Hawaiian vacation. They kept me waiting after scores of people came in after me. And I had an express order too.. And they pretty much called a liar, questioning me, then begrudgingly helped me. An express order, this after I watched at least 6 peploe walk in the room after me. Will never go again. read more

workers there are super super kind. Every time I go in there I love my experience such a great place highly recommend for people who love the cannabis. Or just smoke for medical reasons out of three other places that I tried to go through these people are the most respectful, good timing really helpful. read more

The girl when we walked was great. It was our first time there. She checked us and was very friendly. When we walked in everyone was extremely nice. Our named got called with in 5 minutes. The guy that helps us was very nice and knowledgeable about the products we wanted. We'll definitely come back soon. read more

I had been coming to The Sanctuary since I first moved into the Sacramento area. Over the past year or so, their selection has seemed to dwindle- not offering a huge selection in the way they used to. The pricing has seemed to go up, they used to do preferred days where they gave out free grams etc- and lately when we ask for any deals the budtenders don't seem to know what we are talking about. Took a long time to get service last time we were in. read more

My husband love coming here. They have a very good bundles package and that's for pre roll and edible. Like good quality and great price. The value is reasonable. The staff are friendly and very helpful. We of course don't go there for anything than the product but it does help to have friendly staff to help you out for sure. This is a second time we came out so I am really happy that they are actually a solid place. read more

won't be going here again I made a pick up order through weed maps and the description never mentioned that my order was going to be shake. It described as flower. so to my surprise when I spent over $75 on an ounce of shake, I couldn't even see what I purchased because it was in a bag so I didn't know until I got home. This is trickery and not OK. I totally feel like I've just been scammed read more

The Sanctuary - Cannabis Dispensaries Near Me - Sacramento, California

I can see why this store have 3 star. Front disk lady is very rude! Bad customer service not going to this store. Dymm hope my google map didn't show me this store, read more

I bought four plants from them and two of them died within a week and all I asked for was just to replace them for another plant. I didn't want my money back and they would not accommodate me. It was the first time I've been there I won't be going back. read more

I took my dad from out of town to this dispensary to visit in March. We didn't purchase. As we left, the woman said next time you come back you get 20% off. All first time purchases are 20% off. I came back today to buy and checked in. I asked the bud tender for their cheapest sativa 510 or AIO and told her it was my first time. It wasn't busy so I know she heard me say cheapest sativa. I asked the price and she said $27 so, okay. I'm here and there's no minimum So imagine my surprise when a WCC Curebar (the same one I get from my delivery service for $22) rang up over $50 and my card was already in the terminal and it was too late to cancel. $50.16 For a shitty WCC510 and when I asked why it was so much and where was the discount - she said that I don't qualify for the first time purchase discount because "entering the building counts as being a "customer" even though I didn't purchase anything. So, okay lesson learned - BUT As I was walking out, the guy behind me asked for a 510 Sativa and they rang him out at $32. Wtf?! I feel so taken advantage of. I won't be back. I don't recommend anyone purchase from here either. So overpriced for a brick and mortar dispensary. Their live plants had burnt leaves and were dry from under watering. Their online menu doesn't match their in person menu and it's very hard find anything you're looking at or what the prices are. This place feels like a scam. They can just charge you whatever they want. The people ringing you out don't care and have a very oh well attitude. Not helpful at all. The girl behind the checkin counter was like a zombie. No personality or customer oriented tone in her voice. Just monotone sitting there coloring in a coloring book. I have a hard time finding any redeeming qualities. Omg! I just got home and saw that instead of charging me the $10.16 over the $40 cash I have her, she charged me $25.50 and gave me back $9. Math ain't matching... wtf read more

The Sanctuary - Cannabis Dispensaries Near Me - Sacramento, California

Super quick check in and out. Good selection of products & knowledgeable staff! Been coming here for years and never have any issues read more

Clean, organized and with a wide range of products . Employees are friendly and knowledgeable. Line was short and they had these display boxes that allows you to smell the product before buying. We were in and out and enjoyed the experience. read more

The Sanctuary - Display boxes - Cannabis Dispensaries Near Me - Sacramento, California

Harassed by one of the employees Autumn. Would not recommend this place to anybody who wants good quality product and a good experience in store. Bad selection. Bad worker attitude, very unprofessional and unfriendly. People like that shouldn't even be hired. read more

Id give 0 stars if it allowed me to do so. I don't support businesses that falsely advertise. the store does not honor the deals they are advertising online even though online says to show the This business is falsely advertising 14g for 30$ then told us that our online order would be changed to an eighth instead of 14g....there are laws to protect consumers from falsely advertising which is why things are put in fine print to go over promotion requirements. Good, honest businesses will honor deals they're advertising and then make the necessary changes after. The customers should not be the ones facing repercussions for the business making a mistake with their online prices. I will be filing a complaint with the better business bureau. This "business" needs to be looked into and fined for falsely advertising their products and prices. I have a receipt from in store of what we were charged and screenshots from online showing something completely different. Bad business practices that need to be investigated.... The BBB accepts complaints involving: Misleading or deceptive advertising Failure to deliver promised goods or services Incorrect pricing information Unfulfilled warranties or guarantees This creates a bait-and-switch situation and violates basic standards of honest marketing. Edit in 6/16/2025/-adding a photo of the response from BBB....this is the kind of company you're dealing with. When there is a problem they will not try to make things right with you and will not contact BBB back. I will def be moving this up the chain and even do small claims if I need to. So sad for a company that makes thousands a day to lie about their prices and not honor the promotions they are advertising. Companies like this take advantage of people cause they know most people will not push the issue. Well I am not most people lol. I will keep you all updated with my journey. Demand letter is on the way, next will be small claims read more

The Sanctuary - Cannabis Dispensaries Near Me - Sacramento, California

Fast and cool business Faith is always awesome and helpful my experiences has always been fantastic. Love this place. Even my grandma shops here. read more

You guys are the closest store to me, but I go out of my way to shop elsewhere.. Just about everything you sell is cheaper somewhere else.. every thing.. I tell everyone I can now because it feels like you get ROBBED when you shop at "The Sanctuary"!! Have no respect for y'all.. Anywhere is better than your shop.. read more

The Sanctuary is a peaceful and welcoming place. The ambiance is relaxing, and the staff is attentive and friendly. Services are well done, and I left feeling refreshed. The only minor drawback was that it got a bit busy during peak hours, which slightly affected the calm atmosphere. Overall, it's a great spot to unwind and take care of yourself!! read more

Came in on a busy Saturday night. Their receptionist, Syd, always has the kindest welcoming and brightest smile! They absolutely have the right person representing as the first impression! Dylan was so helpful and double checked items I wanted that weren't available on the floor. Personable staff, great vibes. read more

4/20 was a great event at The Sanctuary. Rich is my guy. He is always super knowledgeable, friendly and has such great energy. With the revolving selection of products, Rich knows his products! Thanks!! read more

Buy your buds here. never really had a bad experience at this dispensary however, recently there has been a gray haired gal working the counter I dread seeing. her eyes are in a perpetual state of rolling back. She sounds like Ariana Grande her tone of voice is lazily condescending. When I asked a question about the products she she so annoyingly stated she doesn't use the product so therefore knows nothing about about them. explaining I wanted two of the specific product she continued to ask what I wanted and how many. Frustrating? Only mostly. What a way to start the day. It won't stop me from coming back unless I get banned for writing not so complimentary review. Fml anyways I hope she reads this and rolls her eyes. peace of love. read more

Great Budtenders and fast consistent delivery! This is my go-to pharmacy. They always have a smile for you.

I've been a customer for 6+ years here, and stopped in tonight for a quick pickup. After checking in, you walk into the main store and everyone looks pissed off, on their phones, and complaining about the wait. You have 4-5 clerks who love to chat back & forth with customers, which is great and all, but not when you have a floor to clear. Go back to the normal wait in line and get served. Not a digitized queue. Quick way to lose a customer. Will never go back. read more

Lost a customer this time. Never get my order right! Over charge in taxes! Paid $30 in tax on $101 purchase! Don't go here. Other dispensaries are wayyyyy cheaper! read more

updated review as owner took the time to reach out. thank you. aside from clones issue in the past, their other products are worth considering and customer service from owner is likely stronger. read more

Always come here to get gummies to help my mom sleep and everyone is so helpful. Lots of selection.

I love coming here! It's like on the old tv show, Cheers, where everybody knows your name! Everyone there is so professional, knowledgeable and kind. They pretty much have everything in stock, and if you'd like to try something new, they will take the time to talk about it, never rushed! Their Veteran/Military discount is the best around! read more

Amazing selection best in the area! Great service and quality. Our go to from now on. Great selection of flower and vapes. Friendly workers and fast read more

What an amazing selection of products! I absolutely love shopping here the atmosphere is so vibrant and beautifully decorated. The team is incredibly helpful, making every visit a joy. Plus, the events they host are always a blast! I consistently leave with unforgettable experiences. read more

The Sanctuary - Cannabis - Cannabis Dispensaries Near Me - Sacramento, California

The girl with the pixie cut and a black pimple star on her face was rude and made a joke in my face like I'm stupid. Don't use my points to make your job easier by not having to give me change. Ask me first. I don't like when I ask something about the cheapest or second cheapest preroll and then they will skip over some items. intentionally only selling me more expensive items..... They charge a bit for some things like overcharging for joints that are called 5$ joints...they start at 8$ pretax read more

So friendly and easy to get to from the freeway! Love that they're open so early, which I was worried about.

I'm surprised at the some of the reviews that talk about poor service. Now I've gone into the Sanctuary a half dozen times over the last couple years, but every time I've had great helpful service. I clearly qualify for the Senior discount so maybe they cut me some slack but even on those visits where there's a line to get in, the counter service has been great. Very clean and welcoming. This last trip Amanda was very helpful even taking a min to write down some short notes to questions I had. Great place, I don't have extensive pricing experience but I suspect they can't be very far out of the market and I feel very comfortable there, good value. read more

Placed online order after 20mins I received a call and was told no delivery is available. It's a Wednesday at 7pm, it allowed me to order online. If you are not taking online orders then turn off the app for delivery. read more

I have never posted a bad review, but I have been coming to this dispensary for years and normally it's a perfectly fine experience~ But the purple haired girl at the front desk was so rude just now, I don't feel bad at all to let everyone know how disrespectful and rude she was. It is august 23, A Saturday at 12:30. I didn't notice somehow that my drivers license had expired last week, and when she looked it up, she let me know I wasn't allowed in the building, which I totally get but she was so monotone and super rude about it and I didn't argue or anything. I even said thanks for letting me know and my husband told me he'd get what I needed for me and she was so rude to him telling him he can't talk to me inside the building because my license is expired. We didn't have any kind of negative attitude about it at all. But I have never felt any kind of disrespect at this establishment. She made us not even want to come back~ I get having a bad day, but she clearly is an unpleasant, rude person who needs to learn how to interact with customers before she tries to be the face of a business. Just my opinion. read more