I have been placing orders with Smoakland for a little bit now, but today they did something that truly gave me inspiration to write them a review. I purchased a bag of vape pens from one of their recent sales and got to the 2nd to last vape pen, only to find it leaking oil and inoperative. I immediately got on the online chat via their website and was connected with a human being (Thank you Pamela for not being another AI bot and for actually getting me a solution!); Pamela was able to help me get a replacement SAME-DAY, which just blows my mind. With how bad customer service is across various companies nowadays, I truly wasn't expecting to have a human interaction with an actual solution provided to me. I am definitely going to keep placing orders with them for future orders, considering how awesome this interaction was. Oh, and the weed is pretty good too haha. My roommates and I get their flower and carts mainly, and have enjoyed our products a lot. The prices are pretty solid too, as I can typically find a good sale when my stash runs low. If you are in the Sacramento area and want some weed same day for a decently good price (with good customer service I might add), then I feel confident in recommending Smoakland. read more

Super convenient and good quality The staff is super knowledgeable and friendly, especially Rob I wouldn't go anywhere else read more

Very insulting driver making fun of my name. And the flower is old and dried out. Needless to say I don't recommend.

Smoakland is flat out awesome! I placed an order on 8/3 for next day delivery and had to change delivery time almost immediately. Krista responded promptly and changed my delivery time to accommodate me. The delivery driver, Dao, was super nice and arrived within the window. Smoakland is my go-to dispensary and would recommend them to anyone! Job well done! read more

Smoakland Weed Delivery Sacramento - Cannabis Dispensaries Near Me - Sacramento, California

Best delivery great selection of items and prices Always help out with my order very professional read more

Product quality is great, service is quick. Staff is friendly and helpful, prices can't be beat.

Placed an order with KRISTINE today, awesome customer service always gives me 5 star service

Avoid Smoakland at all cost they are completely unprofessional and an unreliable delivery service. I've been dealing with issues with Smoakland ever since I moved to Sacramento and I can honestly say I'll never purchase from them again. While their Bay Area operations are a bit smoother there Sacramento service is an absolute nightmare. I have never had such a terrible experience with a cannabis delivery service before and I've used plenty in the past, especially while living in San Francisco. I placed an order last night around 6 to 7 PM but didn't receive any confirmation email or communication from the company at all. The only thing I got was a receipt from AeroPay showing that my payment has gone through for the products I selected totaling $85. When I checked my account for updates, there was literally no trace of the order: no order history, no tracking, nothing. At that point I reached out to Aeropay to try and get a refund and of course they didn't respond either. Fast-forward to this morning, I've been contacting Smoakland since 8 AM trying to figure out how to get my money back even though if they've taken it without delivering any product or providing any record of my order. The best they can do is tell me their management is "extremely busy" and will get back to me " when they can". That's not good enough. I'm left in limbo, with no products, and no solid answers or resolution despite the fact that they took my money immediately. Let me be clear: I can deal with the low quality joints that require me to unwrap and re-wrapped them myself to make them actually usable, and I can deal with the faulty wax cartridges that constantly use out and become unusable after a few uses. But I can't deal with is a complete lack of professionalism, the poor Customer Service and the utter disrespect for customers time and money. I've been sitting here for over four hours getting transferred between chat bot and long winded wait times trying to sort this out. And to top it off, the company doesn't even have a clear system in place to resolve issues like this. They took my money fast, but I can't even get an answer about one or if I'll see the products I'll pay for it. This isn't the first time I've dealt with long Delivery wait times either. In San Francisco I would often be waiting 6+ hours just to get my order even if I placed it early in the day. This company has an abysmal reputation for being late and unreliable and clearly they've only gotten worse. If you value your time money in insanity, do yourself a favor and shop somewhere else. Avoid this place at all cost. It is completely unprofessional for a company to operate like this, especially when they're dealing with people's money and not delivering the products they've paid for. From the slow service to the terrible customer support this company, it is clear that this company does not care about its customers and consumers. I recommend you guys try alpaca club and other dispensaries and delivery services in the greater Sacramento area. Don't make the mistake I did go with LITERALLY ANY OTHER DELIVERY SERVICE because this company has shown time and time again that they cannot be trusted. read more

I thought about trying Smokeland again after the shitty experience getting dried weed and again here we go again In got hella dried out weed and this time it was waaay more drier than the last time I ordered weed from Smokeland. I'm getting sick an tired of going through Smokeland and getting dried out weed. This shit was so dry it was like dust when u broke it up in your hand instead of it being moist. I spent $70 to $80 in weed and I get so disappointed in spending that much and getting shitty ass weed. If i could give Smokeland a -0t read more

Muy buen servicio por parte de Reinn gracias espero disfrutar de todo en especial las gomitas y las flores siempre he obtenido buena calidad gracias por.tan buen servicio read more

Ordered at 12pm for earliest delivery window 2-4pm. Currently still waiting on delivery which is now showing at 455p. Used chat - worthless. Emailed - worthless. Called - got a person who didn't even understand the problem and just tried to reschedule. Consistently late deliveries and then try to charge for cancellation. Terrible. Won't be dealing with this nonsense again. read more

I'm glad I ordered after checking the reviews because the negative reviews about receiving expired products and even super late delivery times or missing deliveries had me nervous for a minute there! I received an ETA of 4pm-6pm and it came around 4... I was notified via text and call. 3 cartridges -got a pretty good deal in then, and good quality too. I'll order again in the future! read more

Vanessa was amazing help great fast service great prices and always willing to help on a new purchase read more

Expired products received and the company won't make right on it. Reported to the BBB and working on other entities now. Product is bunk and dry. Concentrates are expired and stored improperly according to manufacturer. Not a good value for the money. Even though it's priced ok, you receive subpar products. Stay far away from this company. read more

See all

Horrible company who doesn't care about their customers or products. They are rude and their website will tell you incorrect information then they blame you. read more

Smoakland Weed Delivery Sacramento - A vape pen - Cannabis Dispensaries Near Me - Sacramento, California

I love this spot man ever since I moved to the area they have been nothing but great awesome product great prices! If there is any issues(very rare ) they are handled quick and effectively Ria was an amazing rep and helped ease the issue at hand read more

This is the worst clinic/ delivery service I have ever had. Their disposable vapes don't work. The carts taste like oil and are unusable. Their hard candies are expired. I asked for it to b taken back- what I got was " we no longer do business with you bye". DO NOT WASTE YOUR MONEY ON GARBAGE THAT THEY SELL. It is useless. And I was treated like I was the GARBAGE. read more

Love Smokeland and Hana my live agent was a big help. With her quick response she was able to answer all my questions and was friendly. read more

Smoakland Weed Delivery Sacramento - Cannabis Dispensaries Near Me - Sacramento, California

Rob from Smokeland is a real rockstar and drivers like him are the reason I order from smokeland. From the phone calls giving me a heads up, to the positive vibe you give when you deliver. thank you bro!! David read more

Love these guys Great selection great prices fast delivery.... Prices can't be beat. I'd highly recommend them for great value and fast service Joy was a big help too read more

I had an issue with my license and I spoke to an agent by the name of Pamela. She did an awesome job getting the information that I needed. Very polite and attentive. This is my new go to place.!! read more

Smoakland customer service is always a pleasure to deal with. Pamela was able to answer all my questions and treated me like a valued customer. read more

Eden with the immaculate customer service. Just made things smoother for me after looking at their fine selection of affordable cannabis products. read more

The value isn't bad but the quality is the worst I've had in 12 years unfortunately. I'll place another order or two to test them out further before abandoning ship. read more

Good prices and convenient payment options, Reinn was very helpful with a payment issue. Thank ls again!

Rome is an excellent customer service representative. They helped me with my order. I got exactly the deal I wanted plus with extra rewards. Highly recommended. read more

Vanessa was excellent help. I appreciate her fast and helpful customer service!! She was very informative. Listened to my problem and took prompt care of it. read more

Been a long time client, their value is 2nd to none. Having said that, the experience has been marred several times by their drivers; whoever hires them needs to go. Today's episode began when the driver tried calling; I don't pick up calls that I don't recognize. Next thing my doorbell, it's the driver. He was calling, I ask why no software notifications and he says it won't let him due to a needed break. I don't care. I want to know when my delivery is going to be. Then he rudely points out my address is incorrect. I've never changed it but it was on my profile wrong. Oh well, it's fixed now. But the cost of doing business may have lost them a very loyal client. read more

I have been ordering from Smoakland for a couple of years now. I only order with a buddy about every six weeks or so. So not a heavy users. But in the past I have always received good product, usually smooth delivery, although more than a few times item were missing and I had to have the driver return. But lately orders are getting more confused and communication basically zero. By this I mean I place an order through the website. In the old days you would get a text confirming the order and giving you a total. Now nothing, NADA. The delivery window I requested came and went and no order, no texts, no emails. This required a phone call. Then a wait while a slightly confused indiiviudal tried to figure out my order. Finally after 5 mins of hold they came back on and assured me it would arrive in another 45 minutes, now two hours beyond the window I had requested. The order eventually arrived. And one item was missing. EVen though my firend that was sharing an order with me asked the driver if it was complete. This is not uncommon. So the missing item was a blunt that was only a penny, some special they offered. So we let it go. But this and the fact that Smoakland is the only seller who does not reward regular customers for loyalty other than a $3.00 discount, makes them less desirable. Their min. $75.00 order for free delivery is also much higher than other vendors. My sisters who are heavy users and order weekly refuse to buy from them because they have had so many issues. They are always getting free blunts and other things like a pack of gummies for loyatly rewards from most of the other sellers. With Smoakland, you get nothing. A $3.00 discount if you are lucky. So I am not going to just head straight to their website next time I order. There are other vendors out there that sell good product for similar or better prices and do appreciate the business. This last order I felt like because it showed up two hours late , missing their promo item deserved some sort of compensation. But NADA. Guys there is a lot of competitioin out there. You need to up your game. I have been a loyal customer with you guys for more than two years. I even tried steering my sisters who buy weekly to you , but because of this kind of crap they won't buy from you anymore. I think their one and only order they made they got screwed and had to jump through hoops to get everything they orders. So not sure I will buy from you guys again. I have also, unsubscribed from your texts as well. Just really feel like my business is not important to you folks. read more