Unfortunately, the cleanliness at this Establishment was not what we had expected. There was an…read moreinfestation of roaches. The walls had caked-on food and water/beer stains; the bathroom was extremely dirty, with roaches on the floor and in the tub. The next-door tenants/customers played loud music in the hallways/walkways. Smoking in a non-smoking area. The bed linen was quite questionable. ( didn't sleep in the bed )

Ok, here we are in the year 2026.. don't mind the previous comments.. This hotel is amazing…read moreespecially for the price. The rooms are very clean with comfortable beds and pillows. Office staff(Brandi) was very helpful and sweet and Cynthia made sure we had everything we needed during our stay

Stayed here recently, and they seriously need remodeling. We…read morestayed in a room with a queen bed, and that bed was the worst bed ever, like sleeping on a board, I'm still walking Around like the hunchback of notre-dame. The room was freezing, the heater looked to be about a 100 yrs old and it took about 2 hrs to start heating the room. We had to keep an eye on the heater because it was rattling so loud we were worried it might blow up. The good side of the stay was that the staff was very friendly.

The hotel is under remodeling. They are doing a good job but it isn't there yet. They try. The…read morerooms are spacious and they allow pets. The management is friendly and they are interested in making their customers happy.

When elite hospitality meets a real mission, places emerge like The Shepherd Hotel. If you are…read moreintentional about how and where you spend your time & money, then this is where you need to stay. Beautiful design work throughout. A welcoming and cool vibe. Comfortable and well appointed rooms. Central to everything Clemson offers. Don't miss Delish Sisters restaurant on the first floor...it's equal in every way to the hotel. Most importantly are the incredible people that make this place run so smoothly. I could go on and on about Tanner and Frankie, but literally everyone we met brought the same genuine care for making our stay special. A special shout out to Cobi who held down the night operations on a particularity busy evening. His contagious energy and leadership were refreshing. Can't wait to come back!

The Shephard is our favorite place to stay while visiting our kids at Clemson. It is so clean, the…read morestaff is amazing and it has one of the most comfortable beds around! Love the 3rd floor Thomas Bar and love that you can access the rooftop. The location is key! You can walk to anything on campus and it is in the heart of downtown. My #1 choice every time!

Wonderful front desk staff, B was so kind and helpful during our stay. The hotel, indoor pool and…read moregym was clean and kept up with. The rooms are spacious and well maintained.

Great staff and welcoming! I stay at alot of Hampton Inns but this time I was a lil disappointed…read more Again, staff was great but my room was very dirty. And no I didn't complain, I just cleaned it myself. The counter areas where the tv and desk are were not wiped down and cleaned at all. Sticky drink rings in 3 different areas. Counters themselves were sticky, crumbs on the counter and on the floor. Floor was not vacuumed at all. Even the hallway to going to my room was dirty and not vacuumed. Finger prints all over the windows. It was disappointing to see but I gave 4 stars because the staff was so friendly and I usually always have a great experience at all Hiltons

2/12/26 - party of one This Hampton Inn is the closest hotel…read moreto our worksite and there aren't a lot of choices in Hartwell. A coworker suggested I stay at another hotel about an hour away, based on his stays in the past. The lady who checked me in was nice and friendly. My room looked nice at first glance. The underside of the toilet seat and its base were not clean. Mildew in the shower and along the bathroom floor. It was late and the hotel was full so I wasn't offered options of another room. There was no hot water in the shower the next morning. I waited about 20 minutes and still no hot water. Waited some more but had to endure a really cold shower on a very cold day. I mentioned the lack of hot water to the front desk clerk who said there is only one hot water heater and it always runs out when the hotel is full. I suggested the hotel upgrade the current equipment or get an additional one. The clerk just shrugged her shoulders as if it would never happen. Since I was running late, I picked up the grab & go breakfast bag. Another big disappointment as the banana was brown and the bagel was past its expiration date. Another fail! Next time I will listen to my coworker and stay in another town. I suggest avoiding this hotel until they get their hot water situation fixed.

I have stayed here about five times in the past two years and this is my first time writing a…read morereview for them. So first I have to say my apologies for holding back. This hotel is located on one of the main streets that run through Hartwell. Is conveniently located near restaurants and across the street from Walmart. Which is great if you leave any items at home. There's also a Dollar General store that it shares a parking lot with. The customer service here is wonderful. Everyone is very warm and welcoming. In my pass five stays I have had only two small issues and both were resolved quickly. One being the toilet handle came off in my room some months ago , maintenance was not available at the time so they probably assisting me with moving my room because they understood how important it was to have a working toilet. Today on this visit the floor of the foyer area in my room was a little sticky. I called downstairs and let the front desk know . It wasn't even two minutes before someone was in my room cleaning the floor. All the staff your truly makes you feel welcome and as if you are family. I come here often for fishing and friends. They have started back with the serve yourself breakfast buffet. Last time I stayed it was grab and go due to the pandemic. It's summer time now and the pool is clean a cool. The hotel choices here in Hartwell are limited. This Hampton Inn is the number one Hotel in Hartwell. I'm assuming that's why this is also the pricecie one. Because of fishing and being extremely close to Lake Heartwell that's why these rooms are so expensive. I have stayed in nicer rooms in major cities by Hampton Inn for less. On average the basic room here is about $150-$200 a night. And again I personally feel this is because of it being located near Lake Hartwell and there's no really competition here. If another hotel chain was to come to town this location would really have to step it up on their amenities and style in the rooms. The customer service is already immaculate and on point. That's the reason why I pay the extra money and stay here instead of the quality inn down the street for half the price. Ultimately Do I recommend this location? YES I DO . But my message for corporate is you may want to consider lowering the price here or upgrading the rooms and amenities to make it fair for customers.

I hate to hear that they have closed! They were so accommodating and it was a great space.read more

Great space! The Fitzpatrick opened their doors to me during my walk across America. I love the…read morevibe of the room, the atmosphere, and the bed is super comfy. The coffee spot next door is also fantastic. I got the honey drink, and having that and the room after a long day was so nice. 10/10.

This Inn has 3 floors with about 18 guest rooms on the first and half of the second floor. Other…read moreunits are private residences with the third floor a private penthouse. Our room was very spacious with a seating area in front of the TV and had a gas fireplace, ceiling fan, and balcony. Nice spacious bathroom with a waterfall shower head. The front desk had a good supply of chocolate cookies, warm and crispy. Yum Yum. They have basic breakfast options but we chose to walk 3 blocks to Betty Genes for a full breakfast. Also, The Sinclair is a great option for specialty coffees & light breakfast. This is a great option for a nice stay in this beautiful antebellum Southern city.

We came to Madison just a visit for the day because we have never been here. We heard good things…read moreabout this place we decided to come in. Cindy greeted us at the desk and Ashley gave us a lovely tour. We saw the regular rooms, as well as a suite. Extremely cozy and clean and inviting. Highly recommend if you're ever in the area to stay here. We will be back.

I have traveled many places; I am a food tourist and a foodie. It is my thing. I ordered the…read moretruffle fries; if they weren't slivered they would be steak fry size (similar geometry in the slices); they smelled & tasted like I had in Chicago; where truffle fries are a big deal. The truffle is the mushroom oil. I also ordered a Rib-eye ?12 oz? steak well-done. It came out a tad bit below well-done; it was taken back to the kitchen and corrected. I also tried the Stella Artois Cidre -- much better than a lot of sugary "Kool-Aid" ciders on the market; & I had a Blue Moon beer with orange slice - refreshing for ~90 degree F. day. I saw Jimmy Carter had been here (presumably stayed the night in the inn). I saw a leg base for the lamp which reminded me of "A Christmas Story" movie. They have specials which they have on a standing chalkboard; June 6, 2020's special was chicken nachos, but I didn't try them as I went all-out for the Ribeye steak. There is a bar in the basement i'm told will be opening June 9, 2020. It looks lovely. Thank you Jessica for your great waitress service. You are an example of Southern Charm and Hospitality; we'll see you again!

Yes, the hotel is slightly rundown, but it is amazing spirit to stay in a building with such…read morehistory. Staff was exceptional. The little town is great. If you look past it, small flaws is a great place to stay.

I approached the counter & said, "I'm here to check in." Kimberly said, "You must be Scott." And in…read morea minute or two I had my key in hand. That's how check-ins should be done. Kimberly was excellent! The hotel is very nice as well. Loved it. Highly recommend.

IF I could give this place a ZERO I would !! This location…read morewas not only unprofessional, but deeply discriminatory. I arrived with a confirmed reservation paid for through CRS Housing, yet from the moment I walked in, I was treated differently than the white guests checking in before me. The front desk employee greeted them warmly, but when it was my turn, her entire demeanor changed -- no greeting, no courtesy, just immediate hostility. The difference in treatment was obvious, and it set the tone for what became a clear case of racial profiling. She repeatedly insisted my card was "declining," even though the incidentals had already been charged. I attempted to show her the transaction on my account, and she refused to look, raised her voice, and became confrontational. When I asked for the manager's contact information, she slammed his business card on the counter instead of handing it to me respectfully. Instead of resolving the issue, she escalated the situation by calling the police on me -- a paying guest -- simply for asking for clarification and proper service. I was then banned from the property based on false accusations, including claims that I threatened her. These accusations were completely untrue. My 17‑year‑old, who never even stepped out of the car, was also falsely mentioned in her story. When I attempted to speak with the manager, he repeatedly cut me off and hung up on me instead of listening. The entire situation was mishandled, disrespectful, and rooted in bias. No guest should ever be treated this way, especially when they have done nothing wrong. I will not be returning to this location, and I strongly urge corporate to investigate the conduct of the staff involved.