Our project had some lapse time between measurement and installation. The delay was on us. Our only…read moreissue w/Carpets Galore was a lesson learned by both parties. When there is a significant lapse of time between measure and install, it is best to come back out to site to make sure all parties are on the same page. Communication was fabulous throughout. Installers worked hard and left the area clean and removed all trash. Another plus is they understand working with HOAs and mngmt of high rises. It was inconvenient to have to reschedule, and make a 1 day project 2 days. There also was a price change that through open communication we came to a resolution, and everyone continued to be pleasant and work through it to get the job done.

Start to finish they were easy to work with...punctual and accommodated our schedule for the…read moremeasurement. Their showroom has a ton of different samples to choose from and they were patient as I changed my mind a few times. We also kept delaying things because we were dreading moving our furniture around. On day of carpet installation, a huge crew of people arrived. The installation was great about cleaning up after themselves and careful of our baseboards, belongings. They came in with the lowest quote out of 5 different flooring companies in town.

Potential scam alert!! I called to get a quote to install carpet in one of our bedrooms and spoke…read morewith a lady named Emma. She advised me to come down and look at the carpet options, pick one out then she would send a guy out to get measurements, then she would give me a quote. Okay cool. Guy finally showed up and got the measurements after A LOT of rescheduling due to always being told he'll be here between such and such time and then he would come at a completely different time (with no heads up). Of course, I wasn't home because I was given a different time frame! But again, okay not a huge deal, I used to work at a plumbing company so I understand sometimes the techs get to places early/late. Whatever. Now the real kicker, I FINALLY get a quote, pretty reasonable I think $864 for some nice carpet to install over some hardwood flooring..THEN miss Emma has the nerve to ask for FULL payment up front to do the job. That's right folks. I was being told to pay for installing BEFORE installation. I argue with her for awhile that NOBODY does this lady...a deposit I understand but nobody ever requires full payment prior to a job being done. She proceeds to tell me "sorry, this is what we do, we're 100% legit guaranteed, you know where our office is, our guys are trusting, etc"..once she sees I'm not falling for it she says "I'll talk to the manager" and comes back with "okay you can just pay for the carpet $726"..NOPE sorry lady you already lost my trust, bye Felicia! Don't trust ya no more. Called another flooring company immediately after and guy said "we don't even require a deposit, we just get a signature and you pay after the job is done". Yup! Thanks. Beware folks..

Had our carpet installed 2 years ago by this company and did not do the review. We received great…read morequality carpet. The installation was good enough. We have some areas in the past few months that needed to be stretched. We worked with them again to do the restretching of the carpet in the hall and extra bedroom. Josh put me in touch with the gentleman that do it. They came out yesterday and were very professional and did a great job. The carpet looks brand new. Very happy with the customer service and workmanship. Thank you!

We had an absolutely outstanding experience and couldn't be happier!…read more From start to finish, the service was top-notch and the value was truly exceptional--fair, transparent, and absolutely worth it for the quality received. What really sets this place apart is not only the outstanding design expertise, but also the consistently high-quality products offered at very fair prices. You truly feel like you're getting premium results without being overcharged. Nancy, the owner, is simply incredible. She treats you like a friend, not just a customer. You can genuinely feel how much she cares about getting things right for you. Her advice is thoughtful, honest, and clearly comes from deep experience and passion. She takes the time to understand your needs and ensures every decision delivers both beauty and value. It's rare to find a business that combines exceptional service, top-quality products, and real value at a fair price--but this is it. The level of care, design guidance, and overall experience is second to none. This is the only place we'll go from now on. Highly recommend! Oops almost forgot the Master BR and Beautiful family room.

First time in and was greeted by a woman who asked if I needed help with anything!…read more Amazing I didn't because I was just there to look around but as soon as I walked in, to be greeted like that is GREAT. I found some Stonewall Kitchen merchandise right around the corner and of course I bought a couple Jars, one for a Christmas gift and one for a friend. (Blueberry was the one for the friend) They had Christmas and Halloween Decor but were just getting around to the Christmas stuff so the Halloween stuff was discounted, in fact so were the Jams I bought, 25% off! I was greeted by another woman who welcomed me into the store.... and then a man and then another woman behind the counter, all very friendly and asked if I needed any help, I was pretty amazed by this because some stories you go in and are ignored.... They had diffusers and oils and candles, usually my thing but spendy, around $45 for a single candle up to $60 and not knowing if the brand has a good throw or not when lit makes me hesitant to buy, I am sure for that price it would mind you but again, not knowing for sure..... that is a lot to spend...PM me though if you have tried any and they have excellent throws, I will go back this weekend and buy a couple (Thanks) All in all, I would go back because they were adding more items and Id like to see what they add next. Thanks so much for such a great welcome for this first time customer!

They did a great job at my home I could not ask for a better company to have done what they've done…read morethanks affordable flooring

They installed Mohawk AC4 laminate and porcelain tile in my house in 2017. Everything held up to…read morethis day. The laminate was just 7 inches thick and I still have it in all rooms but one. I did not use a mat or soft wheel casters for my office chair, and so damaged laminate in one of my rooms, but even this took 8 years. All other rooms are still doing fine with some years left to go, with only the dining room showing some bubbling, which is fully expected for mid-range laminate installed almost a decade ago. In 2017, their customer service was great, with quick response time and scheduling. They had a great choice of quality laminate and, looking at their website, they still do.

We live in a Lennar home and wanted to change out the carpet in three bedrooms and closets to match…read morethe luxury vinyl plank floors in the rest of the house. The flooring that the builder put in has been discontinued so we checked with a couple of places to try to find a close match. We went to Expert Flooring Solutions and showed them one of the planks that we were tearing to match. Ron helped us and we scheduled an appointment for him to come out the next day. When Ron arrived he brought a new sample that we had not seen the day before. He had continued to look for a close match after we left. When he laid the new sample down on our existing floor we were thrilled to see how close it came to matching, We tried it in different rooms and it was the best we could have hoped for. No one, other than us, will ever notice the difference. When Ron sent us the cost, it was $2,000 less than another company had quoted us. We were very surprised. He also included a veteran discount, and we did not have to pay anything up front, We paid when the job was done and we were satisfied. The price included taking out the old carpet and hauling it, and moving the furniture from the rooms where the new flooring went. The crew that showed up on the appointed date and right on time. They were very courteous and professional. They did two rooms in one day and the third room was finished by 11 a.m. on the second day. Everything looks great. We could not be happier and high recommend Expert Flooring Solutions for all of your flooring needs.

I can sum up our (my wife and I) experience with Expert Flooring Solutions with WOW! We searched…read moreand searched for the right company to install our LVP and carpeting and after visiting the showroom decided that Expert Flooring was the right fit for us. Frank helped with our LVP and carpeting selections, and was on point for the install. Frank stopped by the day of installation to ensure all was going OK and if there were any issues. I highly recommend Expert Flooring; please reach out to me if you're undecided on which direction to go on selection of a company...

Alright, carries a large selection of home decor, specialty foods, pet goods, gifts, greeting…read morecards, kitchen, towels, cushions, oversize rugs & furniture. Saw some ube cookies $3.99. We didn't buy anything. Prices sure have increased. Tommy Bahama goods are significantly higher now. Everything is nicely arranged. It felt a bit much in the front though. Otherwise the rest of the store is well-stocked. Across the street is a TJ Maxx store.

Unfortunately, a multitude of things could improve…read more To begin, I have only shopped at HomeGoods approximately three times in my life, including this visit. I am not someone who enjoys department store shopping, so I came in with a very specific goal. I wanted a piece of artwork and a basket, then planned to leave. The store itself was difficult to navigate. Multiple aisles were blocked with merchandise, carts, tall baskets, or abandoned items that had not been shelved. More than once, I could not get my cart down an aisle or maneuver larger items without backing out and rerouting. I picked up a tufted storage stool and later a large art piece, but navigating the store with them became unnecessarily frustrating. The larger issue, however, was the customer service. When I entered the store, I did not even grab a cart because I intended to browse quickly. While walking through the clearance section, I found a faux rabbit rug or throw with a red clearance sticker for $29.99. Another customer nearby commented on how soft and luxurious it felt. We joked about it and discussed how comfortable clients would find something like that in an office space. At that point, I decided to purchase it, even though it was not originally on my shopping list. After continuing to browse, I selected artwork and a tufted storage piece and headed to checkout. At the register, the associate, Marsha, immediately looked at the rug and loudly said, "This is not on sale. This isn't $29." Before even attempting to scan the item, she ripped the red sticker off, left the register, and began calling for a manager while openly discussing the pricing issue. The entire interaction felt accusatory, loud, and unnecessarily confrontational. At no point had I argued about the price or requested a discount. I simply explained that I had picked the item up in the clearance section. When Marsha returned, she continued speaking to management on her headset with visible frustration and an attitude that felt entirely misplaced. She pushed the rug aside as though the purchase was no longer happening and moved on to ringing other items. I finally asked, "Are you going to scan the rug?" She responded, "Uh... yeah... you still want it?" Of course I did. I had selected it because I liked it. The rug rang up at $99. I purchased it anyway. What bothered me was not the price. It was the immediate assumption that I had done something wrong, the tone used, and the way the interaction was handled in front of other customers. To make matters worse, after paying for everything, my cart beeped at the exit. I paused and looked toward the cashiers. No one acknowledged me or attempted to assist. I tried again, and the alarm sounded a second time. I exited the store and briefly spoke with the same customer I had met in clearance. During that conversation, another associate, Sue, walked outside, grabbed my cart without speaking to me, and took it back inside the store. No explanation. No communication. Nothing. I had literally just completed my purchase. Sue returned with the cart, attempted something inside, and the cart beeped again. Clearly, the issue had not been resolved. By then, I was standing outside feeling less like a customer and more like someone being treated as suspicious despite having just paid moments earlier. Eventually, the manager, Gloria, appeared behind the registers but made no effort to approach me or address the situation. After waiting several minutes, I finally walked back inside. Gloria's response was disappointing. Rather than acknowledging the poor handling of the situation, she focused on explaining that customers sometimes switch tags or attempt scams. I understood immediately why Marsha had approached me the way she did. An assumption had already been made before anyone even scanned the item. I also addressed the fact that an employee had walked outside and taken my cart. Gloria stated that employees are not supposed to leave the building to retrieve stolen merchandise, which only made the situation more confusing considering that is exactly what had just happened. Her resolution was to suggest I call Mohammad, the store manager, on Monday. At that point, I chose to return every item and leave. I previously managed a women's retail store, so I understand customer service, loss prevention, and difficult situations. There were multiple opportunities for professionalism, communication, and de escalation here, and unfortunately, every one of them was missed. I have no desire to return to this location. This experience felt unprofessional from start to finish and left me questioning whether implicit bias influenced the assumptions that were made. Regardless, no paying customer should be treated this way.

my experience was wonderful. We went looking for a bunk bed with drawer stairs and Ryan was able to…read moreassist us with exactly what we were looking for. He helped my mom and I with the entire thing and understood exactly what we wanted. He was very friendly and kind. All over the experience was amazing and I'd definitely be going back in the future.

I don't understand all the hate that this store is getting. I went in and found it to be probably…read moreone of the nicest, cleanest, well decorated stores I have been to in a long time. Located right off Stephanie Street. You can easily find this place and there is plenty of parking. Upon entering the store within moments, somebody approached us and introduce themselves. She was very chatty, warm, and was quick to give us suggestions. The store was huge, like Costco. Huge, but everything felt very well maintained and very clean. Thank you. We were looking for a sofa. Sofa sectional, and they had plenty to choose from. We picked one out, and the deal was made. Honestly? It was quick and painless. Plus their 5-year warranty sounds amazing. This would be the second time we have purchased from Bob's overall, and have never been disappointed. They have plenty of finance options, and their delivery has been second to none. I would highly recommend this place. Bottom line? If you are looking for a great place to buy some furniture, and want to go a few clicks higher than Ikea, this would definitely be a place for you to check out. The furniture is sturdy, well made, stylish, and fully functional. Plenty of great options. And the staff is incredibly friendly.

Ron was incredibly helpful throughout the entire rug-cleaning process. The pickup and delivery…read moreservice made everything so convenient, and they even helped roll the rug back out when they returned it. The additional $50 fee was completely worth it because they handled everything from start to finish. Everyone was kind, professional, and a pleasure to work with. I would definitely use their services again and highly recommend them!

Being a satisfied repeat customer from 2021, I returned to have Smith's Fine Rug Cleaning clean my…read morewell walked on, beaten up rug cleaned again. Same great staff and owner over there doing great work that I am most pleased with, but there is a new reception person Careem. What a lovely, professional, kind addition to an exceptional business already. It is rug perfection....silk pink color popped back up again as it did in 2021 and could not be happier.