The only reason why this establishment isn't getting a big fat zero star is because the installers are so nice. However, our experience has been nothing but a nightmare since it began. We talked to Fred, the salesman, who came over and took measurements and drew a layout of the two areas we wanted to cover. We were asking for carpet in the living room, and vinyl in the kitchen / dining room / laundry room area. Fred assured us that everything would be done in one day and that he would be sending his best crew to do it because "vinyl is a completely different animal". Fred advised us that the installers would show up on 05.03.2014 before 9am and would be there all day to complete the job. That Friday before the install, Ron (the installer manager) called us to tell us that the installers would be at our home between 9 and 10. Shortly after 10am I called Carpets Galore, and was snapped at by Ron. When I asked what the hold up was, he said that the installers "had to go get some supplies" and basically blew me off. He said they would be there within 45 minutes. They weren't. The installers, Don and Nick, finally showed up to our house a little after noon and didn't proceed to get started until close to 1pm. They told us the reason for the delay was because they had their vinyl roller in a storage shed and had to drive all the way across town to get it. We asked them how long everything was going to take and they told us that the vinyl would take about six hours... the carpet another hour or two. We breathed a sigh of relief, thinking we'd have our house back by no later than 10pm. All of our belongings were outside in the backyard and with grey skies looming, we were anxious to get everything back inside before potential rain ruined it. Unfortunately, the installers weren't done that night. Nor were they done the next night. Here it is five days later and the vinyl still hasn't been completed. When we called to complain on 05.05.2014, Ron again got short with us - telling us that vinyl jobs this big are going to take a long time. When we complained about the speed and the quality of the work that was being done, he gave us a guilt trip - saying he would just go ahead and fire the installation crew because we "don't like them anyway"... and I quote "You want me to fire them? I'll fire them." He was defensive about the situation and said that the crew would be back that night and they *promised* they would have everything done. He even sent out a different installer to complete the carpet portion so the original crew would have their hands free to work exclusively on the vinyl. Obviously the job still isn't done. Not only that, when I was walking the area this morning not only is the job STILL not complete; but there are obvious seams, patch jobs, bubbles, nicks, and ill fitting areas all over the place. The installers have run out of vinyl and are trying to line up scraps to get things to work. I cannot believe that I paid close to $2000 for this crap. The salesman, Fred, is giving us the run-around and Ron just wants to put the blame on us. I wouldn't recommend this business to my worst enemy. UPDATE 05.29.2014 My computer is finally out of the garage and I'm having an opportunity to update this review. After Carpets Galore read this review, I was finally able to speak with Greg...the store manager... but only after I called Carpets Galore again to ask for help for the original crew that came out to do the vinyl. Greg came out and viewed the job that was being done and agreed that it was not up to standards. He spoke with the owner (who was unfortunately out of town due to a death in the family) and at first offered to repair the vinyl at a significant discount. But when Guillermo came out and saw the amount of patch work that would need to be done he advised a total redo of the job. All I can say is thank goodness for Guillermo. He and his assistant (I failed to catch his name) got to our house promptly at 0830 and were done by 1400. Amazing. I still can't find a single seam in the vinyl, and I wish we had received this team from the very beginning. I do still think that we should have received better customer service from our first phone calls, and I do still think that we should have been offered some kind of compensation for the fact that we were without a kitchen for three weeks... but Carpets Galore didn't offer and I'm not up to fighting the issue anymore. I suppose the end result is that I would recommend them for carpet, but for Vinyl make sure you ask for Guillermo. He was professional, honest, and courteous. Also, if you have any problems what-so-ever, make sure you call and talk to Greg. read more

UPDATE: Well, I go back to my original opinion of this company. I gave them more-than a generous amount of chances to fix this, but, they talked a good game of making things right, but did NOTHING. So, as a quick summary - when they installed the floors in my bathrooms, they damaged one of the shower surrounds. Slight, but it was still damaged. After I left a bad review for them here I got a call from the company owner, who assured me they would pay for the fix and do everything they could to win my business back. Next, a salesman for the company came over to look at our kitchen floor, as we needed it removed for a reno. At that time the salesman assured me that he would send someone from their company out to fix this -- the damage is very small and would just require some extra caulking to cover up. He assured me of this twice, infront of a 'trainee' he had with him. And told me that the owner had given him the okay to put $400 towards repairing the damage. So, nothing happened as expected. Next, I did have someone come out from there to remove the kitchen flooring as a trial to see if what happened before was a one-off, and to give CG a chance to redeem themselves. To list how that went: they didn't show up on the day when the work was scheduled, so I lost money because: I boarded my dogs on that day and took a day off work (I work at home and lost about $200 in pay). So I did both of those things for no reason as they never showed up, and I only found out they were stuck on another job because I called CG to find out what was going on. So they did show up the next day and remove the tile kitchen floor, but ... they did little to keep down the dust and the shattered tile/adhesive (I'm still finding chunks of it in and around the kitchen even after I cleaned and its been several weeks since this was done). And our oven was bent where the workman grabbed it to drag it out of the way so he could remove the tile. I didn't mention this to CG because they did NOTHING about the earlier damage in my bathroom. Also, I know its sounds petty, but it was weird: every one of the workman -- there were 3 of them -- used the bathroom at least twice just when they arrived, but not once for the rest of the time they were at the house? Finally, when I called the owner earlier about the bathroom damage and talked to her about the workmen not coming for the tile removal I got some sob story about how she hated the business and didn't want to be in it and on and on ... Well, to be frank, I could care less. I paid for services which your company either didn't provide in a timely manner or did a bad job of providing. All I can say is fix it or find a new line of work. I am NEVER doing any business with CG again. And I am recommending the same to my mother who needs the carpet in her house replaced and to anyone else who will listen. I know some people have had good things to say about CG, but that's not my experience. read more

I don't think we could have had a better experience. We went thru Costco, which uses Carpets Galore. Joe was our salesperson and he was very good explaining all the options. We put down about 2500 square feet of faux wood tile and another 1000 square feet (give or take) of carpet. We also had virtually all of the baseboard in the house replaced. On the day we signed the contract he brought with him Anthony who was in charge of the installation crew. On the first day of installation, only one guy showed up and we were a bit concerned. It turned out he was fabulous and as the days went on, he brought help with him as needed. The installer's name was Ishmael. He was beyond helpful. Realizing we were replacing all the floor downstairs, he tiled and grouted about half of it so we could move all of our stuff to that half rather than moving it back and forth multiple times. He was polite and clean and cleaned up each day. The tile floor looks absolutely amazing! On the day after the tile floors were done, another crew came in to do the carpeting which also came out great. That crew moved furniture back and forth as needed. We only had to move the light stuff. After all that was done, there were a few baseboard pieces that were not installed because we were having kitchen cabinets being installed and we did not know exactly where they would end. We called up and they sent out a team within 48 hours to finish the job. It took about 2 weeks to remove our old tile, install new tile, rip up old carpet, install new carpet and to install the baseboard (except those last few pieces). Everything looks great! If there was any issues we had it was with some communication about the timing. The tile installer showed up one day early and we were not totally ready (didn't move furniture off the old tile he was removing), but he helped us move our stuff. The carpeting install was supposed to happen after the entire kitchen was done, but they showed up (with 2 days notice) earlier than we anticipated too. It wasn't a big deal, we were just concerned about dust from kitchen install getting onto new carpeting (wasn't really an issue as carpeting is upstairs). Overall, we couldn't ask for more! read more

Review from my customer Ken! Brian, I wanted to send you a personal note to thank you for all your help with my new carpet. Considering that you selected both the carpet and the pad for me without ever seeing my home, I think you did an exceptional job. Now that I've had a few days to live with it and see it under different lighting conditions, I'm even more pleased with the choice. The color works extremely well in the house. In particular, I've noticed that it has much less of the yellow tone that my old carpet had, and it complements the rest of the home very well. The difference goes well beyond the color. The carpet has completely changed both the look and the feel of my home. It feels softer and more comfortable underfoot, the rooms feel quieter, and the entire place feels cleaner and more finished. After living with the old Berber for more than 20 years, I don't think I fully appreciated how much the old carpet was affecting the house until it was gone. I also want to specifically compliment the installers. They spent essentially the entire day here, did a very good job with the installation, and were remarkably thorough. In fact, so far I'm not even sure I can identify where the seams are, which says a lot about the quality of their work. The transitions and stairs look great, and they did an excellent job cleaning up and vacuuming everything before they left. I was very impressed with their work. What has probably surprised me most is how much of a transformation new carpeting could make. The house doesn't just look different; it actually feels different to live in. I'm very pleased with the final result. Thank you again for taking the time to steer me toward the right carpet and pad. You made the selections based entirely on what I described to you, and you got it right. Ken read more

I recently purchased and had carpets installed. Bought through Costco, and Joe from Carpets Galore is one of their salesman. He was great. I originally met with him a year ago to get a quote. He was professional, courteous and I could tell he knew what he was doing. When I told him our situation he was quick to give me the best options he had. I appreciated his no-fluff attitude and a quick and easy quote. His followup was on point, and when we decided not to have anything done, he did not try to sell me anything unwanted or bug me any more. We revisited the idea about a month ago and I again worked with Joe. Same great service. Quote on the spot. One thing I love is that he came to my house and even let me hold on to the samples for a couple days so I could show my husband. After getting several quotes, decided to go with him. A different quote I got - they came to my house to measure, then I had to go to their store to pick out carpet, get a quote. I could take a sample home but then I also had to take it back. The process took waaaay too long, and with 2 babies, it wasn't easy. Joe brought everything to me which was awesome. Carpet installation was great as well. They were professional and no fuss. They cleaned up so well and our carpet looks so great. Even the transitions from the carpet to the linoleum are so much better than our previous ones. I feel like I live in a brand new house! I would definitely recommend. read more

I recommend Carpets Galore whole heartily and I am telling you, you are missing out if you don't use them. The flooring company I used to use went out of business ,as I have seen many other flooring companies fold under. I was looking for a stable, economical and professional flooring store and I heard their commercials stating that " That they beat them all" and they have proven that hands down.. I am all in with Carpets Galore!! I have been purchasing houses and fixing them up for many years and I needed good prices, quick and quality service and the knowledge that comes with being in the business long term. I found Carpets Galore to be able to meet those needs and much more, they are professional, experienced, competent, efficient, and all around great customer service. I have had comments from the purchasers of my homes that the homes looked great and that the loved the flooring, either being wood, tile or carpet, all great reviews. I recently used Carpets Galore for my personal residence and wanted higher end flooring being carpet and tile and had some difficult needs in the house and they were able to accommodate my needs without any problems. I am very very happy with the product and installation. I won't be using any other flooring companies ever again. I will be referring Carpets Galore to everyone that I know that needs flooring!. read more

Save money and buy materials directly from Costco and hire a contractor directly (since that's where they get their materials and contractors from anyway.) They will up charge you for the materials. The owner Marilyn doesn't even live in NV, she lives in CO. The other owner doesn't live here either, Greg FIshman lives in CA. Part of our flooring is from Shaw and Greg will tell you that he is "Shaw's costumer" since he ordered the materials through his business. They use Durango Flooring whose employee's left their garbage all over our house after they walked off the job. Their other contractor, Entourage, is owned by Anthony Herlihy, who delayed the job and blamed it on the customer (us.) He also tried embarrassing me claiming stale payment even though the issue was with his bank and he was paid via zelle not even a day later. All of these people are unprofessional and useless. read more

I am a serious shopper when it comes to big purchases. Carpets Galore was one of the places I shopped. I made my decision because John was so informative on product knowledge that I knew his years of experience was leading me to the right decision. I wanted my flooring to last a very long time so I would not have to do this again in a few years. Like I had to do with the other company. The extra bonus was that the prices were very competitive! Everything was done in a timely professional manner. I would highly recommend this Company for flooring. I did see a few disappointing reviews, though they seem to be answered and resolved. It makes sense that a company that has been around for over 30 years. (They did my grandparents house) Must be doing something right. My experience was Awesome!! Thank You John read more

I should have went with Carpets Galore as my first choice after talking to my friends. However, I went with Joe Garza or his real name is Joe Castanon. He may have worked at Carpets Galore at one time. He started a company called Luxury Flooring Solutions. We agreed on carpet and laminate but what was installed was inferior apartment grade. The old bait and switch. The whole job has to be redone. If this guy tries and sells you carpet, turn away run and don't walk. This guy is a fraud. He said he would refund me $800, but never received it. He wont take my phone calls. He does not have a business license. I put in a complaint with the Las Vegas Business License department. I have to take him court to resolve this issue. The moral of the story is I should have went with my first choice Carpets Galore. read more

Thank you Carpets Galore. I thought I was going to have an impossible task to buy flooring for my new home and I'm moving in from out of town. They were very informative with the decorating and suggestions. I needed everything, wood, Tile and carpeting for the entire house. After shopping round they were the the flooring company, I decided to buy everything from them. In many cases we had to deal by phone due to my schedule but everything went well without a hiccup. The finish job was beyond my expectations and I couldn't be happier. Anybody looking for great prices combined with superb service should give them an opportunity to show their products and don't worry about the service, that's an automatic. You made my life a little easier and I appreciate you, especially Marilyn. read more

I recently had the pleasure of working with Carpets Galore Flooring in Las Vegas, and I can't recommend them highly enough. From start to finish, the experience was smooth and hassle-free. The team was incredibly professional, maintaining great communication throughout the entire process. They were quick to answer any questions I had. Not only was the quality and service excellent, but the pricing was also very competitive. I shopped around before choosing Carpets Galore, and their prices were hard to beat, especially given the high quality. If you're looking for great flooring, fast service, and reasonable prices, Carpets Galore is definitely the place to go. I'm extremely happy with my new floors! read more

I usually don't leave reviews but felt impelled to leave one. My husband and I just bought our first home and we were afraid we wouldn't have enough for renovations, after shopping around town Carpets Galore had the best prices in town and had everything we wanted with a huge selection. Thanks to them we were able to do our whole house without breaking the bank. They were friendly, helpful and so informative on teaching me the different types of flooring and led me to the best option for our families needs. The Installation went flawlessly and my house looks like my dream home I've always envisioned! I would highly recommend this flooring store they won't disappoint! read more