I can't say enough good things about Rinaldo at Art Gold in Everett. I walked in as a first-time…read morecustom jewelry customer with only a reference picture and a clear vision for a Masonic pinky ring--and Rinaldo treated it like it actually mattered. From the first conversation, his customer service was next level: patient, focused, and genuinely listening to every detail and concern I had. He didn't rush me, didn't just tell me what I wanted to hear, and he set expectations like a true professional. He told me up front it wouldn't look exactly like the picture--more like "about 95%"--and what he delivered was honestly even better than the reference. The whole experience was strong from start to finish: quick turnaround, great communication, and when I picked it up the presentation was phenomenal. But the real story is the craftsmanship--the ring looks and feels like a true heirloom, with clean lines, strong detail, and quality you can see immediately. If you want a jeweler who combines high-level craftsmanship with serious professionalism, Rinaldo is the guy. Bottom line: he took my idea and turned it into a custom family heirloom I'll be proud to pass down for generations. I'll be back--no question.

A battery for a Timex Watch is 30 dollars. Wow, expensive…read more The battery costs 5 to 7 dollars retail. It took less then 3 minutes to replace it. A generous profit is 20 dollars. But they charged 30. I buy gold gifts for my grandchildren, but it won't be here

Fleming Jewelry created an exquisite Tanzanite and Gold earrings and necklace set for me. They were…read moreattentive to my requests and choice of stones. The price was fair. The quality of the jewelry is above par and excellent. There are quality pieces for various price ranges. I wouldn't consider buying jewelry from any other jeweler. This is an established, long standing, company with a sincere respect for it's customer base.

Picking out an engagement ring is a stressful experience, unless you have someone like Shayne…read morehelping you out. I gave her an idea of what I was looking for, and she took care of the rest. Shayne is down-to-earth and made my experience looking for a ring an easy one. So easy, my wife and I went back to her when we were looking for our wedding bands. Stress-free and honest is exactly what it is like when buying from Shayne at Fleming Jewelers. I will be recommending all of my friends and family to Fleming Jewelers in the future.

Review from my fiancé :)…read more Let me start off this review by saying if you've been to this place and are hesitant if you should go with them, you need to greatly reconsider your position - because we went to several different places (both local & chain), and BDC is absolutely the best and a cut above the rest. My girlfriend (now fiancé, of course ) were in Boston for July 4th and we decided to check out a couple jewelry places. We didn't seek out this place in particular - we just happened upon while walking around the area (we even looked at a place next door that was not even a maybe after going in). We were greeted by a very nice & smiling Stephanie. She and her family own this business, so right off the bat, you know you're going to get the best (local) service - versus being just another "number" at a chain jeweler. Stephanie was a no-pressure, VERY knowledgeable, down-to-earth salesperson. She first congratulated us both on the future engagement (the first sign of her easy to approach, personable nature). She then asked if we were looking for anything in particular, so my finance showed her a picture of a ring she saw on Instagram, and Stephanie instantly found one very similar to it (an example of her no pressure, non-upselling nature). She answered all of our questions about the different qualities of a diamond (caret, cut, color & clarity). She is both a certified Gemologist and Diamontologist, so you know you're getting the best information from her. Another thing that really stood out to us is when Stephanie told us that not only will do they do free life-time cleanings, but they'll also do a complimentary repair/replacement of the stone if it's lost, damaged or even stolen. That in itself is rare, because most places (and all the other ones we checked out required this) make you submit a claim through your insurance. So that right here sold us, and put them on the top of our list. We finished the visit by Stephanie writing down all the information on the ring for us on a business card, in case we did decide to go with it. After visiting BDC, we went to several other places (local & chain) in Maine (where we both met, and I'm from). However, after weighing all the options and how the other places were, we knew the obvious answer was BDC. Stephanie's no pressure, approachable, knowledgeable personality and their obvious commitment to customer service made it an easy choice. Over the next several months I worked with Stephanie directly since I knew what my finance liked. We emailed back and forth over different options based on the information from the card (the ring we originally looked at) and on my budget. She even went as far as to not only send me pictures of al lthe different rings we talked about, she also sent me videos of them so I could see them in greater detail. If that isn't superior customer service, then I don't know what is. She even suggested a ring (that I ended up picking as the one for our engagement ) that was several thousand cheaper than the original ring we looked at - that is an obvious commitment in showing that she genuinely cares about what the client wants, and not just trying to up-sell you on something you don't want nor need. When I finally did pick out the ring of choice, Stephanie made it so easy to make a deposit over the phone, and get the ring started in production (she was even willing to do this on just a small deposit put down, because she knew I was on a deadline of wanting to propose on a certain day). When I came in to pick up the ring, she already had it ready for me - in a gift box & all. That just goes to show you that not only does she care about what you truly want, she also values your time. We finished by her congratulating me on my pending engagement, and truly showed a sincere interest in our special day (she even asked where and how I was going to do it - so she obviously genuinely cared about our special moment). In concluding, BDC is absolutely the best jeweler not only in the Boston area (which obviously says a lot, because there's MANY to choose from in the city), but also out of any we went to. Stephanie is by far the best in service (no pressure, approachable), knowledge (certified Diamonologist/Gemologist who answers all your questions in the best detail - explaining everything), and quality, local business (even replacing damanged/lost/stolen stones as a courtesy to its customers). Do yourself a favor and go here - you will not regret it (but you will if you don't go here). Thank you, Stephanie & the rest of the staff at Boston Diamond Company for making this one of the best and easiest decisions of our lives! You have truly earned two customers for life, and we won't hesitate for a second to recommend you to all of our friends and family.

Stephanie was a pleasure to work with & she was able to create the perfect ring for my fiancé,…read moreafter showing her some sample ideas. She brought my vision to life perfectly. My fiancé is absolutely in love with her dream ring. Would highly recommend Boston Diamond Company for any of your jewelry needs.

Raffi is an artist and did an amazing job on my custom ring. I always admire my friend in…read moreCalifornia's jewelry and finally reached out to him. Raffi made a custom beautiful criss cross diamond ring. I had a few very old diamond rings that he also took in on trade so the price was affordable. I am in Phoenix and he is in Boston, and he sent me FedEx labels to make it all so easy, his communication was always professional.

Got my engagement ring and wedding bands here. Great people and fair prices for excellent quality.read more

Five years ago I bought my wife's engagement ring from Sousa. Peter was very helpful and we are…read moredelighted with the result. When purchasing diamonds and fine jewelry, it's best to deal with a credible retailer. Sousa Jewelers is a credible retailer and expert jeweler.

I went here from a recommendation from a coworker. Sousa Jewelers has been her go to jeweler for…read moreyears and she has been recommending them to a few other ladies at work as well. I'm very happy I did; esp. after my fiasco with the bad jewelry experience I had with my wedding band. They were very easy to deal with and honest with their work. I got to see the new diamonds under a loupe before they replaced the bad ones on my wedding band. And, they finished the ring in the approx. time they quoted me with. I'll definitely be coming back here with any future purchases and repairs.

Twice I've come to this store wanting to support a South End small business and twice I've been met…read morewith dismissive, rude service. The first time I wrote off as a fluke, maybe the shop owner was having a bad day. The second time I went in with a very reasonable request (advice on the sizing of a ring) and before I even had the sentence out of my mouth I was being told they do not work on jewelry that was not their own while simultaneously being walked away from. Sure, a very reasonable policy, but it would have been nice to be talked to in a more respectful manner. I ended up walking a block over to Laura Preshong on Tremont and they welcomed me in and enthusiastically helped me out and I was on my way in under 5 minutes! That's all it took! So just beware that unless you walk in with a commitment to buy and only work exclusively with them, you're better off elsewhere!

I can't even begin to tell you how amazing this store is. I stumbled upon this store in the South…read moreEnd years ago and was always mesmerized by the window displays. One day i decided to walk in and let me just say say WOW. This jewelry is so stunningly beautiful and well crafted it blew my mind. The owner is truly a skilled/unique artist with a keen eye for beauty in all objects. The pieces are sleek, sexy-looking, sophisticated, I could go on forever. I ended up getting a black diamond pendant, which was set in 22kt gold, and a unique garnet pendant that was set in 22kt gold as well. These pieces are stunning and I have been complemented numerous times on how beautiful/unique the piece was. So if you guys want to look sleek,sexy, and sophisticated by all means go here. Trust me when I tell you, you will not regret it, in the least! Oh and the owner is amazing to work with. She(Michelle) is very thoughtful and gives a lot of insight on each piece, even when trying things own, she helped sorting out what essentially would be the best fit for oneself. So five stars to amazing customer service as well, but seriously go check this place out!!!

We've been customers for 30 years and highly recommend this jewelry store. Artie is always super…read morefriendly knows us by name. Anytime my husband buys jewelry for me. It's from there. He's very approachable takes his time explaining things and has really gotten to know me and my style.

The service for repairing watches including luxury ones is outstanding…read more Also the range of jewelry products is very good. The owner and his daughter are very knowledgeable and experiences. They are also ready to help pick out exceptional gifts.

I need a batteries for three watches. I brought them in and Paul did them on the spot. No dropping…read moreit off, just waited a few minutes, and very reasonably priced. Excellent service, like you used to get years ago in stores. I have a bunch of rings to be resized and I will be bringing them in.

Five very enthusiastic stars! So grateful a friend recommended Perella. He repaired two silver…read morebraided bracelets (one with a complete split mid-braid, and the other had a broken link). Repairs were done in a day, the price was more than reasonable (I left a 30% gratuity and asked to have one on me). I took a chance and asked him if he could take a link out of the white "bike chain" style bracelet (that two other jewelers had told me was impossible to do) and he had it back on my wrist in under two minutes. No doubt, I'll be back and and will pass along the recommendation.