I would not recommend this rooftop for a group event after the way our retirement celebration was handled.
Before making any reservations, I contacted Olivia, a regional sales manager, to ask about reserving the rooftop for a retirement party. She provided the pricing for reserving the rooftop, and I explained that rather than booking the entire rooftop, I preferred to simply reserve tables for our guests. She directed me to hotel management at the location for table reservations.
I then went to the hotel in person, told the staff that we were expecting approximately 50 attendees and wanted to reserve tables for about two hours. I was specifically instructed by the hotel staff to make the reservations through the OpenTable app.
OpenTable limits how many guests can be included on one reservation, so several people in our group made separate reservations to accommodate the number of attendees we had already disclosed to the hotel. Some reservations were under the same last name, and all identified the occasion as a retirement party. The day before the event, the hotel even contacted those who had made reservations to confirm that we were still coming and asked about the occasion. We confirmed that we were and again stated that it was a retirement party.
Despite all of that, when we arrived on a 90+ degree day, our group was seated in the section exposed to the sun with no shade, while other seating in shaded areas remained available. The rooftop manager then told us they were not expecting such a large group and said we should have arranged it through the regional sales manager, the exact person I had originally contacted, who had directed me to hotel management for table reservations. Hotel management, in turn, had directed me to OpenTable.
When I explained this, the manager asked me to produce Olivia's email. At that point, I was trying to welcome guests to a retirement celebration, not search through my work emails to prove that I had followed the hotel's own instructions.
The problems continued. Although these were multiple individual OpenTable reservations, the manager assigned one server to the entire group and would not allow separate checks. I had already told our server that I was purchasing appetizers for each table, while individual attendees would be responsible for their own meals and drinks. The server later came back and explained that the rooftop manager had instructed her that everything had to be placed on one bill.
Even more frustrating, members of our group were told they could not simply go to the rooftop bar and purchase their own drinks, even though the bar remained open and other rooftop guests were able to use it. Instead, our guests' drinks also had to be placed on the same bill.
Then we learned that some of our attendees were actually being stopped downstairs at the elevator and prevented from coming up. When we questioned the rooftop manager, he again said they had not expected such a large group. We asked what the rooftop's capacity was, and he could not tell us. There were still other guests being allowed upstairs and available seating, so the rooftop did not appear to be at capacity. Only after we raised the issue did he say he had contacted the front desk and told them to allow our remaining guests upstairs.
By the end of what was supposed to be an enjoyable retirement celebration, I had to apologize to coworkers who had initially been kept downstairs and then go from person to person asking what they had ordered and collecting money because management refused to split the bill. Some people did not have cash and others did not use electronic payment apps. It was embarrassing, unnecessary, and completely avoidable, particularly for drinks that guests could have purchased directly from the open bar.
What bothers me most is that we did not simply show up with 50 people and expect the hotel to accommodate us without notice. I contacted the regional sales manager first. I then went to the hotel in person. I disclosed that we expected approximately 50 attendees. I explained what we wanted to do. I followed the hotel's instruction to use OpenTable. The individual reservations identified the same retirement celebration, and the hotel confirmed those reservations the day before.
If the hotel does not permit multiple table reservations for a group of this size, that should have been explained when I stood in the hotel and specifically told staff how many people would be attending, not after everyone arrived.
The booking process was poorly coordinated, and the way the situation was handled on the day of the event was rude, embarrassing, and highly unprofessional. What should have been a pleasant retirement celebration instead became something I had to spend my time managing and apologizing for.
I will not return. read more