On our first morning here we called the Montage to see if they had any rooms available. They said they get that a lot from Ritz Kapalua guests. For reference, I would put properties like Dove Mountain Ritz or Niko Japan Ritz at a 10 in terms of overall experiences. If we're using those as the standard, the Ritz at Kapalua gets rated a 3. (For reference we are Marriott Ambassador and Titanium Elite, respectively) The pros: Located at Makaluapuna point in Kapalua, there is excellent whale watching from the cliffs. There's Oneloa beach next door with Ironwood cliffs for a nice daily walk. The cons: The folks staying here act like they've never been anywhere. Truly abhorrent behavior. This is not your home, this is a public space. Act accordingly. As a result, I think the staff are just fresh out from dealing with entitled haoles and it shows. I dont blame them but the Aloha is severely lacking as a result. It's noticeable and a bummer. When we arrived at 10 pm, the valet asked us if we wanted a cart for our luggage. At a Ritz its customary to have an associate who handles getting luggage to your room. Strange first impression that made sense as time went on. Many of the associates seem like they are temp or maybe new. The rooms are TIRED. Like 20 years past their prime tired. Room cleaning is at an absolute minimum. Turn down service is literally pulling one corner of your bed sheet down and closing the curtains. I think they are understafffed. This location needs to shut down and and undergo a major reboot and probably needs new management. The restaurants are very mediocre and the prices are absurd. At the spa, we had to endure listening to a DJ blast Soula Boy remixes in the outdoor relaxation area like it was Cancun on Spring Break. Once again, did I mention how poorly behaved the guests are? This was the worst part of the experience by far. Ive generally avoided hotels in the islands preferring a private home rental and I will absolutely avoid this one in the future. The brand name should represent something, but here it does not. Dont waste your resources here. If there had been anywhere else on the island to stay this week, we would have. read more

The Ritz - Day Spas Near Me - Kapalua, Hawaii

Fancy resort w amazing views of the pool outside. You can just sit in the lobby and get some snacks and people watch below. The pool is beautiful and serene. Staff are friendly and dedicated. It's a nice place to destress. read more

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I absolutely LOVED the Ritz in Maui. It is easily one of my favorite hotels I have ever been to and I can't even believe it. First of all, the views are epic. Their lobby view is out of this world. Overlooking the pools and directly into the ocean. The ultimate Maui experience. The rooms are nice and give off the island feel. The gym has everything you need for a vacation workout. The beach access is great. It's feels like a private beach but it's not. You never need to leave the resort. Everything I ate here was solid. The pools are great. They have kid friendly and adult pools as well as separate hot tubs. Pickleball, basketball, golf. What else could you want? Steps away from Dragons teeth which is pretty cool. Either way, staying at the Ritz in Maui is like finding paradise. Aloha! read more

I went here for my honeymoon with my now husband to enjoy the spa and all of its amenities. I have had a massage at various ritz locations and this was by far the worst. My husband and I got the couples massage and my husband had a massage that was great! His masseuse asked him how the pressure was, checked in with the pressure, etc throughout his massage. He got off the massage bed super relaxed! On the other hand, I laid on the massage bed for 90 minutes and just got lotion rubbed on my body. If I wanted that, I would have stayed at the pool and just simply asked my husband to rub in my sunscreen... since that's exactly what it felt like. There was little pressure, so much so, that when the masseuse had got to my legs it tickled because how softly her hands were touching my skin.... for a massage that my husband received the exact same kind, but said the pressure was extremely tough. I asked the masseuse about 20 minutes in if she could go harder, after she didn't check in for that entire duration since she just was lathering me with creams... and I was told it would be an upgrade for deep tissue... while my husband laid next to me getting his back worked. I asked a total of FOUR times throughout the 90 minutes and in the last 20 she used all her strength on my neck... thanks I guess? I couldn't enjoy the 90 minutes because of how horrible it was so instead of relaxing I was just upset. To settle this, I spoke with the manager. She gave 20% off my massage only. Before complaining I noticed a gift for my husband and I with our names on it behind the counter. Well, after my complaint discount, we got our gifts subbed for the basic bath salts. HA! As for the amenities, they were very nice and clean however the sauna didn't work and wasn't turned on the entire time I was in it and the cold plunged BEEPED for the entirety of my time "relaxing." I would not go back and rather of had a 2nd massage at the montage down the way. Cheaper, better amenities, better massage, and much better service. read more

THE SPA!!! Men's Facial!! GO..... I know the treatments here are on the high side BUT, I opted for the 'Deep Cleansing Organic Facial' for 60 minutes. I promise this will be the best facial you may have. Nice environment, very nice staff and, the actual facial is like no other. If you want to splurge on a facial, this is honestly the place. Plus, you have all day access to the indoor and outdoor hot tubs, steam room, hot sauna and quiet area. I know it's a lot of money and I would typically NEVER spend this much. But, I'm so very happy that I did. For two people, it comes to just over $600.00 including tips and, the valet parking is free. GO!! Do it and you'll be so happy!! read more

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Spent the day at the spa and was very impressed with the service and the amenities that are offered.

Beautiful property and very well kept. Check in was fast and friendly. A keeper for sure. read more

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Love love wonderful time here and everyone was so kind. Can't wait to come back vibe was everything

Amazing views and nice hotel soap and shampoo that they offer. It's an expensive hotel so it's no joke that they offer high quality soap and shampoo! One problem with the hotel is that there was a weird smell that I am not familiar with. It's not like any other hotel aroma that I experienced. It's unique and distinct but it's alright. Maui is beautiful all around with different trees and it's a nice view that this hotel offered. We also got valet parking but it was sometimes a hassle since at times it took quite some time but it was still alright since they bring the car to the entrance. read more

Absolutely amazing! Greeted with puka shells/leis. The resort is stunningly beautiful, just steps from the ocean. Awesome pools- one for the kids/family, the other adults only. Multiple on-site options for dining- especially liked the Aloa lounge for a light dinner, drinks, and nightly live music. There is a gym, as well as a spa on site. Multiple shopping options. And the golf courses!! Both spectacular. And can't miss the luau! read more

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Wow! What an experience! Laura did a phenomenal job ! My husband bought me a ? Journey and it was beyond fantastic! Foot and head scrub, full body scrub, and massage! I was in heaven and didn't want to leave! The facility was also nice. Dora and the front desk lady Normalee? We're very sweet and welcoming. My friend and I very much enjoyed our experience and quality time together and we both agreed that when we come back, we need to book again! I would of course ask for Laura again! The yummy smells of the scrubs, lotions, and oils were so relaxing! Highly recommend & well worth the heavy price tag. read more

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Loved the experience, and the value of what you get. I recently visited their competitor, the GW in Wailea and they are leaps and bounds better! First of all, with your spa appointment you get ALL Day Amenities access from opening time until 4pm. Unlike other resorts that only give you only 1 hour beforehand. At the Ritz, you actually have time to just relax before and after your treatment. Even their snacks are much better. They recently added a PLUNGE tub in the woman's side (not sure about the men, but I'm going to guess it would need to be fair to have one on the men's side too). And the power jets in the hot tub are strong and they keep their water hot so you actually get a proper heat treatment! And, they take care of the locals, they just introduced promotional treatments and prices for a limited time (during the slow season in Sept/Oct) with a Hawaiian driver's license. And lastly, they accept Spa Finder certificates. Loved the facial service, and will return in the future to try out their massages. Thank you Ritz, made my vacation. read more

Love my stay at the Ritz- Carlton Maui. We stayed at room number 31, the Club Lounge Ocean view and pool view with big balcony. From the moment that we walked in Grace at the front made us feel welcome. Our room was spacious and nicely decorated. We loved it. The hotel is upscale with several pools and the pools were opened 24 hours. The hotel is not a direct beach front but you can walk or take a golf cart to the beach which felt kind of private because it is not over crowded. - [ ] We took the free shuttle to Napali beach, a good beach for snorkeling. It was great that we did not have to deal with the parking. The club lounge was awesome. Thank you Laura and the club lounge team for wonderful service. They serve meals 5 times a day and the food was great! I had Chocolate Martini at the lounge and loved it. We love the Banyan restaurant and restaurant by the lobby bar as well. The food was good. We walked to the Italian restaurant close to the Ritz one night. The souvenir shop was located within the walking distance as well. I bought Ritz Carlton leather back pack for my self & my husband including golf shirts & hats. We enjoyed shopping at the Ritz. Thank you The Ritz Carlton, Maui. We absolutely will be back . read more

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The spa facilities are very nice and have always been quite clean when I have visited over the years. Each time, it has been a good experience with an enjoyable, relaxing massage. Come early to enjoy the steam room, hot tub, relaxation room, etc before your treatment. read more

Beautiful gorgeous property, so inviting and relaxing. Customer service excellent. Wish the rates were a bit less for the less unfortunate financially. read more

Today I had the luxury of indulging in a 50 minute deep tissue massage with Piper at The Ritz-Carlton Spa. The spa was serenely decorated and the staff was centered and full of aloha. After leaving the spa we enjoyed a light lunch of caprese flatbread at a poolside bar. Aleiyeh made lunch even more enjoyable because she was so kind and pleasant to talk story with. We will definitely be back soon read more

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We stayed at this property many years ago (before Marriott acquired them) and it was lovely. Everything you would expect from the Ritz brand. However, we went last week and it was a very different vibe and not in a good way. First our room was not the room we reserved and paid for. We had to pull up our confirmation to prove we paid for a suite. The suite view was the back of a restaurant where you were looking at deliveries, garbage, etc. seriously? we wen to hang out at that pool area......not great. Pool attendants were not helpful, the overall pool area was a bit disheveled. used towels laying around (with no one clearly using them), old food trays sitting out, the vide was just off. We had dinner at the bar and the staff were ok.....but kind of felt like I was in a mediocre sports but rather than a Ritz Carlton. We got back to our room and the tv didn't work......had to call to get someone to fix.....he was the highlight. he was great to talk to and entertained us while fixing the tv issue. we decided we couldn't stay here for the planned week. we called front desk and explained our displeasure and that we would be checking out the next day. we ended up at the Four Seasons and what a difference........Sadly it seem The Ritz has not maintained its specialness. read more

Had a great experience with Brenda. This was a last minute request for an updo for a photo session. I found an appointment right away. It was overall a nice pleasant experience. The salon is beautiful hair and nail services offered. I only got the hair done and it was beautiful. read more

We stopped in for a drinks and music and the place was dressed up really nice for the holidays. The bar area over looked the courtyard and pools. The place is relaxing and the service was good. It was an enjoyable evening and would return. read more

The Ritz - Courtyard area from the bar. - Day Spas Near Me - Kapalua, Hawaii

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Stayed for a quick trip to celebrate some medical victories. From the grounds to the service and food, everything was fantastic. Our room was spacious and impeccably clean. The lanai overlooked the golf course which was a great place to wind down after spending a relaxing day at the pool. Closed the night on property dining at San Sei Japanese restaurant with some oh so yummy panko crusted tuna. We will be back! read more

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Best massage we ever had. My wife had Jessica and I had Danielle. My wife said she enjoyed her lomi lomi and that was the best massage she ever had. I too, had the best massage ever. Both Danielle and Jessica did a spectacular job, hitting all the muscles we wanted them to focus on. I would recommend this spa and these two. Brother Mone was also very welcoming and helpful on the men's side on making sure we are taken care of. Loved their ammeneties; each side has their own relaxation area, jacuzzi, steam room, and sauna. Bathrooms and showers were clean and had everything for personal hygiene. They also have a co-Ed relaxation area with jacuzzi. Staff were very welcoming. We were very happy with our service here. This is a beautiful hotel. Very relaxing and got that romantic and therapeutic-soothing ambience. read more

The Ritz - Ice coffee from the lanai - Day Spas Near Me - Kapalua, Hawaii

I mean, I could write an entire essay praising The Ritz in Maui! My partner and I just returned from a 5-day, 4-night stay at their property in Maui, and we were both in awe of everything! From the gorgeous property, to the views, to the valet staff, Joy greeting us the day we got in, to the rooms.... I can go on and on! Let me start by mentioning Jorge, one of the valet attendants, who also welcomed us with a smile, took note of my partner's handicapped plaque, and was extremely helpful, kind, and courteous. Back to Joy again. When we got to The Ritz there was this beautiful lady snapping her fingers to the beat of music playing, with a huge smile on her face who saw us and literally welcomed us with open arms, and right away we knew we were going to love this place. After Joy guided us to the reception to check-in, which was super fast and easy, we looked out towards the beach and the views, WOW, just spectacular. The lounge area that looks out to the resorts various pools, grassy area, and to the beach left us breathless. Our king room was great as well, with a comfy bed, coffee maker, private mini fridge, two closets, balcony overlooking the golf course next door, with a view of the ocean, and a beautiful bathroom with double sinks, a standing shower, a (separate) tub, and a private water closet. The pool area is just as gorgeous, with plenty of cabanas, lounge chairs, towel service, and wait staff for drink/food orders. Down by the private beach you will also find a delicious burger place. Because my partner does have some limited mobility, we loved that you can request a golf cart ride down to the beach and burger place, and back up to the resort when you are done. I mean, this place has thought of everything and everyone! I will end by saying that we also really appreciated that on day 1, all the staff we encountered called us by our names, ALL of the time. From Joy, to the valet staff, to the wait staff. Kudos to them all! This was our very first trip to Hawaii, and I thank the staff at The Ritz for making this vacation so memorable. read more

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My fiance and I visited the spa at the Ritz-Carlton on the day of our engagement. The experience was both relaxing and memorable. We drank tea, relaxed in the hot tub, and got a couple's massage. The tea was tasty. The outdoor hot tub area was small but enjoyable since it was secluded from the general public and quiet. Our couple's massage was excellent. The masseuses focused on every muscle area we were having issues with. We appreciate the extensive amenities offered. Overall, we think that the service and amenities offered made this a good deal. We would advise any couple to add this service to their vacation itinerary. read more

For the price would have been better to stay elsewhere. We have stayed at many Ritz hotels and by far this hotel is at the bottom. The level of the Maui Ritz is the same as any Marriott but over twice the price. My suggestion would be for the hotel leadership to stay at other Ritz hotels to better understand what the normal Ritz experience is. The Club Lounge has the same food every day with everything in the exact same location. Hours of operation of the lounge did not meet the needs of the guests other than breakfast. The employees that worked in both the Lounge and valet were awesome. The room furniture is dated and uncomfortable. The room had a great balcony but no light to sit out at night. My checkout experience said it all: The desk employee said how was your experience and I said Just OK but honestly disappointed. His answer was "Good" For the price, value and experience I would recommend that you stay elsewhere. read more

We went to the spa at the hotel. The massage was great, the amenities were nice. The only thing that was lacking, in my opinion, was ice cold Cucumber or lemon water. They had bottles of room temperature water available but it just didn't quench my thirst. Lol The steam room there is intense! So much steam! And eucalyptus! There's also a dry sauna & a hot tub in a clothing optional, separate sexes area. Then there's also a mixed sexes hot tub outdoors. The dressing room was fully equipped with lockers, robes & slippers, private, spacious showers, soaps, facial cleaners, moisturizer, razors, sun screen, makeup mirrors, blow dryer, mouth wash. The masseuse was very communicative & addressed the areas I mentioned. It wasn't the best massage I've ever had but it was definitely a great one. It was on the expensive side but considering the location (nice resort in Hawaii) it was on par for what one would expect to pay. It was a nice treat after a day or being knocked around by the waves at Black Rock Beach. read more

Excellent messages and full spa amenities with hot tub, steam room and sauna. A bit pricey but worth it as you get free valet and can stay there all day. read more

Had a phenomenal time celebrating a milestone birthday and had a minor hiccup with my stay and the customer service recovery was stellar - above and beyond what I can anticipate. Thank you so much @ Hutch Guest Relations for making the stay memorable !! Also thank you Grace @ front desk for getting me in touch with Hutch. Look forward to the next stay. read more

I had the opportunity to visit the Waihua Spa twice during my 5 day stay at the Ritz Carlton. The first day I arrived at the Hotel, I called the Spa from my room for an emergency Manicure as I urgently needed it after coming from hiking a few days in Kauai, my nail polish had pealed off and they were in bad shape. They kindly squeezed me in which was awesome!!! MANICURE - 3 STARS The manicurist was extremely nice and very social. I was offered champagne while I was getting my nails done. They used high quality products and oils with lovely scents which was really pleasant, however the polish wasn't done well. The manicurist unfortunately didn't paint the side edges of my nails to add they literally started pealing the next day! I did point out some parts to her where not painted while she was putting on the polish but I was also was in a bit of a rush that particular day as my husband was waiting to meet me for some drinks in the hotel lobby, we were in our honeymoon so I was in the mood to finish my nails asap and head to meet up my husband. I honestly felt super tempted to go back to the spa the next day and show them how bad the polish looked and how it was already pealing, but I honestly didn't want to be that person giving the complaint or get the manicurist in trouble as she was really really nice. It was also the most expensive manicure I have ever paid for $50.00, they also add 20% so yea $60.00 was a bit much... I understand this is a luxury spa but I have to say the quality of the manicure didn't match so much with the price. If it did then I guess this would justify the cost since I completely understand it is a high end spa. I do recommend maybe the manager check the quality of the manicures, perhaps I was simply unlucky... COUPLES MASSAGE- 5 STARS The third day of our stay, my husband and had a booked couples massage package. I was a bit hesitant after my manicure experience to return. I thought about maybe going to a nearby spa which would also be less expensive but I decided to go give it a second shot as I had also read in an article this spa was in the Top 10 Spas in Maui http://www.prideofmaui.com/blog/activities/top-spas-on-maui.html, so I didn't want to base my entire experience of the "Waihua Spa" on a single manicure so I decided to stick to the second appointment! My husband also insisted we do it at the hotel as we were staying in the same floor and it would be convenient to not have to drive anywhere. We arrived an hour prior to our appointment to enjoy the spa facilities, which I HIGHLY RECOMMEND! They have a semi outdoor coed relaxation room with Jacuzzi, in addition to a separate men and woman relaxation room which each includes steam rooms, sauna, and Jacuzzi. ALL of the staff was super polite and as you walked around. I somehow locked myself out of my locker and they quickly assisted me to unlock it. All of the waiting rooms had water and tea along with fruit and some snacks which was also very pleasant. I am very happy to stay the couples massage was truly fantastic experience! We did the "Signature Cocolicious" 80 minutes ($250 per person) Both my husband and I were in the same room. They started us off by sitting us down and bringing each us a cup of wonderful herbal tea, as they washed our feet with scented water, this was followed by a full body exfoliation. We were then asked to shower in private showers adjacent to our room. After the shower we each received a full body massage. The massage made me understand how this Spa is #4 in the top 10. My masseuse Piper was excellent and definitely saved my impression of the Spa! (Sorry I don't remember my husband's masseuse name) Definitely a Spa experience we will never forget! If you are up for splurging a bit you should def check out the Spa! Mahalo! read more

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Horrible for a 5 star spa. The facilitate sub par. Don't expect any extras or Ritz accommodations. They seem to be cutting the corners everywhere they can to save on costs even though the massage is still $300 with tip. Sauna wasn't even working and the steam room had a used towel in it for 3 hours that was never removed. read more

Disappointed with the spa's customer service and 'tone' which is not like the company. I don't think she knew what to say or do as she kept repeating herself which made it frustrating as if she wasn't listening/hearing us. She blamed us for not knowing information they said they called to confirm and left a message (do holidays count?) - which they did not...then changed tried to cover herself and said when you book the information is there. Unfortunately, did not get a massage I was looking forward to, and they still charged me a cancel fee- even though THEY cancelled. read more

We've stayed in Maui a dozen times. This was the best hotel. Great views, superb customer service from the valet to the maids. Entry has a great smell. Great buffet. We'll be back many times. read more

Just wrote a scorching review about a terrible experience at the Royal Hawaiian, so feel that I owe Marriott a glowing review for our five-night stay at this hotel. The place was fantastic! We booked two rooms for Christmas week and the place was busy - but we never felt like the staff was overwhelmed or absent. The team working here was super. The room was terrific, and the lounge and pools always clean and accommodating. Food and beverage service on the property was excellent. We were able to relax without struggling in any way. In fact, all the guests at this hotel seemed relaxed and enjoying themselves - the vibe was perfect. Families with small kids even seems to have their youngsters calm and quiet. Our only regret was that we didn't extend our stay an additional five nights and instead moved on to the Royal Hawaiian in Honolulu - which was in EVERY way the antithesis of our Maui experience. Keep doing what you are doing in Maui, but consider restarting your Waikiki experiment. read more

Spring break get-away for my boys and myself. Service is fantastic as one would expect from a 5-Star hotel. Was greeted with shell lei's and a superb drink that had lychee (my fav!). The property is gorgeous but almost took off one star as I personally think the amenities needs an update. Rooms were meh as I expected more. Compared to other 5-Star hotels, the bathroom needs a major facelift! Convenient ABC store is nearby - a 3 minutes walk away... and Sansei, the best sushi on this side of the island at least, is also 3 minutes away. Overall still a 5-star experience! read more

The Ritz - Day Spas Near Me - Kapalua, Hawaii

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Excellent food, service by Joy in the reception, and superb attention to detail and cleanliness read more

The Ritz - Tempura nigiri Excellent flavor and service - Day Spas Near Me - Kapalua, Hawaii

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This review is way overdue but my wife and I took our first big trip together to Maui during the summer of 2015. Ahead of our trip, I had reached out to the Ritz-Carlton to set up arrangements with their spa. I had read the reviews and read about the Pampered from Head to Toe Spa Package, which I got for my wife. Included was complimentary access to the other spa facilities, which we totally took advantage of! Overall, the service was relaxing, facilities incredible, and the customer care from Lauren, Cicy, and Juan, were bar none. Highly recommended that you visit this spa and receive their services the next time you're in Maui! read more

Checking in & amenities were great. Communication, customer service pricing were insane. I did 50 % of manicure & 50% of a pedicure and they charged me ~80% for both services. I know I'm in Maui at Ritz Carlton but I figured they'd only charge me as if it were 1 service. Total for a 25 minute manicure (nail filing, cut, buff) and 25 minute pedicure (file, cut, buff, and scrub), no polish for either (which I was fine with) was $190 after tax and (included) gratuity. Pretty insane and when the manager came to speak to me she stated they charge for the "service" not for the time. (So if I would have just gotten 1 full 50 minute service it would have been 1/2 the price.) My entire Ritz Carlton experience is soured from their spa. Cancelled massages we had booked here later in our stay & will never stay at this hotel again. read more

Had the best massage of my life here, and now am hooked on Ritz Carlton spas. It's an expensive habit to have but so worth it!! I got an 80 minute Lomi Lomi massage ($255) with Laura, and she was absolutely phenomenal. She worked out kinks I didn't even know I had! Everything from the heated table, to the robe warmer (seriously, a rack to hang your robe on to keep it warm during your massage!) to the music playing and the robes they give you to wear screams luxury here. Make sure to give yourself enough time to fully enjoy the space. I unfortunately was unable to stay very long after my massage since I we had dinner reservations and I needed to get ready. The eucalyptus aromatherapy room was one of my favorite things here. There's a sauna and steam room in there, along with a whirlpool. So relaxing to just sit and unwind. The co-ed lounge was very nice too. There's water, tea and snacks for you to enjoy while you wait for your treatment, or to have after you're done. One thing especially to note is the showers are ah-mazing. The showers in the rooms are already great, but these in the spa are aromatherapy and vitamin C infused. How they do that I have no clue, but it was one of the best showers I've ever had lol. If you are looking for a luxury spa experience while in Maui, definitely come here. You won't be disappointed! read more

The Ritz - Lounging in the co-ed relaxation area - Day Spas Near Me - Kapalua, Hawaii

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I booked the tropical Awa Nui Journey 110 minute treatment (full body sea salt exfoliation, body wrap, Lomilomi massage, scalp massage, foot treatment) and it was extraordinary. My skin has never felt more soft and silky as it did after my treatment. Angela was a skilled and intuitive treatment provider, as well as a down-to-earth person -- I would definitely recommend her, especially for this 110 minute treatment. I took full advantage of the spa -- facilities were very clean, uncrowded, and well-appointed. Staff was friendly, helpful, and mellow. I especially appreciated the sauna (which I had all to myself) -- perfect temperature and scented of eucalyptus. Wonderful experience, and a delightful treat. Looking forward to returning. read more

Is it expensive AF? Yes. Is it completely amazing? YES! If you want a real treat and to feel super pampered and relaxed, the spa here is simply divine. All the amenities in the spa are available for you to use for the ENTIRE day if you book a massage here, so you can feel free to come and go as you please! Keep that in mind if you're booking something so you can take full advantage of the spa. My husband and I had booked a 50-min couples' lomi lomi massage ($360) in the outdoor couples' hut for the last day of our stay at the Ritz. I think it was the manager who helped us and got someone to give us a tour of the spa before we decided what to book. They automatically add 20% service charge to your massage so you don't have to tip the masseuses afterwards. It is a hefty bill, but holla to Costco travel resort credit! ;) Come a little before your appointment time so they can get you changed into some comfy luxurious robes, lock your belongings away in your own locker, and the attendant will also help you find slippers in your size. There's a couples' area in which you can relax on chairs and use a joint outdoor jacuzzi. Swim suits are of course required. There's water, coffee, teas, snacks, and your masseuse will come get you from here when they're ready for you. We had Matt and Christina, who were both excellent! The outdoor couples' hut has some windows so you can hear the ocean and feel the breeze. You can also opt for more oils and lotions of your fancy but we didn't get the extras and it was still an amazing massage! Matt definitely got all my knots out and put the right amount of pressure in all the right places. I don't even usually like foot massages because I get ticklish, but when he massaged my foot it felt so good and necessary! The beds and sheets are super comfy too and seriously, that island breeze, knowing the ocean is not far away is such a magical feeling. After the massage, my husband passed out on a lounge chair in the common area after we had some refreshments, chocolates, and snacks. I went in to enjoy the relaxation room, the spa and steam room (equipped with cold hand towels and cucumbers and water), and took a shower. THE SHOWER. Oh man. They have special showerheads that have all the right kind of water pressure and distribution and it's so good that they even sell them in the gift store! These negative ion showerheads prevent that nasty buildup you typically see on showerhead from the minerals in the water AND that water pressure...mmm. And the shampoo and amenities they use are top notch, left my hair hydrated and soft, and smell amazingggg. I mean, we stayed at the Ritz and I wish they had the same kinda showerheads in the showers in their rooms. They have hair dryers, even UV light cleaned hair brushes, hair spray, etc all ready for you to freshen up after a shower. There's also a salon here for mani/pedis/blowouts. This was definitely a fantastic treat and relaxing afternoon and I'm so glad that we did it! Get a morning massage and come back and use the other amenities throughout the day as you please! If I didn't stay at the Ritz, I'd say this spa was worth coming here for too! read more

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Service is 5 stars. Amenities is 3 stars. Facility is 3 stars. Averaging out to be a tad over 3 stars. I really wanted to love this spa but at the same price point, I'd go to a different one. The standard things were there: steam room, sauna, jacuzzis, relaxation rooms, etc... but they were just okay. For that price point, the facilities desperately needed a facelift. The robes and slippers are old and worn. This Ritz Carlton is not on par. The masseuse, reception, and staff i encountered are well trained, polite, attentive, and professional. I'd choose the Waldorf over the Ritz spa. read more