Unfortunately, our move-in experience has been extremely disappointing and stressful. When we picked up the keys to our apartment, the unit was not move-in ready or fully habitable. Within days, we encountered multiple serious issues, including leaks, non-functional appliances, and missing essential services. We had no hot water or gas for several days after move-in, a broken stove for nearly a week, a broken microwave, a broken window, a non-functional washer and dryer, and an unresolved bedroom leak. Heat was also an issue early on. Many of these problems should have been identified and resolved before the lease was executed and keys were handed over. While some items were eventually repaired, the process required repeated follow-ups and multiple emails just to get basic responses. Repairs were staggered, delayed, and often incomplete, extending well beyond move-in. We were only partially credited for a portion of the time the unit was impacted, despite ongoing issues. At one point, we were offered access to laundry in another unit as a workaround, even though we signed a lease for an apartment with in-unit laundry. Communication has been especially frustrating. Escalation to a supervisor was promised but delayed, and it was unclear whether a proper pre-move-in inspection was ever completed. The overall impression is a lack of accountability and insufficient quality control before residents are asked to move in. We hoped this would be a positive start in a new home, but instead it has required significant time, effort, and stress to address problems that should never have existed at move-in. Prospective renters should ask very specific questions about inspections, maintenance standards, and how issues are handled before signing a lease. read more

Avoid renting at this complex like the plague! You'll pay "resort" fees for rent but the units and the property are "resort-less". The property managers are rude, incompetent, and they come and go so much, you never know who's working. When you need help, forget it. Everyone hides behind their crappy AI attendant Emma. You may be able to get a hold of someone when you're thinking about renting, but as soon as you sign the lease and need a repair or something corrected, good luck speaking to an actual person. When your lease expires and you try to get your deposit back, they will take weeks to return your money and make up fees to not return the full amount. The units are old, with old single pane windows and blinds you will hate opening and closing. The dryers will add black streaks to your white clothes. The first 6 mos. of our lease, the pool and jacuzzi were closed. PM said they couldn't get a permit. When it reopened, the heat in the jacuzzi wasn't working. Their parking lot service towed my car from my designated parking spot at 2am. Said I had not updated the registration. Same model car, different color. A $350 fee that could have been prevented with a note or some kind of simple notification. If the car wasn't authorized and parked in my spot, I would have notified them. PMs just said it was my fault and they have no control over the towing service. read more

I typically refrain from leaving negative reviews, but in this case, I feel compelled to share my experience. Unfortunately, the negative reviews about this complex are accurate. When I first moved in, it was called Mission Ridge, but about a year later, it was rebranded as The Resort. After residing there for five years, I moved out at the end of January. Shortly after my move, I received a letter detailing my security deposit refund amount. However, over nine weeks have passed, and I have yet to receive the check. I have called at least six times, each time being given a different explanation. Two employees told me they were new and unfamiliar with the situation. Others promised to look into it and call me back, yet no one ever did. The only positive note is that they at least answer the phone. Today, when I called again, they wanted to verify my address--despite supposedly having mailed the check twice already. From my understanding, they are legally required to return the deposit within 30 days, meaning they are now in violation of that law. I am still waiting to see if anyone follows up or if yet another excuse is given. Several factors led to my decision to move out: Rent was increased to the maximum allowable amount every year, even though I never once filed a complaint. While I understand periodic increases, the cost was not justified by the quality of living. Nothing about the complex felt remotely "resort-like." Safety became a growing concern. Over the past 18 months, I felt increasingly uncomfortable as a woman living alone. Groups of men would regularly gather in and around their trucks, drinking beer and leaving cans in the bushes. Others would sit in their vehicles, watching videos or talking on the phone, often late at night and on weekends. On one occasion, a man exited his car and urinated behind it as I was walking my dog. When I reported this to management, their response was to call security--something I was reluctant to do, as it would have been obvious who made the complaint. I was embarressed to have friends and family over. Maintenance issues were neglected. The sidewalks became dangerously slippery when wet, and broken stair railings remained unrepaired for years. Tree roots growing under the sidewalk with cracks making it uneven to walk on. Parking was a constant problem. Guest parking was nonexistent because residents occupied most available spaces. Additionally, large trucks and trailers regularly parked on the street, making it difficult for cars to pass. It is concerning that this hasn't resulted in citations from the fire department, as emergency vehicles would likely struggle to get through. The only real advantage of living here was the convenience of the location. However, given my overall experience, I cannot recommend this complex to others. read more

It's al bots! Stop. Turn around and find another apartment. The worst experience! It is on the backside of a very large Tesla dealership. Nothing resort-like about it at all. Old carpets, musty smell, strange apartment layouts. But worst of all The Resort at Encinitas is run by AI bots. No joke. When you apply you'll get multiple messages from "Emma." She is a bot. If your application isn't filled out perfectly it will get rejected. We got denied. How does a high net worth individual with a nice income stream get denied? Bots. I am writing this to save others from the torture we went thru simply to try to get an apartment. It made us realize what a nightmare it would be living there. So, instead we decided to buy a very nice 2/2 condo in Encinitas, all cash. We can pay all cash for a lovely condo in one of the most sought after areas of the country yet we can't move into this rundown apartment. Honestly, we dodged a bullet. Truth be told this is a REIT investment property. They are out to make cash and they don't have any idea how to treat people like humans. The 2 girls in the office don't know customer service however they did admit to me that the property manager is a bot too! 0 stars, not 1 OMG. Even the response to my review is a bot! read more

I'm a longtime resident of the Resort and want to share a recent experience with staff that prompted me to share this review. I had plumbing and other structure issues that needed to be addressed right away. Both Isaiah (Maintenance Supervisor) and Jennifer (Assistant Manager) responded quickly: organizing Resort personnel and outside vendors to do the work. All were professional, neat and courteous, and I appreciate the work Isaiah and Jennifer did to get the jobs done successfully. read more

SHAME ON THIS PLACE. I moved here with my son post my divorce and had high hopes. While I DID meet 3 LOVELY families and a few LOVELY elderly people in my unit area the rest of this place was horrid. Here is what you need to know: 1-There are MANY units FULL of 10-15 MEN workers whose behavior is extremely unpleasant: Public Drinking and Intoxication, Public Urinating, Public Loud Music, Public Vomiting. Upon Waking up on any given morning I have found Beer Bottles, Bottle caps, Cigarette buds, Condoms and LOADS of TRASH littered everywhere. The "Resort" has a "GUY" who cleans this up ever morning so you don't SEE IT when you take your TOUR. 2- Business's are run out of many homes: Cooking especially. This makes for HEAVY TRAFFIC and NOISE and MANY NON RESIDENTS attending the property. 3-POOL: Late night PARTYING. I have found GLASS and BOTTLE CAPS IN the pool and HOT TUB numerous times. Trash and containers of food are left. The bathrooms at the pool are often full of vomit. 3.5- LOITERING: There are MEN loitering around the property ALL NIGHT LONG. They are on their phones, SMOKING POT, chatting, listening to music and drinking. 4- YOUR RENT WILL BE RASIED EVERY SINGLE YEAR 10.5%!!!!!!!!!! 5-YOUR BILLS are HIGHER than your RENT: YOU will get a PARKING BILL, FORCED RENTERS INSURANCE and The WATER AND SEWER AND TRASH BILL they tack on is around 150$ each month. 6-The "GOLF COURSE" the "GRILL AREA" the "CLUB HOUSE" ALL FULL OF PEOPLE BEHAVING HORRIBLY and TRASHED NIGHTLY. MANAGEMENT: There are 2 women : TESS and SHENIKA. They are the ONLY PEOPLE you will EVER talk to. They run the office. There is NO LANDLORD or anyone to contact. It's an Equity Firm with shareholders who want their money. It's an algorithm they put into a computer. ALL YOU HAVE is TESS and SHENIKA. Please NOTE: Shenika remained LOVELY throughout my stay and has a Human Heart. She is real and genuine and feels for us. TESS turned into an unpleasant robot:, She has a SCRIPT to respond to everyones never ending reports. 1-You have no Proof 2-This is a large public property and I can't control who is here and how they behave. 3-We have a local sheriff / Security Patrol you can call 24/7: !!!!NOTE SECURITY NEVER PICKS UP AND THEY NEVER COME!!! 4-Public Drinking happens all the time in other places like on the beach and that can't be controlled either even though it's illegal. Same thing happens here. I felt UNSAFE here the last year. I went to the office in the middle of August and was crying and begging Tess to PLEASE do something about this behavior. She told me, "You should move to Arizona." FYI: I joined YELP solely for the purpose of writing this review. Please please do not be duped into thinking this place is a lovely resort. It will LOOK lovely when you tour. GO BACK ON A SATURDAY EVENING and SIT at the putting GREEN for an hour. read more

updated; I was encouraged by note after my post to call the office. This is the same office on site that I have been working with regarding these concerns. I am not sure if there is a magic person in the back that has different powers. Again this place is poorly run, and not clean. Trash bins are constantly overflowing, roaches are everywhere, multiple families in the units, landscaping is not kept up causing dangerous walking conditions due to tree pods on the ground. Drive around on the weekend to get your own resort experience. I would love a call from upper management. read more

Unfortunately, moving here was the worst decision I have made in my adult life. If I could give -1000 stars i would. I was shown a model unit that was gorgeous and was told that my unit was going to look exactly the same, instead I got a similar unit but instead of it looking nice and being exactly the same it looked like a rushed job. Upon move in the paint was still wet on cupboards and drawers causing the paint to stick and peel (which they charged me for out of my deposit btw). They damaged the walls with the washer/dryer carrying it up the stairs and never fixed it. They also, never placed a door in front of my washer and dryer because it "didn't fit". Also, none of my blinds had the stick connected to it nor were the correct size. Literally everything was covered with a new layer of paint to make it look "new", however, it ended up making everything look lumpy and sloppy. They began painting the outside of the property while I lived there, during so they got paint all over the hood of my car and fought me tooth and nail and did not pay for it. The parking is absolutely horrendous and they will tow anyone and everyone. Even a guest in a guest spot or a rental car you're borrowing and have parked in your own spot.... Lastly, this was the worst experience I've ever had with a management team. Don't even bother to look at their office hours, I can't tell you one time I went and they were actually there to speak to during their open time. One time we even saw them inside and they ran to the back and wouldn't open the door to answer our questions, absolutely ridiculous! My only advice to anyone interested in moving here.... Don't. read more

The Resort at Encinitas is in an amazing location and management is very easy to work with. We would email at odd hours due to our work schedules and always received prompt and respectful responses. The complex is continually updating to stay ahead of the aging process with a new pool picnic and family area, new renovations being made to the gym. These things show the commitment that we have continually seen from the management staff. A great place for the value in the beautiful area of Encinitas. read more

Love the grounds and the staff is great. Love that there is 2 pools and an awesome view deck.

Beware!! Just moved out after 5 years. Grounds and neighborhood sketchy. Used to be great. Dirty and trash out after parties and holidays. Management' try's to do their best but it keeps going on. Had items stolen off of my porch. Too expensive for what you get. read more

so apparently the grill is no longer open because other people broke it so that ruins it for everyone. Never received information about this had to hear from one of the renters near the grill area went out to grill and saw that it wasn't working so the lady living across let me know. Why wouldn't you send out an email informing everyone especially those who broke it that way they are aware of it will not be renewing my lease in a year this is crazy that we pay for amenities that are basically not able to used. The Jacuzzi is green so cant use, the biggest regret is living here. read more

Loved living at Mission Ridge, and did for 5 yrs until the rent went up so high I had to move....rent increase went up about $200 per month each year. . The places were nice but were starting to show there age and needing some updating and several layers of paint removed from cabinets...kitchen cabinets stain was peeling off. It was becoming difficult to use the hot tub at night which due to the arthritis I have in my back I needed too. The new Big families that were being rented to ....were in it every night for long periods of time...very frustrating...so just gave up. read more

I moved here in Fall of 2021. I was shown a model unit and told my unit would look similar. From the day I moved in, I have had problems. They essentially took a very old development and "put lipstick on a pig," as one of my neighbors likes to call it. While they have AC/Heat adjusters on the wall, leading one to believe there is central AC, there is NONE. It gets hotter than hell in my unit, and they do nothing when you request one. You are told that you have to buy a portable one or purchase window fans. I bought two and can't figure out how to install them so need to hire a handyman. The people are the office are the most incompetent individuals I've ever dealt with. You send them correspondence with common sense points, and they do nothing to resolve things. They just parrot back policies from the main holding company, which is likely laughing all the way to the bank. They charge an outrageous price for rent, and have the audacity to say "people are paying it/moving in." They have towed cars such as guest vehicles and even loaner cars because they hired Reliant Parking to manage parking, and that company apparently hires people that can't make the connection that if a vehicle is not in the parking space that is registered (but there is a vehicle that clearly states LOANER VEHICLE" on the back window)...guess what? Your loaner still gets towed. We had two cars towed THE SAME WEEK. Honestly I could go on and on....kitchen drawers coming off hinges....they must have hired cheap contractors from Mexico because the quality of the renovation is crap. It took six months of waiting until they could bring in a contractor to put in moulding so I would not see the cracks and gaps between the carpet and the bottom of the wall on my staircase...yet if you are late for rent even one day they do not hesitate to leave a note on the door threatening you with eviction. But anytime they need to do something for a tenant's unit, we get "oh there are supply issues/delays" and have to wait for it to be fixed. NO ACCOUNTABILITY. ZERO. And you have to deal with young professionals who have the intelligence of an ant. DO NOT MOVE HERE - it looks nice when you drive in but is a terribly managed place. read more

If I could give -10 starts I absolutely would! Don't let the new name of this place fool you, not sure if you can still find reviews for "Mission Ridge Apartments" but that will tell you a lot about what you need to know about moving here. I lived here for three years and left in December 2019, our apartment became infested with ROACHES and all the surrounding apartments on the same block as 104 Via Morella had an infestation as well as neighboring blocks of apartments which to my knowledge are still being treated. It was so awful we had to haul a majority of our belongings to the dump to be disposed of because they were infested with cockroach's, their eggs and feces. parking is an absolute nightmare, most apartments house MULTIPLE families (some as many as 15 people!) in a single unit which means the dumpsters are overflowing within a day or two of the trash truck coming. The poor people on adjacent streets have to deal with cars parking in front of their houses because there's so many people per apartment, each apartment is only allotted two to three parking permits which majority of residents have way more than three vehicles. Don't believe me that one just take a drive by at night and you'll see the nightmare it is for yourself, management can't hide that one from you! I've also been waiting a year for a response on why my name has not been taken off of the utilities (Trash/Water) where I haven't resided in almost two years! read more

The ladies are nice at the office and they have a really good gym and they have a pool and they have a hot tub or mini golf section

The management is what makes the place . Both are very kind and gracious and ver y helpful and accommodating. Cant say the same about the management under previous ownership.The places are cute inside and very spacious and the grounds well kept , however some areas of the complex are little trashy . Some renters keep the patios dirty , messy and very unappealing taking away the "luxury " word out of the description. A stricter rule about appearance of the patio should be in place . Cant beat the location and pools are wonderful. Close to all major schools and shopping . Overall I would give it at a 4. read more

me and my roommates are looking for a new place in the fall and we stopped in without an appointment. it such a cute community. thank you to the staff inside the office who showed us around. we will definitely be back closer to our move in date. read more

"I decided I needed a change of pace a couple years ago and relocated to riverside county where I bought a new house. I'm now realizing I miss the beach and city and have been looking in to options around Encinitas and Carlsbad. I found The Resort at Encinitas and realized it has recently undergone some work and decided to check it out. A few weeks ago, I met with Tess in the office. She gave me a lot of information about different floorplans, explained the differences, and helped me figure out what would work best for me. Since I'm still looking and deciding the right time to sell my home, I left without making a decision. Ive kept looking around, but because of the remodeled kitchen and large living area, I kept coming back to The Resort. A week or so later when I was in the neighborhood, I decided to pop in and have another look around. Everything looked well kept and quiet. I stopped in the office again to ask a few more questions. Tess once again helped me and we talked about various upcoming options that might work for me. Because the cost of a 1 bedroom is near my current mortgage, I'm struggling with my decision and left without renting again. After a few more sleeps, I decided I really needed to have another look at the three places I've narrowed my search down to to make my final choice. I made my final appointments and went back to each place, 2 in Encinitas, 1 in Carlsbad. Despite my numerous visits and questions, Tess didn't seem annoyed or frustrated, which I can't say was the same experience at the other apartment complexes I visited. The other lady in the office at The Resort was also very nice and asked me questions about my move and lifestyle change. I felt really comfortable and helped and ultimately decided that The Resort is the right fit for me. Once my house is sold, I can't wait to get back to surfing, restaurants, and shopping all within walking distance. I'm also looking forward to all the new items the office told me about, like a new gym and clubhouse! Thanks for all your help, I'll be back soon!" read more