Do not rent here, very ghetto, specially challenged people everywhere, they park their work vans…read moreeverywhere and they have employees coming and going all hours of the day and night. Make sure you read your lease i moved out never resigned a lease and they charged me $6000.00 and kept my deposit. READ THE LEASE!!! BE AWARE!! Not good company. The apartment was very spacious.

I've lived here for a year, I love how this buildings are made of concrete so you can't hear the…read moreneighbors in any way. I haven't had any problems with the leasing office or any neighbors for that effect. Personally I have no problem with finding a parking space because of the location of the building I live in, however the rest of the neighbors on other buildings would complain a lot about it. Only complain I have is my dryer, I've called about 5 times in one month to get it fixed, they "fix" it and it works one time then break again. We'll see what they do about that. They have a fitness center, a swimming pool, car wash area, clubhouse and playground. Overall I would rate this a very good place to live in!

I'm sad and frustrated to provide a one-star review for The Courts of Avalon Apartments. While I…read moreenjoyed living at the complex during 2023, I insist on posting such a low review primarily due to the concerning attitudes, poor communication, and severe mismanagement exhibited by the property managers. This review is a warning to potential tenants about the negatives of this complex, with some positives to balance it out. While the apartment itself was satisfactory at best, the overall experience was marred by an unresponsive and uncooperative management team. Let's start with the perks. The garage is nice, location is great, and I loved the fireplace in the winter. However, more negative aspects of this complex are overshadowing of the positive ones. Attempting to contact management proved to be a difficult task on its own from the beginning. I recall that our scheduled tour in December 2022 was delayed, which should have been a sign that management was not Avalon's strongest domain and one that begs for improvement. During my lease term, I found communication with management was practically non-existent. The only way to truly get in touch with anyone is to stop by the office, which isn't always convenient if you work full-time like me. Repair requests regularly went unanswered (some for weeks or months), or would be closed without having actually done any repairs. At one point, I just gave up. The best example I can share is upon moving in, where I was delighted to have a brand-new sleek refrigerator. I noticed immediately after installation that the ice-maker didn't make ice (it really had one job). I figured maybe they forgot to attach the water line? I'm still not sure. Despite multiple attempts at getting it fixed with maintenance requests, it never worked. I sadly I never got to enjoy the luxury of ice on demand, but as is life at the Courts of Avalon. The most recent and frustrating issue occurred only after I had left the apartment and concerns the withholding of my security deposit. Per the lease agreement, the management is obligated to provide a written list of damages claimed and the associated costs within forty-five (45) days after the termination of the lease. As tomorrow (01/23/2024) marks the 45th day since my lease termination, I have not received any such notice, despite numerous emails requesting more information. A family member of mine (who co-signed the lease) inquired about the status of the $500 security deposit earlier today, and was met with an unsatisfactory response. The property manager insists that the 45-day period following my tenancy excludes weekends. To my severe distress, I cannot seem to find the clause or subsection where this is stated, after hours of carefully re-reading our binding document. Regardless, the lease agreement states that I was required to submit my intent to renew my contract within the 60-days prior to the termination of the least agreement. To my confusion, however, the renewal offer letter was dated 10/16/23, 54 days before my move-out date. The lease stipulates that I would be given notice of rent increases or lease changes at least 5 days before this 60-day mark! Now, I do take responsibility for not responding on exactly 60-days, but I provided my response the following day from receiving the letter with the new offer (on 10/17/23). How would I have been able to even determine if I could renew my lease if I didn't have the new rate? And if we aren't counting weekends regarding the 45-day period after I move out, I'm sure we can do the same thing with the 60-days before, right? Also, the best part of the renewal letter is that I would've had to contact the office 6 days before the letter is even dated to take advantage of the new rates (oof, now that's a little embarrassing). Lastly, the mismanagement extended to the move-out process. Despite my multiple attempts to schedule a move-out inspection, I received no concrete response from The Courts of Avalon. On my official move-out date (12/9/23), I expected a thorough inspection with a member of Avalon management as per the lease agreement in several paragraphs. When our loosely agreed upon time had come (11am sharp), I waited in the office for about an hour. Due to the property manager being unavailable, I was eventually asked to film the apartment myself on my phone and send it over email. Now, this is clearly a deviation from the agreed-upon and legally-binding process, which also states that a "failure to comply with the security deposit law may result in us (Courts of Avalon) being liable to you (me) for a penalty of up to three (3) times the security deposit withheld, plus reasonable attorney's fees." I spent hours cleaning the apartment in anticipation of receiving as much of the deposit back as possible. https://youtu.be/NWS9iJL2-28?si=GTiMiu1YxqaNCzc-

Initially pleased with service and residence. Nearly 2 years in and now I am seeing mice in my…read moreunit. Purchased tons of traps and deterants to catch 2 last week. Waiting for the exterminator while mice do what they do has not been easy. It's been a week since the exterminator came and did what I could have done. Still no point of entry has been identified. I saw another critter this afternoon. This is leaving a sour taste in my mouth after having such a peaceful experience here. Still waiting for a followup from the exterminator and check up from maintenance and management. THINGS HAVE GONE SILENT. Not a happy camper.

am very happy with my experience at Stonehaven Apartments. The property is clean, quiet, and well…read moremaintained, which makes it a comfortable and peaceful place to live. Trash pickup is consistent and reliable, and the grounds are always kept neat. The leasing office staff is detailed, professional, and very kind whenever I need assistance. Maintenance is efficient and fast, and any request I've submitted has been handled quickly and with care. Overall, I truly enjoy living here and appreciate the level of service and cleanliness throughout the community.

I love living here. the ladies in the office are amazing and provide awesome customer service. The…read morecomplex is quiet, clean, and well maintained. My neighbors are very friendly and kind. People out walking their dogs smile and speak. It's a great place to live. Jimmy came over today and filled my service requests and he did a great job. He's always willing to go the extra mile to help you.

This property has all of the amenities anyone needs to feel at home. The location is ideal and the…read morestaff is warm, welcoming, knowledgeable and helpful. It's almost like being on vacation at a luxury resort but you live there full time. My favorite part of the property is the pool and fire pit. Pre and Post COVID this is a great place to get to know neighbors and truly feel part of a community.

Beware: The building is aging, and management is challenged by the maintenance demands. For…read moreexample, the front elevator breaks down regularly. The leasing office says, "well, there are two other elevators." We pay $100 per month to park in the resident garage and it is filthy. I questioned management when I moved in. They said it gets power washed every 2 years. It's been almost three years since I moved in and the parking garage is still extremely dirty. There are broken tiles outside the front entrance. These have been pointed out to them several times. To date they are still not fixed. Rent is over $2100 per month for a one bedroom when they add in all the extra fees. I expect better.

Mr Michael in the leasing office is super helpful and gave a great tour of the available…read moreapartments. He is very knowledgeable and answered all of our questions about the area.

Yes, the staff has been outstanding and very responsive. My only complaint is the width of the…read moreparking, otherwise, they are very easy to lease from which was quite refreshing.

I've been living here since December, and I can honestly say I absolutely love it…read more From day one, the leasing office team -- especially Josh and Sydney -- have been amazing. Super welcoming, helpful, and they really make the place feel like more than just an apartment building. One of my favorite little perks? Coffee in the lobby And they're always hosting events, bringing in great food trucks, and creating opportunities to actually build a community here (I just wish my schedule let me join more of them!). The community itself is such a vibe -- if you're someone who wants that connection where you live, this is definitely it. As for my apartment... it's easily one of my favorites I've ever had. I haven't rented in a long time, so for it to truly feel like home says a lot. Plus, the location is super convenient for work, especially if you're in the Canton area. Highly recommend checking it out if you're looking in Baltimore

As someone who relocates often for business, I've seen my fair share of properties, and I can…read moreconfidently say this one stands out. This is our move-in review, and when the time comes, I'll definitely share a move-out review as well. So far, we're genuinely impressed. We've been extremely happy with every interaction we've had with the team. From our first tour, Josh set the bar high. He was patient, knowledgeable, and thorough. I tend to ask a lot of questions, and not once did I feel rushed. My spouse especially appreciated how engaged and detail-oriented he was in walking us through the building. From that initial tour to move-in day, every team member we encountered was attentive and informative. What stood out the most was the level of organization and structure in place for the move-in process. It made everything smooth and stress-free. We've previously rented with Greystar, and this has truly been an upgrade. The amenities here are top tier, and Josh made sure we were familiar with everything the building has to offer. We really appreciated that, because with a building this large, it's easy to go months without realizing what's available if no one takes the time to show you. Between the personal tour and the maps provided, they made sure we were fully set up from day one. The welcome package was a great surprise a cooler backpack filled with move-in essentials and a folder of helpful information. That level of thoughtfulness was a first for us. The environment here is also very entrepreneur friendly. There are plenty of workspaces, fast Wi-Fi, complimentary coffee and tea, and everything has been consistently clean. So far, I have no complaints. Any time there's a question or concern, the team responds quickly with a solution. It's also pet friendly and located in a great neighborhood. We're looking forward to our time here and will be sure to follow up with a move-out review down the road.

Pros: -- Polite and efficient leasing office, maintenance,…read moreand security personnel. -- Nice lobby, lounge, and above-average fitness room. -- Reasonably spacious, well-maintained, contemporary apartments. -- Very quiet on the back (alley) side of the building. -- One block from the Convention Center, Chipotle, Subway sandwich shop, and a 7-Eleven. -- Two blocks from Camden Yards, Starbucks, Nando's Peri Peri, and the Hippodrome. -- Six blocks from the Inner Harbor and the excellent Streets grocery market. -- About a mile from Whole Foods in Harbor East. -- The location is very convenient to I-95 and the Parkway. -- The fire station on Lombard is not as noisy as you'd expect, because Lombard is a one-way street so the fire engines all drive away from the building, not past it. Cons: -- The neighborhood is creepy at night, to the north and west. I never had a problem, but police activity seemed to be common on Howard Street, and there was a shooting at Lexington Market six blocks away. Rats are abundant around the light-rail station, but not around the apartment building itself. -- The HVAC units take up living space, costly to run, and suffer from some condensation/dampness problems. -- The Royal Farms Arena is across the street. Crowds aren't too noisy, but when there isn't a show or game going on, the stretch of Howard Street in front of the apartment building is desolate. -- The light rail trains ARE noisy with their honking and rumbling immediately outside the building, and their concatenary disrupts over-the-air TV when the trains pass by. So avoid living on the Howard Street side of the building below, say, the seventh floor. (I lived on Five.) -- Parking is pricey, and winters were a problem, as the entry deck of the garage accumulated snow and ice. Parking spaces are pre-assigned, which is great except when your spot fills up with snow. In response to what other reviewers have said: I lived in two apartments in the building from 2015 to 2017. The fire alarms rarely went off. The building's windows seemed well-insulated from noise, compared to other apartment buildings that I toured nearby. Summary: The building is great. The neighborhood is OK for a student on a budget or someone who doesn't mind living among Baltimore's grittier but mostly non-violent downtown residents. If you're new to Baltimore and looking for a tony neighborhood with hip hangouts, though, you need to look at apartments on Charles Street or in Harbor East, Canton, or Hampden, not here.

If your search is time sensitive please search elsewhere. I hate to write reviews, but I have to…read moreelaborate on my experience applying here. I would hate for the next person to be shortened out of their hard earned money the way I was, so my review is solely to bring awareness to those after me. Throughout my process there was a complete lack of empathy, common courtesy, and ethical practice. I'll begin by saying the holding/ reservation fee is a compete scam. They will stall and take your money. Using their leasing agents at the forefront, they will systematically avoiding routine application updates for 2 weeks just to keep your money (keep in mind during the two weeks they close early on Saturday , they're closed on Sunday, and barely even answer the phone). First, they'll begin by telling you that they are still "processing" your application. When you apply they provide you with this misconception that the fee you're paying is a holding deposit that reserves your unit, and goes toward your first month's rent - NO. It is indeed going into their pockets. This will be right before they cease all communication, and put the unit you paid to reserve back on their marketing website as "available for rent." Once that two week time frame expires, they'll re-open the unit you reserved to new applicants. This rinse & repeat method is an ongoing cycle they use to bring in revenue to mitigate their losses. It's unfortunate that this egregious "business" they are operating will go the mile of using scandalous and ambiguous tactics just to keep the lights on in the building.

I moved into 1111 Light Street just a few weeks ago, and unfortunately my experience has been very…read moredisappointing. Since move-in, I've dealt with a long list of maintenance and administrative issues. The apartment's air conditioning did not work, the master shower wouldn't drain properly, the shower diverter was broken, the dishwasher leaked, and my mailbox was taped shut from the inside with "VACANT" written on it. I was also told parking was available before signing my lease, only to learn afterward that there were no garage spaces available. In addition, I was incorrectly charged for renter's insurance despite providing proof of coverage, and I've had difficulty getting responses from management. The biggest issue has been the air conditioning. After multiple unsuccessful repair attempts, management informed me that the rooftop HVAC equipment serving my apartment needs to be replaced and that the replacement is expected to take approximately three weeks. Portable A/C units have been provided, but my apartment has still remained uncomfortably warm (over 80 degrees at night, and warmer during the day) What has been most frustrating is that this all occurred within the first few weeks of living here. I understand that maintenance issues can happen in any building, but the number of problems, combined with slow communication and extended repair timelines, has made for a very poor move-in experience. I'm hopeful management will work with me to find a reasonable resolution, but based on my experience so far, I cannot recommend this property.

Great pet friendly apartment and creative social events. Love the location and staff. Just wish it…read morehad a pool.