The Ranch Hand Cafe

The burgers are awesome. I love the fried mushrooms and fried pickles and the chicken fried steaks…read moreare amazing.

Let me preface with, i should have just ordered bar food as this is a bar BUT we did not…read more I ordered a sirloin - never asked how I wanted it cooked. What came out was a gray thin, long oblong shaped piece of meat. and VERY well done - the knife could not cut it. I had to send it back and the waitress told me that she told him rare. Told her that would have gone back as well as I don't eat raw meat. The next piece of meat was mulitlated with a ton of slices and gray as well, very tough and still over cooked. They tried to tell me it was the marinade that made it look that way. What??!! I marinade my steaks all the time and they never look gray or can't be cut with a STEAK KNIFE!! So i said I will just eat the baked potato. My sister complained about the frozen onion rings being over cooked - nothing was done. My husbands pizza was black! But he was too nice to complain. Sooooo here comes the bill and the manager refused to take the steak off! I said well send him over here and we can have a talk. He would not come to the table and said just charge her for the overdone baked potato, which was fine as I ate most of it. but $8.00 for it! or and $8.00 for soggy "fresh vegetables". I would be ashamed of my manager if they refused to hear a customers complaints or make it right! Jon Taffer would be disappointed in what this place turned into since the makeover. Drinks - Good and strong Service - eh. bartender was also the waitress Atomsphere - I am sure it is a good place to go on a weekend to hear a band - wish it was non smoking though. Food- stick with things like wings and fries - has to be better than all the food we ordered.

Dining room

Steak and Shrimp dinner

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Dining room

The Big Kahuna

4.5(25 reviews)

4.1 mi

Great fresh homemade food ordered a hamburger and homemade french fries for lunch and it was…read moreabsolutely amazing better than any fast food out there great price, fresh and supporting a local business 10 out of 10 will recommend and will be back.

I had heard about this place a few years ago but finally visited on a recent business trip to the…read morearea. It's a hole in the wall just 1 block off the main street in downtown Cleveland. After dining here, it's pretty obvious that alot of their food items are pre-cooked. It doesn't mean they're bad, or not fresh, it just means they like to prep to ensure their customers receive food in a timely manner. It is a little ironic though since they have a sign inside the dining room stating "Good food ain't fast and fast food aint good!". They do have a small prep area / kitchen to make meals, but it has short ceilings, limited space, and no vent hoods for exhausting steam/smoke. There are 2 microwaves in the kitchen area, if that gives you any idea. Not sure they even have an oven in their kitchen. The dining area is a beachy, tropical theme to fit the name "The Big Kahuna". Their menu is pretty simple, 2 pages with burgers and salads being their specialty. However, they have a weekly steam table special which consists of a meat, 2 sides and a roll for about $10. They also serve bbq, and some Mexican food and even chicken fried steak. Since they seem to specialize in burgers, I ordered a burger. Just traditional burgers here, no fancy toppings. The handformed patty is about 1/3 lb, and comes standard with mayo, lettuce and tomato, served on a Hawaiian sweet bun. I ordered their highly touted fresh cut French fries, which are a la carte and good. Portion size of the fries was a little on the small size. Overall I enjoyed this meal since the taste of the burger and fries were actually good. They didn't ask how you want your burger cooked though, which makes sense since it's a pre cooked patty. How do I know this? Because the burger came out less than 5 mins after ordering from the waitress, and was cooked at least medium well...faster than even some fast food restaurants I've visited lately! They do not have cheddar cheese, just some shredded American cheese blend, so no cheese for me. I did add bacon to my burger, and they initially forgot to add it after bringing the plate to my table. Luckily they remembered though, asked for the plate back, and placed it on the burger. Another complaint is that the bacon is crumbles, not strips. They apparently don't cook the bacon fresh and seemingly use a pre-packaged, pre-cooked product which was pretty salty. Bacon strips are preferred on burgers since they leave less mess on a plate at the end of the meal. I also ordered a sweet tea and a dessert before I left. On my tea refill, the waitress gave me unsweetened tea, which was strange. There were 3 bundt cakes on a cart beside the steam table with slices of vanilla, red velvet and chocolate. I chose the red velvet flavor and it was okay, but I've had better. Maybe the strangest part of the meal is that they give you a spoon to eat your cake!! In summary, the best part of the experience were the prices. The service, food quality, and taste /preparation of some menu items were a little questionable. This might be the reasoning behind the prices....not sure. Some items are just meant to be "cooked to order", and some you can get away with pre-made such as items on a steam table for faster service. I feel burgers should always be cooked to order at a sit down restaurant!

Dining area

Slice of red velvet cake. Notice they serve with a spoon.

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Homemade french fries

Pueblo Viejo Mexican Restaurant- Cleveland

3.9(96 reviews)

The customer service at this establishment is consistently subpar, unprofessional, and dismissive…read more There appears to be a noticeable discrepancy in how patrons are treated; specifically, after initial service, staff completely neglect certain tables.Beverage refills are routinely ignored. Furthermore, when you manage to flag down a server to make a request, they acknowledge the prompt but fail to follow through. Having visited multiple times, the lack of attentiveness and poor service quality remain unfortunately consistent.

Not as good as it used to be. Forgot the beans and guacamole that was supposed to be on our plates…read more Enchiladas were very bland.

Pueblo Viejo Mexican Restaurant- Cleveland

Abuelos chicken

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Margarita flight

Dickey's Barbecue Pit

2.3(9 reviews)

Just a quick update. This business replied to my bad review vowing to take care of everything and…read moremake it right. I have reached out as they requested multiple times with no response. Seems like their comment was just for show.

They are always out of food, or the staff is just lazy. You can place an order on their app, then…read moreshow up to pick up your order only to be told you will have to call the manager for a refund because they don't have any meat or sides left for the day. (3 hours before closing!)

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Whataburger

2.4(43 reviews)

4.6 mi

The service and the people of this place are exceptional…read more Food was good 5-stars They kept the place very clean

It was a real busy Friday evening around 5pm on 9/4, why was my fries swizzled up and lukewarm?…read more The person who delivered my food carried my shake under her armpits. Gross. It was so busy and I needed to be at my sister's house at a certain time. I didn't have time to deal with it but this never should have happened..... The person who delivers the food came and collected the money. She told me the 2 cars in front of me had large orders and asked if I wanted her to bring out my order? Her concern was if my car could fit to go around them. I told her it was no problem could get around them. She still did bring out my order until theirs was delivered. This could have been the reason for the dried up lukewarm fries. Also, patrons who have big orders should have to come in to place their orders. They shouldn't be in a drive through lane. Whataburger should have this policy in place. If they let them place big orders in a drive through, should have them in a separate lane.

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Jack in the Box

2.4(9 reviews)

Food is good they're just so stingy with the ranch for the tacos, & never want to give you ranch ,…read morebut overall everything was alright.

Not too bad. The service was extra friendly, but the fries were kind of soggy. Other than that you…read morecan go wrong with their tacos!

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Pueblo Viejo

3.0(4 reviews)

4.4 mi

Not my favorite place but we do eat there occasionally. I'd just rather drive 20 minutes more and…read morego to Humble to Papasitos. The prices at Papasitos are only a few dollars more, the food is far superior and I never found a hair in my food at Papasitos! Yes, I almost chunked my cookies when I found hair in our fajitas!

Authentic mexican food with great servers! We have eaten there on numerous occasions and you will…read moreget your moneys worth. Great queso all the way to excellent margaritas!! Every dish I have ordered is tasty and if you have a complaint (very few do) they will go out of their way to make it right. Would rather go here than all the way to Humble to a big chain outfit!! Love this place and their prices are good!

Sonic Drive-In

1.4(13 reviews)

So they make people pay extra for marinara sauce and then don't put the sauce in the bag smh bro…read more.. for real.. yall stingy ah will yalls sauces... go to the sonic is Splendora they ain't stingy over there

Went there and got a m&m blast and fry's for my granddaughter. Me, a hand-mixed Oreo shake and a…read moresmash burger combo. I added a smash burger by its self. Oh, and a large onion ring. So they bright my order out and the extra burger wasn't in there and the extra fry's wasn't in there. I called inside and told them and a girl came out and I showed her my receipt and said, "Does this show 2 burger and 2 fry's" she said oh I'm sorry. Yes, it does. They really messed up your order. I'll go in and let them know. Then she comes back out and says they want the bag. I said "for what? I'm eating mine right now." So I put my burger that I was eating, back in the bag. The girl took it. I waited about 5 min and I pushed the call bottom and asked them if they could bring my burger back. I was very upset! I said I've be here for 25 minutes, my ice creams were melted and I was ready to go! The ,so called, manager came out there and said that the employees didn't know how to read the receipt and I didn't order an extra burger. I did have an order of fry's coming. At this point, I didn't even care about the food. I was boiling. So I said a few nice words to all 3 employees that came out to my car to tell me I didn't order an extra burger, guess she needed backup the thing I would have done if I was a manager is brought my burger back out to me since I had to wait that long for an order of fry's to go with my melted ice cream!! I did stop by and get me some tacos from jack in the box. Much better service there! Too bad there's not zero stars. It won't let you submit that.

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McDonald's

1.6(27 reviews)

4.5 mi

Stopped by to grab a snack and used my mobile app buy any size drink and get a free large fry and…read moreit was good and hot.

I ordered a strawberry shake and it was so bad, I threw it away. It had a "moldy" taste and the…read morestrawberry flavor tasted like it had been flavored with strawberry Skittles or something. It was awful! I suspect the ice cream machine has not been cleaned out in a very long time....

Bite to eat

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More weird dark sludge on fry and the other opposite side at the rear of the box

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19 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

C R.

0

6

0

11 years ago

I love this place! Food is amazing. Portions are BEYOND huge! Staff is so friendly! I haven't had anything here I haven't loved. Problem... they run out of food a lot and they usually have a decent wait. They are kinda slow! BUT with all that said... I still give them 5 stars! read more

Tracy M.

104

6

0

7 years ago

Food is always great! It is an old building so sometimes it can get a little warm. Be sure to order something that is good warmed up the next day or share with a friend because there's no way to eat it all! read more

Rick S.

0

3

0

10 years ago

We were here a few weeks ago and had a great meal! They have the biggest and tastiest hamburgers around! I love the Texas toothpicks! My wife had the ribs which were terrific. read more

Jamie M.

0

28

34

4 years ago

The atmosphere was very homely and welcoming. The waitresses treated us like family. The food was delicious. We definitely will be back.

Ian B.

4

2

0

8 years ago

Best food around, large portions done right, excellent service, everything they make is as good or better than you make at home.

Laura P.

31

3

0

9 years ago

LOVE, LOVE, LOVE these guys. Awesome food, great staff and cute restaurant. The cashier greets me by name. I love that!

Kenneth T.

35

33

0

9 years ago

Too much food and too much grease. I ate about one third of the food and still had digestive issues and I'm a big guy.

Deborah R.

0

2

0

8 years ago

The food and service are excellent. We've been there several times and enjoy it every time.

Dan W.

0

7

0

5 years ago

Awesome food and great staff. Definitely get your money's worth on the portion sizes, too.

Bill M.

0

15

14

4 years ago

Servings were large and staff friendly and attentive. Interesting decor in the restaurant.

Frank B.

0

3

1

4 years ago

Great food an awesome service highly recommend this place food is always a large portions

Robert C.

0

2

0

7 years ago

Some of the best homestyle comfort food you'll ever eat. 5% discount for cash customers.

J R.

0

11

0

8 years ago

Just GO! Family atmosphere, great service and excellent food! The portion size is HUGE!

A C.

0

8

0

9 years ago

Food was outstanding! Service was also outstanding. Not the best place to look at.

Robert K.

0

2

0

10 years ago

ABSOLUTLY WONDERFUL! Every part, from walking in to out. Just great!

Joseph B.

0

6

0

9 years ago

Great Food, home cooking ! Family owned and operated.

John Paul S.

62

6

0

15 years ago

We go in and get take out all the time. Excellent.

G M.

0

18

0

9 years ago

Delicious salads! Very large portions. Very good!

Reed S.

13

5

0

10 years ago

Generous portions; not so friendly waitresses

The Ranch Hand Cafe - tradamerican - Updated October 2026

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The burgers are awesome. I love the fried mushrooms and fried pickles and the chicken fried steaks…read moreare amazing.

Let me preface with, i should have just ordered bar food as this is a bar BUT we did not…read more I ordered a sirloin - never asked how I wanted it cooked. What came out was a gray thin, long oblong shaped piece of meat. and VERY well done - the knife could not cut it. I had to send it back and the waitress told me that she told him rare. Told her that would have gone back as well as I don't eat raw meat. The next piece of meat was mulitlated with a ton of slices and gray as well, very tough and still over cooked. They tried to tell me it was the marinade that made it look that way. What??!! I marinade my steaks all the time and they never look gray or can't be cut with a STEAK KNIFE!! So i said I will just eat the baked potato. My sister complained about the frozen onion rings being over cooked - nothing was done. My husbands pizza was black! But he was too nice to complain. Sooooo here comes the bill and the manager refused to take the steak off! I said well send him over here and we can have a talk. He would not come to the table and said just charge her for the overdone baked potato, which was fine as I ate most of it. but $8.00 for it! or and $8.00 for soggy "fresh vegetables". I would be ashamed of my manager if they refused to hear a customers complaints or make it right! Jon Taffer would be disappointed in what this place turned into since the makeover. Drinks - Good and strong Service - eh. bartender was also the waitress Atomsphere - I am sure it is a good place to go on a weekend to hear a band - wish it was non smoking though. Food- stick with things like wings and fries - has to be better than all the food we ordered.

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Service was ok the food was not great. I ordered a half dozen of oysters to try when I say I've…read morealways finish my oysters. This is the first time I actually left two on the plate and wished I hadn't ate as many. The first one was good. The second was OK. The third one did not taste very well. Neither did the fourth. I gave up at that point. The rice was OK. The Charro beans were OK. Refried beans were not great. I believe they told us they cook them with the bacon oil that's left over from breakfast. My brain was blown away after I heard that. I don't know if I'll be trying this place again. I don't see it in my near future but maybe I will order something different. If I do return the place is really nice. I believe customer service could do better.

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