Great fresh homemade food ordered a hamburger and homemade french fries for lunch and it was…read moreabsolutely amazing better than any fast food out there great price, fresh and supporting a local business 10 out of 10 will recommend and will be back.

I had heard about this place a few years ago but finally visited on a recent business trip to the…read morearea. It's a hole in the wall just 1 block off the main street in downtown Cleveland. After dining here, it's pretty obvious that alot of their food items are pre-cooked. It doesn't mean they're bad, or not fresh, it just means they like to prep to ensure their customers receive food in a timely manner. It is a little ironic though since they have a sign inside the dining room stating "Good food ain't fast and fast food aint good!". They do have a small prep area / kitchen to make meals, but it has short ceilings, limited space, and no vent hoods for exhausting steam/smoke. There are 2 microwaves in the kitchen area, if that gives you any idea. Not sure they even have an oven in their kitchen. The dining area is a beachy, tropical theme to fit the name "The Big Kahuna". Their menu is pretty simple, 2 pages with burgers and salads being their specialty. However, they have a weekly steam table special which consists of a meat, 2 sides and a roll for about $10. They also serve bbq, and some Mexican food and even chicken fried steak. Since they seem to specialize in burgers, I ordered a burger. Just traditional burgers here, no fancy toppings. The handformed patty is about 1/3 lb, and comes standard with mayo, lettuce and tomato, served on a Hawaiian sweet bun. I ordered their highly touted fresh cut French fries, which are a la carte and good. Portion size of the fries was a little on the small size. Overall I enjoyed this meal since the taste of the burger and fries were actually good. They didn't ask how you want your burger cooked though, which makes sense since it's a pre cooked patty. How do I know this? Because the burger came out less than 5 mins after ordering from the waitress, and was cooked at least medium well...faster than even some fast food restaurants I've visited lately! They do not have cheddar cheese, just some shredded American cheese blend, so no cheese for me. I did add bacon to my burger, and they initially forgot to add it after bringing the plate to my table. Luckily they remembered though, asked for the plate back, and placed it on the burger. Another complaint is that the bacon is crumbles, not strips. They apparently don't cook the bacon fresh and seemingly use a pre-packaged, pre-cooked product which was pretty salty. Bacon strips are preferred on burgers since they leave less mess on a plate at the end of the meal. I also ordered a sweet tea and a dessert before I left. On my tea refill, the waitress gave me unsweetened tea, which was strange. There were 3 bundt cakes on a cart beside the steam table with slices of vanilla, red velvet and chocolate. I chose the red velvet flavor and it was okay, but I've had better. Maybe the strangest part of the meal is that they give you a spoon to eat your cake!! In summary, the best part of the experience were the prices. The service, food quality, and taste /preparation of some menu items were a little questionable. This might be the reasoning behind the prices....not sure. Some items are just meant to be "cooked to order", and some you can get away with pre-made such as items on a steam table for faster service. I feel burgers should always be cooked to order at a sit down restaurant!

This. Is. Absurd. What a RAPID decline in a formerly great establishment! Was basically bread,…read morepickle and cheese sandwich. All were thicker than the slice of meat used. It was gross.

We have been eating here for years but in the last year the food quality has gone way down. The…read morehamburgers are tasteless and always look like someone smashed them. Lately the fries taste old and are never warm. It's sad because the food used to be pretty good. To be honest, most of the Whataburger restaurants in our area have gone down quality.

Great service, great food, great place. If you're looking for a country style lunch or dinner this…read moreis your spot. Big helpings and even bigger onion rings lol. The ranch here is made in house and is superb. We will be back!

So after I landed at the airport we were looking for something to eat, and I had read the reviews…read morein this little hole in the wall and we decided to give it a try... needless to say it was EXCELLENT!! Annabelle was a great waitress and so sweet! The colossal onion rings were seriously colossal and the homemade ranch was legit! Ricky got the fired fish and I had the small(nothing was small about it) chicken fried steak and fried okra! It was all made from scratch not frozen and hot and fresh!! I was seriously impressed and that takes a lot for me! So if you're ever looking for a new spot hit up The Ranch Hand Cafe in Cleveland! Prices are so reasonable also!

Food is good they're just so stingy with the ranch for the tacos, & never want to give you ranch ,…read morebut overall everything was alright.

Not too bad. The service was extra friendly, but the fries were kind of soggy. Other than that you…read morecan go wrong with their tacos!

Always a great fast food choice. Very rarely do you not get the same thing ordered everytime…read more Consistant and the French dip is great. Ask for extra roast beef to make a great one. Thumbs up every time if you need fast food Arby's is it.

Yeah, I know - it's just an Arby's in a truck stop. But late…read moreon a Sunday, it still managed hot, good sandwiches, a really clean place to sit and eat and a young staff that was actually friendly and acted like they wanted to be there! It's nice to sit and chow down in a place that isn't a trashed wreck full of stoned teens. Highly recommend .

Instead of team members / employees, its more like a gang of individuals wreaking havoc on…read morecustomers. It was an all around horrible experience. The manager aka gang leader was unbelievable. It's no wonder the mischief is never ending in that place. We had several incidents. Before arriving we called to find out what time the dining room closed. They said 10pm. We arrived at 9:45pm. We were just passing thru Cleveland. Upon initially walking in, we go to find a table and there were chairs a top all tables. Being that we had 88 yr old Mom with us, we had to take the chairs off handicapped table. It was no big deal but when we go order an employee makes a comment to another employee loud enough for us to hear. She says, "They took the chairs off the table!" At that point I tell the employee that she was being rude. That our handicapped Mom could not slide into a booth. She begins to argue with me about it. At that point two male employees hold her back and seemingly pull her to the back room as if they were afraid she would get physical. I was shocked at what a fiasco these young employees were displaying. Then the supposed manager comes out from nowhere and she herself immediately takes the employees side. It was so weird. At this point, Im still trying to have a good dinner so we go to order our food. There was no dirty rice, no mac & cheese, no corn, no bacon.. several of the menu items were not available. We ordered what they had. As were going back to meet up with 88 yr old Mom at the table. The floor is sopping wet and extremely slippery. Im literally struggling to get to the table. The lady is still mopping as Im walking by. I go to the leading gang member and ask if someone can please dry the floor. I have an 88 yr old Mom here on a cane and Im worried she's going to slip. The floor was uncomfortably slippery and sopping wet. The leading gang member told me she would carry Mom out the door if the floor was still wet when it came time to leave. I wasn't feeling very unassured being that Mom is 88 yrs old, 6ft tall and 150 lbs and leading gang member was a short stubby overweight lady. How is she going to tell me she's going to carry Mom out the door, instead of asking her employee to stop mopping until we leave or attempt to fix the situation in some way. Her suggested solution was ridiculous. We stayed until the floor dried. It was a horrible experience. It felt like a gang whose sole purpose was to wreak havoc on Popeye customers. It really felt like a trap, like I just drove into a bad neighborhood. Yea, stay away. The people who work there are very mean angry people ready to fight.

Check your bags before you leave. Everytime 2 sides or 2 items aren't in the bag when I leave. Just…read moreis annoying and sucks especially when I pay for it.

I am so disappointed as this is one of my favorite places to go to all the time. I dined in with my…read morebrother and we both ordered 2 dirty baja blasts and when our food came out we were just given empty cups. I stood there for 5 minutes while employees were just looking at me and ignoring me and even went to help a customer who came up AFTER ME. When i asked to get my DIRTY baja blast (obviously can't make it myself)... We were questioned if we had even bought two... do better.

Brother with the beard was super helpful and loving, defs needed that, thank you taco fam.read more

Cookies were said to be fresh out of the oven and they were actually STONE COLD!!…read moreRanch was globed onto one side of the sandwich and he put none on the other side!! Sandwich was only in oven 5 seconds!!! Sandwich was also stone cold! Charged me for a foot long when I ordered a 6 inch and didn't even give me a foot long. If I could give negative stars I would!

The service was so terrible no one helped for 10 minutes. Then i go and tell them i want teriyaki…read morechicken and i add with the teriyaki sauce and he put grilled chicken on my sandwich. This ruined my day. Way to go subway.