The service and the people of this place are exceptional Food was good 5-stars They kept the place very clean read more

Whataburger - Number one and number five meal - Burgers Near Me - Cleveland, Texas

It was a real busy Friday evening around 5pm on 9/4, why was my fries swizzled up and lukewarm? The person who delivered my food carried my shake under her armpits. Gross. It was so busy and I needed to be at my sister's house at a certain time. I didn't have time to deal with it but this never should have happened..... The person who delivers the food came and collected the money. She told me the 2 cars in front of me had large orders and asked if I wanted her to bring out my order? Her concern was if my car could fit to go around them. I told her it was no problem could get around them. She still did bring out my order until theirs was delivered. This could have been the reason for the dried up lukewarm fries. Also, patrons who have big orders should have to come in to place their orders. They shouldn't be in a drive through lane. Whataburger should have this policy in place. If they let them place big orders in a drive through, should have them in a separate lane. read more

This. Is. Absurd. What a RAPID decline in a formerly great establishment! Was basically bread, pickle and cheese sandwich. All were thicker than the slice of meat used. It was gross. read more

Whataburger - Burger - Burgers Near Me - Cleveland, Texas

We have been eating here for years but in the last year the food quality has gone way down. The hamburgers are tasteless and always look like someone smashed them. Lately the fries taste old and are never warm. It's sad because the food used to be pretty good. To be honest, most of the Whataburger restaurants in our area have gone down quality. read more

Food was cold. Ordered #4 meal. They use Junior size patties- should just order junior meal . Fries soggy and cold. Strawberry shake tastes like strawberry quick drink. Service was nice . read more

Food is very good and service is excellent I would recommend anyone to go and get a meal ambiance they were clean place to take family outing. read more

Your standard Whataburger. It's a newer location and I only went through the drive through but it's right next to 59 and somewhat convenient. read more

Whataburger - a chicken sandwich in a wrapper - Burgers Near Me - Cleveland, Texas

They got out the food fast, with great service. Everyone went out of their way to make sure we had everything we needed. Thanks! read more

Not sure what is going on at this place. I swear to you over the last year they haven't gotten my order right ONCE. Every time they're missing something or give me a completely different order. Used to go to this location all the time but now I try to avoid the craving. Inside is the same circus but you can correct them instead of "oh pull forward for me" then you're stuck there for god knows how long. It's a shame because this location got a new building and a modern update but not the service. read more

On Wednesday, January 9, 2025, at or around 9:45pm, on my way back to Houston, I stopped at this Whataburger drive thru. I ordered the Bacon and Cheese Whataburger with onion rings and med. Dr. Pepper. #1, it was VERY DISAPPOINTING to see a young man walking around the food prep area without a ballcap, as everyone else was wearing, or wear at least wear a hair net. It is a pet peeve of mine to see a restaurant worker in the food prep area without protection. In the past, at other restaurants, I've encountered hair in my food, therefore, PLEASE WEAR head protection, even for those that have beards! # 2 the Patty was cold and thin #3 the Dr. Pepper was not mixed well. I know owners like to save money but don't change the recipe. That's how you lose customers. I hope this owner or owners get this Whataburger straight as we know all Whataburgers. In conversations with others about the best burger and place to eat, I always defend Whataburger. PLEASE FIX THIS PLACE! read more

We ordered two hot coffees and a 4 piece chicken finger with fries. Well when we got our coffees my husband started to put the sugar and creamer inside of it and when we tasted it it was sweet tea. How do y'all get coffee and sweet tea mixed up. read more

Myself and 3 friends took a 14 day motorcycle trip across the United States. We stayed somewhere new every night and ate somewhere new every meal. So every thing not planned and decisions on where to stay or eat was made just hours or minutes before our arrival. Worth the stop and will be back again. read more

Filthy dining area at a slow time of night. A staff that had plenty of time to play around but not to clean. The food was less than sub par. Fries were old and cold. And a request for hot fries was completely ignored. One of the burgers had a bun with a large spot on the bottom that had a ton of flour and was inedible. I will not be returning to this location. read more

Whataburger - Dirty dining area - Burgers Near Me - Cleveland, Texas

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Food is always good and the service is great employees are always friendly and helpful

If Burger King is what you like, this place is an equal match. In no way shape or form is equal to In-N-Out Burger.

We were hoping that the speed and quality would change with the new building and better environment, but no. Today we waited 35 minutes in the drive through. For fun my friend went inside and ordered his food from the counter. He got back in the car and was done eating by the time we even got to the pay window. read more

Went to the Cleveland Whataburger tonight, what a disappointment! All the staff was in dining room just chit-chating & they had no chicken at all. The young lady at the counter was rude and they won't have to worry about me spending any money here again. read more

Just look at the picture I'm posting. That's lettuce! I'll be honest, I don't eat fast food often. Today my husband wanted Whataburger and asked if I wanted anything. I let him get me a whatacatch (fish sandwich) with no tartar sauce, just fish and lettuce. I don't eat a lot of bread so I tend to eat 1/2 of any sandwich and disassemble the rest and only eat the insides. This is what I found when I opened my sandwich. I had already eaten 1/2 of the sandwich and there's no telling how many gross, rotten pieces of lettuce I actually ate. I'm so sickened that anyone would actually put something that nasty on someone's sandwich and that a manager would allow it to remain on their prep line (or whatever the sandwich making places are called). I wanted to add... After I posted this I called Whataburger to speak to the manager and let them know they were serving rotten lettuce before they made someone sick. Cindy the manager was very kind and apologetic and offered to refund the cost of the sandwich. I mostly appreciated that she asked me to text her the picture so she could see it and show her staff. Because of this I upped my stars to 2. read more

Whataburger - Rotten lettuce that was on my whatacatch sandwich. - Burgers Near Me - Cleveland, Texas

Okay so I went to whataburger today, and it took a bit of time. First thoughts when getting here, I saw 3 workers just outside doing nothing and when I got up to the window I saw majority of the workers just talking and not working and it also made me a bit aggravated on the fact the gave us the wrong receipt and didn't give us the drinks with our meal. We had to tell them to let them know that we didn't get our order correct. Never coming back to this location if they aren't going to even do there job. read more

This Whataburger is awful. Pass it by. The place is filthy bathroom was dirty not cleaned at 10:30am. The hash-browns were greasy and tasted like old grease. The sausage egg biscuit bottom part of the biscuit was soaked in grease to the point I had the get several napkins to soak it up. There was no coffee made. It deserved less than one star....is that possible? Stay away read more

Good food, excellent service, amazing staff, and very clean. Will be back very soon and will only stop here when passing through.

This bitch had the audacity to come sit with us on the clock , she a nosy thotty thot thot , and I h8 her :( she smelled like ass and this is so epic dude I can't breathe ! read more

Whataburger - Burgers Near Me - Cleveland, Texas

This place doesn't even deserve a star. Just tried to go there to get food inside closed the drive through has to lanes but the outside lane thst trailers need was also closed. Us truckers are tired of this crap we work long hrs and are away from or family just to get crapped on. read more

Absolutely horrible. Be prepared to wait up to 40 minutes for your food in a relatively short drive thru line.

Road tripping with 2 kids. We popped in for lunch. Everyone working there was friendly, our food was fast and everything was just great.

Love me some Whataburger! Nothing like getting a few miles down the road & finding that your order is wrong. What part of "no cheese" is so difficult? read more

Ah you have an employee by the name of Clyde who didn't want to correctly use the law enforcement discount. They also got his order wrong and didn't even put cheese on any of the cheeseburgers. Plain with cheese, means cheese. 50% off for a discount (which is greatly appreciated) doesn't mean just off the fries. I find it sad that fast food employees are continuously disrespecting offers around the country and never had issues with the ones they pick on for fun. Of course you don't go back to ask for the correct order because we all know what would happen to the food then. A man who is working 12 hrs dealing with absolutely terrible things can't even get a hot meal with out an issue. What is this world becoming. Not even about the discount but purposely getting the order all wrong and discounting fries for a law enforcement discount and not his meal was just a "a-ha". Whataburger manager, I hope you have more respect and more professional training to not allow this to happen at your establishment. read more

Whataburger - Burgers Near Me - Cleveland, Texas

I had the distinct opportunity to see one of your employees handle an unruly customer. This customer already yelled at the employee before even checking if there was anything wrong with the food. I think she handle it professionally. Good job, Korrina! read more

Gotta give props to the large group of teenagers ambling around the front counter, the drug deals were pretty slick. However, I prefer to eat my half-cooked chicken without watching weed being exchanged. Also this place was disgusting. read more

The night crew here SUCKS. I had to repeat to the guy at the window FOUR times that all I wanted was avocado and mushrooms on Texas toast. He kept getting it wrong and it was still wrong when I pulled up to the window to get my food. The woman had them remake the burger they prepared and all they did was take the patty off the bread. I ordered extra mushrooms and there was hardly anything in between the two slices of soggy bread. My husband went back in to have it corrected and all they did was add a scoop of mushrooms. There was just a tiny scoop of avocado hidden under the mushrooms. My sandwich looks like shit. I paid 10 bucks for something that makes me want to cry. Not to mention, when we got home, there was an entire extra order of fries and an extra sandwich the guy at the window kept messing up (all I wanted was avocado and mushrooms with Texas toast. He kept thinking I wanted a cheeseburger with avocado and mushrooms). I will not be back here at night. Hire new kitchen staff. read more

New bldg and staff on point every time. Easy to get in and out now, food always fresh and hot.

NEVER WILL I GO HERE AGAIN!!! Every time I go I end up returning from home because no one is smart enough to get a taquito right. That's why fast food workers will never get $15 hr. You can't differentiate the difference between potato and egg and sausage and egg. The order says potato and egg. Why the hell do I have sausage egg when I arrive home. Did I have magic potato's ? Did they change to sausage on my way home? No they didn't. Just a bunch slackers making my food that can't read. I Don't remember the managers name but he had 6 teeth and one was gold read more

Slowest whataburger I've ever been to and this fat boy has been to plenty of them. If your in a rush just keep on driving because Cleveland Whataburger works at their own pace. read more

What can one say. Its Whataburger!!!! Friendly staff !!! Goto place for truck drivers passing by. read more

I'm going to give this whataburger 2 stars. Twice in a row I have gotten mustard on my burger when, even the receipt says plain and dry but add avocado. Other than that, they're usually good but disappointed because this is some McDonald's level service. read more

Went to order and overheard one of the employees talking very loudly about having an itchy genital area because of an std they got......EW. For fricks sake you're in an eatery not a clinic. She's been since fired apparently but for something unrelated to that apparently. Still allowing any employee to be talking like that or in her case VISIBLY ITCHING HERSELF IN THE KITCHEN is ridiculous. read more

This facility isn't worthy of one star. It didn't used to be this way. The current manager doesn't care about customers at all. Also, the fries and food are terrible here. Don't waste your time or money here. read more

Of course these are the best burgers in Texas. Any whataburger you go to it always tastes amazing. Now I think the managers need to hire better cashiers and servers because they can be so rude read more

Came back for another visit. There were a ton of workers but most were just standing around? I had to wait ten minutes to order then had to fight workers to to get to the ice machine. They were all filling their glasses. This was a completely different experience than I have had in the past. read more

Just passing through, and love whataburger. Usually. But the Cleveland, Tx Whataburger needs some serious work. Drinks were flat, service was slow, and staff was so uncaring that it made me feel so unwelcome. Do not recommend read more