We stayed here on a brief trip to Cologne and it was very comfortable. I would stay here again and would recommend it to friends!
Notably the main entrance is stairs only but there are side doors that are handicap accessible and make suitcases much easier as well.
I'm seeing a lot of negative comments from Bonvoy members that are frankly a little embarrassing on some review sites... These rooms seemed in line with European hotel room standards and were impeccably clean, and comfortably appointed. In a very old building things like AC will often be impossible and that's really something you should look into before staying somewhere if it's important to you. Similarly when transitioning a very old building for a new purpose, not every room will have ample windows! Our room had one which worked fine for our needs.
For us, there was a little confusion because we thought that breakfast was optional to include as titanium members (usually there is an option to add breakfast as a welcome benefit for higher status members), but this was a miscommunication and while a bit of an unpleasant surprise to be met with the bill at the end of our stay, understandable and not a detriment to our overall experience. I do think the hotel would benefit from clarifying if they offer a welcome benefit and outlining it very clearly, but that is really my only criticism.
Our bathroom thankfully had a real and functioning door although I agree that some door choices in European hotels can leave privacy to be desired.
Overall we were very pleased, really appreciated the convenient location, and found the hotel to be charming, and the staff to be helpful and pleasant.
Definitely encourage you to stay here and take advantage of the easy public transit nearby! read more