We spent several nights at the hotel as part of our Christmas Market vacation in Germany. The hotel service was wonderful and the staff was absolutely lovely from the Front Desk to Housekeeping. Our room was very comfortable and quiet. In addition, the location couldn't have been more perfect, across the plaza from the main train station and right next to the Cathedral. read more

Everything you would expect from 5 star excellence but what distinguishes the this place is the world class customer service! Thank you for such a memorable experience! read more

Lovely updated rooms/suites with old world charm and fantastic service We stayed for only a night, but were very impressed with this hotel and its staff. We booked a standard suite, but were upgraded to one with an extra 1/2 bath. Some of the suites have a traditional decor, and others are more modern (ask for "the Hanseatic Wing"). We preferred the more modern decor and the staff were happy to oblige us. Overall, the staff was wonderful: friendly, helpful, and professional. We were always welcomed, and any request or question was responded to quickly and professionally. The staff elevated the hotel and turned a really good stay into a great one. Our room was spotless, and very nicely appointed. There were tons of closets and more than enough towels--no skimping. The shower was not just a rain shower head, but a deluge. It was the best shower that we can remember having used in a hotel, which is saying quite a bit. Breakfast (included in our rate) was a full buffet with the usual museli, meats, cheeses, pastries, etc plus a menu for eggs and French toast type items. All were prepared well, served elegantly, and in a comfortable and well appointed room. It was generally faultless. The hotel's location in Köln can't be beat. It is around the corner from the train station, and across the street from the Dom. The entire historic portion of Köln and the shopping district is within 15 minutes walk. There are many restaurants to choose from within a very short walking distance, including a great bakery (Bäckerei Merzenich) only 5 minutes walk away. read more

Staying at the Excelsior Hotel Ernst for the Jonas Brothers concert. It was like stepping into a world where history meets modern comfort. Perfectly located beside the Cologne Cathedral, the location made exploring the city effortless. Of course there is a global reputation of Excelsior Hotels Chain! The hotel's historic and contemporary elegance was felt like sitting at the seaside and doing a meditation after the concert. The staff were like welcoming hosts, always ready with local insights that made my trip even more enjoyable. Breakfast was a great way to start each day. For anyone visiting Cologne, this hotel offers a perfect mix of convenience, comfort, and a touch of timeless style. Highly recomennded!!! read more

This review is for the bar/lounge in the hotel. The bar is simply great - wonderful service, great attention to detail, and some great selections. We were here on two evenings and didn't want to go anywhere else! Too bad we didn't get a room in the hotel to stay. The seating is cosy and quite contemporary. They serve snacks with your drinks, and not just any snacks, but delicious chips and mixed nuts, in classy metal bowls. In fact, the snacks just keep on coming. I must have had a bagful with my glasses of sparkling wine. They have a small menu selection for foods as well, but I only had drinks. The prices are quite tame for a 5 star hotel. Even though reservations are recommended it is quite easy to get a good table even if you manage to just drop in casually. Now I know where I am staying next time I am in Cologne. read more

Excelsior Hotel Ernst - Wine - Hotels Near Me - Cologne, NW

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This hotel is stunning! The service is impeccable, the rooms are beautiful, and the location is perfect directly across from the cathedral and shopping district. We stayed in the Grand Deluxe Room, which for what was included, was very reasonably priced. Some of the highlights were the welcome petifores & personalized note, free wifi, free mini bar (which included their signature beverage - Kolsch), the pillow menu, the afternoon surprise snack, and the evening turn down service. Did I mention the service was amazing?! Everyone was so friendly and inviting. I added the high tea one afternoon for 34 euros which was worth every penny, basically a meal in itself. Overall a wonderful experience - thank you Excelsior Hotel! read more

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The Excelsior Hotel Ernst delivered a sublime, restful evening situated in perhaps the perfect spot in Cologne. I stayed here after going off the train at Cologne on a whim, and given the low price this was easily the best deal in a hotel I've ever found. The location is amazing, sitting across the street from the Dom (the massive Cologne Cathedral) with many rooms, including the one I stayed in, whose Juliet balconies look out on this 600+ years old marvel. The hotel is also an easy walk from the train station, perhaps 3/4 block. Just on the far side of the cathedral lies a very large retail plaza with many fashion clothing stores, and a turn to the East from this shopping district will bring you immediately to a large selection of bars, cafes, street food, and night clubs as you near the waterfront. From there you are just another few steps away from the Hohenzollern bridge, and crossing this will give you a beautiful look back at the city and the big blue musical dome. This view is particularly good at night. The staff at this hotel were perfectly polite and helpful with even seemingly absurd requests, such as when I requested they check the kitchen for coconut oil for my coffee. Everyone spoke English, most of them quite well. The room was stylishly appointed and thoroughly functional, with WiFi (and a tablet provided), a safe, a complimentary(!) minibar stocked with juices and German beer, deep marble bathtub, bidet, etc. The bed linens were airy and plush, although the mattress was nothing special. The hotel's piano bar must be enjoyed. I stayed late into the night enjoying their perfectly poured cocktails and Cuban cigars while making a few new friends. A note, please, to my countrymen though: of ever there were a time to restrain your voice a bit and adopt a more European volume, this is it! Although doing so will always serve you well in the "old country." In summary, the Excelsior Hotel Ernst has been a triumph for this once weary traveler, and I would return 100 times given the opportunity. Enjoy! read more

Excelsior Hotel Ernst - Room 104 - Hotels Near Me - Cologne, NW

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My family and I travel often and stay at some of the best hotels and resorts in the world. Durning our 2015 summer vacation, we were traveling from Amsterdam to Geneva and decided to stay at this hotel for 1 day to get some rest. This hotel exceeded all my expectations by 10 folds. Rooms were clean, comfortable and amazing, location was fantastic, service was 10 out of 10 and finally the breakfast .... Wow.. Amazing. I have to give this hotel a 10 out of 10 and I highly recommend this to all travels, including my fellow Americans from US. Five stars all the across the board! read more

Check hotel prices since they change daily on various websites. Saved $200.00 by doing. Room was great with amenities like stocked frig with beer, orange juice, Apple juice and water (free). At check in we asked for cathedral view, which would cost an additional money. We were shown our reserved room and one with the view. Went with our reserved room due to it being modern. The one with view (2nd level) was not. Located within walking distance to everything. Hotel is amazing and make sure you walk around to see all it offers. read more

Amazing service first and foremost. The front desk, bar staff, restaurant staff all go out there way to ensure a great stay. The location is probably the best as it's a close walk to the Rhine, steps from the main station and the cathedral. The rooms are very large for a traditional European hotel and the bathrooms were HUGE with rainfall showers. Lastly the hotel has some good restaurants and a very cool piano bar. I'd recommend staying here for any trip to Cologne read more

One of the top hotels in the world!! Everything about this large hotel is perfect. The staff are welcoming, helpful, friendly and truly happy you are there. Nothing is said no to, they will find a way. Each person says hello from the porters to the cleaning crew you are welcomed. Many of them know you by name from the first day. Our rooms was exceptional and without flaw. The bathroom was magical and elegant. The room lighting was indirect and electronic to adjust to any mood. A truly special place to stay!!! read more

Just a short walk from the main railway station this hotel is ideally located for the 'Dom' area. I had travelled over for the christmas markets and enjoyed my stay. The bed was huge and had two single duvets underneath another cover which stopped the old 'roll and steal' problem. Very clean throughout and an impressive building. The staff were very helpful read more

I recently had the pleasure to spend a night at Excelsior Hotel Ernst with my girlfriend. I can only recommend this 5* hotel. It is one of the best-located and impressive hotels in the city of Cologne. The Excelsior is like an oasis in the middle of the Cologne concrete jungle. The staff is outstandingly forthcoming, the high tea we attended had an incredible selection of teas from all over the world and pastries fresh from Paris with beautiful live piano music, and the amenities were superb. Upon arrival we were upgraded to a freshly renovated Super Deluxe room, which was very spacious, modern and classy. Our stay also included breakfast, which combines a-la-carte items with a large buffet. All in all a fantastic, luxurious stay that exceeded our expectations. 5* rating for a true 5* luxury experience. read more

Faded glory. When you enter the hotel it is like a time capsule. Very 60s bourgeois. But if my room is any gauge, it is tired and needs repair. There are no bedside lamps, creating a Stalinist atmosphere. The open bulbs are blinding. The furniture is stained, which is unappealing. The bathroom is outdated and poorly lit. There is no shower hear, just an old fashioned spray. (Of course the bidet is perfect.) The carpet is dirty. I described the room to the concierge as the forgotten maid's room. Or it could be a place to hide a senile relative. The fact that this hotel is wedged between a McDonald's and the train station says: think twice. I would recommend the Hyatt across the river. It is infinitely nicer and more modern. read more

Everyone expects some sort of hiccup when traveling internationally, but my family had a day from hell. We couldn't figure out where our train was leaving from as the gate kept changing, and when we finally found the platform, we realized our train from Berlin was delayed several hours. When we got on, there were multiple delays at each stop. No explanation was given and no translation. We finally figured out halfway through that our high speed train was cancelled to Cologne and we had to get off and get on another local train. Lugging around a toddler and all our suitcases was no small feat, and now we had to race to another platform to catch the next train. Several staircases later, not to mention in 95* heat, we made it onto the packed train. Gone we're our reserved seats and instead we ran through multiple cars trying to find a seat, only to find seats in probably the only non air conditioned unit. Six months pregnant, exhausted toddler, stroller, hubby carrying three suitcases... we were dying. What seemed like hours hater, we arrived in Cologne. Luckily, our hotel was close by (walking distance) so we headed off. Only to figure out google maps steered us wrong. Of course! Catching a restaurant that was about to close, they luckily ordered us a cab and we arrived at Excelsior Hotel Ernst! The lobby of this place is beautiful, but what we were even more grateful to see was the smiling and welcoming staff. Not only were they incredibly helpful and sincere, but they upgraded our room and offered us cold milk for our son. Guiding us to our room, we walked through gorgeous hallways with winding staircases and a calming fountain. The room is filled with dark mahogany and just feels luxurious. The attention to detail was also very appreciated. For example they had a rubber duck bath toy and baby bath products for our son and a crib (though he's too big now) all set up and ready for him. The room service is 24 hours and was ready quickly. Loved the vanilla cream brûlée! After a shower (with nice big towels) we felt like ourselves again. Can't say how thankful we are for the kind strangers who helped us along the way and for the amazing service here at the hotel. We are excited to begin a new day tomorrow and beyond thrilled to start it at Excelsior Hotel Ernst! read more

Truly bad location, unsafe; we tried to get in over New Year's celebration and it was a nightmare. Hotel management is oblivious to the issue. read more