Some rooms are a bit worn-out, every furniture does have its marks .. some are in a good condition…read more No problem at all to me. The rooms I had were always quiet, although the hotel lies at a bigger street. What I especially liked was that they had a kettle at the room with soluble coffee and tea bags. Great for a relaxed evening at the hotel room. Staff is friendly. I didn't check the spa area. Breakfast was good, and is a little bit above average - compared with most business hotels I've been to (they usually do have the same prices, around 90/night). They also feature some organic products (like simple cheese, long-life milk and two types of cereals) - and the usual, vast selection of common breakfast - eggs, mushrooms, breat, cheese, salmon and so on. Ah, and they do have a nice selection of loose tea leaf. And eggs benedcit.. although there is no vegetarian option without ham :( They have an extraordinary good coffee machine at breakfast which does produce proper milk foam. not so common in hotels (any hotels, i mean). nice as i'm used to third wave coffee quality. The overeall cleanliness is good - but strange to me was that one night two of my towels had small yellow/brown stains, and another night my bed sheet had some let's say colored spots on it too.

After staying in London, Paris and Bonn - this was a nice change; decent price for a good sized…read moreroom and updated interior. Until... I had do not disturb sign on my door, but I receive a knock and subsequent enter at 10 am. I ask them to leave and think nothing more. I leave an hour later, making sure my do not disturb sign is in place, and leave for a walk up the Köln Dom. When I return my sign is removed, things in my room moved around, i had actually washed a shirt which was then hung from the window. The hotel itself is good, can't deny that but don't enter the room when you're asked not to. I put the sign up rather than use the safe - luckily nothing happened, but, come on...

What a great treat to find this hotel close to the Dom! Usually stay at the Hilton but the staff…read morewent above and beyond and truly amazing. I'm a Hyatt Globalist and was truly impressed by this stay. Thank you for making all parts of my stay great. Look forward to staying here again!

Great location by the city center in a quiet spot. Slept like a baby every night. Stayed there…read morefor a week and the staff was always very helpful. Room was clean, and large enough that it never felt crowded. I'd stay here again for sure.

We spent several nights at the hotel as part of our Christmas Market vacation in Germany. The…read morehotel service was wonderful and the staff was absolutely lovely from the Front Desk to Housekeeping. Our room was very comfortable and quiet. In addition, the location couldn't have been more perfect, across the plaza from the main train station and right next to the Cathedral.

Lovely updated rooms/suites with old world charm and fantastic service…read more We stayed for only a night, but were very impressed with this hotel and its staff. We booked a standard suite, but were upgraded to one with an extra 1/2 bath. Some of the suites have a traditional decor, and others are more modern (ask for "the Hanseatic Wing"). We preferred the more modern decor and the staff were happy to oblige us. Overall, the staff was wonderful: friendly, helpful, and professional. We were always welcomed, and any request or question was responded to quickly and professionally. The staff elevated the hotel and turned a really good stay into a great one. Our room was spotless, and very nicely appointed. There were tons of closets and more than enough towels--no skimping. The shower was not just a rain shower head, but a deluge. It was the best shower that we can remember having used in a hotel, which is saying quite a bit. Breakfast (included in our rate) was a full buffet with the usual museli, meats, cheeses, pastries, etc plus a menu for eggs and French toast type items. All were prepared well, served elegantly, and in a comfortable and well appointed room. It was generally faultless. The hotel's location in Köln can't be beat. It is around the corner from the train station, and across the street from the Dom. The entire historic portion of Köln and the shopping district is within 15 minutes walk. There are many restaurants to choose from within a very short walking distance, including a great bakery (Bäckerei Merzenich) only 5 minutes walk away.

Our entire Viking Cruise ship stayed here after we had to depart the ship three days early due to…read moreflooding which prevented us from moving on during our scheduled cruise. The hotel was clean enough, it's large, it had free wifi and it had a few channels in English to watch late at night (all CNN and news). The food was OK but it wasn't spectacular. For us it was all buffet and I had to argue with one of the servers to get an apple juice because I don't drink and the complimentary champagne they offered wasn't going to do anything for me - apparently the champagne was free but they wanted to charge me for a glass of apple juice? Are you kidding me? I wasn't overly impressed because it wasn't what I expected or what I paid for with Viking - but it did the job. They don't have any special amenities here - no one is going to help you with bags, they don't have umbrellas to borrow if it rains, they didn't have luggage racks for your suitcase to keep it off the floor, etc. But the rooms were clean, the showers were nice, and staff were reasonably friendly. I'm giving it 3-stars because it's not bad - but it's not anything special.

Worn down, smelly and outdated in every possible way. It's…read morea nice location indeed, but the time for a complete renovation is long over. Interior, beds, carpets, bathroom, ... Unacceptable.

Spent a lovely weekend here in early September. The room while not air-conditioned was fine due…read moreto the large window avail for outside air. The morning breakfast included in the lodging got us going and carried us until dinner. The connected Biergarten was a plus as the hotel is somewhat off the beaten path. For a nominal price bikes were available to ride along the River Rhine bike path. I would consider staying here again but am also open to others hotels in the area, the historical nature of the hotel brought me here but probably isn't enough to make me come back.

When you pay for an hotel and you finally end up in a retirement home... at least let people know…read moreclearly on your website. No coffee in the room, old painting in the wall. Clearly everything is done for old people, but if you are a young couple, do choose an other hotel.

Had an absolutely GREAT stay here! The location can't be beat: Right on the bank of the Rhine River…read morewith a perfect view of Cologne Cathedral, and an easy walk across the Hohenzollern Bridge to get there! I was upgraded to the Club Level ... and this was my first-ever experience with it. It was like walking into a very nice office reception area, with food & drink readily available. It was funny one night when I tried their afternoon "reception". They brought out lots of appetizers and even a hot penne pasta dish. The staff on this floor is amazing, as well! My room was very nicely-appointed, and I had a direct view of the train tracks just before crossing the Hohenzollern Bridge. Since I'm a bit of a train nut, this was absolute perfection for me! I wasn't even envious I didn't get a Cathedral-facing view, either. :-) Also, since it was late May, the sunrise lit up my room beautifully every morning. (Alas, if there was one thing that bugged me a little, it was the shower. The water temperature would change every time someone flushed a toilet somewhere in the building. Hopefully this can be addressed. On the bright side, at least my morning showers were invigorating!) Legends, the bar on the main floor, was fantastic! I will judge a place by how they make their Whiskey Sours, and Legends is indeed legendary. Their food menu is plenty satisfying, too. I enjoyed at least a couple afternoons & evenings here. Since breakfast was included in my hotel reservation, I definitely took advantage and ate at Glashaus. Now THIS is a breakfast buffet! I think I could spend an entire morning here just getting fat & happy (vacation calories, like movie theater calories, don't count!). The layout is world-class, as is the Omelet Station. Glashaus breakfast is definitely a way to fall off the diet wagon, heheh! :-D All-in-all, a great place to stay and I look forward to staying again.

If I could give zero stars, I would. We are here on day 86 of our 100 day tour, and so far, this…read morehotel has been the most uncharming I have been to EVER. The Hyatt Cologne may be posh and it may have nice rooms, but everything else is a problem. Everything. If you plan to do an even here, think again.