The only reason I give this place a 1 Star rating is because I have to or there would be no stars…read more I am not sure where I should start..... my father chose this place and was happy to live here.. things where okay for about the first year. After that first year sunrise went down hill!!! Way down hill... my father went to the hospital and family was never called!!!! The first call I got was from the hospital it self. A doctor calling me about what had happen. I had to tell the doctor I would call her back. I the proceeded to call sunrise to A) find out what happen to my father and B) why my family was never called. Of course there was no good reasons. They just did not do there job. This place is more then happy to take your money BUT once they go to the hospital the will continue to charge you for daily stuff even if they are not doing it.. I have pictures of my fathers room and how it sat dirty for two weeks. They decided to clean it up the day he was coming home.. how do I know??? Well my husband and I would stop by daily to check on his mail and keep a eye on his room. Picture 1 is of his closet ( I thought he was getting the care he needed but I guess not) pictures 2,3,4 are of his kitchen are were food was left on the floor and countertop for two weeks!!! The pictures speak for them selfs.Another thing you see is the major turn over in staff. I mean one day you think you know everyone and the next day all new staff. Another thing I noticed is my father was dirty when I picked him up as his clothes were too. I had spoke to the staff about getting the next level of care for him (which of course cost more money). O never saw the improvement on this either. Also the care director is EXTREMELY RUDE and when talking to her (she would not give me her name) she would never let me finish my sentence.If you care for your loved one's you will not put them here as they really do not care about the family member, they just care about getting a pay check!!! I would take my business else where if you are Reading this!!! BEWEAR!!!! Just read the other post!!!

Not sure if an angry past employee wrote many of the reviews on here but this place is wonderful. I…read moreput my mother in the memory care unit several months ago and she has improved! After a stroke, she could barely walk or talk and with the loving care from the staff and nurse she is back to the person our family remembers. The seniors go out to lunch twice a week and there is always music and laughter in the building. My aunt is in a Sunrise in Maryland and she is doing fantastic as well. Sunrise knows how to run these homes so definitely decided on your own.

Brought my 90 year-old mother here after hip surgery for acute rehab. HORRIBLE place - took her…read morehome after 4 days. In that time, she only had 1 PT session; the food disgusting; the RN giving out medicine was beyond hateful. The facility was old and dingy.

I added this business over two months ago. I have been putting this writing off…read more So I will start now... They took care of my dad with patience and care. Whenever I visited, I was treated warmly, and my father was always resting comfortably in a clean room and a pristine bed, with carefully laundered, comfortable clothes. He had dementia, so he was unable to tell us how the staff was treating him (and never having been the type of person to complain) we had to take non-verbal cues. All the cues pointed to a staff that was both patient and caring. Trust was essential to us and something we considered heavily before deciding on a place for our beloved father. During his final days, our family experienced feelings that I cannot properly put into words here. Likewise, I am unable to express how sensitive the staff was in their treatment of my father. I imagine that they deal with loss on a regular basis, but never once did they regard our grief casually. My father was a kind, gentle, man and was known for his singing voice, his whistling, his love of jazz and his love of the Word. The staff made sure he was able to enjoy all these things during his final days. They all knew him by name, and said he was easy to care for and easy to care about. This was evident in their heartfelt farewell. You can not pay someone to care, and [care] is what they did here. Perhaps I have not adequately relayed, but in my heart I will absolutely, always appreciate every last member of this staff for giving of themselves so selflessly, when it counted most.

Family owned, newly renovated assisted living home. First truly 5* residential assisted living…read moreoption that I've seen in Charlotte (only seen other properties of this caliber in luxury residential areas in AZ and FL). All 5 or 6 rooms have private bathrooms, gorgeous decoration, cozy feel. They just finished renovating whole home, I must have been one of their first tours. Given equivalent pricing to large institutional homes, would be surprised if they are not full within a couple months.

From the owner: We are a premier assisted living home nestled in a quiet Charlotte, North Carolina neighborhood…read moreoffering all the benefits of assisted living in a residential environment. We recognize that some seniors want to remain in their homes as they age but are precluded from doing so due to changing needs. In designing The Sanctuary, we sought to combine all of the luxuries of home with the highest standard of excellence in care. Our commitment is to provide families with peace of mind - knowing that your loved one is comfortable, engaged, safe, and respected. Our competent staff, comprised of Certified Nursing Assistants, Med Techs, an Activity Director and Chef take care of everything - nutritious meals, medication management, daily housekeeping, hygiene assistance, and recreation. The home is staffed at all times and strictly adheres to a 3:1 resident to caregiver ratio. Unlike larger assisted living facilities, that means a maximum of six residents have immediate access to two caregivers.

I've worked for Firstlight, as a caregiver for 2 1/2 years now, and I'm very happy with the…read morecompany. I feel company owners and office staff, truly care about us as employees. FirstLightHomeCare goes above and beyond, when it comes to making sure us as employees, know we are valued and appreciated. That same value is mirrored in how the company feels about the clients, that we care for. When we visit a new client for the first time, a patient care coordinator will introduce us and show us around their home. FirstLight tries their very best to fit their Caregivers and CNA's with the right client, to insure all is comfortable and capable in doing our jobs.

Our family is very long overdue with this YELP review. FirstLight has been committed to caring for…read moreour mom for approximately 2 years now. We moved mom from an assisted living community in another state into my home during COVID. FirstLight provided a thorough assessment of mom's needs and staffed 24-hour care with perfectly matched caregivers (Hager, Abi, Ruby, Violet, Tanya, Janae, Marian, Kristina, Patricia, Keshia, Annette, & Shawna) . Each one possesses their own strengths and gifts, yet all of them without exception, provide a safe, caring, engaging and fulfilling day for mom. Mom is the healthiest she's been in years and I attribute that to being able to keep her at home with the excellent care provided by the team at FirstLight. We are thankful for you all!

Visiting Angels in Charlotte north carolina make regular visits to my elderly parents as a crucial…read morepart of their career. This agency is dependable and caring towards my parents. There came a time when my parents needed more help and they did not hesitate to recommend Anewa Home Care agency. The caregivers treat my parents like beloved family members and I couldn't ask for better care.

We have had an amazing experience with Visiting Angels-South Charlotte. They were able to be with…read moremy dad who had dementia when we were not allowed to see/be with him because of Covid. The providers we met and adored (Reggie and Deborah) cared for my dad in the most loving and gentle way we are forever grateful to them. The service has been excellent in communicating whenever needed/necessary. We would highly recommend.

Great Caregivers and Staff! My mother has loved the…read morecaregivers at Senior Helpers. These folks do their homework and do a 50 state background check which is why I went with them in the first place.