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Bright Star Care - Charlotte - Offering 24/7 home care services

Bright Star Care - Charlotte

3.5(12 reviews)
8.1 mi•South End, Dilworth

Hello Review Reader. I am writing this review because I have had a great experience with…read moreBrightstar. My initial contact was via a online form requesting a call and more information. At the time my 76 year old aunt was in the hospital, headed to rehab and then home ONLY if she had full time care. I received a call back within 30 min. I spoke with Rampi and she was informative, succinct and took the time to understand my/my aunts needs. While my aunt was in rehab Rampi visited my aunt and explained all the options and services of Brightstar. My aunt met with 2 other in home care service providers as well. Rampi's follow up to me and to my aunt was exceptional and, not surprisingly, my aunt chose to go with Brightstar. On the day my aunt transferred to home (from rehab) Brightstar team members were there to steward the transition. A nurse was on hand to oversee medication and make sure my aunt was safe and also comfortable. One week into the in home care Rampi did a follow up with me and my aunt to check in and see how things were going. Three weeks in there was an incident, caused by my aunt, that put the Brightstar care giver in a tough position. The issue was resolved within an hour and I got a call from Rampi letting me know what happened, why and the outcome. The next day, when I spoke with my aunt, she relayed the same information and she was pleased with how everything was handled. Honestly, my aunt has very high standards for everything. She is critical and shares her feelings. She doesn't like people in her home (except for a visit) and to hear her praise the in home caregiver and the company was amazing. I was totally shocked and frankly so relieved that she liked the caregiver team, Rampi, the nurse etc. I am thrilled with the service Brightstar has provided me and my aunt. One last note, I live across the country and so finding an organization I could trust was key. I found it. Thank you Brightstar and Rampi!!!

the Worst experience for my husband who is a veteran with dementia amputee. Their aids most of them…read moreare not experienced and rude no empathy. The aids are always Quitting due to the lack of communication. Nurses as well. My husband was left alone several times. No show of aidscomming to the home and not a call from the office unless I called the office. Annessa the Scueduler is rude and not equipped for the position . The owner Rampi never returns calls. I wouldn't recommend this so called agency to anyone.

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Bright Star Care - Charlotte - Engaging with our clients and together doing activities they enjoy.

Engaging with our clients and together doing activities they enjoy.

Bright Star Care - Charlotte - Offering Wound Care Services in the comfort of your home.

Offering Wound Care Services in the comfort of your home.

Bright Star Care - Charlotte - Offering Meal Preparation support

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Offering Meal Preparation support

The Charlotte - assistedliving - Updated October 2026

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