My mother is 101 years old and we bring her here for respite. It is the best. Everyone is so…read moreaccommodating and my mom loves coming here. Would highly recommend it. Love the nurses and CNA's.

The hospice house was supposed to be a respite situation. But it created such anxiety and grief…read more The staff for the most part were nice, had to search for them at times, but I know they're busy. Most of the clients there were in dire need of care, where my mother was very high functioning in comparison. A referral of this nature isn't appropriate for someone who is new to hospice diagnosis, and is still working through information, and starting to improve, this seems like a set back. I know that it truly isn't, but it was our interpretation. Perhaps down the road we can revisit, but I feel like the best place is at home, surrounded by family, and fill in the gaps with private duty. Not leave the home again. ​

Caring & Loving home environment for end of life care. Residents and their family will feel right…read moreat home during their own journey.

Reviews are subjective of course but I believe they can be divided into sections eg operational…read moreprofessionalism/efficiency, subject expertise of provider, and quality of care/treatment/result. There are many challenges for patient and provider alike in these areas due to consolidation in many specialties, frequent turnover in organizations/offices and simply getting lost in the bureaucracy (insurance, follow-up care, patient volume etc). Modern medicine is remarkable for its wealth of knowledge, technology & efficacy but it's very easy to feel like a number instead of a patient at times. With all this in mind I'm happy to report that Gaitway & Alison Starkey achieve full marks in the areas outlined above while also avoiding avoid the pitfalls. Gaitway took the time to fully document & understand patient needs, history and desired outcome(s). Exams, analysis and advice were thorough and patient-specific (ie no boilerplate). Treatment was equally personalized and modified/augmented over time to achieve optimal results. Concerns & questions regarding treatment, appointments, billing, etc. were handled clearly & rapidly. Highest recommendation!

If I could give 6 stars, I would! Alison Starkey and her team of therapists are the best we've…read moreexperienced in our 18 month journey. My husband suffered a massive brain hemorrhage due an AVM rupture on july 11, 2018. After doing Inpatient and outpatient therapy through Atrium, we knew we were ready for more and Gaitway and Alison came to the rescue. She is so patient and really understands my husbands needs and the way he responds to therapies. And she is super funny!! Alison's rolodex should be the envy of all PTs in Charlotte- she has referred us to Race to Walk (this was just during a consult prior to us using her services), helped with recommending equipment to make out home safer for my husband in all his stages from wheelchair to cane. And introduced us to a great speech therapist to help with his very high level executive function deficits as well as a therapist for me!! I really needed someone to talk to that understood what a caregiver goes through- and wouldn't you know it, Alison referred me to a Therapist who specializes in caregivers! My husbands progress since we've started using Gateway in July of 2019 has been remarkable. He did so well with his progress at Atrium but we knew he could be pushed further and having the therapy at home has really made it come together because it is truly functional therapy related to how we live, where we live, etc. I know that between my husband's tremendous dedication and determination and the dedication of Alison and her team of therapists, we would not be where we are today-- and where we are is- he is ready to stop using a cane in about a week, he is using his left hand/arm (he is left side affected) for function things like opening/closing the dishwasher, opening/closing refrigerator, he's washing himself in the shower with min to zero assistance, he's dressing himself fully 3 times a week, he's making his own lunch 3 times a week, the list goes on! THANK YOU THANK YOU to Gaitway of Charlotte and Alison Starkey!

did not provide the help my mother and myself needed. Only…read morecame once a week even the week that was my mother's final days. my mother passed on 12/2/25 and today is 1/14/26 and received more medicine for my mother which I'm sure they will try and charge me for. if you need hospice care I would recommend Attirum Health Hoapice. that's who I used at first but when my mom went to Novant hospital they switch her to Novant. it was absou horrible.

Via Hospice is WONDERFUL. My father-in-law was placed in their care during the last week of his…read morelife. Both the staff on-site at the Southminster hospice house and the people that came to the house were so supportive and loving. We checked out another hospice before them and the difference between the two was incredible. The other one was just very clinical and wanted to immediately over-medicate 'Pop' to the point he couldn't visit with his loved ones. But Via was so much more personal.

Faithful Nurses Home Care Service has been a God send to my parents. The level of care that my…read morefather needs was really getting to my mother. I reached out to Faithful Nurses who knew the type of Home Care Aide we needed based on my father's needs. My mother is not the easiest person to work with but she ADORES the nurse sent by Faithful Nurses! The nurse's level of care and professionalism has already made a noticeable difference with my mother, who is becoming more and more at ease with letting someone else taking care of my father. I am forever grateful to Faithful Nurses. Thank you so much.

I nominate this company as #1 in Home Care.!! The level of professionalism exemplified by the…read moreFaithful Nurses staff is extraordinary! Always on time. Dependable, flexible, & compassionate Nurse Aides show up professionally dressed willing & ready to assist in whatever capacity necessary. Faithful Nurses has been a God send to me and my family. Thanks for all your help.

The staff at the facility really cares. This place is very clean. My dad was well taken care of. I…read morecan't thank everyone enough for the excellent care given to my dad. They made him comfortable and he is getting rest. He is regaining strength and may be able to return home soon. That gave me piece of mind because I had to fly back home tonight. Please be kind to one another because you never know.

Easily one of the most caring and professional medical organizations I've ever seen.read more

This review is for the management/hiring portion. It is a disaster trying to get hired on here…read more Had an interview. It wasn't mentioned like MOST companies say, "we have a few more interviews, will decide etc etc". No it was told , someone will contact you from HR. 2 weeks later, got a call, they went with someone else after having orientation???? What? That's disrespectful and not professional to keep someone hanging on for so long. I will for sure not take a job at this place.

The care my husband received was amazing, as was the staff's concern and care for the family.read more

My only regret is that I didn't know I could do this sooner. My Mom was in neighboring Yancey…read moreCounty. Yancey County Hospice Dr Jeff Polgar officially turned us down 10/23/12, AGAINST his nurses' recommondation...which is unheard of. Used the "6 month rule". My mother died 4/10/13. It was 6 months 4/23/13. Mitchell County accepted us Good Friday 3/29/13. They were complete Angels in a situation beyond difficult. There are no words to describe what myself and especially my mother went thru. I just wish we would've known we could've gotten them in earlier. They would have been glad to come. They have their own full load and picking up the slack of others. From what I hear from other local residents, it is becoming quite a common occurance. God Bless these folks day in and day out!

My parents needed hospice from early January through to last week when my Dad passed away from…read morecancer. They both had nothing but good to say about them. Hospice was there from the very beginning, explaining everything very clearly and making sure all their questions were answered. Any time Mom & Dad needed anything they were very quick to respond, and as Dad's need for help increased they did whatever was necessary to meet his needs. And they were there for Mom as well; they would regularly send someone to sit with him so that she could go shopping, or just take a break from the stress. In the end, Mom is so grateful for their help that she's asked anyone who wants to express their condolences do so by a donation in his name to them. I'd like to add my thanks for helping my parents through this!

I've worked for Firstlight, as a caregiver for 2 1/2 years now, and I'm very happy with the…read morecompany. I feel company owners and office staff, truly care about us as employees. FirstLightHomeCare goes above and beyond, when it comes to making sure us as employees, know we are valued and appreciated. That same value is mirrored in how the company feels about the clients, that we care for. When we visit a new client for the first time, a patient care coordinator will introduce us and show us around their home. FirstLight tries their very best to fit their Caregivers and CNA's with the right client, to insure all is comfortable and capable in doing our jobs.

Great company to work for! The owners, staff and caregivers are wonderful! They are very flexible…read morewith the hours you want to work and have great perks. You can work part or full time. The clients are great too!

Hello Review Reader. I am writing this review because I have had a great experience with…read moreBrightstar. My initial contact was via a online form requesting a call and more information. At the time my 76 year old aunt was in the hospital, headed to rehab and then home ONLY if she had full time care. I received a call back within 30 min. I spoke with Rampi and she was informative, succinct and took the time to understand my/my aunts needs. While my aunt was in rehab Rampi visited my aunt and explained all the options and services of Brightstar. My aunt met with 2 other in home care service providers as well. Rampi's follow up to me and to my aunt was exceptional and, not surprisingly, my aunt chose to go with Brightstar. On the day my aunt transferred to home (from rehab) Brightstar team members were there to steward the transition. A nurse was on hand to oversee medication and make sure my aunt was safe and also comfortable. One week into the in home care Rampi did a follow up with me and my aunt to check in and see how things were going. Three weeks in there was an incident, caused by my aunt, that put the Brightstar care giver in a tough position. The issue was resolved within an hour and I got a call from Rampi letting me know what happened, why and the outcome. The next day, when I spoke with my aunt, she relayed the same information and she was pleased with how everything was handled. Honestly, my aunt has very high standards for everything. She is critical and shares her feelings. She doesn't like people in her home (except for a visit) and to hear her praise the in home caregiver and the company was amazing. I was totally shocked and frankly so relieved that she liked the caregiver team, Rampi, the nurse etc. I am thrilled with the service Brightstar has provided me and my aunt. One last note, I live across the country and so finding an organization I could trust was key. I found it. Thank you Brightstar and Rampi!!!

the Worst experience for my husband who is a veteran with dementia amputee. Their aids most of them…read moreare not experienced and rude no empathy. The aids are always Quitting due to the lack of communication. Nurses as well. My husband was left alone several times. No show of aidscomming to the home and not a call from the office unless I called the office. Annessa the Scueduler is rude and not equipped for the position . The owner Rampi never returns calls. I wouldn't recommend this so called agency to anyone.