Rather expensive for the quality of care. This is a house in Homer Glen and they only take about 8…read morepeople. Roma charges $9,000 for shared rooms that are on the first floor and $2,000 for private rooms that are located in the basement. If first floor is full, you get stuck in the basement and get to pay an extra $2,000 for a place you don't want to be. Then they will complain about coming down to the basement to care for you. Most of the caregivers speak another language and communication can be difficult. Once you get here, it can be difficult to get out! Roma seemed to stall my transfer. She told me I would not be happy at the place that I was going. She even tried to talk the owner of the assisted living home that I am in now not to take me, saying I would be too much work for them. Fortunately, the owner's intuition and prayers guided her to accept me . I feel blessed now that I am in a safe and joyful environment and no longer at Roma Home Care.

I brought my father with Parkinson's here when he started getting dementia and was very restless…read moreand falling a lot. This was about eight years ago. The owner and staff were extremely kind to him, and to all the residents there. The owner was a doctor in Lithuania and took such great care of him. The lady who gave them one star and complained about them only having about eight residents was just being rude and lying. It was great that they only accepted a few residents because each resident had two or three staff assisting them at all times. The homemade food in the home-like atmosphere was wonderful and my father found comfort there. Roma had several residents whose families stopped paying and she kept them for years afterwards. We were blessed to find her and I am sad that her business is for sale now.

For weeks we had been in conversation regarding respite care. They said they do have respite care…read morefor a minimum of 30 days...which we really had to struggle with because we only needed a week or two. However was going to settle for their "terms". We scheduled a tour and was pleased with the facility, putting us at ease that our senior would be in a clean/safe environment. We were given a folder with further details along with fees and paperwork needed to proceed if we were to decide on their facility. On another visit, after discussing and deciding this would be a good fit for our senior's respite stay we went through the assessment process. Here is where things began to go wrong. During the assessment (the "professional" arrived late for a scheduled appointment) people came into the open door assessment. Not really professional if a senior is being assessed and the door to the office with a busy hallway is a good way to get true attention and responses of a senior diagnosed with early onset dementia. Well, the open door brought in other employees of the facility. One walked by the doorway a few times before just walking into the office to get (of all things a soda pop) from the nurse giving the assessment! Not long after, the director of the facility just walked in to introduce himself. I'm wondering (couldn't the introduction have waited?). All the while... the "assessment " had not been completed. Following that we were taken to a room to show us all the what a "Respite" suite would be. We must admit the studio looked very nice, spacious and very clean. Our loved one did comment on its design and stated it would be nice to stay for respite. At this point we were asked if we could discuss the financial obligations and schedule the / book the stay. Because it had not been discussed/disclosed prior to this meeting of a deposit needed to "reserve" the space, we had to return with a check for deposit. At this point"finalization " meeting, a few hours later. We were pulled into a meeting with the sales department and the director who proceeded to try Pressuring" a Move-in instead of a Respite stay. The director kept expressing how poorly the assessment was and even if our senior were to be placed on the Assisted Living side of the campus our senior would eventually be moved to memory care. My big question and concern is "you mean within the 30 day respite our senior would have to be moved to Memory care?" The director kept insisting on having our senior be "Moved-In". His defense or reasoning as he stated...your senior did not have a good assessment. When asked if we could review he rolled back to say it has not been put in the system yet. Big Question Mark over our heads!! At this point we felt as if we were on a neighborhood used car dealership! This was after writing a deposit check for respite care. Stepping back for a few to explain about this facility... Respite care is furnished and in the information folder there is a list of items needed Prior to using their services. Because we were discussing and planning several weeks in advance we had started purchasing items from the list. At this facility (which is no where written) a Move-in requires the family to provide furniture for the living space. We are still wondering how did a stated "Respite Care " stay become a demanded Move-In? For anyone seeking "Respite" for their loved one...you may want to look elsewhere.

If you are looking for a caring place for your loved one, I highly recommend Eden Vista Rock Run in…read moreJoliet. My aunt was a resident of the assisted living facility for over four years and recently transitioned to memory care. During her time in assisted living she was treated so well by the compassionate care givers. Rock Run provided her with numerous activities, meals and a social experience she needed. More importantly, when it came time for the move to the memory care facility the staff worked with me to guide me along the way. The transition was not easy for my aunt, or me, but I truly know she is in the best place. While EVERYONE I have met at Rock Run is caring and compassionate, I would love to give a shout out specifically to Michele (Director of Nursing) and Karen (Asst. Exec. Director). Their guidance during the difficult time of moving a loved one from assisted living to memory care was invaluable. I could never have done this without their help. They listened and walked with me every step of the way. When situations or questions arose, they were always a phone call or e-mail away. My calls were answered quickly and e-mails answered promptly, even on their day off. If you are considering moving a loved one to assisted living or memory care, I hope you will consider looking at Eden Vista Rock Run.

Our family contracted with Above All Home Care (AAHC) to provide live-in care for my mother…read morepost-surgery. The period covered was expected to be 2-4 weeks, but would be as long as my mother needed assistance. As you know, a key issue for families regarding home care is dependability and responsiveness. Unfortunately, we ran into a host of problems with AAHC's service from the outset. Examples include: * Care giver #3 was wonderful, but she had other commitments that required her to leave at a certain date / time. Unfortunately, AAHC got the date / time mixed up, and had to scramble to get a replacement. * Care giver #4 was pleasant but not overly friendly. * Care giver #5 was extremely pleasant and had a wonderful rapport with my mother, but was expecting to be relieved by Care giver #4 on a certain date / time. However, another scheduling mishap by AAHC forced a search for a replacement person for 1 day. AAHC called to tell me they had been working the phones since 9:30 that morning and did have someone and she would be there at 5PM. Unfortunately, the person never showed up. * Care giver #5 did not feel comfortable leaving my mother alone, and she told the agency exactly that. AAHC's response - which was wholly unacceptable -- was that her daughter can take care of her for one night. * Faced with a lapse in coverage, I reached out to Care give #4 to confirm she would be arriving the next day at 5PM. She informed me she would, but she wanted to know who her relief would be on Sunday. I told her she would need to reach out to the agency for that information. She eventually changed her mind and informed me she would not be returning at all. I couldn't be more disappointed in AAHC's performance. AAHC could not dependably ensure coverage as promised. AAHC, while initially responsive, essentially told us 'you're on your own' when they couldn't locate a replacement provider. AAHC's failed both its performance expectations. I hope that other clients have had a better experience with AAHC that we did. At this time I cannot recommend AAHC to friends and family. I am available to discuss my concerns with you further if you'd like.

The last few years of my Mother's life she required assistance. She was functional but needed some…read moredaily companionship and a little help getting around the house. The staff at Above All Home Care did a great job making sure my Mom felt safe and secure. Anyone with aging parent/s should give this company a call, I'm sure they will take great care of your loved ones like they did my Mom. One more important thing. Even in bad weather they managed to have someone there to assist my Mom.

Nicely maintained units, building, and grounds. Staff and residents are pleasant. Front desk staff…read moreIris is knowledgeable and on the ball. Facility design could be more senior friendly: common area seating is too low for people with mobility issues; hallways are long and dark. Maintenance guys are fantastic--prompt, patient, helpful. Administration is scattershot. Got multiple different packages of papers to sign prior to move in despite also having three face to face meetings with managers. Would have been helpful to see a checklist and timeline leading up to move in. Also would have been helpful if someone greeted resident on day one and went over his meal times, housekeeping, laundry, and bathing schedule And provided a print out of this information. Difficult to get accurate information related to health care staffing. No one seemed to know for sure the days staff nurse or geriatric doctor are onsite. No one seemed to know how the facility lending library operated in conjunction with Shorewood library.

My sister was a resident of the Timbers for almost 2 1/2 years. During that time we were pleased…read morewith the staff... Maintenance, activities ,CNA's, and the receptionists at the front desk were all very good. However, I am only giving the Timbers a one star rating because when she moved out they kept $1,000 of her security deposit. The only explanation given-Damages: replace carpet. After numerous attempts to speak to someone in charge with no one calling back, I gave up. I don't think it is right that someone on a fixed income should have to replace carpeting that just needed shampooing. Isn't there normal wear and tear after 2 1/2 years? The residents should not be responsible for decorating after they move out.

I may have been the luckiest of all the people leaving reviews because my care was great. Everyone…read morefrom Newsome was to notch. I had an accident and when i was released from the hospital i needed home therapy and nursing care. My therapist were Ed and Kelli. Both were great and so helpful. they really helped me regain my pre accident form. My nurse Jessica was superb. She was so helpful and thanks to her, i am totally healed from my wound. I thank all these people for the assistance they gave me. I received 5 star care

Phone conversation problem with one of the nurses who called to set up an evaluation; she was very…read morerude and unprofessional. It appears that the agency continues using her due to possible staffing issues. I refused to allow her to come to my home.

I had gone for a job fair in the rec room. It was nice. The building was big. Didn't explore it…read moremuch. But they had a nice big basketball court. And I was greeted and the receptionist was able to help direct me to the rec room, which was nice.

Excellent and caring care for my dying husband at the worst time of my life. Beautiful and clean…read morefacility with gorgeous and peaceful grounds.

Beautiful place. So serene. Extremely professional staff. Would recommend to anyone faced with such…read morea tough decision.

Great facility! I love that there is support from so many different types of therapists in one…read morelocation. I also love the atmosphere and commitment to caring for my child as though he was part of their family. I had concerns with my son and had them addressed but know I can always return if new issues arise. Thanks everyone for taking such good care of my kiddo!

My daughter was attending Westside twice a week, everything was going well until they opened a new…read morelocation. Our physical therapist was relocating to their new office, but a replacement was never assigned or attained by Westside. All of a sudden we lost one of sessions due to their lack of staff and responsibility to their clients. The following week we lost our 2nd day and they blamed it on my wife, saying she informed them that we no longer needed a 2nd session. Totally Untrue. If you're providing a service to people (especially kids in need) make sure your current clients are being taken care of before you go looking for more. Westside is obviously not keeping their clients best interest in mind. On the last day when we were informed that our only session left had been canceled our physical therapist was behind the desk with the receptionist didn't even have the decency to even say hello, sorry for the misunderstanding, or ANY kind of acknowledgement for that matter. Very disappointed in Westside Children's Therapy. (Joliet location)