Very thorough staff. I received excellent care for the procedure I was there for. The doctor and…read morethe staff care about your health and the treatment being provided. It's a clean facility. I was in and out in under 2hours.

Very caring doctors, nurses and staff. Very nice facility. Highly recommend Edward Cancer Center in…read morePlainfield.

Always managing staff shortages as therapists continually moved locations to cover shortages…read moreelsewhere which left me with different therapists too often. One PTA, whom treated me most often, did not focus treatment on anything other than massaging the tight muscles whereas the PT and other PTA's did other treatments as well. People did not know how to utilize one particular piece of equipment as three different people set it up three different ways and the person that did the set-up the best, was just trained to do it and also was a support staff person. Variation of treatment did not change much from day one to week 13. Way too much loud across the room personal conversations amongst employees, and therefore, did not feel they were focused on my treatment. Changed to another PT organization due to level of disappointment. Got a sharp pain in my neck after the first treatment session and never went away after 12 more sessions over a six-week period. Extremely disappointed as have had much better experience and results at a different ATI location 10 years ago, but as with all medical facilities, it appears ATI has been hit with the same corporate management attitude with focus on making money vs. servicing the patient.

I was recovering from a shoulder surgery. I had a previous surgery on my other shoulder. This time…read moremy recovery time was quicker, happier, and easier with long-term goals to be met. I can't say enough nice things about this place. From the minute I walked in the lady by the desk knew my name, So did every other person that works there. They all say hello to you, they'll all say goodbye. They make you feel like family. I sent a few of my friends there and my husband. Everyone is in agreement this place rocks.

Dr. Jayesinghe is great! She was our first doctor we met when we moved here. The company she was…read moreoriginally with got rid of all their doctors without telling the patients. I found her in bolingbrook and scheduled an appointment. She is so patient and thorough with her questions. She really cares about her patients.

She is truly one of a kind. I feel very comfortable putting my health, and my care in her hands.read more

Very good care, knowledgeable staff, helpful administration and good food. You can be flexible with…read moremost services offered. Therefore, you can very much customize your life here. I would recommend living here to anyone looking for supportive/assistive living.

We moved Dad in after Covid precautions were relaxed a bit. We found that minimal help was given…read morewith ADLs like dressing, bathing, light housekeeping and medicine reminders. "They're supposed to be independent," we were told when Dad asked for help making his bed. RN works 40 hr wk, is not there nights/weekends, she does hands on care like bandages, aides not allowed. When touring and signing contract, family was told all staff are in-house employees but aides are mostly outside agency so rotating strangers were providing care who didn't build any bonds with our Dad. Some were caring and wonderful, some were not. (None were abusive.) "Good" activities like going out for lunch or dinner or anywhere are RARE. On Medicaid? $30 left after cable/phone, you can't go unless family pays. So it's mostly the rich kids clique that gets to go places. A HUGE positive is Medicaid residents still get/keep their private rooms, not forced to share a room, and receive exact services and care as the cash payers. Cash pay starts at $5K+/mo for a studio. Our big problem and why we moved Dad out recently- LACK OF PROMISED CARE/ACTIVITIES. We were treated like complainers by apathetic Administrator when we pointed out specific items in Dad's contract not being done. No idea if our issues were ever discussed with nursing director or activity manager but they were never corrected. Dad didn't get twice/week shower, aides spent under 10 mins/day interacting with him, some complained LOUDLY if he'd buzz for a little help standing up from toilet. To their credit, we thought staffing was bare minimum and know CNA turnover is high. Maybe treat them better and pay them more to retain staff? Care was rushed. Calendar activities are a joke, shows many daily options but most are lame worksheets left on door to be done alone. Contract states care and activity plan SPECIFIC to Dad's needs would be written up and followed, which never happened. We were promised (and paying for) stimulating activities and a social life for Dad. He could sit home alone and do nothing for free. He's just a little slow getting around but wanted friends and things to do! Activity woman snippy and defensive when asked about activity plan, would also evade us when we visited. Food is average institutional food, nothing special. The rooms and bathrooms are large and the outside grounds are very nice. We are still waiting on partial month refund almost 3 months after moving Dad out so some issues with the office which they say corporate does the refunds. Heritage Woods of Yorkville is far from terrible but did not come close to meeting our expectations to keep Dad busy and engaged.

Annual exams are vital! Ladies this location is very nice. Pleasant administrative staff,…read morefriendly technician. Waiting room is very nice and super clean. Coffee, tea and water station while you wait. This is my first visit to this location. Highly recommend.

residents well cared for, they are under review by illinois dph and cms and trust me,they operate…read moreunder the rules they have to, they care for their residents. you have no idea, are there things that need fixed there? yes, doesnt have to do with the resident its cosmetic. has nothing to do with the care given, blood sweat and tears for those residents. if you arent happy with the care, take your mother, daddy, wife, husband, son, daughter home then and you take care of them.

I put my mom here following a hospital stay. She was wheelchair bound, was left alone in a room for…read moresome amount of time, not belted into the chair and fell, hitting her head. The facility director told us the bills for her ems and ER visit that followed would be covered by the facility. Shockingly no one will call me back and despite numerous messages and emails, no bills have been paid. This is not a good place and these are not good people. They left my mom, who suffered from dementia, alone and unprotected. DO NOT SEND YOUR LOVED ONES HERE.

Nicely maintained units, building, and grounds. Staff and residents are pleasant. Front desk staff…read moreIris is knowledgeable and on the ball. Facility design could be more senior friendly: common area seating is too low for people with mobility issues; hallways are long and dark. Maintenance guys are fantastic--prompt, patient, helpful. Administration is scattershot. Got multiple different packages of papers to sign prior to move in despite also having three face to face meetings with managers. Would have been helpful to see a checklist and timeline leading up to move in. Also would have been helpful if someone greeted resident on day one and went over his meal times, housekeeping, laundry, and bathing schedule And provided a print out of this information. Difficult to get accurate information related to health care staffing. No one seemed to know for sure the days staff nurse or geriatric doctor are onsite. No one seemed to know how the facility lending library operated in conjunction with Shorewood library.

My sister was a resident of the Timbers for almost 2 1/2 years. During that time we were pleased…read morewith the staff... Maintenance, activities ,CNA's, and the receptionists at the front desk were all very good. However, I am only giving the Timbers a one star rating because when she moved out they kept $1,000 of her security deposit. The only explanation given-Damages: replace carpet. After numerous attempts to speak to someone in charge with no one calling back, I gave up. I don't think it is right that someone on a fixed income should have to replace carpeting that just needed shampooing. Isn't there normal wear and tear after 2 1/2 years? The residents should not be responsible for decorating after they move out.

Surprised I never reviewed here. Dr Tiernan is an excellent Dr who bothers, to take time to listen…read moreto your issues. Its like anything else. The more you tell the Dr, and if your open & honest about your condition, the better a job they can do. However, Dr Tiernan will let you ask questions and spend some time with you , so you know what to expect, and what your recovery time is likely gonna be and what procedures he might use and why. This way you know a likely outcome. Good guy, straight forward, no BS. And hes got time for you. How many Dr's do that these days? The staff is excellent. The ladies are very friendly and are asking you how ur feeling while doing therapy. I feel if their was an issue with how you feel, they would notate that so the Dr knows. They just wanna help. They are very kind. They will work with on ur scheduling appointments and on payments as well. I do not know anything about Dr Tien. I spoke to her several times while waiting, and she was very friendly , but did not get any exams or therapy done thru her. Parking can be a bit tight as they share the lot with other businesses but usually its not a problem. This is the place to go!

Really nice location and even nicer Staff. Excited for my follow up. Who can say their excited to…read morego see their foot dr! Seriously!?!