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Lansing, MI

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The Pod Escape Room

5.0 (1 review)
Closed • 6:00 pm - 9:00 PM

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Celink

Celink

(30 reviews)

First- Celink is a SERVICER. They do not originate the Reverse Mortgages. I worked for Celink for…read moreseveral years. The people that are complaining do not understand that the company actually is following HUDS guidelines for all Reverse Mortgages. The people who take out the loans are counseled and sign legal documentation that talks about the options after they move off the property or pass away. The borrowers always own their home. No one tries to take away their home. HUD gives them 4 other options before a property goes to foreclosure AND up to a year to do so. Most times if a property goes to foreclosure the family hasn't followed through with easy and required paperwork or they chose to do so bc the property is underwater due to THE BORROWER using up their own equity any way they want. The people commenting here were not AT ALL educated on how a RM actually works. They are generally the children of the borrowers. Before reading these comments: refer and educate yourself on HUDS Reverse Mortgage Guidelines. RMs are NOT bad and actually do help a lot of people. Ie: Borrowers can actually use their equity from the RM to do whatever they want with the money and simply walk away WITHOUT RECOURSE. So don't let uneducated people fool you here. I don't even work there anymore but it's irritating to see these comments. It wasn't a terrible place to work. 95% of the people we worked with understood what to do and why bc it was governed over HUD and they actually read all the paperwork and educated themselves. I will say this. I left just before they moved most everything to Texas. I worked in Lansing MI. That was a change in ownership. As far as rude reps recently, I can't comment. I was a team leader and we didn't have those problems. We were well versed in helping the callers.

STAY AWAY FROM CELINK IF YOU CAN! Someone dear to us passed away and left us their home via Trust…read more Unfortunately they had a reverse mortgage on the home managed by Celink. Over the course of the next six months or so, we reached out to Celink multiple times to try and both obtain information, as well as provide information to them. We found that it took forever to get through the automated answering system to reach a human being. Once we did reach a human being, we struggled to understand what they were saying and they us, because they hire non US personnel to answer their phones. THIER IDEA OF SERVICE IS PATHETIC!

The Pod Escape Room - escapegames - Updated November 2026

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