7/8/11
This was booked by our friends for 2pm on the Sunday. We got our drinks, and there was absolute chaos. No mention what was wrong when we arrived. In our party was 4 adults and two children.
Apparently they have normally have two serving areas, and one was faulty, but the one that was open was only being staffed by one person. They knew how many bookings they had, and yet never said a word when we went to the reception desk.
At 3pm still no food, others were leaving, and we made the decision to leave too. As it was going to get close to the 4pm arrivals.
We managed to speak with the manager who explained the problem again, at first I thought he wasn't going to refund, but said he would but wanted to explain.
We iterated two things:
1) We should have been told when we walked through the door
.
2) He should have put extra staff on the serving area to cut the meat. This would have speeded up the process.
It was a shocking situation. Added to the fact that we just managed to squeeze into the car park, by parking awkwardly against each other.
The staff seemed friendly enough.
The final bit of icing on the cake. he gave the money to me, but I thought it couldn't be right, and when we got to the next pub I mentioned it to my friend. He returned for the extra £10 that was missing from the change. Unfortunately, I'd never been there before, and so didn't know the pricing.
I don't think I will return. read more