Avoid at all costs. I have no idea how this place gets decent. ratings. It provides no service to speak of and doesn't train its employee to even take an order.
We arrived on a Thursday evening- it wasn't very busy. No table service- you have to use the QR code (very poor interface with the menu, so we gave up on that) or order at the bar. So I went to order at the bar - couple pizzas, a beer, an Aperol Spritz and a lemonade. The young man taking my order couldn't find the veggie pizza on his computer. ("Um, so is that a margherita pizza?") He couldn't find the beer. ("Um, is that one of the ones on these taps?"). And he insisted they didn't have an Aperol spritz, even though it is listed along with other spritzes on the menu. I pointed out that it's on the menu and the Aperol was right there behind the bar, so clearly they do offer it.
Now, all this time, a woman who appeared to be experienced and possibly a manager was watching this young man flailing. After taking my order (which took a ridiculous amount of time), he wandered around behind the counter trying to figure out how to make an Aperol spritz - by the way, possibly the easiest drink to make - it's Aperol, Prosecco and sparkling water, usually with an orange slice. I watched as he measured Aperol into the glass, added water and ice, and placed it on the counter for me to take. My husband saw that and asked, "where's the Prosecco?" The young man explained that it was Aperol and tap water. I asked him to please find someone who knows how to make the drink. And I said, "by the way, it's sparkling water not tap water". At this point, I had been at the bar, trying to order and pick up our drinks, for nearly 15 minutes. Although I was frustrated, I felt sorry for the young man and was trying to be as nice as possible while also trying to get a very simple order. I was also very puzzled about why the obviously more experienced people working behind the bar seemed to be deliberately ignoring his distress.
He wandered away again and the woman who appeared to be a manager finally called me over to a different register - not to apologize for the ridiculous waste of my time, but to tell me she was canceling my order because I had suggested to the young man that he find someone who knew how to make the drink. She decided that I was the one who had misused the employee. She claimed the young man was in training, but there was zero actual training taking place. I pointed out that I had been polite, never raised my voice, etc. while, meanwhile, she had failed to do anything to help him - to train him. Pathetic. read more