Came for an emergency visit not once but twice on the weekend! Also called in a favor to have our…read moreseptic pumped so they could work better! Went over and above in all aspects of the service call. Would recommend them highly!!!!

The young man who came to unplug our sewer drain worked his butt off and cleaned out lots of paper…read moreand grease through yards of plastic piping - then helped me carry the buckets to our woods to dump them. The price was more than reasonable for the three hours he was here. ($425) so I gave him a $75 tip! Great service, scheduling, and clean up of the basement after he was done.

Over the past 6 months, I have called them 3 times now. The first was for a messy sewage backup on…read moreLabor Day weekend, the other times were for a toilet that wouldn't flush. In all three cases they showed up on time an the jobs were completed in what I would consider to be a timely manner. Not too much keeping this from a 5 star review other than the prices being on the high side for the toilet repairs. In the past two trips, I spent over $600. I could have a brand new toilet in place for that amount. The tech who came on the last trip did give some good advice to prevent the problem from re-occurring. I would certainly consider them again, but hope I won't need their services for awhile.

Please think twice before using Roto rooter. I had a clogged toilet they came out told me I had a…read moremassive root problem and job would cost 10,000.00. Never even gave me a quote. They are commission based and push for all kinds of unnecessary work. Through a friend I received Paul Anderson drain cleaning number. Paul Anderson stayed on the phone with me all weekend and came out today fixed the problem for 500.00. I spoke with a manager at Roto rooter yesterday and sweared by his employees work. Well after they ripped me off a 1,000 did not fix the problem I had Paul Anderson fix the problem for 500.00 and there is no whole in my pipe. Think twice before calling them please.

I was pretty close to a complete panic on Easter Sunday when my washing machine started spitting…read morelike Ole Faithful out of the drain. I have never had an issue after 26 years in my home. I did a quick search for drain clearing companies and United came up with a fantastic reviews. Here is another one of those reviews to add...David picked up the phone when I called- he asked a couple questions and said he could come out within the next couple hours. I needed to leave to go to work and said, can we do it at the end of the day? He said, absolutely, just text me when you're on your way home. He was here for quite a while trying to troubleshoot a very old connection. He never gave up, figured it out and had the flowing going where it should be! He even helped me hook up my washing machine hose. 5 stars is not enough! Great guy, great service, great company.

David was professional, prompt and knew exactly how to fix the problem. Highly recommend!read more

Excellent service and good advice. Would use in the future. I appreciate this company.read more

Quick to respond and very helpful and informative; explains everything and prides himself on…read morequality parts and workmanship. Highly recommended and will be using for all future plumbing needs.

Several days ago , my toilet became clogged . Quickly realized I needed a plumber. I called Zoom…read moreDrain at the recommendation of a friend who had used them recently. She had a great experience with them. I called and got an appointment with in hours. Aaron came and was friendly, respectful and obviously valued good customer service. He explained every aspect of the problem and proceeded to complete the job quickly and successfully. He is a valuable employee and I hope Zoom Drain knows what a great employee he is. Thank you Aaron ... I'll be recommending you and your company for sure !!!

Had a very slow bathroom drain; Zoom Drain was recommended so I phoned and, although I was…read moretechnically outside their area, Preston drove up and did a great job for very reasonable money.

They did a complete replacement of my sewer line in Newport that was backing up and not flowing to…read morethe main, great job... in and out in one day. Installed a Navien combi boiler / hot water heater for my apartments in Wakefield, another great job... in and out in one day and did some extras that were needed (electrical) and didn 't increase the price. In short, very professional work at reasonable prices, I didn't think that existed anymore.

Over charges and leaves mess. Spoke with Josh on Sunday…read moreabout replacing cold/hot shutoffs to kitchen sink. He honestly replied would cost 3x because weekend/holiday. Scheduled Tuesday service call. Senior tech came out without supplies then spent 40 minutes on parts run. Repair done in 20 minutes under sink. Left bucket of water under sink and wet floor. Charged 2/3 of emergency service estimate. So much for integrity in pricing. Sent feedback and never heard back.

I highly recommend the plumber company. Not only amazing service but a staff that ACTUALLY shows up…read moreon time and communicates!!! In this crazy time of every vendor being behind on projects and "forgetting to order something" this company was on the ball and showed up! Ryan (my technician) not only provided amazing service but texted and communicated with me at every point! You will NOT be disappointed.

Last Friday I had an appointment to have a plumber from this company come fix my sink and a drain…read morepipe. I had a set appointment time and took time out of work to be there at the allotted time. They did not show up for the appointment so I called the secretary to see what the issue was. She stated they moved the appointment back to the next two hour slot they had available without telling me or making sure that was okay with me, forcing me to wait unknowingly and missing more work. I told the secretary, Alexis that I couldn't be there for that time and that I would be canceling my appointment and using a different company. Her response to this was to call me a weenie and hang up on me..... Completely unprofessional, rude and insulting. I would not suggest supporting this business. Seek help elsewhere.

THESE ARE THE BEST GUYS TO CALL FOR DRAIN CLEANING! I called New England Sewer and Drain after…read morecoming home and finding several inches of water in my basement yet again! after a few failed attempts to resolve this with rotor rooter. thanks to them they found it was tree roots clogging my main line about 50ft out. The service response was impressive they had a crew here in under a hour and had my problem resolved in about 30 minutes. Josh showed me everything on video then hydro jetted they system clearing all the roots and then showed me on camera again . its been about 6 months maybe more since the service no more gurgling drains .... paid triple the amount to roto rooter 6 months before and they claimed it was normal for my plumbing ....when the real problem was the snake they used couldn't fix my issue completely and ...Josh showed me the damage that was done from them too prior to his service ...night and day difference between the two!

From the owner: New England Sewer and Drain, LLC provides drain line cleaning for residential and commercial…read morecustomers using video camera inspection, high pressure water jetting and root removal in all of Rhode Island and Southeastern Massachusetts.