Michael has poor customer service to say the least. The worst I have seen since I started doing business in vending a couple years ago. Awful communication as well. I had an appointment with Michael and had rented a trailer to bring my vending machine to have it serviced. We had agreed on a day and that he COULD do the job. When I asked him about the job I had asked for, which was to install a credit card reader on my machine, he said, "Of course I can" and even laughed like it was an ignorant question. I called up the night before I was supposed to come up from New York and have a machine serviced and he tells me he can no longer do it and did not even have a valid reason. I was blown away on the phone and stated that I took off of work for the trip. He stated, "I don't know what to tell you but I can not do this job." After he said that I was flabbergasted and stated that I had taken off of work and rented a trailer for the trip and he was just silent. He did not even have anything to say other than, "I don't know what to tell you." Keep in mind, this job usually takes about an hour and a half to complete. How you can disrespect someone like this, let alone a RETURNING PAYING customer? How you can be in the business this long and have this much blatant unprofessionalism and disrespect towards a customer in which you agreed to an appointment is shocking. This is even after I had purchased an vending machine off of Michael and paid over $4,000 for it about 4 months prior. I had issues with that machine as well as it needed replacement parts. It took him 4 weeks to get me the parts I needed! He did deliver the parts but I had to call him 3 times to remind him to ship the parts. The disturbing part was that the 2nd time I called he stated that he was shipping it while he was on the phone. A week later I call back and he states that he did not ship them out quite yet. BEWARE of doing business with this guy. I truly hope you take this review into consideration before you deal with this company. As for you Michael, I hope you take this review in strides and clean up your act. If this company wants to kick a returning customer to the curb like he did me then lord knows how he will treat a customer that blindly walks thru his doors. read more