Ok for rentals, but Repairs a racket…read more This store is ok for renting a band instrument and getting the books your student needs. You will thank yourself however, for finding another place to get your instruments repaired. It felt to me like they discourage the purchase of used instruments by inflating the price of repairs. They seem to just check boxes on a generic work order form indicating items that have one high price. For example, if you need one pad changed, it might be a $100 minimum. "Adjust and regulate" is $125 item and don't expect an explanation of what is actually being done for that price. I was further told that some instruments needed to be soldered for an additional $50. Sum total, they quoted $860 for miscellaneous oblique work on two student instruments. Within this quote, they did not include the one specific item I brought the instruments in for. I cannot trust someone to fix my instrument when the clearest issue was not even identified by their technician despite having called it out specifically at drop off. Their wait time was several weeks. There are two other highly reputable instrument repair shops within - 35-45 minute drive of this location. Each of these shops independently quoted me just over $100 total for full repair work on both instruments and explained in detail exactly what would be done. There was no need for soldering. Work was completed in 48 hours. I recommend you do a little research on YouTube, ask your band directors and teachers. If you educate yourself just a little bit before getting a repair quote you are less likely to be taken advantage of. It's not as mysterious as it seems: you got this! ------------------------------------ David, thank you for your response. The problems experienced cannot be chalked up to miscommunication. There were two key issues. First, I requested one specific repair at drop-off. It was the only issue with the instrument and glaringly obvious. However, your shop's assessment of the instrument failed to even identify the issue while recommending multiple generic and unnecessary repairs. When I raised this at pickup, though one of your employees expressed sympathy, they were unable to offer any explanation or insight. Second, the quote relied on high block-priced line items such as "adjust and regulate," without transparency about what this work actually entails, what parts are being adjusted, how much technician time would be spent on the work, or how materials and labor were being calculated. There was also no distinction between what was essential for playability and what might be preventative, cosmetic, or optional. Without that level of clarity, it is very difficult for a customer to evaluate the necessity and value of the proposed work. Many parents come to you with little understanding of how instrument repair works. Instruments seem delicate and complicated, and without being an expert in this field, there is no reference point to compare the time and effort of repair work. Parents are left to trust whatever is quoted. I also believe it would improve transparency if repair technicians spoke directly with customers as a standard part of the process. A brief explanation of recommendations, along with the technician time and materials involved, would help customers better understand the condition of their instruments and make informed decisions. Even my car mechanic takes the time to educate me about how my vehicle works and why certain repairs are needed -- instrument repair should offer the same level of education. Given the problem I identified at drop-off was not assessed, I will be happy to see the $44 returned to my card. I communicated this at pickup already. An additional conversation is not necessary. If you make improvements to the way your repair shop operates, I look forward to hearing about them. In the meantime, I cannot in good conscience recommend you.

We decided to stop by Ted Brown the other day because my daughter is considering changing…read moreinstruments going into middle school. She's currently playing the flute and wanted to check out the oboe and saxophone. This place is so fun! I was a little nervous going in and asking to try instruments out, but the guy that works in the "instrument check out" area was very friendly, knowledgeable, and let her go into a small room to practice. They have beautiful instruments, classes, and all kinds of fun things to check out. I really enjoyed it! We even left with a kazoo.

Last May I went into Tacoma's Prosser Piano to replace my wonderful 1938 Baldwin Monarch that no…read morelonger held its tune well. After trying several used pianos, none of which had the sound I wanted, I played 3 different Kawai models--used and new--to compare how they sounded and their key action. I don't know how anyone can buy a piano without playing it or being able to compare it with others. I told Rick what I was looking for and he showed me the used pianos and the brands I was interested in, mainly Kawai and Yamaha. He was encouraging and helpful. I didn't feel pressured for time or to buy. Ultimately I chose a new Kawai 200. Rick and I agreed on a price and my piano was delivered within a week by the piano movers that Prosser uses. Fortunately Rick had prepared me that the piano would get increasingly out of tune until it was ready to be tuned 6 weeks after acclimating to my home. After it was tuned, I don't think I could have loved its sound more! Any of you with an instrument you have loved can understand how hard it is to finally give it up. I tried pianos at Tacoma's and Seattle's Prosser's but put the decision off for about 2 years because I was afraid I'd regret my purchase, that I wouldn't love its sound at least as much as the piano I'd played for 40 years. It's been a year and I couldn't be happier with my new Kawai 200! I made the perfect choice at Prossers and suggest the store's wide selection of new and used pianos where so many choices are at your fingertips literally. Celia

I had the weirdest experience. I went in to buy a new digital piano on October 21st around 4pm. I…read moredecided to go with the Kawai C59 for around $3000. I brought the full amount and everything. Well the old man on the floor told me everything that is on the floor is not for sale. Which was weird but it's very showroom-esque in there so I went with it. Well I saw a boxed up Kawai C49 which wasn't sold. So I told the guy, I'll take that one. He then tells me that he can't sell that one because it's the last one in the store. Now I'm officially confused & felt a little weird. I've never heard of this and he said "the last one always gets used as a floor model, I can't sell you this" and then tries to sell me a Roland. I went to Ted Brown music across the street. Found a really nice Yamaha digital piano for $1800 with stand and bench & it was the floor model. Ted Brown Music even took it apart for me to make sure it fit in my car. I'm a pretty popular musician in the Pacific Northwest & am officially telling everyone to run from Prosser Piano in Tacoma.

This business appears to be permanently closed with no new or forwarding address. Owner Robert…read moreaccepted my gear for consignment sale and it appears I am now without recourse, other than thru legal action. I give this business a zero rating

This is the least professional business I have ever dealt with. I tried to consign some equipment…read morewith them and everything was shady at best: 1. I was never asked what I wanted to sell things for, only told that they would sell for x amount. 2. I was never notified when things sold unless I drove to the store (no one answers the phone, and I have multiple phone records to prove this) and physically waited for someone to show up. 3. I was never shown any receipts of what things were sold for just a "i think it sold for this much" 4. Their "business hours" are literally just numbers on a door, the doors never open on time. 5. There are 0 price tags on any of the items. This means they can sell things for what they want and turn around and tell folks that have equipment consigned they it sold for considerably less. They pocket the rest. 6. There is a wall of filled out consignment slips behind the cash register which means nothing consigned is getting sold! 7. One piece of equipment that I consigned that I noticed was no longer on the sales floor, the owner told me the sales guy was "borrowing" for a gig. He "does that from time to time with some of the equipment". 8. The consignment "paperwork" was initially done on the back of a business card. That should have been a warning sign for me, but I wanted to give them the benefit of the doubt. While I have to give the owner credit for being the shrewdest businessman I've ever dealt with (he undercut me by $150 when i needed to sell everything to them due to me moving) the whole experience cost me more in gas money and wasted time than what I was able to make from the equipment I tried to sell. It's very unfortunate that I have to write this, and also given the previous bad review on here, it makes complete sense. For anyone that wants to consign equipment, make the extra trip elsewhere. If you're looking to buy, I would definitely bring someone that can negotiate well. I genuinely think these people mean well, they just run a business that is all based on their "word".

I'd give this studio 10/10! From the vibe, to the professionalism to the quality of music you're…read moregoing to leave with when the session is over. I've yet to work with an engineer as dedicated as Kyle to whatever project I'm working on. You're going to get positive input to bring your project to the next level while having fun and feeling comfortable at the same time. By far the best in Washington! Book with Cold Clock, you won't be disappointed!

First time here and we'll definitely be back. Kyle is super skilled and listens to what his clients…read moreare looking for. Worth the cost, you get what you pay for!