I cannot say enough good things about this place. Rick was so incredibly kind to me each time I…read morecame in there and assaulted their ears for hours with my playing. They have some absolutely lovely pianos in there and every time I'm there I have such a good experience. Rick even picked out some music from the free box for me that he thought I would enjoy based on what I had been playing, which was such a kind gesture! Sometimes music and instrument stores can be so snotty but I always leave this place feeling so much better than when I came in due to the kind and attentive nature of the staff there. What an excellent place with superior service. I truly appreciate your kindness and experience!

Last May I went into Tacoma's Prosser Piano to replace my wonderful 1938 Baldwin Monarch that no…read morelonger held its tune well. After trying several used pianos, none of which had the sound I wanted, I played 3 different Kawai models--used and new--to compare how they sounded and their key action. I don't know how anyone can buy a piano without playing it or being able to compare it with others. I told Rick what I was looking for and he showed me the used pianos and the brands I was interested in, mainly Kawai and Yamaha. He was encouraging and helpful. I didn't feel pressured for time or to buy. Ultimately I chose a new Kawai 200. Rick and I agreed on a price and my piano was delivered within a week by the piano movers that Prosser uses. Fortunately Rick had prepared me that the piano would get increasingly out of tune until it was ready to be tuned 6 weeks after acclimating to my home. After it was tuned, I don't think I could have loved its sound more! Any of you with an instrument you have loved can understand how hard it is to finally give it up. I tried pianos at Tacoma's and Seattle's Prosser's but put the decision off for about 2 years because I was afraid I'd regret my purchase, that I wouldn't love its sound at least as much as the piano I'd played for 40 years. It's been a year and I couldn't be happier with my new Kawai 200! I made the perfect choice at Prossers and suggest the store's wide selection of new and used pianos where so many choices are at your fingertips literally. Celia

We highly recommend Loren! We appreciate his extensive knowledge and skill working on our old…read morepiano. His rates are very affordable compared to some other tuners and he provides high level technical expertise. He can also evaluate pianos for sale and make recommendations according to your needs. He is good at communicating appointment times and returns texts quickly to respond to questions. Before he tuned our old piano, we discussed the potential issues that could occur such as broken strings, and advised us on the options and potential additional costs. We appreciated his friendly approach and would recommend him to anyone who needs his service.

Loren fit me in within 2 days and was very helpful and knowledgeable. He tuned my piano in an hour…read moreand 45 minutes, and it sounds great. He charged me $95 for basic tuning, and I believe he will do group prices if folks on your block need their pianos tuned as well. He takes cash and check only, as of Dec '09. Loren is a registered piano technician, and listed on the Piano Technician's Guild website. You can trust him with your 88 keys!

I am so grateful to David and Joanne!…read more I had to move pianos in the past. From my experience scheduling had to be done weeks in advance, especially when it is a typical vacation time for everybody. Not only they found time for me, but also worked with my schedule, which mostly depended on a seller. Move went very fast and smooth and I was happy to schedule tuning with David. They are very professional. Highly recommend!

David is masterful at his craft and comes with decades of knowledge and experience. As if I wasn't…read moreimpressed by his technical acumen, David is funny and kind. With David you'll get incredible insight into the care of your piano and make those decisions to upgrade if that's what you're looking for. I've hired numerous top-notch technicians to work on grand pianos my family has owned over the years and have high expectations being a pianist. In short, David exceeds all expectations, and I am delighted, as well as grateful, to know him.

Frank has tuned my Yamaha piano several times over the past 10 years and done a great job every…read moretime. He uses his iPad so we watch each string's wave patterns gradually becoming more in tune. It's facinating! I verify that it's in tune every time I play my flute with my piano; I tune my flute with an electronic tuner. And thanks to Frank and fine Yamaha construction, this piano holds it's tune well for about a year. Administratively, it's easy to set up an appointment and he always arrives on time. He came out the same week I called (this time), which is nice because we use our piano so much at Christmas time. His fee is very reasonable. I highly recommend Frank's services!

He took his time, doing a meticulous job to meet his standard. We will continue to seek his…read moreservices.

They came in and did a fantastic job tuning our piano. It took about an hour and that was totally…read morefine. We got the piano for free so the price of getting it tuned seemed especially reasonable. It can be daunting to have a stranger in your house, but we were very comfortable and had an excellent experience. We will continue to call Jett piano services to tune our piano on a regular basis. Definitely don't hesitate to trust them, great investment!

I've had the pleasure of getting to hear the quality of sound coming from a Jett tuned piano. If…read moreyou are looking for a super reliable, knowledgeable, friendly and communicative piano technician, then Steven Jett is the guy.

So glad we used Pianova for moving our piano. They used the right equipment and the right…read moretechniques to make sure it was moved safely, gently, and with no harm to the wood floors.

Ryan helped me in searching for my piano. He did a pre-purchase inspection on one that he advised…read moreagainst. Good thing, as I ended up finding one in much better condition with his guidance. He has done an awesome job in regulating the action and making the piano sound great. He's very friendly and obviously has a passion for what he does. Also, he is a very talented player and always inspires me when he completes his work and tries out the finished product.

Mr. Anderson and his team recently moved our newly acquired piano and between the quality of…read moreservice and his invaluable knowledge of all things piano, we feel very lucky to have used his services. We will absolutely be using Mr. Anderson for all future piano work.

Awesome job moving the huge and heavy piano up many stairs! It's like watching a ballet. So skilled…read moreand graceful!

Outstanding guitar luthier. I literally called 15 guitar/music shops within a 75 mile radius of my…read morehome trying to find a luthier that could/would replace the truss rods on my 1978 Rickenbacker 4001 bass, Jack was the only one that said he could and would do it. The others made it sound like this was some huge repair job. JP got it done and the bill was amazingly low. Highly recommend this guitar guru, he's my go to guy now for projects like this, check out his web page, he's been at this awhile and has done some amazing work on guitars. Thanks Jack!

I brought a guitar to JP guitars for a fret level and crown because it was experiencing some…read moreunusual fret buzz on the lower frets. I have done guitar setups and basic repair for 20+ years and a good setup did not alleviate the buzz. Jack gave an estimate turnaround of one week. 10 days later I inquired about the status. Nothing has been done yet. 2 hours later I was called to come pick up the guitar. The guitar had been setup, but has not been leveled or crowned, because Jack forgot to do it. Another week goes by and I'm called to pick it up again. Jack's apprentice told me that he, not Jack, did the fret level, which surprised me, but I assumed he was capable. I did expect Jack to do the repair, however, because that's what I was paying for. $180 out the door. The action had been set high, but I figured "Maybe Jack like it that way", so I took it home and set it up. 1.5mm on the high E, 2.0mm on the low E, slight neck relief. The same frets buzzed, in the same way as before. I am confident that no fretwork was done. I called Jack and told him the problem was still there and that I had expected him to do the job, not his apprentice. Jack said that he did the level, so did his apprentice lie? Did Jack? Jack told me that my action (1.5-2.0mm) was too low, then demanded that I bring another guitar to him to prove that the problem was the guitar, not me. I did not get a refund. I later took the guitar to another repair shop where I was told that a competent fretjob would have alleviated the buzz where it was occurring. Look, I've seen Jack's guitars in his shop and they're beautiful. I have no doubt that they also play beautifully. But, as far as my guitar was concerned, something didn't happen right. Either Jack's apprentice did the job (which I didn't pay him to do), or Jack did the job poorly (which I payed him to do well), or it didn't get done at all (which is theft). Not saying he isn't a good luthier, I just did not have a good experience whatsoever.