Instrument: 1969 Kimball Console piano. Activity: Regularly…read moreplayed several times a week. Was behind approx 7 years in regular tuning routine. Prior to that gap, was on an annual schedule. After a not-so-good tuning from another piano tuner earlier this year (who broke a string and blamed the piano's age on the string's condition and also as being the problem of why it did not hold the tuning 3 months later), I reached out for a second opinion and re-tuning from Well-Loved Piano. Best decision I made this year! Not only did Kenny assess the condition, he replaced the broken string and tuned the piano to perfection, but also fixed the root cause of a long time sticky key that was able to be replicated on my test-play before he left. Taking the time to find the root of that problem won me over! I have already booked next year's tuning before he left. Kenny knows his stuff!

I reached out to Well-Loved Piano because we moved out to Long Island 4 years ago and neglected to…read morehave our upright piano tuned. I made the appointment online and Kenny came to the house right on time. Kenny was polite and professional. He has a warm, friendly manner. I was worried about how poor the condition of our piano might be after 4+ years of neglect. To my surprise and relief, Kenny said our piano was in good shape. It needed to be tuned but was otherwise in solid operating condition. The tuning lasted an hour, and the piano sounds great. Kenny does high-quality work, is very knowledgeable, and is a pleasure to speak with. I highly recommend Well-Loved Piano for piano tuning! Michael L

Joan was able to fit me in on short notice, and she did an excellent job. I appreciate her…read moreknowledge and willingness to share helpful insights.

Truly a wonderful experience having Joan tune my new piano. She was very quick to reply to my…read moreemail, answered all my questions on the phone, was available to come to my home within 48 hours, and showed up right on time. Joan is clearly a master of her craft with tons of experience. She patiently answered my 10 billion questions about new piano ownership, and even took a lot of time to research specifics that were applicable to my piano, since it's a hybrid acoustic piano/digital "silent" piano. She also offered reasonable, practical, solutions and options to ensure optimal maintenance, for instance with maintaining ideal humidity levels in my home as well as potentially installing humidity controllers within the piano. Lastly, it's important to mention her prices were very reasonable. I can tell she really cares about what she does. On a side note, it was also extremely satisfying to watch and listen to her tune a piano. Very highly recommended!

Justin and Noel were very professional and delivered and tuned our piano with great care! I would…read morerecommend them! ML

I had my piano moved by them and Justin was very helpful, he took care of my piano and they were…read morevery affordable. I'll definitely have my piano tuned by him. Highly recommend!

Dan looked over and tuned a piano that we purchased at an estate sale. He was very helpful and did…read morea wonderful job for us. We also asked him to check out a clock and he clearly knows a lot about how things work and how to bring them up to their optimal performance. The piano sounds great and we are very happy with a job well done. We would highly recommend using B Natural Music and will call him back when the piano needs re-tuning.

Great guy. Very punctual, polite and knows exactly what he is doing. Did 3 small repairs and…read moreretuned after we had a nightmare with Denis at PianoTek. B Natural came and fixed every thing that the other guy couldnt be bothered to do. Totally recommend this company!

We have used Bill for over 20 years,and his service in tuning is magnificent. We recommend his…read moreservice without any reservations.

Highly recommended.. very dependable and very good quality work.. flexible and easy to work with…read more. problem free.. thanks.. cheers !!

Justin was great. Came in a couple days and tuned my piano. Had to come back because it had been so…read morelong since it was last tuned it needed a 2nd tuning. Piano sounds great now. Nice guy, would use again.

I was having a piano moved from my childhood neighbor's home to my home as a gift to my 10 year…read moreold. Justin and his partner pull up in a Uhaul trailer. They do not use ramps, they just pick the piano up step by step which caused damage to my cement stoop and the moldings at my door frame. They lifted the piano vertically which damaged the action of the piano piano and they scratched the piano tremendously. They did not fix any of the damages as Justin said he was in Florida. I had to hire another company to repair the action to the piano. They said, I don't have to pay $100 which does not cover the damages and they are not available to fix the piano itself. It has been over a month since they moved and damaged my home and piano. For your sake, you may want to call someone else.

I needed to move a grand piano from Westchester to Queens. I contacted this company and was given…read morean estimate which seemed reasonable. There is also an extra 3% surchage if you use a credit card. There were no long, twisting stairwells to navigate (which I believe increases the cost), so a relatively straight-forward move. The company was very responsive via email with answers to my questions (usually within a day) and we booked a date. It snowed the day before the move, but the movers showed up on time, were very professional, and the move went very smoothly. I did not notice any issues upon delivery. I have a Dampp Chaser system attached to the bottom of the piano to help regulate the humidity around the sound board. About 1 week after delivery, I noticed that one of the bars from the Dampp Chaser was on the floor hanging from its power cable. It turns out that two clamps that hold the bar in place were broken, and the bar eventually fell (I think from general vibrations from playing the piano). I suppose maybe this could have been from just general wear, but the timing with the move was just a little odd, and it was two clips, not just one. I contacted the company via email (using the same e-mail address that I had used previously) with photos of the problem and received absolutely no reponse. Eventually, it was a pretty simple, inexpensive repair, but I was a little disappointed in their lack of response (which is why I took off a star), and just wonder what would have happened if we were dealing with a bigger problem. I'm not going to pass judgement, I was otherwise happy with the move, but you can read about the interaction and decide for yourself how important this is if you chose to use this company. Update: So the company did reach to me, took responsibility for the damage, and offered to make it right. At this point, I did not take them up on their offer since it turned out to be a relative easy and inexpensive repair, but I just wanted to acknowledge their follow-up.

The "magic" in the name is absolutely true! They managed to maneuver a Steinway studio upright…read more(approx. 600 lb) around a hairpin turn as they carried it down the stairs, turned it within a narrow hall as they headed toward the door, and eased it down some more stairs to reach their truck. It was astonishing. The three gentlemen who did the move could not have been more courteous and patient, as were the folks who I spoke with on the phone as I set up the appointment. Five stars isn't enough!!!

This is the piano prior to delivery. It came back in the same condition it left in. Untuned and…read morePlayer still broken.

It's hard to put into words an experience that goes so above and beyond great. Camille held my hand…read moreevery step of the way, buying my first piano. She was patient, warm, and honest. I did not feel pressured or up-sold. It was a small purchase, compared to many larger pianos they sell I know - but it was big purchase for me. I felt valued and like a top of the list client with Camille. I'm looking forward to working with them again next time, when it's time to trade-up. Thank you, again, Camille! You all rock. Love my Hardman! *Also: this entire process happened remotely! sight unseen in quarantine*