I would not recommend this store to anyone in fact, no stars should be an option!!…read more We just had the most awful experience. This morning, our son's fish died and he was devastated. We currently have 3 very small fish in a 20 gallon hefty size tank. We went as a family to pick out a new fish as we really wanted to make it up for my son. We found the exact same fish we had. Our current fish have been alive and thriving for 5 years. I have had fish all of my life and just really wanted to make my son happy from the loss. The person helping was very rude, childish and unprofessional. When we picked out the fish, I was questioned about our current fish and set up. Basically, what felt like a 10 question survey. Overkill for a 5$ goldfish. At first, they threatened to not sell us the fish because we needed a 30 gallon tank for the addition. Almost made my son cry. Really??? First off, this tank we have can hold 4 small fish that is the max. Is 10 more gallons really that much more of a difference for 4 small goldfish??? I asked to speak to a manager and same thing, for a 5$ gold fish threatening us that this fish wouldn't survive without the 10 extra gallons. Are you for real? My kids fish just died and you want to act like we are adopting a million dollar fish? Anyways they finally agreed to sell the fish, however, they said we will not be honoring a no return policy , okay so what it's 5$ I could care a less. Didn't stop there, they said they wouldn't sell any more fish ever! They even went to go as far as writing this on the receipt (in big letters covering the whole receipt) "no refund, no more fish" Very childish and unprofessional on both employee and manager. You should be ashamed! Terrible customer service and terrible way to make a sad situation even worse for my family!

This is a very unfortunate circumstance, my son was very excited to get a fish for his birthday and…read moreone of the workers followed us around the store while we were looking for all of the necessities. While being followed my son dropped one of the fish tank rocks and it broke. The man approached me in front of my son and was very forceful in telling us we had to purchase the broken rock. My problem is not with purchasing the item we broke. It is how this man belittled me in front of my son and made my four year old feel awful for something that was an accident. ACCIDENTS HAPPEN. This was supposed to be a fun experience and instead turned into a place I will not give my business to any longer. Avoid if you can and don't take your kids there. I did also ask to speak to a manager and they refused to give me a number and said I could just come back when they are in.

First of all, very clean! Usually pet stores smell a little funky but this place was sparkling!…read more I went in to look for something to help my old dog lose some weight. Dillon was very helpful in answering my questions and clearly explaining options for my dog. He really listened and kept within my budget. He seemed to really know what he was talking about. He also showed me a couple supplements to help with joints and digestion, as well as some low-cal treats. So far my old dog is loving the food and treats and has even lost a few pounds!! I will definitely be returning!!!

Curbside pickup is awesome. Everyone is always so friendly and has great customer service skills!read more

We had our dog in training here and it has been working out well. It's a typical PetSmart. They…read morehad some holiday items on sale and tons of holiday dog toys.

Decided to get some mature cat dry food to add to his cats's meals. So many choices to select from…read more I read the nutrition labels and felt through the packaging for the size of the pellets. One of his cats does not have all her teeth anymore so we wanted to be sure that she could eat the food as well. They have a selection of broth to put over the food for more flavor. And a variety of wet food as well. I like looking at the different animals in the store. Cute hamsters and Guinea pigs. Colorful birds and cool reptiles. And the adoption center is my favorite as there are too many displaced animals out there. The associate was friendly and quickly checked us out. Lots of parking so our visits here are always convenient.

Seeing the name Castle Rock Marketplace, I wasn't really sure what to expect. I stumbled on this…read moreplace, and thought I'd drop in. It seems like they are mostly geared toward being a feed store for birds and other animals (including large ones). They do have a significant portion of the store dedicated to apparel (country western). Walking into this place kind of gives you a good idea what Castle Rock is all about. I ended up only purchasing a new card wallet for my purse here. They have boots, purses, and ... pig oil?

Variety, price and buy local are all positives that make this a great feed store! Farm animals and…read moredomestics alike, you can find what you need

Awesome staff and great pricing . A true treasure in Castle Rock . If you want to support local for…read moreyour needs . This place is it .

My lab may not love getting groomed but I sure do! Bowser Bubbles takes great care of her! Easy…read morescheduling, payment, & pick up! They take care of her hair, shampoo, nails, ears, & bottom!

Been taking my terrier here for years and I am always satisfied. They are always kind and…read moreconsistent.

Things have improved! Great promotions…read more Friendly staff. Our dog loves the treats they offer (natural & made in the USA)

Friendly and helpful employees. Another good experience for our pup!! Glad we have something like…read morethis in town!!

We have tried many grooming places for our two doodles, and this mobile service is the best by far…read more Our dogs love their spa days. We wouldn't trust anyone else with our babies.

I have tried several different dog groomers in town but keep finding myself coming back to the…read morepampered puppy. Their mobile service is convenient and there prices are much more cheaper than anyone else. Plus you can keep going out to see how your dog is being treated because they are at your home (and your car doesn't get dirty!!). After hearing tragedy stories about dogs dying while at a groomers or being mistreated by the employees, it is comforting to see how your dog is being treated. so give these guys a call for your next grooming. it beats doing it yourself at a self service wash (you don't get wet, your not full of hair, and your back won't hurt!!)