Ordered on the recommendation of my cousin and was very happy! Sent a beautiful arrangement to my…read moreother cousin who loved it!! Full of beautiful flowers and greens for Christmas and a large arrangement! Very thankful & happy! Will be a definite repeat on my list!

Beautiful flowers. Wonderful customer service. Lovely people and a great experience. Won't ever go…read moreanywhere else!

We have ordered an arrangement to place on top of our grandma's casket, on a day notice. They not…read moreonly made the most beautiful "half-couch" bouquet ever, they also delivered directly to the funeral home, the very next day for a morning funeral. We only gave a brief description of what we wanted and Filer's made exactly what we had imagined. Also, very reasonably priced! We know grandma approved from heaven, as well

I needed to send someone flowers living around Cleveland but I live in Maryland and have never been…read moreto any flower shops around Cleveland. After searching so many different florist sites, I was beginning to struggle with finding good flowers at a good price. However, Filer's Florist really delivered on their promise and sent beautiful flowers that matched the online pictures well. If I have to send flowers again, I'll definitely turn to them for their services.

My sister in law ordered an arrangement...she lives in New York State. I sent her a picture of the…read morearrangement and she said that is not like the picture that I saw...for one thing, there were 4 roses instead of 6..She was going to call and complain bur she said "I know they are going to say substitutions " There were no substitutions that I could see. She wrote " I am so tired of being taken of advantage of"

Ordered a succulent gift and it was nothing like the online photo and didn't even have succulent…read moredirt in the planter. They put a few rocks but it was evident they just shoved a few succulents in a bowl and delivered. Terrible quality. Tried to call when I saw it but no one ever answers.

I was in Cle for my wedding and I needed some last minute thank you bouquets. I called ahead and…read moreasked the guy about the bouquets he told me that they had premade bouquets. I'm rushing to get there call back he navigates me to the store. I get inside all of the flowers or dead or dying. So I ask him like well all these bouquets are old he like yeah I'm trying to get rid of them. Anyways long story short he was overcharging and everything was dead! I ended up going to Heinens on E 9th..

I picked this location because of the high rating but now seeing these reviews are a couple years…read moreold, it seems things changed. I ordered a delivery for a birthday and my order was never acknowledged. When I reached out to the company, I was told that the designers abruptly left the date of the delivery and I should dispute my transaction for a refund.

Extremely pleased to know that my husband loves me enough to order my flowers from Carol James…read moreFlorist. A very friendly knowledgeable staff putting together beautiful bouquets for all occasions. Perfection.

I am very upset with the outcome of the 1-800-Flowers on-line purchase that ultimately got…read morefulfilled by Carol James Florist. I ordered the arrangement on Friday morning to be delivered on Saturday to my mother and sister in law in memory of the death of my brother in law (son and brother). After discussion with my mother in law Saturday evening to my dismay Carol James Flowers called my mother in law's house prior to delivery which should NOT have occurred what are they thinking? They never even tried to deliver these flowers but instead gave my mother in law a call to determine if she would be home and they were just leaving the shop at 12:45 pm. Per the 1-800-flowers website the florist is NOT supposed to call the delivery location unless there is a problem with the delivery. The florist calling prior to even trying to do the delivery negates any surprise so if you don't care if the delivery of the flowers is a surprise or not give them a call. This phone call resulted in all the confusion being started and ultimately no flowers were acquired on Saturday. Carol James Flowers called my mother in law Saturday prior to leaving the shop to ensure they would be home. My mother in law stated they were just leaving the house and that she and my sister in law would pick them up instead. My mother in law had thought the delivery was at the same florist that delivered the flowers last year (Bedford Floral) so promptly went to this location which was closed upon arriving and waited an hour to finally give Carol James Flowers a call back to determine why the shop was not open. They then conveyed that my mother in law had gone to the wrong location and that they were closing. Needless to say they did not attempt to deliver or do anything to rectify this whole issue even though the website states "Please note that deliveries are typically made until 8PM in your recipient's time zone. Once we hear that your order has been delivered, we'll send a confirmation email. Remember to check your Promotion & Spam folders for emails on your Order & Delivery confirmations." Now my mother in law MAY get the flowers delivered on today but I will wait to hear and now can assume the flowers will be lacking their beauty because they have sat in a cooler for a prolonged period of time. I also paid for a delivery service that was NEVER done and did not result in the surprise delivery that I wanted when I ordered. Granted my mother in law went to the wrong location but this would have never even been a thought if Carol James Flowers just delivered the flowers and never called in the first place. The day was great on Saturday so they could have delivered and just left on my mother in laws front porch. I have ordered from the 1-800-flowers website before with no issue before. Hopefully these flowers will get delivered today. I will update this review along with a picture of the flowers after this has been done. Update (1:40 pm): mother in law called florist and florist stated they received some sort of communication from 1-800-Flowers stating the order was cancelled. This is different that what 1-800-flowers sent me when I emailed them the results of this order. 1-800-flowers sent me an email stating:"Dear Customer, Thank you for reaching out to us. We're very sorry your order did not meet expectations. We're fully committed to our 100% Smile Guarantee, and have scheduled a redelivery on 01/07/2019, at no additional cost to you. Again, we apologize for any inconvenience this has caused and hope you'll let us deliver another smile for you soon! Sincerely,". Does something not jive in the communication? I think so and their 100% smile guarantee resulted in not a smile on my part or my mother in law's. At this point I just want to make sure I get 100% refund of $93.90.

Absolutely beautiful selection of Christmas arrangements and Poinsettias. I am doing everything to…read morekeep the poinsettias alive and thriving. I don't know why anyone buys them elsewhere!

Same day delivery and the bouquet was absolutely beautiful! They have very talented florists that…read morecan make arrangements far better than the stock options from the online chains. And better prices too!

This woman busts her butt to do a good job and I appreciate that, everyone has their off days and…read moreone time I went during lunch to order flowers and she was closed. I realized that she needed to close for lunch elsewise she would never be able to eat. Got in there around 1:30p and the experience was fast and pleasant. NOW I go online and order through her site and every transaction-- silky smooth... I like her quite a bit so give her a shot when you need flowers delivered... Cheers~!

Without question the best florist in Cleveland! I have done business with Cindy for over 25 years…read more My company has spent over 150,000.00 in floral bills and worth every penny over those years. There is no better. All the recipients used her as well.

I am all the way in Alaska and I wanted to celebrate my daughter who is in OH and with the help of…read morethe shop owner, Cristina, I was able to do so! My daughter was extremely happy. I'm told she cried! I highly recommend them and I'm so glad I found them! The customer service I received today was so appreciated and the product received was better than expected! She went above and beyond for me. Thanks again for making this day extra special!

This shop is fabulous. Makes gorgeous arrangements and uses the freshest flowers around.read more