We parked our car for a couple of days at Parking Spot 1, and everything went smoothly. We even got a free car wash coupon from them!

On 4/15/26 I had a Premium Parking Spot reserved for 3:30 AM . Upon arrival the gate agent directed me to my parking indicating the shuttle was waiting but never came. We missed our 45 min window for check in time thus missed our flight. The next shuttle didn't come for over 30 min. I have been a long time customer of the Parking Spot in Phoenix. Very disappointing atfer being a long time customer. read more

What happened to the 5 star service from years ago? Shuttle takes about 15 minutes or longer to arrive for pickup at the airport. Years ago 5 minutes would be the longest I would have to wait. Upon arrival at the Parking Spot, there are times you have to wait about 5 minutes for the shuttle to pick you up at your car to go to the airport. Some of the drivers don't help with bringing your luggage up to the shuttle. The shuttles all rattle, either the roads are super bad or the shuttles need a tune up. Please bring back the 5 star service. read more

Come in, scan, and park. Bus will come and get you and your bags. On the way back they will come get you and drive you back to your car and unload your bags. The only thing that kind of sucked was that we didn't know exactly where to be picked up to be taken back to the lot. There are multiple lots so was unsure of which one to get on either (hint: the sign on front says what lot that bus is going to). read more

Not a happy returning traveler this eve! Watched the pickup shuttle pull away while I jog toward it, waving my arms... It only slowed, not even a stop! (Yes, it was the correct shuttle for Parking Spot 1). When I called, the staff questioned if I was in the correct pickup location... of course I was, as I was close enough to almost touch the back of the bus! "The Spot" is losing the love of this loyal business traveler. read more

We fly frequently. 2nd time using them and we are done! Drivers are rude and unhelpful and don't know how to help you. Shrug shoulder answers. We wait and wait and wait for the busses. Preflight is definitely worth the extra cost. read more

Returned early yesterday morning and The Parking Spot 1 had me waiting for over an hour. I called the lady that answered said that the app doesn't work after midnight. My reservation was scheduled for returned at 12:30am. the app didn't say that it would be down when I made the reservation. So she said she would send someone and I saw the bus moving on the app. The app that doesn't work after midnight. I'm not happy and would like a credit for a day of parking. L. Peterkin read more

Convenient, no delay in picking me up. Once I found where the shuttle picks up at PHX, all went well. The driver was very helpful and friendly. This is the way to travel!!!! Will definitely use again. read more

Since the incident at 2 we decided to go back to 1. We arrived last night. The app said we needed to call. I called to inform them we were waiting at the designated area. It took them 25 mins to get to us. Upon arrival the bus was super full and were told we can't stand so I had to squeeze myself in between a family who refused to scoot closer. Once again struggled with getting the app to let us out with scan. The two chatty Cathy's refused to help. I finally got it to work after 5 mins. After years of using the parking spot we will no longer be using any of their locations. read more

i've been a Parking Spot customer for going on 15 years now. I even have their Parking Spot app on my phone. I went to schedule a parking reservation for Oct 9, 2025 for a 3 day stay and now they try to jack up the price to $25 a day. Even when I use my points, instead of giving me the lower price for making pre-paid reservation, they want to charge me 27.50 per day. I used to be able to park here for $16-$19 a day. now they are ripping off their loyal customers so I am going to start parking at Crown Plaza for $16 a day or pre-flight for $18 a day. heck you can park at the airport at the terminal for $30 a day without having to ride in their overheated poorly air-conditioned vans. read more

I have used Parking Spot 1 and 2 and both are in close proximity to each other and the airport. Both locations are excellent and is just up to personal preference on which location you want to use. I now prefer Parking Spot 1 only because this is an all covered location, which is especially important to me during the brutal summers. Parking Spot 2 offers both covered and uncovered spots and is usually more affordable than Parking Spot 1 if you are looking to save a little bit of money. Staff at both locations are wonderful. There is no other off-site parking service that I want to use. read more

CUSTOMERS BEWARE...my vehicle was towed without my knowledge and without my approval! I returned from a three day trip to a vacant spot...no vehicle where I left it. Only to learn that they towed my 2025 F250 4x4 to the other side of the lot because they claim I parked in an area they needed to access for overhead service. The spot I chose was not roped off. The space next to mine had a cone in it and spaces down the row had cones in each spot but several adjacent spaces had no cones. My platinum membership has my cell number and my email address but I did not even get the courtesy of notification. My truck is a $100k value vehicle and I have no idea if a flatbed was used or what damage may have been done to drive train as I assume they had to "skip" it onto the tow truck since all axles were locked. I had an unbelievably bad experience recently and wanted to caution other customers about what happened and the poor fashion management at Lot 2 handled it. This business does not care about customers. They do not respect customers property. Extremely poor customer value based on my experience. Pay more if you have to but beware of this business. I am a 7 year platinum customer using lot #1 one to two times per week. read more

Well. Picked up my vehicle today and checking out was easy as can be. Just show the app to the scanner done. The shuttle bus we just missed when we came out of the terminal so had to wait about 15 minutes. Which wasn't bad. The driver named Abidi (so?) was the same fellow we had at drop off. He remembered us and was super helpful with the bags and very Aloha friendly. I like the parking spot alot. Keep it up!!! read more

The Parking Spot 1 - Parking Near Me - Phoenix, Arizona

Great service,clean shuttle excellent driver ,great location picking up time was super short

This was the easiest parking service experience I've ever had. Once you enter the parking lot, a shuttle will follow you to the parking space that you choose. They will load your luggage on the shuttle, they take you to your terminal. When they pick you up from the airport, they drive you directly to your car and help you load your luggage back up. It was amazing! read more

We use The Parking Spot regularly because it is less expensive and it is less stress to utilize this service. I recently returned from my Dad's funeral to find this! I was amazed I had no damage and I spoke to the staff who called the manager and they really didn't do anything. I think they should have charged him for taking up two spots! I do have to say it was very stressful to get out of the spot! I folded in my mirrors and maneuvered very very carefully. What was also surprising is this driver of the truck also was resting on the parking pole in front of the parking space!! I just wish after using their services so much and for so long they would have done ... something! read more

The Parking Spot 1 - Parking Near Me - Phoenix, Arizona

Easy peasy as they say! Booked online for a discount, scanned my Qcode at entry, parked the car and the shuttle driver was out and loading our bags! When we arrived home, I checked the app and watched the shuttle bus arrive with no more than a 5 minute wait. The driver unloaded out bags into the car. Awesome service! Can't say I could expect better. This works for me all day. read more

My car got broken into they went trough everything and stole a few things including my other vehicle key fob. I went to speak to management were I had to wait 30 minutes for someone to appear. I was told that they do not have cameras in the area I parked. Manager offered me 3 days free coupon. Like if I plan on ever parking there again... read more

My son left his backpack with his Nintendo switch inside. When I called in, luckily the driver turned in the bag to lost and found! They said they would ship it out that day with no charge! Talk about amazing customer service. read more

Polite drivers. I definitely recommend The Parking Spot cause it's close to airport and prices are not too bad.

New covered parking spots are to narrow and lanes are to tight. Could not get a truck to fit if cars were already parked on each side and was hard to get out. This was just greed on the part of the company and the prices have increased to a point way out of control. Only way I will go back is to use my free days and have to take smaller car hope it does not get damaged by people trying to get out of their own cars or exit their parking spots. Just a total disappointment. You should have designated truck and SUV parking area which parking spots designed to accommodate these size vehicles. read more

The staff was extraordinary unhelpful when I had my CAR FOB battery die. I asked the staff for assistance and the girl was unwilling to help in any way. She blew me off by saying a manager would come over. No one came to even ask if I was ok, let alone help. The manager is letting this slide and the employees there get a 1 STAR at best. Why ask for my feedback when you don't do anything about it?? read more

It's 5-25-24 Steven picked me up at your lot and when he dropped me off at the airport I left my phone on his bus , I went out side and talked to another driver ,he radioed back to Steve and he turned around and brought me my phone . I can't say enough about his customer service awesome awesome!!! Tks Steven read more

We just got off a 5 hour flight from Maryland with 3 toddlers ages 5 weeks, 3 years old and 5 years old. After loading all 8 of our bags onto a yellow parking spot bus the driver asked to see our ticket and informed us we were on the wrong bus and he would need to return us to the airport to get on a different yellow bus to a different lot. The bus proceeded to drop everyone off and after the bus driver dropped everyone off I asked him if he could just drop us off at the correct Lot we needed to go to ( same company) He said he needed to ask his manager so he drove us to the office and he asked his manager Kelly if he could just take a 3 minute detour and drop us off at the correct lot. Kelly told him no and they dropped us back off at the airport only to unload and reload our bags onto another yellow parking spot bus with 3 exhausted toddlers at 8 pm. I'm highly dissapointed in the lack of customer service by this manager named Kelly, especially since we are traveling with such young kids. This corporate company will NEVER our business again due to Kelly's lack of customer service read more

I was always parking at the airport and had to try and remember to noon ahead to get the best rates and I forgot a few times so I looked for alternatives. I saw other reviews and tried this myself on the Parking Spot on Washington. It was easy breezy. The buses are quick and frequent and it is easy to find your car. I love the ease of use with QR codes to get in and out of the garage. Use the app for even easier access and you don't have to print anything. You can't beat the prices at around $14 per day and for covered parking - got toll to have that in AZ! The staff are friendly and they give you a fresh bottle of water on the way out. read more

Read the fine print if you pay ahead of time with your credit card. The reservation cannot be cancled, nor can you get credit. Tried cancling my reservation that is a week from today. There app will not let me cancle, so I am out my $42... No way to run a business. They have just lost a good customer. Will never park in a Parking Spot location again .. read more

I don't get it. Maybe they want to go out of business and put up an Arby's or something.... It's just horrible customer service in Phoenix. In addition to not allowing me to use the discounts and free days on my previous visit, we tried again today and found they raised the rates with NO notice to club members or corporate customers. And both times we've been connected to "Rob" as the manager at The Spot 2. He is very rude and no help at all. His attitude is, "too bad, that's how it is." Well we may get a corporate discount but the new rates and poor service are not worth it. PreFlight is down the road and gives solid discounts with lower rates. For the new prices you can park at the airport and save the hassle. read more

Recent price hikes make Uber and Lyft a lot more economical than parking here, unfortunately.

Over charged for some sort of parking overage I'd. Can't get a hold of a live person to discuss. Hiding behind auto phone attendant . read more

The Parking Spot 1 - Parking Near Me - Phoenix, Arizona

They have great deal. I mean, for the price of having a roof over your car, I cannot explain how much you need a covered parking in Arizona since the sun will mess your car up especially if you leave it our for long period of time. Great amenity and a very fast shuttle that brings you to the airport in a jiffy. I cannot recommend them enough. I will definitely use them again, and again! read more

I use The Parking Spot every month when I fly from Sky Harbor. The ease of transfer to/from parking and airport is amazing. Late last night when coming home from travel, I was dropped off at my car and had a dead battery. Not many options at 10pm and 110° outside. Thank you to The Parking Spot for having a charged portable cable jumpers, I was on my way! THANK YOU!!!! read more

We parked in the south lot and the customer service was terrible! The woman who sat in the front both couldn't of been more rude. Their communication was awful. We waited at the airport for 1/2 hour for a shuttle to show up from the south lot, while the other two lots each had a shuttle twice in the same time period. When we called the lot to inquire as to when the shuttle would arrive, the person who answered the phone yelled at us. We had just gotten off a 10 hour flight at the end of a very long day of travel and to be treated so rudely was the last thing we needed. This is the first AND last time we will use this service. read more

Parked my car here as I went for a weekend trip to CA. Pricing is great and discounted when you reserve it online. It's a huge outdoor parking lot that provides shaded parking so your car doesn't cook in the Arizona sun. They have free shuttles that take you to and from Sky Harbor airport. When you exit the parking after you retrieve your vehicle, they also give you free ice cold water bottles. I highly recommend this place. read more

Am a long time customer having travelled for many years and used the Parking Spot. Stopped traveling for a while while treated for lymphoma with chemo. When I restarted my travel learned that all my hundreds of points had expired! So much for a loyalty program. But still a fool, I used them for parking 10 days. Tonight I returned and the app reader wasn't working. A line of cars behind me and the employee behind the window came out, tried and then said he needed the card???????what card, I'd used the app and my cc was on file as the reservation was made with this app. He kept saying he needed the card and finally I convinced him to just push the button and the gate opened. What a cluster f@@k after traveling all day. So my advice, be prepared to lose all LOYALTY points and long lines to get out of the parking lot due to incompetent staff. Good luck. PS. I almost forgot how this nightmare began. Arrived at the north door #7 and waited 30 minutes for a # 1 bus. Watched # 2 and South buses come and go and finally the #1 arrived. Sadly, it couldn't take all the waiting customers as the crowd that gathered was much larger than the busses capacity. read more

drop off was easy. safe, pleasant driver and attendant. van pick up on return was quick.

One of your bus drivers pulled out and side swiped my husband's truck after dropping passengers off over three months ago and you are doing nothing to resolve this issue. This company obviously doesn't take care of issues that their drivers cause. read more

Just used The Parking Spot for my recent trip. It was easy to reserve a spot at #1 and easy when we returned. I will definitely use them again however, the driver who picked us up at the airport (Anthony) was a rude, egotistical jerk. He didn't help anyone get their bags off the bus and got upset with one of the passengers when they helped people. He would argue with people about their parking spot because he couldn't figure out the writing on the card. Was going to tip like I did with the gentleman who took us to the airport but didn't due to his lack of professionalism read more

On time, reliable, reasonably priced and the seamless purchase, check in and out are wonderful! A special shout out to our driver Chauncy! read more

We have used The Parking Spot for many years. I fly for business, for family vacation, and special events all over the country. Our past experiences have been mostly positive until recently. The driver of the shuttle told my wife to "hurry" and "move" when she was trying to put the handle down on the suitcase. He proceeded to take it from her, she told him not to grab the handle and that it would break. He said, "it's already broken!". She told him it was not and proceeded to slide it down into place. He took it and told her to "hurry up, he's got to go!". (She has a foot injury, so she was doing her best) This kind of behavior from a shuttle driver is quite rude and very unprofessional. Have seven more flights planned in the next four months...cancelled ALL future parking with "The Parking Spot". Do better! read more

Bad customer service experienced with this company in Phoenix, in May 2023. I spoke to their area manager about the unfair treatment to customers when this company charges for any extended parking beyond the period reserved and paid for online in advance (which is understandable), and not reimbursing any early unused parking time if you leave the parking spot a day earlier than that reserved and prepaid for (which is unacceptable). I told that manager I would simply use other airport parking companies with good customer service and fair treatment. He responded to my email review I sent to a third party saying he wanted to know my street address to send me a parking pass, while he already knows my email address. I repeated I would be using another airport parking company as my solution. read more