Have been coming here for a while now, it's a good spot to get a gift for someone albeit it is a little expensive, but this past visit rubbed me the wrong way. I stopped in to get a gift for a relative who is sick in the ICU. The 8 staff members clearly suspected me of being about to steal something?? I had a tiny crossbody bag and no baggy clothes on, I thought I looked fairly presentable? But clearly the manager had talked to the other staff over walkie talkies because I was being followed everywhere. Then every time I browsed by the doors suddenly the staff would appear between me and the doors. At one point towards the end of the experience before I checked out there were 2 staff members not so subtly blocking the exit. Like maybe move your more expensive items to the back if shoplifting has been such an issue for you? Not what I needed when I was already worrying about family. I agree with other commenters saying the staff are cold and unfriendly and coincidentally I have also had a mobile/pickup order cancelled in the past with the site saying the item was "no longer available". read more

The Farmingdale NY location has a new manager or ass. manager about in her late 50's to mid 60's short, thin, with straggly blonde brownish hair who was rude and obnoxious to us We walked out going elsewhere to spend our money. read more

Really great experience! Customer service went above and beyond to help me work out a problem. Very courteous and kept working with me til it was all as it should be :-) !!! YAY! !! read more

I ordered and paid for an item to be picked up. I used an email discount I received. I got an email stating the item was ready to be picked up. Due to unforeseen circumstances I have been unable to pick it up and today I got an email stating the order has been cancelled because the item is not available. Why is it not available if they were holding it for me?!?! I know they still have it because it is a holiday item. I feel they cancelled to make me pay full price since I got it on a discount. I know they hold items longer than this because I forgot something once and when I went to get it weeks later.....it was still there. I will still get the item (it is a Hallmark item) but certainly not at this store. and....so far no refund on my card. cancelling should have given me an immediate refund. If it is not there tomorrow, I will file a chargeback. read more

Good selection. Always non-existent customer service. Salesperson standing right there while my granddaughter and I are wondering where an item is and ignores us. We find the item, bring it and another item to register. $1.00 for a box. No tissue paper, which I didn't realize until I got home. Perhaps that was another $1.00?! They always seem to have plenty of staff, but I have never been asked if someone can help me. For the prices they charge, a little customer service or acknowledgement would go a long way. read more

I used to love this store and frequent it. Not anymore. The manager, Christine, is very demeaning to her customers. Their system froze in the middle of my transaction therefore charging me twice. When I called to get it settled, she was demeaning, overwhelmed and had no customer service. It was their system issue but she takes no responsibility. I will never shop here again. read more

This store benefits from location and a semi-diverse variety of giftware. But the staff is lazy and uninformed. You usually have to stand by the register for a long time hoping they stop their gossipy chit chat and notice a customer. When you finally tear them away from their whispered tete a tete's, you may get a halfhearted or poorly informed response. Two weeks ago I went in for fall themed guest towels--the paper kind for powder rooms. The clerk said they didn't have any. Well, they did, but I had to find them by myself. Tonight I went in 10 minutes before closing. My greeting? Some unctuous clerk coming over to disrupt my speed shopping by telling me I only had 6 minutes left. The treatment by the slow ignorant staff does not match the good try hallmark is outta no behind this concept. read more

pretty much everything in this store is meh and wicked overpriced. the staff aren't that approachable

I love this overpriced store. Clothes were well priced on the annual sale. But alas I need to by a nice journal , none were part of the sale read more

love it there!! I could spend hours in there. Not really a great place to bring your kids, especially small ones. A bit cramped. They have a great assortment of different items. I visit there at least once a week. read more

Nice store.... but store personal could ALL use a refresher in customer service! No eye contact... I felt like I was bothering them when asking a question about a bracelet and at check out it seemed like it was an effort for the cashier to check me out. Probably will find another paper store with better customer service for future purchases.... read more

I usually make 2x a month trip to the paper store for my Alex and Ani bracelet splurge but I also love the card selection. I have also gotten a bunch of Boston Sports wear too. The prices are reasonable and they always have a lot in stock. I love this Paper Store in my town :) read more

I love the paper store!! They have something for everyone. They have a gigantic selection of Vera Bradley. I have a hard time leaving without spending everything I have. read more

Purchased over 200 dollars in gifts for my wife for her birthday and had to make a return of a Alex and Ani bracelet my wife had received a few months prior as a gift. Keep in mind we have a newborn and don't have much time to return things immediately. They refused the return stating it was an older style no longer in stock even though I was fully willing to accept a store credit and frankly would have been fine with any amount. I understand returns fraud is a real problem but when giving them a clearly never used bracelet in a The Paper Store box and also making a big purchase I felt they should have done the right thing. I also noted they have several bracelets for sale with prior dates on them also being outdated styles. Buyer beware make sure you don't pick an older style. I have emailed the customer service department who are asking me to go back to the store to resolve the issue but a company as big as this should just be taking care of honest customers not making them jump through hopes. read more

Received gift that needed to be returned. Lousy return policy. Would not allow refund or store credit. Sales staff not very friendly or helpful. Will not shop here. Avoid! read more

Looking for a place to shop for a gift, buy the paper and wrap it, get the ribbons to put on top..................and oh to get the right card? Well, here you are! Everything from tiny carved angels to teddy bears to fashionista classic Vera Bradley! read more

Awesome Vera section! Great service, love running in on lunch break for some awesome finds.