Brought my dog here for a much needed groom as my dog was matted in areas...we were new clients, never met anyone here ever before...
From the beginning: Lynette scolded me about the gentle-ease collar I was using on my dog that came recommended by my vet; she told me my vet was an "idiot." She took my dog outside to the parking lot for a training session as she was yanking him around...
I was in shock, literally. I then looked at the counter girl who apparently is her daughter & said to her--"Is she always this opinionated? I think we're leaving..." I was shell shocked...the whole experience was weird & getting weirder.
I knew my dog needed badly to be groomed. Instinctively, I knew to just let her groom him at that moment because his matting would only get worse...
She groomed him. She did an excellent job---it was an amazing grooming! She spared him being shaved down and only in a couple areas.
I asked her how my dog did, she said he put teeth to skin. He is a COVID puppy who is fearful of being groomed... BUT he is a good dog...I asked her, "May I ask you how you disciplined him?" She replied, "I am not telling you, you won't like the answer."
What the heck??!?!! It is my dog & I have a right to know. Just scary.
However, I proceeded to hear out her life story of how she is sick with an immune disorder, she raised her children on her own etc---maybe that her life story justifies her unprofessionalism?
It's too bad the whole experience was so off putting because the grooming itself was such a good job. My dog wouldn't look at me after that session...Then my dog ended up with diarrhea after that session with her---who knows---stress? They never asked me for vaccine records...who knows what happened...I paid, tipped. No more. read more