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    The Pampered Bath

    5.0 (2 reviews)
    Closed 11:00 am - 6:00 pm

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    1 year ago

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    Yankee Candle - My great finds (gifts)

    Yankee Candle

    1.0(1 review)
    0.1 mi

    During a visit to the outlets on Saturday 2/22/2025 My mom, sister and myself had a bad experience…read morewhile shopping in the Yankee Candle store. We all purchased candles and during the check out process we experienced poor customer service from Betty, who later advised she was the store manager. When my mother paid for her purchase the cashier (not Betty or Paul) forgot to ring up one of my mother's items. After my mom realized her mistake, the cashier offered to ring it up in a second purchase. My mother agreed, but when she tried to pay with cash for one item she was told they are cashless. My mother was frustrated because the counter was cluttered with so much stuff that was part of the reason the item was missed and hard to see the sign stating they were cashless. My mother chose not to get the item and then took her purchases out the store very frustrated with the situation. The cashier never apologized for her mistake in not ringing up all her items. And ultimately still out the item in my moms bag. She then took it back and was honest about it being in her bag and left the store once again. My sister paid and left the store as well. When I got to the counter as I was being rung up by the other cashier, Betty began to tell Paul about the "rude customer". I stood there knowing Betty was aware we were together and did not say anything for several minutes. Then Betty made some rude comments about my mother and her clearly not seeing all their signs throughout store in front of me. I then had no choice but to speak up. I advised her it was poor customer service to talk about a customer in front of others. She looked at me and said "And! She was the rude one". I then had to explain to her that was not how customer service worked and I was offended because she was talking about my mother. She was hostile towards me and I finished my purchase and left the store. We were so distraught from how we, three paying customers were mistreated so badly for no reason. My mother went back in to speak to the manager, who happened to to be Betty herself. And request the corporate number. Betty refused to give it to her and my mother walked out. Determined to report the issue my sister went in and also requested the corporate number. Betty was rude and not willing to assist and then lied about refusing to help my mother. Paul spoke up and provided my sister the information. Betty then proceeded to be rude to my sister and when she called her out on her lies she was told she had to leave the store. We attempted to call corporate, however they were not open on Saturday. I don't think this is how Yankee candle would like to see their paying customers treated. Will never visit or recommend this store to anyone after my treatment.

    The Pampered Bath - cosmetics - Updated May 2026

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