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    The Palms Hotel

    3.2 (102 reviews)
    PriceyHotels
    Open 7:30 am - 2:00 AM (Next day)

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    Complimentary kayaks

    The staff is so accommodating and the beds were very comfortable. The breakfast was delicious (try the chocolate chip muffin) and the French toast was amazing. Upon arrival, we were presented with champagne and cheese and crackers, available everyday. Then we grabbed a complimentary bike, wagon, chairs, towels and water. Just grab your bathing suit and go!!

    When the air filter falls off the wall....
    Jennifer R.

    The short: as a previously loyal customer of this hotel, I would now strongly discourage people in my network to stay at this hotel-- and will definitely not be back. The management here is a disgrace to customer service professionals, and the hotel is exorbitantly overpriced for what it is. The longer (and I mean longer! This review is 5 years in the making, so sit tight, Yelpers): my friends and I LOVE Fire Island, and especially love ocean beach. We've been coming to FI as a group of friends for over 5 years. In those 5 years, we've been loyal customers, booking in advance at the Palms & spending 4-6 weekends per summer at the hotel. Some staff members are great: Kerry, Nick & the younger staff have been lovely. But, our experience this summer with management, especially Laura, has been horrible & proved that they don't value loyal customers. Without over complicating this review, we took advantage of a deal where you make reservations a year in advance to secure a room and get a few perks. All summer the Palms staff struggled to find our payments-- when we paid almost a year in advance. And, they weren't nice about it. Several Fridays on Fire Island this summer were spent looking for old credit card statements to prove that we had actually paid. We would get one-off apologies, but no reimbursement for the stress caused during a vacation. The most recent trip, we were staying in one of their smaller rooms near the bay. I'm laying in bed, and the air conditioning unit cover falls off of the wall and onto the bed next to me-- missing me by a few inches. I was PISSED, after dealing with shit customer service and subpar accommodations for ~$400/per person for a long weekend. I went to the front to ask to speak to management. I was told Laura was out, and I left my number asking her to call me. They moved our room across the hallway, to a much nicer bay view room (thanks, Kerry). But, we had to wait 45 minutes for the room to be cleaned (missed dinner reservations) and when we got in the new room there was still sand on the floor, half empty shampoo bottles in the shower, and the room was barely cleaned. The next day we get a call from Laura, the hotel manager. For EVERY SINGLE complaint that I made to her, she had an excuse or retort. She was condescending and defensive. She offered us free kayaking & cited the fact that we had an upgraded room-- even though I again asked for a room discount. A few of things: 1) it was raining & I've seen people use the kayaks for free. 2) the room upgrade was nice, but why didn't we get that room to start with? The hotel staff knows we've had a difficult summer and that there have been many issues that have impacted our stays negatively. If they really valued loyal customers, we would've gotten that room to start with. This event & summer aside, I still wouldn't recommend the Palms. The rooms aren't that clean. We've seen dried blood on towels & sheets, there's always sand in the room, the bath towels are small & scratchy -- and the beds aren't comfortable. And, for the prices you can go stay at a much nicer hotel in another location. The Palms is one of the nicest & most convenient places in Ocean Beach, and the Bay Area is great... but we will be finding new accommodations moving forward. House rental or Blue Waters are better options. If you're considering hotels, I'd strongly advise against the Palms Hotel.

    Tiny hallway!
    Amelia R.

    It's difficult to pick out an overall star rating for this hotel, and here's why: BOOKING: I booked the Tower Efficiency room for 4 guests (The Palms Bay- a few blocks away from the main office). I booked it about 3 months in advance for a girls' weekend, and Frank at the front desk assisted me. I can't say enough good things about him. He was helpful in every sense, from helping me find the right room for my needs to transportation advice on how to take the ferry, how much it would cost, and where to park. The booking was stress free- I paid in advance and we had no issues. CHECKING IN: Our party arrived early, so understandably we couldn't check in just yet. We were able to store our luggage around the corner and use the hotel facilities, including the private bay beach (kind of like a large sandbox with a dock, and equipment such as tubes, etc). Check in time was 430pm, but they do call to let you know if the room is ready early. We changed into our bathing suits in the one stall restroom in the main building, and the state of that bathroom was horrendous. Toilet paper everywhere, it was unclean, tiny, and smelled far from fresh. This was disappointing since so far my experience had been great. We got the call that the room was ready around 330pm! There's no office in the other Palms buildings besides the front desk, so you pick up your keys and let yourselves in. THE ROOM: Here's where I was really disappointed. The room was very small and rather unclean. I didn't expect it to be huge by any means (I know Fire Island is small!), but it was definitely cozy for 4 people (and I live in NYC so I'm familiar with living in small quarters!). Our room had 2 full sized beds, and a kitchenette. All the necessities, but tiny. The restroom was very small as well. There was a dirty rag on the floor in the shower upon our arrival, and some of the sheets had stains that resembled dried blood. The bed is not the most comfortable, but the comforter was the softest thing ever. The floor plan of the entrance is a bit odd and super cramped, making it difficult to enter and exit. It was in the corner with the closet and bathroom doors in the way (if I'm making any sense).The air conditioner worked well though! So that's one thing. Everything worked fine- it just could've been a lot more sanitary. CHECKING OUT: A breeze. Stopped by the front to drop off the keys. No issues here. OTHER: The private bay beach (the "sandbox") is great! There's plenty of seating, right on the ocean. There's an attendant to help you and a restroom on site. Towels, chairs, umbrellas are all provided. Free water too! You are allowed to bring food and drink here, which is a huge plus because that's not allowed at the public beach. All the staff I encountered were very nice, courteous and helpful! Including tax, the room for one night came out to be $630. I don't mind paying for a nice hotel stay, but I felt that there could be more attention paid to the rooms, considering price per night.

    Smoke detector covered in duct tape.

    This is what you get at The Palms Hotel in Ocean Beach for $1700 a night. I contacted management numerous times and had housekeeping in my room on Saturday for 3 hours straight scrubbing the floors. There was so much wrong with this establishment. Despite the deplorable conditions they refunded me a mear $500 of my $4000 dollars. This is how they clean or don't clean during a pandemic. #fireisland #oceanbeach #longisland #covid19 #pandemic #thepalmshotel

    Wagons + beach chairs + towels provides by the hotel. A necessity on the island.
    Jenna W.

    The Palms Hotel Reading others reviews, I suspect there may be hotel-guest prioritization based upon the different room rentals, but no room as small as the one we stayed in should ever expensive as it was at The Palms. And yes, we have been to Europe. We paid extra for a single room with a queen size bed and our own bathroom for $415 a night. The bed took up the entire room. The ENTIRE room. I've broken my experience at The Palms Hotel into two different lists with key takeaways for each. Highlights: -The hotel supplied wagons, beach chairs, bikes and beach towels. These are necessities on the island, especially the wagons. The young gentlemen who helped us daily were all around A+ -The hotel's central location in Ocean Beach. Walking distance from the ferry and all the shops and restaurants. -The charming and sweet young hotel staff. College kids on summer break who were always so helpful and offered us help and water daily. Fire island itself- is just an amazing place truly unforgettable. Lowlights: The room- when I tell you the bed took up the entire room I truly mean it. We had to squeeze through the door to get in. The mosquitos- The first night we arrived I thought maybe it was just our room but the mosquitos linger in the hallways waiting to get into your room. The hallway is covered in dead mosquitos left on the walls. Room Cleaning - the room was cleaned once while we were there 4 nights. It was comically sandy, by day 3 we just wore our shoes. Internet / Wifi- Room 206 gets absolutely no wi-fi. (And the staff knows it) Water Bottles in room- there were none I saw into a few other suites that were being cleaned (nice!) that looked great and well maintained. If I was going to recommend one thing it would be to rent a house on the island and do not stay in a hotel.

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    The palms hotel is the best place! I stay here every summer and LOVE it!! Such a home away from home!

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    Review Highlights - The Palms Hotel

    Like so many of the reviews, I agree there is lack closets and shelf space but we knew it was Fire Island.

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